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1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 3.4 out of 5 by 349 reviewers.
Rated 1 out of 5 by Worst Sheraton to Date Annex building hallways were horrible. There was a horrid smell in hallways and always trays of used dishes on the floor. Dishes on the floor were brought to the attention to the hotel staff that walked through; Theses were removed after two days. Door jams on doors leading to annex are a major security issue. Most of them were damaged and/or did not close. Request was made to cleaning staff for additional towels and response was everything but accomodating; response was to get approval from "manager". In addition bar was under staffed and proceeded to begin to vacuum while patrons were still there at 11PM. June 24, 2013
Rated 2 out of 5 by Dr. I was extremely disappointed with the quality of the facility. Small bathroom. Toilet not functioning well. Chipped paint on bathroom doors. Door to the room had to be pushed hard in order for it to closed. Room was not cleaned, even though there were a couple of requests and an attempt to clarify a misunderstanding. June 22, 2013
Rated 5 out of 5 by YET ANOTHER STELLAR STAY Always a great stay at Sheraton Columbia, MD. This time was the best though. Michele at reception was friendly, professional and accomodating. I should have brought her some Cinnabon. June 21, 2013
Rated 4 out of 5 by Sandy made the difference We had a family affair and it was fabulous. I had a bit of trouble getting a room that was comfortable for my 86 year old mom. Sandy and also Shirlyn (SP?) were very helpful. The showers are awkward with the water running all over the floor. Love the friendly staff in the club room. And can't say enough how Sandy at the front desk made all the difference!!! One thing that was a disaster- the fire alarm went off at 1am and we got very little sleep!!! June 19, 2013
Rated 4 out of 5 by Nice and Quiet Hotel Nice view on the Lake, quiet. A little expensive since it's not located in a big city. Other than that, staff was great. June 19, 2013
Rated 4 out of 5 by Nice Hotel Loved the path along the lake.Nice fitness center and outside pool area. Friendly and helpful staff. June 18, 2013
Rated 5 out of 5 by This hotel has a beautiful parking area The stay at this hotel this weekend really met all my expectations June 17, 2013
Rated 4 out of 5 by June 11 stay Issue w/ Breakfast - was to be delivered between 7:15-7:30. At 7:30 I was told it was on the way. 12 minutes later, nothing. I called to cancel & they said there was an issue with the computer & receipt print out. Not really an excuse for being late & making me late. They did comp the breakfast which I didn't have to request & I appreciate that. They should have advised they couldn't make the wi delivery time & provided me an option. June 13, 2013
Rated 3 out of 5 by Rooms need some TLC This hotel met most my expecations. However, when when the curtains don't open or when the toilet paper dispenser falls off the wall. It tells me this room needs TLC. Btw-the staff did note the issue, and apologize for the situation. June 13, 2013
Rated 5 out of 5 by Exceptional Service/Wonderful location I have stayed at this location for the past 6 years evey time I'm in Columbia and will continue to do so. This hotel is the complete package. June 11, 2013
Rated 3 out of 5 by Cold and Wet It rained and was humid out and the air conditioner did not help at all, my room was so humid that everything was damp. The door to section B was broken. I don't think I got any thing for being a SPG member. June 11, 2013
Rated 5 out of 5 by Excellent experience Angel at the front desk was phenominal! She was very professional and warm hearted. She responded to any request immediately and made us feel like we were the only guest, even though it was a busy holiday weekend. Rooms were clean and double beds were comfortable. We would have liked to see 2 queens put into the next upgrade. The view of the lake was outstanding. Paddle boats available. Need indoor pool. May 28, 2013
Rated 4 out of 5 by Non Smoking Room I stayed in room 306 in the Tower. Whoever stayed in the room prior to my stay definitely smoked and the room smelled of smoke. Bedding and bathroom smelled of smoke and I found it annoying. I inquired at the front desk to ask if they had an ozone machine to clean the smell out of the room and the agent did not know what I was talking about. They did change out the bedding but the room still smelled of cigarette smoke. The facility definitely needs an ozone machine since the widows do not open to air out the room. May 25, 2013
Rated 3 out of 5 by The hotel needs updating but provides a comfortable stay. My smoke alarm went off around midnight due to battery failure the tech didn't bring a battery. He should have come prepared to minimize my loss of sleep. May 21, 2013
Rated 4 out of 5 by No maid service I loved not having to put my computer and cosmetics away every day. it was more like being at home @ May 20, 2013
Rated 1 out of 5 by Looks can be deceiving Hotel is in a beautiful setting and our room looked lovely. We were there for a five day training also taking place in the hotel. On the second day there was a stink bug in the bed and later that night we found 7 around a crack in the window. The front desk did move us to another room but did not seem apologetic. In the next room the bathtub did not drain when we showered. When we checked out and told the young woman all this she did not seem at all concerned. This was not the experience I had expected from a Sheraton. May 18, 2013
Rated 3 out of 5 by My experience The public areas need to be cleaned better particularly the stairs leading downstairs. We asked for a wake-up call, never came. May 14, 2013
Rated 2 out of 5 by Customer Service Needs Training Customer Service needs a lot of work. Also the front desk does not pay attention to what they are doing I had billing errors. May 14, 2013
Rated 2 out of 5 by Overnight Stay for wedding The hotel room itself was in good shape; however check-in was ridiculous. My room was not ready almost 2 hours after check-in and then once it was ready, the TV was not working properly. I was a member of a wedding party and with time being very tight, the check-in and lack of coordination with the wedding coordinator was apalling. Additionally the bar staff was not friendly. May 6, 2013
Rated 1 out of 5 by Dirty Dirty Dirty When we arrived to our room we found a pair of men's dirty underwear crammed between the mattress and headboard. At that point I started to wonder if the cleaning people even changed the sheets. Also the toilet did not run properly. We had to keep taking the top off and fixing it every time we flushed the toilet. Also the hallway that we stayed in smelled of mold. The staff was NOT friendly at all and in the middle of my purchase from the store the lady said it was time for her break and left. Will not stay here again!!!!!! May 6, 2013
Rated 3 out of 5 by Hotel for NB&C Managers Meeting The hotel was OK. The only item that needs attention for room 355 is the toilet. When it is flushed, it does not flush properly. One has to hold the handle down to flush. May 1, 2013
Rated 5 out of 5 by 80th birthday party The customer service was outstanding and the accomodations were excellent! My mom's surprise party was a huge success because of the amazing staff (desk attendants, party hostess, sheraton shuttle driver, event coordinator for waterside resataurant) and beautiful setting. Can't wait to have another event at the Sheraton Columbia Town Center. April 30, 2013
Rated 5 out of 5 by Great Club! It seems like more and more Sheraton's are going to very skimpy Club Lounges, especially over the weekends. This Sheraton has a great club, even on the weekend, with quality food items, really enjoy this hotel. Staff professional and very nice. April 30, 2013
Rated 3 out of 5 by do not recommend room 319 in the lodge was looking forward to sleeping in for the first time in a week and was awakened by the garbage truck outside our window at 5am!!! window was located by the dumpsters so could not even open for the fresh spring air!!! windows need replacing--rotting and bathroom needs updating, bed was comfortable, just wish I was not up at 5am!!!! April 28, 2013
Rated 4 out of 5 by Enjoyed Stay Enjoyed Stay , Room was clean April 23, 2013
Rated 5 out of 5 by The Staff was fantastic, We really enjoy are stays at this location, and every time we are in the area, we will definitly stay at this location. Our room was so very comfortable, we did not even want to leave. Very Very Satisfactory April 20, 2013
Rated 5 out of 5 by Comfortable Sleeping Sheraton's rooms exceeded our expectations. Rooms were so clean you couldn't find a dust bunny! Sheets were soft as was the comforter. Lots of light when you needed it and great room darkening shades. All the comforts of home. April 15, 2013
Rated 4 out of 5 by hotel visit It was very nice, the staff was very helpful, kind and friendly. handicapped accessible turns out not to to be helpful for my friend. It is nice to have handles in the bathroom but the shower that leaves water over the entire bathroom is not so helpful. but we requested it and will know better next time. I guess it works for guests in a wheel chair 100% of the time. We did run out of toilet paper and there was no extras in the room, nor were there tissues but maybe that is a sign of the times. The coffee and coffee maker were good. Somewhat noisy because of the layout of the building. April 8, 2013
Rated 4 out of 5 by Nice, large rooms Was very happy with the room. Large and comfortable. Only issues were noise from the hallway late at nights and the fact that there was no way to run the fan continuously. I would very much recommend this room in the tower. April 1, 2013
Rated 4 out of 5 by Vernon is the greatest! First night was a little rough as my disability required an elevator and the room provided was not in a building that had one. Could not be accomodated as the tower was full. (It should be noted that I did not have this disability when the reservation was made or it would have been mentioned). Got a very nice room in the tower next to an elevator for nights 2-5. No coffee in the lobby in the morning on the weekend even though the wakeup call invited me to enjoy one. But Vernon, the shuttle driver, made up for any disappointments by going out of his way to assist me - and his knowledge of the area and positive can do attitude made the stay very comfortable. Special thanks to Vernon. Also, excellent conference accomodations. March 25, 2013
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