Rated 5 out of 5 by JHawley My very FIRST & MUCH NEEDED hotel review!
THANK YOU Sheraton Suites - Market Center for the amazing hospitality from the front desk all the way up the housekeeping crew! You guys rock.
For the past four weeks, I've been traveling state to state for work and I must say that this place and all the staff are the best, by far! You all took very good care of me and I appreciate it greatly!
THANK YOU, again!
June 30, 2013
Rated 2 out of 5 by SPG0911 Good location but hotel needs upgrading
This is an adequate suite hotel on I-35. The hotel is dated and the facilities could use an update. More frustrating was the inability of get the front desk (or operator) to answer a phone call for over an hour on Saturday morning. The room was fine, however pull out sofa was not comfortable and their were no bath towels for a third person. The king bed was fine.
June 30, 2013
Rated 4 out of 5 by ArkansasTravler Dallas
We enjoyed our stay at this Hotel it was clean and comfortable very busy lobby but thats ok. I had to go out very late around 2am to get some meds and a staff member with out saying so sort of followed me to my room once he saw my room card he was happy. (I like that) they were very concerned with safety. Didn't like that i had to pay 10 bucks a day for internet for each device.
August 1, 2012
Rated 3 out of 5 by isabella remodeled 2011...hard to believe
this hotel claims to have been remodeled in the last year. the carpet in our room was
dirty, well worn and torn. the only restaurant we found walkable was denneys. however they do have a van that will take you 3 miles...nice but needs better time management. first trip 1 hour late to pick us up, second trip they forgot to come and had to be called. the suite idea is very nice.
September 19, 2012
Rated 5 out of 5 by Farrell2013 Wonderful staff!!
The facilities were excellent and the staff was fantastic! We were three couples and two children who met for a weekend getaway. We asked for a small room in which we could play cards on Saturday night and Sunday morning; the staff was very generous....they even sent a waiter in to take drink orders for us! We will definitely stay in this hotel in the future!
June 17, 2013
Rated 5 out of 5 by nick06 This Hotel has a excellent staff and great rooms....
The Hotel itself has fabulous amenities like a resturant, snack shop, bar, pool, gym, washer & dryer. This property is on a huge lot with mature trees . It is well kept and very clean, Housekeeping and maintenance are always prompt &.nice. The general manager is excellent at his job and really seems to go the extra mile to keep his guests satisfied. My stay has been a "10".
August 29, 2012
Rated 5 out of 5 by IndieDox Clean, great bed, great view
Being a Starwood Perf Guest is great! I used my points for a free room and they put me on a special floor, high for the view, and gave me access to the free breakfast room. Hot cheesy eggs, bacon, toast, OJ, soda, coffee. It's great! The bed was fluffy and cozy. Balcony off the bedroom and couch room. Two TV's, one in couch room and one in bedroom. I would stay again!
May 5, 2013
Rated 5 out of 5 by Cheyenne Empathetic towards customers needs
My husband and I traveled from San Antonio to Dallas for a family wedding. We happened to be about an hour earlier than we expected at check-in. It was hot outside and a young man at the front desk offered us both a bottle of cold water that quenched our thirst. He also got us our room ready prior to the check-in time.You have a very nice, courteous and professional staff.
June 19, 2012
Rated 3 out of 5 by Whodat64 Great stay but. . .
This is my second time staying at this hotel. I do like the rooms and location to my clients. But this visit was a little below expectations. Room service called me after i placed my order and incorrectly informed me that they were out of the Herb chicken , i choose a different meal and then was was called again to say they have my original order ready. When it was delivered was not good. Second, I was awaken my knocks on my door and a phone call at 6am from staff looking for a "James' could not go back to sleep. Third-my bill had to be corrected due to a charge for internet which should have been free. Fourth-I had to inquire about my free breakfast included in my room rate and how to redeem.Last-I had a very important presentation that I could not print off due to the lobby internet stations were down. Was told at 7:30 am that they will be up shortly. But at 12:30pm they were still down. No one offered to print off my presentation at front desk.
I will stay here again but overall customer service was not up to par.
September 5, 2013
Rated 3 out of 5 by Marlee Market Place
This is a great hotel and they are great about getting you around so you can enjoy the Dallas area.. The only thing they advertise all these upgrades but the rooms I've been in are not part of the upgrades... However, the Team is extremely friendly and if you need maintenance they are very helpful, just don't expect a room like you'd find at the San Diego Sheraton Marina.
November 3, 2012
Rated 2 out of 5 by CP42 NOT impressed
Very unhappy when I saw the rooms. They were so tiny and looked very worn out. Not like the pictures I saw online when booking this room. I am glad it was only for one night. carpet stained smelled of animals. A/C did not work properly. We kept turning it down but it was so stuffy! Pets were swimming in the pool. Was very over priced for what we received!!
June 17, 2013
Rated 5 out of 5 by TravelDiva Easy to find, great stay
This hotel was about a 15 minute drive from DFW...very easily seen from the highway. At check-in, the staff were extremely friendly and accomodating. Edin, the front office supervisor, was superb! The room was clean and spacious with a fridge and microwave, the bed was oh-so comfy, and my room had a beautiful view of downtown Dallas. I'd stay again in a heartbeat...
April 29, 2013
Rated 5 out of 5 by nick06 This hotel has a great staff, and the rooms and the grounds are lovely
I always recieve service above a "10" from this Hotel. The grounds are lush with big oak trees. The General Mgr, "Tim" always has an open door & smiles for everyone. The Front Office Mgr. manager "Mark" always goes the extra mile. "Edin", the Front Desk Supervisor, is so delightful & "Eucivio" is so nice .You feel like family.
Deborah, Narda, & Misty are so great also.
November 29, 2012
Rated 1 out of 5 by NDD1012 Day one was fine day two would cause me to never stay in a Starwood again
Day number one was fine with check in and greeted by a great spg service member whom made us feel welcome. We did not eat in the hotel we were traveling up from Austin and to tired.
Day number two we were locked out of one room for almost two hours in this process it was dinner time. We were not once offered to go to the bar and have a drink or be put in another room while they fixed the issue. ( a coat hanger does not open a door and a engineer should know this) After two hours and removing the door handle they got the door open and moved one of us.
In my other room we ordered room service the food came up after a long delay with no for warning. I am ok with waiting on room service just give me a warning. When the food was delivered I was left with no itemized receipt when I requested one the gentleman snapped at me when I said the bill did not add up. Once we uncovered our food we realized the food was unedible and very displeased we called to have it taken away.
After speaking with the night manager and a day time manager almost a week ago I still have not seen any action into the situation. I am very displeased and when I am back the Oct 6--13th I will be booking at another hotel if not another chain all together.
September 30, 2013
Rated 3 out of 5 by dlduncan Getaway
Hotel is okay. Beds comfortable, however no walking room around beds, very small double bedroom. Room was clean. Close to AA Center and downtown. Don't appreciate having to pay to use internet or park at hotel but greed seems to prevail. It is an open lot and should be included free to paying guests.
August 15, 2013
Rated 1 out of 5 by Chris Dallas Review of 541
*carpet next to bed was cut (square) and out of place
*iron was broke and leaked water
*light bulb blown on desk
*entry light switch didn't turn any light on
*paper desk teepee was ripped when arrived
*toilet paper holder was broke-barely holding roll
*door didn't latch closed unless slammed
*door weather stripping was disconnected
*elevator was clunky/jarring
May 9, 2013
Rated 4 out of 5 by Hoteljunkie Better than expected
I must say that this hotel outperformed my expectations, which were based on the SPG ranking of a categorgy 2. This was my first time staying on the club level. The room was well kept and the bed was extra comfortable. I especially loved the pillows. I didn't do much outside of my room, but the staff and customer service was great.
Great quality hotel for the price.
July 3, 2012
Rated 5 out of 5 by Lovetravel07 So comfortable!
This is the 5th time I've stayed at the Sheraton Suites. It is a wonderful place to stay. It is SO comfortable, feels very safe and is in a good location to get to many different parts of Dallas. While I did not eat in the restaurant or sit in the bar this trip, I have in the past and it was a fine value for the cost. The staff is very helpful, and eager to please.
October 2, 2012
Rated 3 out of 5 by dlduncan Noisy bedding??
Upon arriving the staff was very nice and helpful, the room was clean although a bit small for a suite compared to others I have stayed in. I am not one to complain unless there is really a reason for it. We were on the freeway side so lots of noise from that. The bed was very comfortable, but the top sheet and down blanket provided sounded like they were made of thin plastic and made noise every time you moved. It kept everyone awake most of the night. All guests complained...I have never heard bedding make noise like that!! The sofa bed was springs covered in a thin layer of fabric and extremely uncomfortable even for a teen boy. There were only 2 towels and wash clothes and we had to go downstairs to get enough for all guests. I understand from reading other reviews that this is par for towels. Restaurant service and food were good. We were not there long enough to use pool or other amenities so I cannot comment on them.
March 24, 2013
Rated 2 out of 5 by cathydintx The staff was great
but our room was missing the hairdryer. The bathroom door handle broke and would not open, also, the coffee maker didn't work.
Other than that, the room was comfortable and clean. You are working on the hotel so I figured that was why a few things were not up to par.
Front desk did give me a parking credit for my troubles.
July 24, 2013
Rated 2 out of 5 by PBWilson8 Will not return
The heater was broken in the room and I sat in the restaurant for over 15 minutes in the morning waiting for someone to take my order and no one ever came to my table. There were a fair number of guests eating but, I guess I must have caught the staff on a smoke break or something. I reported the problems and received a somewhat agitated, "sorry" in response.
April 11, 2013
Rated 3 out of 5 by RJP78628 Aging
Check in room 515 and it had a musky smoke smell. Checked intyo another room. I had rooms 514 and 527. Couch ripped and torn, lamp shades coming off not screwed on.. Screw holding hot water knob together on sink. Electricity went out on Thursday night. Had to request shower drain plug in 514. Toilet wouldn't stop running, had to adjust myself to make it quit.
October 22, 2012
Rated 3 out of 5 by BWAGS Was charged $300+ for a standard rate room
My biggest complaint is we were charged almost 4 times the correct amount for the standard room we stayed in. After calling to complain, the charge on my credit card increased to almost 5-6 times the original rate. Took three phone calls to customer service to get the correct rate. What if we didn't notice? Way to careless for front desk personnel.
May 28, 2013
Rated 5 out of 5 by Marver Great place to stay!
The Sheraton at Marketplace was great! The staff was sweet & the room was nice. It was small and a bit crammed; maybe a little rearranging would help. It was very clean and comfortable. Only downside was that I called to order room service & the operator said they closed at 11:00pm it's understandable but we called at 11:02pm. Oh, and the shower was broken.
July 25, 2012
Rated 4 out of 5 by Done14 Understaffed in food services
Food very good, but understaffing caused considerable wait at dinnertime. On another day, phone calls (4) early in morning for room service were unanswered.....gave up after several tries.
September 12, 2013
Rated 4 out of 5 by Austonian Convenient Choice in Downtown Dallas
All-around good value for the downtown Dallas area. This is my go-to hotel whenever I’m in Dallas on leisure.
Three aspects of hotel I enjoy:
1) Room Layout: Rooms have separate living room which is nice when traveling with family or when you need to work from your hotel room.
2) Décor: Newly updated rooms with flat TVs. Love that the removed the old console TVs that sat on the floor—makes the living room feel much larger.
3) Location: Plenty of easy-access parking and lot security officer. You’re close to downtown, convention center and I-35 (for those who are just stopping in for a night on your way through town)
One area for improvement:
1) Wireless Internet: during my last stay, the wireless was not working in my room. Onsite staff was not able to resolve and the 3rd party technical support vendor had long hold times. I was in town on leisure, so it wasn’t a deal breaker. I was offered another room which solved the issue!
September 14, 2012
Rated 5 out of 5 by Amir23 BEST SLEEP I EVER HAD
This is one of my favorite Hotel in the DFW area. For the past year I have stayed there several times, and everytime I check out I'm already thinking when is the next time I will check in!!!! I love the facility especially the balcony and the indoor swimming Poool. The BED is really what keep me coming back as I sink into heaven and sleep on the clouds!
March 6, 2012
Rated 2 out of 5 by Jonzey Sheraton Suites Market Center Dallas
The entrance and lobby was impressive and meet my expectations. However several things were disappointing. There was a note in the elevator indicating updates and construction were underway. This I understand and accept, but the hallways were not vacuumed and cleared of dust and debris at the end of the construction day. They have two full beds stuffed into the bedroom so someone is sleeping right against the wall in each of the beds and you can not open the closet door fully because the door hits the end of the bed. The bedroom suite assigned for my family of four really only had room for a single king sized bed not two full sized beds. Finally but not least, my second suite, which was reserved for my parents, was not serviced for two days in a row even though they were not participating in the "Green" program. I had to request fresh towels for them for two consecutive days. This location has excellent potential, but because of my experience, I can not recommend them at this time.
July 29, 2013
Rated 3 out of 5 by Susan1001 Great Rooms, Bad Food
The rooms were clean and very comfortable. Service was very good. The only thing that I would say needs improvement is the quality of their food.
I had breakfast and room service and I think Denny's would have done a better job. As an example, The dessert I ordered from room service was a cake that was thawed 1/2 way. Obviously not prepared fresh.
October 7, 2012
Rated 5 out of 5 by lala55 Hotel review
Checking in at the Sheraton Suites Market Center, we knew we were in for a treat. The service at the front desk was excellent, very hospitable and helpful. They made me feel like home away from home. We had an excited and pleasurable experience, this is our second stay and we will come back.
Thank you Sheraton!
July 16, 2013