Rated 4 out of 5 by YukonCornelius Great Location
Check In staff is hit and miss. Seems half the time our experience with them is perfect, the other half, well...
December 10, 2013
Rated 3 out of 5 by Guinness1 Close to airport
Facility needs TLC. Location is good for someone looking for a room near the airport. Common areas appear dated, the room/suite very small and a closet of a bathroom. Would not recommend for an extended stay at this facility.
December 9, 2013
Rated 5 out of 5 by Flyboy1085 very satisfied expierence
I stayed at this hotel several times over that past few months on business and each time I had a positive expierence. Having been a GM with a national chain previously, I look for more than just that first hello or smile. I found that each staff member that I delt with was very professional and provided me with quality customer service. My room was clean and my bed very comfortable.I would recommend to others and stay there again if it was pleasure. Good job.
December 9, 2013
Rated 3 out of 5 by jcarrad TV doesn't work and A/C is faulty
Many TV channels didn't work and the A/C did not function properly. Sinks did not drain quickly.
December 8, 2013
Rated 4 out of 5 by metaverse Nice hotel in Tampa
Parking is a bit kludge, but it really depends on capacity. Desk staff was always friendly and welcoming. Try to get a room not facing the interstate, the noise can get loud.
December 7, 2013
Rated 5 out of 5 by ckamey Carole Amey
This is the best Hotel I have ever stayed overnight. The rooms are so spacy and I love having a separate living room from the bedroom. I have stayed there a couple times and this last time I was there for a three nights. The staff is so efficient and will make sure you have what is needed. Of all the other hotels and Sheratons this one is the best!
December 5, 2013
Rated 2 out of 5 by FortuneJ Hairy Situation
I normally enjoy my stays at Starwood Hotels, but I can say that I will NOT be staying at the Sheraton on W. Cypress in Tampa, FL ever again. I entered the Executive Suite to find that none of the light switches worked because no one took the time to turn the light on that connected to the switch. Walking into the bedroom there was no light switch. Once I was able to light the room I found hair, and lots of it all over the sheets. There were several lengths which gave me the feel that the room had been used "at the hourly rate" (if you know what I mean). Housekeeping was prompt to come and change the sheets. I entered the shower to find that the faucet accents were falling off the wall and all the vents were filled with dust. Disqusting! Now to using the sink... The sink stopper was left in the down position and had broken. There was no way to unstop the sink. I had to use the room key to pry the drain open. After explaining all of this to the attendant I was offered no compensation for the horrible room I was given. I guess I need to get wild and act out to be treated like a loyal customer. Never again... The restaurant was good though.
December 3, 2013
Rated 2 out of 5 by AUCVM13 Not what you expect with Sheraton
I have been a starwood platinum member for a while now and have always stayed at SPG hotels. I have to say that when you first enter this hotel, it looks like you would expect, with a beautiful lobby and atrium. When I got to my room however, I noticed small things that just don't seem like Sheraton. The room itself is laid out quite nicely. My bathroom door did not click closed, and could not lock. There were marks and stains on the walls, rust on the fixtures and that pink mold around the tub and sinks. On the door to the balcony, there were fingerprints, and the track had dirt, dust and cobwebs filling it. The maids didn't finish cleaning the rooms until dinner time, but obviously they were not doing a good clean if marks on the walls could have just been removed with a soapy rag and a couple minutes.
We also had issues with the staff entering without knocking, even though we had the silent sign on the door. They entered, must have seen us there, and left. We notified the front desk and they apologized, but we were worried for the rest of the stay.
The other issue we had was the elevators and events in the hotel. All of the rooms open out over the atrium, which is pretty, except when there are weddings and parties that go until late in the evening and the music and sound can be heard in your room 7 floors up. I was there, needing to sleep and get up early, not be kept up late listening to music from an event downstairs. They also shut down the elevators on one side of the hotel all weekend to accomodate for a wedding that was happening and another party.
I stayed on the SPG guest level, but all I got was a free bottle of water and a thank you for being an SPG member on check in. I don't feel that I was treated better, especially because I am young and felt like they treated me like a child. I have stayed in many better Sheratons, and there are 3 other Sheratons within the Tampa area. I've never stayed there, but I would suggest going to one of them instead.
December 2, 2013
Rated 2 out of 5 by Edarg Somewhat disappointing.
Nice large room but we did experience more than average amount of problems. Hot water was a huge issue for both sink and shower. The TV in the bedroom had no sound. The TV in the other room worked at first and then we did not have any reception, cable. Breakfast on Saturday morning may have been the worst experience I have had traveling. It was a CLUSTER! Not much food at the buffet. I had to sit at the bar and eat. 2 waitresses were yelling at each other. Really quite unbelievable .
November 25, 2013
Rated 4 out of 5 by sue3995 Love the atmospher and the Staff
Excellent! The Staff is very accommodating with my wine samples. They have been willing to refrigerate for me in their commercial refrigerators ( I am a Wine Sales Rep) I like that they have a complimentary bottle of water in the room and the bed linens and pillows are so comfortable.I also love that I can get transportation to local restaurants.
November 23, 2013
Rated 5 out of 5 by JDMax3 Quiet and comfortable
My wife and I have used this hotel twice, and enjoyed our stay both times. The first visit, there was an event going on with lots of young adults. We were concerned that it would be hard to get to sleep, but when we closed the door we found peace and quiet.
November 22, 2013
Rated 5 out of 5 by TVNews3 Wonderful exerience
Loved it from the moment we walked in. Friendly and professional staff makes you feel so welcome. Lobby is amazing with Palm Trees and water, love the glass elevators. The rooms are all suites, even small refrigerator and microwave, so when we didn't finish dinner from their amazing restaurant downstairs, we took it to the room and enjoyed it later. Everyone on staff is so professional and friendly....that alone sets it apart from any other hotels...but the hotel goes even further, exceeding my expectations.
November 21, 2013
Rated 5 out of 5 by DrBB Business travel
It is difficult to be away from home on a weekly basis. Smiling faces and personal recognition make a huge difference. The warm interactions and personal touches afforded by the staff at all levels made a huge difference over the 6 weeks I was coming in and out of this hotel. I highly recommend it for the business traveler.
November 15, 2013
Rated 5 out of 5 by ckamey Sheraton W Cypress St Tampa FL
One of the nicest Hotels that I have ever stayed. The staff was outstanding! Friendly and professional.
I will be going back for my stays when I am in that area.
November 15, 2013
Rated 3 out of 5 by Obay1 Unsatisfactory Stay was not the Norm!
This hotel is always my number 1 location when I travel monthly. My most recent stay was not up to the excellent standards. No phone in the bedroom, internet connection problems for my Mac. Also I had no control of the room temperature. I froze for 2 nights then was in a sweat box the next night.
November 10, 2013
Rated 2 out of 5 by AlSam Hotel is worn
The hotel needs updating. The halls are dark and carpet dirty. My shower was dirty, with broken soap containers. There are no glowing light switches or night light. try to go into the room at the night without bumping into something. The lights by the bed were plugged into the wall behind the bed wich kept bumping into the cord unplugging the light. This is also a potential electrical hazard.
October 31, 2013
Rated 2 out of 5 by JB25 Stay was ok-not to Sheraton standards
I have stayed at this hotel on 3 occassions now and have been disappointed on each stay for different reasons. The common areas and the staff are both above average.
On previous stays I have been turned off by worn and stained carpets and moldy fridges. This stay I was situated with a room backing on the highway. It was extremely noisy. The drapes did not shut properly and it lacked a clock and other minor ammenities I would expect from a Sheraton hotel.
October 28, 2013
Rated 4 out of 5 by LinzS Exceptional customer service
We've stayed at this SPG property in the past, but this particular time the staff really went above & beyond to be helpful. The staff was friendly at check-in, but the midnight desk staff deserves special recognition. We came back from our family's Busch Gardens adventure sometime after midnight and there was no parking available in the parking lot. One of the staff members offered to move his own vehicle so that we could park. Fortunately, one of the other staff members realized there was a 'reserved' space in front of the hotel that he made available for us to use. These two gentleman were kind & helpful at a moments notice to our very tired family! I wish that I had gotten their names so that they could be recognized individually, but hopefully this will make it back to them.
October 26, 2013
Rated 5 out of 5 by Matt1027 A nice roomy room and great comfort
I love this hotel as it's not far from the airport or good places to eat. BIG, Clean, comfortable rooms and a good price. Oh and the gym rocks too!!
October 23, 2013
Rated 1 out of 5 by Fred52 This hotel had no hot water!
We stayed at the Sheraton Suites Tampa Airport Westshore on Friday, October 18, due to an early morning flight on Saturday. The staff was fantastic! However, there was no hot water when we were preparing for our early morning flight. The water was not even warm--after allowing it to run for 35 minutes! Definitely would not stay at this hotel again!
October 20, 2013
Rated 2 out of 5 by MLopez Needs improvement
I was there for the ACDC Soccer Tournament with lots of other soccer teams.
The bathroom has a lot of moisture on the ceiling more likely due to the lack of fan. There were moisture stains on the ceiling. The toilet takes at least 10 mins before you can flush again..and if you shower within that 10 mins, the water is scalding hot.
Breakfast was less than satisfactory. There were no plates when I went to grab breakfast. When plates came out, there were no eggs or bacon. I've had my reservations for weeks which meant the hotel is aware of the upcoming soccer tournament. I expected for the facility to staff up for that event.
I do love the size of the room & the separation between the front room & the sleeping quarter. Its great for when the (soccer) girls want to hang out. With some improvements this hotel would be at least a 4star.
October 20, 2013
Rated 3 out of 5 by EFRO Needs improvement
Room needs better lighting specially in work area, light bulbs are very dull even with all lamps on. Wifi is almost useless. Drains are painfully slow. These are based on multiple stays over the last few months. On my last stay, there was no water for a day as prt of a Scheduled maintenance activity, this should Have been notified before arival to allow guests to decide if they neded alternate arangements and a room credit offered.
October 17, 2013
Rated 5 out of 5 by vfres1 Just Get Away
Business or Fun great place to get away.
October 15, 2013
Rated 2 out of 5 by cbg1965 Columbus Day Stay
While the rooms/overall hotel met our expectations the dining experience was extremely poor for breakfast. We were there as part of a soccer tournament, and they were ill prepared for us. Ran out of food, utensils etc, it was terrible and we have booked well in advance and had called the hotel to make sure they were prepared.
The employees were friendly and apologetic, and the rooms and such were good, but the dining left a lot to be desired.
October 14, 2013
Rated 5 out of 5 by Ryanl Great hotel
Fitness center cleanliness neglected. Also, same cup from day before was sitting outside near my room. GREAT BREAKFAST & KID FRIENDLY
October 14, 2013
Rated 4 out of 5 by RPH1 Customer service missed the mark
Wake up call was never executed, resulting in a cancellation of my first early appointment. Very costly. Very disappointed.
October 11, 2013
Rated 5 out of 5 by wilky28 Very nice hotel
As a 'dad' who comes into town to see his kids, this hotel was terrific. It puts us close to the airport, the mall, downtown etc. I found the deal on Hotwire and was very satisfied. Hope to stay there again.
October 8, 2013
Rated 5 out of 5 by GoBearcats Awesome!
The hotel cleanliness, staff and rooms exceeded expectations. A lot of times, when a hotel is considered all-suites you may get a bit bigger room and sometimes not.
The two rooms worked perfectly and we thoroughly enjoyed our stay.
We went to a USF game by hotel shuttle and our driver, a transplant from NY, went above and beyond and was awesome.
October 7, 2013
Rated 4 out of 5 by Brian1891 Excellent value, property
This hotel is an excellent value for those staying in Tampa. Great facilities, close to the airport with regular shuttle service, and great staff. The rooms were incredible at the property. As far as I know, most rooms include a separate spacious living room with it's own TV that can have an input device. The hotel itself also looks modern and has a great central area with open views. Wifi could be faster, but I recommend using a cable connection if looking for fast speeds. I stayed at the hotel for 3k starpoints, and think that was a steal.
October 1, 2013
Rated 5 out of 5 by Anguis Completely Pleasant
Great staff - all personable and friendly. Went overboard to assist. Spacious room and everything was clean. Highly recommend.
September 30, 2013