Rated 4 out of 5 by famiytravel23 nice features
overall great stay and I recommend for future travel
August 6, 2014
Rated 4 out of 5 by airport Great Property, Restaurant Needs Improvement
I stay at this hotel often. The rooms are spacious but not always well maintained. This week the closet had no door. As a Platinum SPG member I definitely appreciate the Club Lounge with hot amenities in the morning. The hotel restaurant leaves much to be desired. I waited 45 minutes for a salad this week. I reported how poorly run it was to the server as well as the front desk but no one really seemed to care.
September 14, 2012
Rated 5 out of 5 by Walker654 Treated like royalty
We were quickly checked in by friendly staff. We had been in ou room 10 minutes when someone called to make sure we had everything we needed. I have stayed in hotels all over the U.S. and Europe and have never been called by staff to see if everything was ok and if I needed anything. Amazing! Was thanked everywhere I went for each service used. Hotel was quiet and well maintained. Would love to stay again.
February 23, 2014
Rated 5 out of 5 by Brian13 Great Staff and Location
This is my third time staying at this property with my family. The location is excellent. Close to all downtown activities and eating establishments.
Staff is always extremely friendly and helpful with recommendations of places to eat. The staff in the member facility on the 11th floor are especially helpful. The gentleman who is there at breakfast time is extremely helpful and has a high level of commitment.
June 10, 2013
Rated 1 out of 5 by fuston How Is This Hotel A Starwood Property?!
Each time we stay here we seem to have Customer Service issues, either with front desk, house keeping or billing. This time is was multiple fire alarms early in the morning followed by the next night of parties in the hallway which were left unaddressed by the hotel staff. No towels in the pool area even after mutiple calls and 1 hour passing and finally 8 hours to get a coffee pot in the room that would work.
January 2, 2013
Rated 5 out of 5 by GW2012 Excellent stay
Entire staff committed to highest level of service. Amazing value for staying so close to Uptown and Downtown. Was a welcomed Platinum guest. Would only recommend if at all possible an upgrade to the Club lounge food/beverage offerings. The breakfast was unappealing and very crowded (is this really only for qualified guests, or open access) and in the evening there was no beer/wine available even for purchase.
May 31, 2012
Rated 4 out of 5 by Eva49 SPG Recognition
As an SPG member for over ten years, I
have thoroughly enjoyed my membership.
During each check-in this weekend, I wasn't informed of the Complimentary breakfast for
SPG members. This should be automatically
mentioned as PART of check-in policy. Otherwise, front desk staff were extremely hospitable.
July 1, 2014
Rated 1 out of 5 by GrossShower Dirty Rooms
My coworker and I stayed at this hotel last week and were horrified about the condition of the rooms. When I got in the shower in the morning, there were lots of dark black hairs all over the shower. My coworkers room had red/yellow stains on the comforter. When we mentioned these disgusting problems with the front desk, we were told sorry, we can give you more points. NO THANK YOU! We need a better answer.
November 20, 2013
Rated 5 out of 5 by Connie53 Room temprature
The room could have been a little cooler
August 5, 2014
Rated 4 out of 5 by Bishop64 Recommendations
You should alert potential guests that you charge for parking. That not inconsiderable expense was not included in the room rate.
Also, the buffet breakfast is quite expensive. I chose to eat elsewhere after the first morning because it saved me money.
July 14, 2014
Rated 4 out of 5 by Rick Great Stay
Overall I had a great experience at this hotel. The rooms were large and clean and the staff was freindy and accomodating.
The only complaint I have is the $10 a night fee to have access to the internet in the room. I am assuming most of your guest are here on business. I would suggest working that fee into the room charge. My company in paticular will not allow those fee's to be expensed.
January 24, 2013
Rated 2 out of 5 by MKAlley48 Needs a facelift
The front desk staff was great. . .my room and equipment was very "tired". Our fridge didn't work, the connecting door was jammed and we couldn't use it, it took them 4 hours to fix my internet issue; the beds were clean, but not comfy. The pool was an indoor/outdoor pool - it was dirty so we didn't end up using it. Location was close to the Midevil Castle restaurant, zoo, Reunion Tower, acquirium.
February 22, 2014
Rated 2 out of 5 by Hotallnight414 Unresponsible to Calls
We checked in and the room was warm. We immediately checked the thermostat and it did not work. We called downstairs and was told that it needed to be reset and that someone would be up in 5 minutes. No one came. On the way out to dinner, we again notifed the front desk. Upon return we learned that it still was not working. Contacted again - finally to bed. Sweated all night and checked out in the a.m.
April 8, 2013
Rated 3 out of 5 by Sinclair Excellent Customer Service
Stayed at the Sheraton Market Center Dallas four days while I was attending a conference in the area. I found the staff to be very hospitable, and the rooms and the hotel in general were well kept.
I did not get to say goodbye or thanks to Steve at the front desk. So, I will use this medium to do so. Steven was very kind and went the extra mile to assist me while I was there.
May 10, 2014
Rated 3 out of 5 by falstad44 Just about average
-Staff was mostly friendly and extremely polite/proactive,
-The room was nice (AC working, also hairdryer was very appreacited, big tv, and clean room), albeit quite small.
-Wifi has a lot of issues, there is a totally unclear system. It should be free but it's not, also staff wasn't really good at explaining exactly how it worked. This is an enourmous LIMIT for people travelling.
August 6, 2013
Rated 2 out of 5 by Razorback1 Not a great hotel
I arrived late and was given a room that was supposed to be non-smoking but reeked of smoke. The phone in the room had a constant flashing message light but the phone did not work and had to be unplugged. I was charged for parking even though I did not park but took a taxi from the airport. Check you bill. The waiter in the restaurant was alone and busy so made me feel like I needed to leave quickly
July 23, 2013
Rated 5 out of 5 by Nuttytraveler Suite hotel
Was nice having a separate sleeping and sitting/working area. The hotel is a little worn but very clean. Deborah at check-in was fabulous! Very welcoming and was genuine - not fake/forced.
July 21, 2014
Rated 2 out of 5 by Jessica86 Lazy staff and dirty hotel room
I would not recommend this hotel to anyone. The first room I checked into had a dirty duvet cover with garbage still in the garbage can and dirty counter surfaces. I found that with the exception of one staff member, all were lazy and un-willing to go the extra mile in customer service. Also, the cleaning staff does not actually clean your room. They may replace towels and take out the garbage. But, if you are staying here for more than one week, don't expect them to wipe down any surfaces, change your sheets or even replenish your coffee and toilet paper --Because they won't. I found a disgusting orange sticky substance the size of my palm on top of my mattress and it took three efforts for it to finally be cleaned and removed -- what else had the cleaning staff missed in my room before I checked in? Do not stay here. The service in the hotel bar is terrible as well. Spend your money else where.
March 27, 2014
Rated 5 out of 5 by GratefulinDallas Excellent Customer Service
I was am patient at UT Southwestern and had to stay an extra day for some additional testing. The staff was amazing. They made a difficult day just a little bit easier. I have to travel a lot to UTSW. I live over 4 hours away from the hospital and I was by myself. I am very grateful. The hotel was safe, affordable, close to the hospital and the customer service was to be commended. Thank you.
May 30, 2012
Rated 1 out of 5 by jan20 Disappointing Hotel
Upon arrival we took advantage of the services of the bar only to find that although the server was pleasant, his attire left a lot to be desired. We felt that his uniform was generally dirty and scruffy. His general appearance did not come up to our expectations and we feel that your hotel group should look into this matter. Furthermore we were surprised to find that the hotel was excepting guests with dogs although this may be a general practise for your group we felt that we had not been advised of this features and were very dismayed to witness at least two conformations between dogs in your reception/lobby area. Upon gaining access to our room it was noted that the carpet was heavily stained, with these facts in mind we took the opportunity to not stay at your hotel despite our reservation being made months in advance, we feel that we could return to your hotel or recommend this to others.
July 31, 2013
Rated 5 out of 5 by Henry03 This hotel had everything you would need
Being pet-friendly was what attracted to me to this hotel. The fact that this hotel also had wi-fi, close-by parking and free breakfast solidify the deal.
I also like that they were suites, separate living room and bedroom area. Having a fridge and microwave in the room is always a plus as well.
Anthony and Mark were the two agents that helped me and they were very helpful and courteous.
January 3, 2013
Rated 5 out of 5 by Sammy502 Great hotel for the business traveller
The room was very comfortable and clean. The mattress is probably one of the best I have ever slept on in a hotel. Most higher star hotels I have slept in do not have mattresses this good. The front desk staff (including the shuttle driver) were excellent and very accommodating of my needs... even at 1 am. Very good place to stay while on a business trip. Will definitely stay there again.
October 25, 2013
Rated 5 out of 5 by Bowman30 So Plum Good!
Staff was amazing!! & within in a few hours of our stay we decided to upgrade which was minimal. Prompt service from lounge staff. Front desk personal were very energetic & aimed to please. Edin, the front desk staff & all the staff should be proud of their hard work... It shows!!! Have two kids & they too were overwhelmed w the experience. Thanks Sheraton & Spg for being so plum good!!!
December 22, 2012
Rated 4 out of 5 by CampusTour13 Was not inspired
Booked room with SPG points & as a SPG Gold member but ended up right next to the elevator lobby. Members' lounge was small & always crowded and breakfast ran out quickly. Internet access was an option unless you went to the main lobby area. Location was perfect for our purpose but annoying to pay for self park in a grackel filled surface lot...the car was bill is an unexpected expense.
March 17, 2013
Rated 4 out of 5 by AZtraveller Happy Customer
The hotel was very clean and nice. I would definitely recommend to others looking for a place to stay.
July 26, 2014
Rated 4 out of 5 by tontra Overall good stay
Staff was courteous and friendly. Room was fine but with a slight mildewy smell. Noone answered the phone at the front desk on the 2 occasions I called (the day before the stay and once while at hotel), instead received a recording "noone is available to take your call". Request for a one hour extension on check out was cheerfully granted. The location was perfect for medical center.
May 29, 2013
Rated 4 out of 5 by Annie80 The staff was AMAZING
I was in Dallas on business Agust 2013.I was staying at the HIlton Anatole and had the worst experience my first few days there.Mid-way my staff in Dallas, I decided to leave the Hilton and book a room with the Sheraton.The statff were completely professional and beyond accommmodating. I truly enjoyed the rest of my staff in Dallas due to the staff at the Sheraton....i THANK YOU!!!
August 26, 2013
Rated 5 out of 5 by BST2014 Very nice, I was very pleased
Very nice suite. Comfortable. Clean. Comfy bed. Had everything I wanted - mini fridge, microwave, safe, coffee maker, hair dryer, nice TV and choices of channels. Good location, very close, maybe 5 minutes (without traffic) to downtown. Had lunch in the hotel restaurant and had a delicious turkey club with yummy curly fries. The staff was helpful, answering my questions.
March 24, 2014
Rated 2 out of 5 by IN123 Still needs some work
The hotel was renovated, yet still needs some work on internal items.
Shower wouldn't drain
Shower exhaust fan did not work
Beds were so so
Pricing was okay
Breakfast was good
July 15, 2014
Rated 3 out of 5 by jrez A little disappointed
When we got to our room the first thing I wanted was ice and when I opened the ice bucket there was trash in it. The pool area seemed to need some cleaning . Our room was a bit warmer than we like not sure if the AC wasnt working correctly or if it was just the heat of summer and being on the top floor. On the other hand we did enjoy the view of the city and the bed felt amazing.
August 13, 2013