Rated 3 out of 5 by agskeens Not up to par
The staff gave me the impression that I was "inconveniencing" them during the check in and check out process. My credit card was declined because they were attempting to charge double the amount that the room cost.
The room was huge, but the bathroom was so small I hit my elbow every time I moved.
The hotel served its purpose, however I will not stay there voluntarily again.
April 15, 2013
Rated 5 out of 5 by MaceC Springfield
I really like this Hotel. It is very clean and the staff is professional. I travel four to five days a week and the value is outstanding!
May 17, 2014
Rated 4 out of 5 by NYSue Good property with great staff saves the day
This is a good property with comfortable rooms and great service. Internet server went down during my stay and it was very inconvenient, however, the staff was very helpful and that makes all the difference in the world.
No property can prevent something from going wrong - it's how they deal with it that makes the difference, and this property's staff met the challenge.
March 2, 2013
Rated 5 out of 5 by Unhappytraveler2012 Wonderful example of customer service
I checked in with my fiancé and two small children on Thanksgiving evening. From the front desk staff, to the folks at the pool area, to the lounge - incredibly welcoming and friendly. As a business traveler I can say that the staff was in the top 5% of hotels I've stayed at. Sorry I didn't get the individual names as they deserve the recognition.... Thank you!!!
November 29, 2013
Rated 3 out of 5 by DoverPaul Club Level oversold and understaffed
Club Level provides continental breakfast from 6:30 to 9:00 AM but with a large group at the hotel they apparently oversold the Club Level (folks from other floors were allowed access) and only staffed with a single person who couldn't keep up with the demand. They ran out of food and coffee which was unacceptabel
March 26, 2014
Rated 2 out of 5 by Linda00 This hotel is becoming shabby.
I have stayed at this hotel several times. This time I was on the club floor and the room had a large hole in the carpet at the entry. The sliding mirrored doors were off the track and the light in the entry hall was burned out. The tub was worn.
The staff was lovely and did what they could to remedy these issues but better care of the facilities would be helpful.
August 25, 2012
Rated 3 out of 5 by Scooter2014 Recommend with qualifications
The hotel is reasonable for a 3-star, but only with discounts on the list prices. Some employees are very friendly and helpful, others feign listening and proceeding with what they were thinking of.
The garage elevator was broken for the entire week of my stay with no accommodations made for the guest short of carrying bags up and down the steps.
February 11, 2014
Rated 4 out of 5 by lilypad68 Nice stay
I enjoyed my brief stay, found the staff was pleasant and helpful. The rooms, common areas and meeting rooms were clean and met my needs. The pool was a nice temperature but not close to elevators.
The only two issues I have are the cost of parking and fridge rental. I believe these should be free amenities for staying guest, or at least more deeply discounted.
February 4, 2013
Rated 1 out of 5 by SLD22 Hotel is in serious need of refurbishing
Mattress was bowed/sagging, room would not cool, chair in room was threadbare, bathroom was old and dirty looking including scratched and dinged walls as well as chipped sink. I'm a SPG Platinum member and was on the Club Floor. Would hate to see the rooms on non-preferred floors. Will never stay in this hotel again when in town.
February 24, 2014
Rated 2 out of 5 by Realtor Extremely noisy with open atrium design
Given corner King room upon check in. However, it was located next to a stairwell where the door opened and slammed shut many times during the night.
The open atrium design allowed tremendous noise from the open lobby which emanated to the upper floors. Needless to say it was a restless night
I would not stay again with this particular design of hotel
July 28, 2013
Rated 3 out of 5 by RSJP Nice Room -- Hotel not as clean as I expected
The room was clean and comfortable. the closet door was broken and the AC felt like it turned off during specific times.
The Hotel hallways were dirty - the rails and floors - the club room tables and floors were dirty. The hotel staff was nice but not knowledgeable of attractions and times and restaurants. The pool as ok. the Picks restaurant was good
July 23, 2013
Rated 4 out of 5 by Tobi Not sure what goes here
Hotel has a great set up for our needs...wish it had been closer to the Convention Center. I didn't have a car, so no garage problems like others. Staff in lobby were very friendly and welcoming. Maids would take dirty linen and not always replace, same with coffee, cups, and plastic glasses. Overall I have no serious complaints, and had a great time.
September 5, 2012
Rated 5 out of 5 by MON19 Excellent hotel to stay at
Sheraton Monarch is an excellent hotel, for anyone's stay while in the Springfield MA area. Professional, courteous staff make you feel welcome and appreciative that you are there.Very relaxing atmosphere with all the amenities you would need. The pool area and fitness center is great and I must mention Gerry, the hotel masseuse who is outstanding.
October 21, 2013
Rated 5 out of 5 by Dana15 My stay at Sheraton Springfield
The staff is wonderful and helpful. I particularly found Joseph at the front desk and Hector, who made our conference work, to have gone above and beyond to make my experience at Sheraton Springfield a very pleasant one. Thanks to all the staff.
April 18, 2014
Rated 1 out of 5 by Neveragain27 This hotel is not up to Starwood standards
This hotel is woefully in need of an update. Everything is brown and strange smells abound. My mattress was yellow. The atrium echos into all the rooms. You get the picture - by all means avoid staying here if you can. It's not even worth the points.
April 16, 2014
Rated 4 out of 5 by JT53 Wedding Weekend
Very nice accomodations, clean and well staffed. Banquet space very comfortable, plenty of room at the tables set for 8 people. Dance floor was large enough to hold the crowd. Food was excellent. Service was speedy. My only complaint was that our shower drain barely emptied water for our showers (didn't complain as it was only one night's stay).
October 7, 2013
Rated 5 out of 5 by Gail136 Suggestion
I would have liked an option of having my bed made, bathroom cleaned and still have the option of not having my linens and towels replaced each time.
May 5, 2014
Rated 3 out of 5 by DeltaDelta6 Guests need to plan ahead for elevator usage
Large hotel with only 4 elevators that tend to all be used at once during key times. If you're there for meetings, give yourself an extra 10 minutes to get to them. I stayed on 7th floor, trying to get to 3rd in the a.m. Had to let 8 full elevators go by. Also the elevator bells don't sound, so you have to watch all 4 elevator doors to see which might open. The outside up/down lights didn't work, so you have to ask "Going up?" or "Going down"?
No towel bars in the bathrooms, so if you wash your hands, you have to place the used towel on the counter. Front desk said use the hooks on the back of the door. I use that hook for my robe, not used towels. We couldn't find a channel line up card in the room and didn't find a local channel, who had come to the event, to locate its news broadcast. The "Do Not Disturb" placard was forever coming off the door handle when it was turned. No horseradish cream sauce with prime rib banquet dinner -- very unusual.
May 20, 2013
Rated 2 out of 5 by MoeH Lacking in certain Areas
While the room was clean and comfortable I was very disappointed when upon arriving Saturday night there was no more parking spots left in the parking garage. As a paying guest I would expect each paying guest would have a spot in the parking garage. There was parking nearby , however this was very inconvenient for loading and unloading.
August 19, 2013
Rated 2 out of 5 by camac26 This hotel has bad parking
The parking was the worse I have every seen my husband and I have a three year old and we had to park across the street. And if you were lucky to find one in the garage under the hotel it was hard to get in. Also we almost had to pay 14.00. Because no one was there to tell us we had to have a chip validated Other wise it's a nice hotel .
June 22, 2013
Rated 5 out of 5 by BC124 Great hotel and great staff
This hotel had all of the amenities I needed - great room with comfortable desk and chair, fitness facility, club lounge and breakfast. Everyone I interacted with was genuinely friendly and helpful. The wireless was a little spotty but that is the only negative from my stay.
March 27, 2014
Rated 3 out of 5 by Chefdeason my room needed a fridge and microwave
was a little bummed that my rooms did not have a mini fridge or microwave I was told when I booked them they would, but other then that everything was very nice.
April 30, 2014
Rated 5 out of 5 by atheri992 Would definitely recommend!
This hotel was the perfect location from where my significant other and I came into town and also because we were headed to Six Flags. We arrived an hour early and the front desk found us a room to check right in and not have to wait the extra hour. They also have discounted six flags tickets which was the primary reason for the trip AND they called us a cab. The room was very clean and the bed and pillows were so amazingly comfortable!! We slept like a champ! We could hear some minimal noise from our room, but nothing that kept us awake. The set-up of the hotel over the atrium was quite pretty. We couldn't figure out how to express checkout through the TV, so we checked out at the front desk instead which wasn't an issue. I think the price of the hotel was reasonable considering we had a great hotel in the city with a cheaper cab ride to our destination versus a cheaper less-quality hotel out of the city that we would definitely pay more for in cab fare.
September 30, 2013
Rated 5 out of 5 by JunebugSissy1 Great quality for the money.
This hotel has clean rooms and very accommodating staff. The pool was clean and the workout area is top notch. I was surprised that there was no fridge in the room to store medications but one can be provided upon request.
April 14, 2014
Rated 4 out of 5 by USTA12 It met my needs
I only stayed for one night and the room I had was closed to the highway. You could hear all the traffic as well as all that is going on in the groud floor. The atrium funnels all the noise to the rooms above and I was on the 10th floor. I can only imagine what it's in the lower floors. Still the room was clean and comfortable.
August 9, 2012
Rated 5 out of 5 by Terri123 Comfortable corner room
The room was spacious and allowed for a wonderfully quiet and restful stay. Clean and prompt housekeeping response.
May 6, 2014
Rated 1 out of 5 by MARK THE FURNITURE
I DON'T MIND SPENDING THE MONEY FOR A QUALITY HOTEL. THIS IS WHY I CHOSE THE SHERATON.tTHE FACT THAT THERE WAS NO MICROWAVE, OR REFRIDGERATOR WAS NOT THE ISSUE. IT WAS THE FURNITURE ( WHICH I TOOK A PHOTO OF) LOOKED LIKE IT CAME FROM THE SALVATION ARMY. THE VENERE WAS PEALED OFF THE FRONT OF IT. ....ARE YOU KIDDING ME?
June 7, 2013
Rated 5 out of 5 by CAPUSER Saved the disaster!
My 1st night in Springfield was difficult as I had an AC that wasn't as cold as I needed it. I cotacted Alex at the front desk and she switched my room and a tech came to be sure it was working according to my breathing needs. The rest of the stay was wonderful-all because Alex took the time to make my stay important.
September 26, 2013
Rated 2 out of 5 by unhappy29 Rooms not ready at arrival
My company had a huge event at the Mass Mutual Center and there were MANY of us staying at the Sheraton. Our rooms were NOT ready at 3pm when we arrived. There was a very short window of time in order to get ready for the event and because this hotel did NOT have rooms ready, our time was cut in half. VERY UNHAPPY!!
September 19, 2012
Rated 2 out of 5 by Missed0915 Disapointing
My party had 150 rooms blocked. I had 3 suites and a room blocked. The suites were for our CEO who luckily did not end up staying as the rooms were not ready at 3 and then not ready at 4:45pm when we had to depart for our function. At three pm most guests could not check in as the standard rooms were not ready
September 19, 2012