Rated 4 out of 5 by AST12 Hotel in good location
Hotel staff was very friendly and helpful. Hotel located in good location next to Cumberland mall where there is a good selection of restaurants for dining. Fitness center is minimal but sufficient. Parking was not complimentary which would have been nice .
March 29, 2012
Rated 3 out of 5 by BusinessTrav Facilities need updating
Old furniture, mildew in spots around the tub, plus stained carpets in the hallway show the need for this hotel to be updated. Rooms are a great size, staff helpful plus location is very good so if this hotel was updated, it would be a great place to stay.
April 13, 2013
Rated 5 out of 5 by FrankS All around accommodating
This hotel is well situated with easy access to main roads and shopping. The rooms were perfect and met all of my needs. Finally, the staff (both front desk and restaraunt) were helpful, friendly and accommodating. I would definitely recommend this hotel.
February 10, 2013
Rated 5 out of 5 by JefH Perfect
This hotel fit my needs perfectly. It's location couldn't have been better it's just a few minutes drive from down town, across the street from mall and the Cobb Galleria convention center. I'd not only stay here again I'd reccomend it to my friends also.
August 6, 2012
Rated 5 out of 5 by Ohio78 Very pleasant stay
We came in for a weekend meeting and I was very pleased with the hotel. The staff went the extra mile to meet all of our needs and they were very friendly and professional! Hard to find these qualities in this day and age! I would return and stay again!
January 30, 2013
Rated 5 out of 5 by Bam215 Excellent employees
I stayed three days in your hotel and the employees were courteous and professional. When ever a need occured the staff responed without complaints. The rooms were clean and that is always a concern. I will chose this hotel again when visting your city.
November 27, 2012
Rated 5 out of 5 by Julia13 Way to end my day
I had a long day on the road, then add in Atlanta traffic; was not a happy camper! I entered the hotel to smiling faces and a warm greeting. The room was clean, comfortable, and the staff oh so very pleasant. I will definatley stay with you all again!
January 26, 2013
Rated 4 out of 5 by Pamm Great!
My room was clean and very comfortable. during our stay we ran out of toilet paper and when our room was checked it was not refilled. we had to use kleenex for the rest of our stay. toilet is very noisy when flushed. otherwise we love staying there.
October 31, 2012
Rated 5 out of 5 by Fair418 This hotel has a great staff.
Service/people were great! Only thing I would recommend improving- in the room we stayed in, the bathroom had No fan. :-( And No place to put clothes near the bath tub except on the toilet. :-(. Didn't access food, pool etc. so can't review it.
March 9, 2013
Rated 5 out of 5 by Karen7217 First stay
Very nice Sheraton Suites for a great weekend. Very convenient to shopping and interstate. Great bar for evening relaxing. Only problem was the doors slam at night which can be startling when sleeping. Beds are wonderful. Will stay here again.
June 24, 2013
Rated 5 out of 5 by Jess74 Excellent stay for business travel
Love the spacious rooms, which most Sheratons have but this hotel had some of the friendliest & most helpful staff of any I've experienced. The shuttle also saved time & money versus traveling by cab -- they were always happy to accomodate.
February 18, 2013
Rated 5 out of 5 by Micah Weekend
The weekend of February 15 thru 17, 2013 I went to Atlanta for a weekend of R&R. The hotel was location was good and It was too cold to venture out, so I just stayed in the room and has room service all weekend and It was WONDERFUL!!!!!!!!!
February 18, 2013
Rated 4 out of 5 by Busiwoman Clean but needs updating
Overall the hotel was okay. The room needs to be updated and the parking deck is very dark at night. The walls seemed a bit thin as I could hear my neighbor talking (or she was talking very loudly.) I would stay again based on the location.
September 16, 2012
Rated 3 out of 5 by johnt4 Breakfast service
Breakfast buffet was not replenished and few choices were available. I received very little attention although the chef was very responsive, courteous and accomplished.
He offered and I accepted the breakfast, such as it was, at no cost.
July 22, 2013
Rated 4 out of 5 by buzz1 good location
Hotel is convienant to many northside Atlanta areas. I have been staying here for 25 years periodically and always liked the location and rooms. The hotel is looking a little tired, could use new furniture and updated paint/pictures, etc.
October 16, 2012
Rated 4 out of 5 by JH2013 Nice hotel
This is a nice hotel and was in close walking distance to my medical conference at Cobb Galleria Centre across the highway from the hotel. Breakfast buffet at the hotel was delicious both days and restaurant staff were great both days.
May 2, 2013
Rated 1 out of 5 by Dave11 Prepaid for the room, but sent my family to a less-than-comparable budget hotel
In anticipation of the holiday weekend and for the great rates, I prepaid for my room for the weekend. Yet, upon arrival I was informed that the hotel was booked. As a result, the hotel sent my family to a less-than-comparable budget hotel.
I understand that the hotel can be booked for the weekend, but I expected to be sent to a comparable hotel providing the same level of services and facilities.
I chose the hotel based on three key criteria:
(1) Location - Close proximity to downtown Atlanta
(2) Additional living space for the family
(3) Workout facilities
The hotel I was sent to didn't meet any of the criteria listed above:
(1) Less than ideal location - 30 miles from downtown Atlanta
(2) Cramped living space
(3) Lack of workout facilities
Up to this point our family had a great trip at other Starwood hotels, but the experience at the hotel left a bad taste during the final leg of our trip.
As a prepaid customer you don't have the flexibility to change dates, but the hotel can do what they please because they have received your payment in advance.
September 4, 2012
Rated 4 out of 5 by gordondd9 Use frequently and good hotel
due to family visits we stay here frequently....hotel good for family...facilities limited but adequate....wifi so slow almost non existent and would not use in future but overall very good value and never hesitate to recommend
April 9, 2012
Rated 2 out of 5 by GarryNJ In need of renovation
The hotel rooms are in need of renovation and a deep cleaning. The mirror in the bathroom has finger nail clippings and hair between the mirror and frame. Rust on the door jams. Poor lighting in the rooms. Extreamly dated.
March 9, 2013
Rated 3 out of 5 by SB001 Average hotel - with horrible gym facility
Overall the hotel was average. Room was good, breakfast was not so good. Gym facility was absolutely horrible. 2 treadmills rusted. 2 elliptical machine that were in need of repair. UGGHH!
November 15, 2013
Rated 4 out of 5 by SPGLifetime1 Awesome staff!
You really enjoy a bright and happy smile when checking in. The staff at this hotel is just great!
Glad to see a major hotel renovation in the short term. Because this hotel needs it.
November 20, 2013
Rated 5 out of 5 by SCTerrie Great Family Stay
My husband, youngest son and I spent the last weekend of summer in Atlanta. The staff was friendly. The hotel is in a great location. We were upgraded to the presidential suite. Fantastic stay. Quiet room. Good security.
August 22, 2012
Rated 3 out of 5 by lagrandefromage Security an issue
My partner reserved a room for two nights for the home show, which was across the street. He stopped by the day before my arrival and gave them his credit card so I could check in without any hangups. I arrived and told the young man working at the front desk his name (after waiting 15 minutes while he and one other gentleman tried to take care of 2 guests). At first he couldn't find the reservation, then he found it and asked me "Are you Miss XXXX?" and I said yes. He never asked for my ID or anything to verify I was Miss XXXX. He never asked me for my name, just asked if I was the person on record as arriving separately. Anyone could have gotten a room key to my partner's room, waited for him to show up and robbed him...or worse. The rooms was OK clean, but there was a weird noise coming from the small refrigerator that never stopped. Bathroom tub leaked/dripped all the time. tiles need new grout. Parking lot machine was constantly not working, wouldn't accept room key. Sometimes they left the gate open just so they wouldn't have to address people buzzing for assistance.
March 24, 2013
Rated 4 out of 5 by AmyNY great location
hotel was a good choice. location was a plus as it was easy to hop on and off I75. Hotel rooms need to be updated but were decent enough. Only complaint is the fee for parking. Should put that in the rate.
July 20, 2013
Rated 5 out of 5 by Elizabeth Love the suites
My husband and I book this hotel once a month while traveling to Atlanta. Love the roominess..the beds and the convenience of being across the mall. Parking is crowded but the location makes up for it.
May 5, 2013
Rated 4 out of 5 by Yvette48 This hotel was Great!!!!!
I really enjoyed my stay at this hotel. Although there were a couple of minor hicups, the overall stay was good and convenient for my needs. The sliding doors didn't work in the room but it was okay.
August 9, 2012
Rated 1 out of 5 by Nelly6701 Needs updating
Hotel is very hold. It definitely shows! The phone is sun bleached from being so old. Really needs a remodel. The furniture is all old and outdated. Would not stay here again unless remodel was done
July 27, 2012
Rated 4 out of 5 by Meg200 Good location
The location is great - lots of local food and shopping, easy to get around. Took just a minute to get to Coke museum, Braves game, water park, etc. Rooms are a bit tight, but comfortable.
August 12, 2013
Rated 4 out of 5 by StephanieV Location
Excellent location, especially if you are attending an event at the Cobb Galleria. Close to major mall, multiple eateries, and access to major highways and freeways.
November 1, 2013
Rated 2 out of 5 by Beem32 Horrible Internet connection
Was on 17th floor, no wifi, changed to the 9th floor but yet again horrible connection. Could barely even connect in lobby,, not a productive stay.
Quality of room service food was very poor,
December 21, 2012