Rated 5 out of 5 by SteveNash Very Nice Stay
If I had to offer 1 suggestion to be even more appealing to business travelers, get rid of the $10/day internet fee. It's been years since I've seen that, and was a bit surprised that you charge that fee. It's 2014 - c'mon. Other than that, great stay - great staff!
May 15, 2014
Rated 3 out of 5 by Groenie This hotel is not what you would expect from a Sheraton.
I had higher expectations of this hotel due to the price paid. When we arrived the hotel entrance was busy and overcrowded due to the Mercedes Marathon and the Cartoon Convention. Many cars were pulled up in front of the hotel and the gentlemen standing there were of no assistance. They were chatting and having fun rather than helping the flow of things over such a busy weekend. They could have at least directed guests to make things go faster. Once we checked in we were directed to the parking deck and it took 45 min to find a parking spot. This is unacceptable. The hotel should people working to assist people looking for a parking spot so that traffic moves faster during such busy times. Once we got back to the hotel the lady at the front desk gave as directions to the packet picket for the Mercedes marathon and because we were running out of time we decided to carry our luggage with us. Well, she gave us the wrong directions and we walked for about 45 min with all our luggage looking for the auditorium (in the cold). On top of this the hotel only has 3 elevators...it takes forever to find an empty elevator to take you to your room and you definitely do not want to climb stairs before a race. The room was nice, clean, and comfortable, but getting from check-in to your room definitely needs to go smoother. With the price paid, at least breakfast should have been included. The marathon dinner was really good, but not worth $18...that is just a rip off. At least the staff was friendly and the bed was very comfortable.
February 18, 2013
Rated 4 out of 5 by Stallion44 The Rooms overlooking the Atrium are the bomb.
I reserved a King Size room; however I was placed in a room with double beds. The toilet was constantly running; therefore I requested to switch rooms. I was placed again in a room with double bed. I once again requested a King. The King was granted and the bed was very comfortable. The room was spacious with a nice view. The downside of my stay was after having my flight delayed for two additional days, I checked out in a rush to fly standby and left my bath robe and two cell phone charges and a Bluetooth charger in the room. The robe was turned in but none of the chargers were turned in. Very disappointing! Please make sure you do not leave any valuables behind!
February 16, 2014
Rated 4 out of 5 by jybsphr03 ALSHRM
I stayed at this property as part of the Alabama SHRM State Conference. This is the second time staying at the property so I was somewhat familiar with the accomodations and amenities.
May 15, 2014
Rated 3 out of 5 by Ange7406 I am glad I only paid $70 for my stay
When I booked the room I did it on the phone and paid for it with a credit card. On my way down to the hotel I called and asked someone in accounting if I would be able to pay for the reservations with cash and the charge be credited back to my card, I was told yes . We arrived at the property, it was appealing . Valet approached us immediately offering their services, we informed them we were leaving immediately after check-in, he informed use that we could do the paperwork now and they would park us when we returned. Check-in was at 3pm we arrived at 3:10pm and was informed that there were no king beds available and I was offered 2 dbl beds. I informed them that I booked a King and that my partner and I could not and would not be sleeping on a double bed. Miraculously they had a king bed. The concierge carried our luggage up and unloaded it. He was great and very helpful. We go back down with the concierge to leave and valet has parked my car. It took over 30 minutes of waiting out in the cold for them to get my car. I cancelled the valet at that point and went back to obtain a $12 parking pass for the parking deck to find out when we are leaving the parking deck to check out that there is only an $8 a day fee if you just park and pay at the parking deck. The $12 is for you to be able to come and go in the parking deck during your stay, but that was not explained to me when they offered they parking pass and neither was the fee. If they would have just asked a few questions they would have known we were only there to stay the night and attend a concert at the BJCC that is attached to the property and we were not going to leave at any time. They were more concerned with making that dollar. We got into our room which was great the bed was comfortable. We attempted to connect to Wi-fi and found another $9.95/day fee. We slept great and it was quiet on our floor. We went down to check out at 9:30am I informed them that I was paying for the stay and all other charges with cash and that they were going to credit my card back, that did not happen, they informed me that my card was already charged. I explained to them that I had spoke to someone prior to my arrival and was told that I could. They did not know how to do that and it was a weekend and there was know one there in accounting. Then there was a $22 valet charge and a $12 parking pass charge, I finally was able to convince them that I cancelled the valet as soon as they lost my car. As much as this facility charges for their accommodations you would think that parking and Wi-Fi would be included without any additional charges. I am glad I only paid $70 for my stay and not the $200 that I had originally booked this the room for.
December 15, 2013
Rated 4 out of 5 by JimD Great hotel, bad weekend
The room was very nice, the food at the bar was excellent, and the staff were very friendly. This stay would have been 5 star if I had stayed on another weekend. There was a football team/fans in the motel and it was noisy. I was awakened at 11:30 with the noise and I lay in bed until 12:30 thinking they would go to bed. After 12:30 I called the front desk, they alerted security, and by 1:30 the noise was gone, except for the banging on my door around 2:15. I got up quickly thinking something was wrong, but no one was there. I was also surprised that they charged for parking. It was $12 per day/unlimited or $8 every time you park.
December 13, 2011
Rated 2 out of 5 by SFreeman785 Repairs needed!!!
While the room was clean and comfortable, there were many items that needed attention. First and foremost was the security latch on the door, which was hanging by a single screw and completely non-functional. The lamp fixture by one bed was so loose that if you tried to turn on the light, the whole fixture rotated to be upside down. The other fixture was loose as well and could only be used with caution. The makeup mirror was about to fall off the wall. Cable reception was shaky. Also, there are NO nice restaurants within walking distance and NO shopping or other attractions besides the art museum within walking distance.
February 10, 2012
Rated 3 out of 5 by Viv28 Hotel Okay for Business
Pretty hotel and nice staff.
May 12, 2014
Rated 5 out of 5 by PlatTraveler Great experience.
Responsive, attentive staff, well maintained property.
May 12, 2014
Rated 2 out of 5 by runner Low Value, Light on Friendliness
The bellman and valet team were great. They were professional AND friendly. All other staff seemed like they were accustomed to not being respected so they were coldly professional. I was there for a marathon and I had a special rate because of the race but the rooms with this rate should have been the ones with the best chance of an early night's sleep. Instead, I could hear the sports bar until they closed at 11:00. The gift shop has silly prices. There is no need to double convenience store prices. It just lets your guests know you will charge whatever you can. I would not choose a Sheraton again based on this stay.
February 22, 2013
Rated 3 out of 5 by CompassBowlVisitor Need updating
Staff was courteous, friendly, and helpful. Sold-out weekend with large crowd and the hotel handled it well. The negatives were: valet parking was full and we had to self-park, internet in rooms only by ethernet, and Fitness Center was in an "isolated location" and my wife and daughters did not feel comfortable using it in the early hours.
Can not recall ever experiencing " valet parking-full" at any hotel. Wifi is now standard and you are more likely to find a hotel without ethernet connection. We all travel with tablets and none of us could connect in the room. In today's time, WE ARE NOT HAPPY WITHOUT THE INTERNET.
January 7, 2013
Rated 2 out of 5 by akeeney84 This hotel did not live up to expectations
The hotel advertised a hot tub. There was no hot tub. The reservation was made under my name, but everything was listed under my mom or my daughter's name, who were both on vacation with me. The bill was in my 8 year old daughter's name. Really? I got a discounted rate for the Talladega race, and I got a horrible room to make up the difference. The bathroom door had to be lifted to open or close it. We came in to a chair with 2 broken legs. My reservation was for 3 nights and we were informed they only had us down for 2 nights, so I didn't get my 2nd voucher for refusing housekeeping services. Our remote for the TV didn't work well. It was incredibly difficult to change the channels. What hotel, especially at those rates, doesn't have a mini-fridge or a microwave? We couldn't save any of our leftovers. Wasted money! The "heated" pool was FREEZING! I would have liked at least juice and donuts, a continental breakfast, for the money I spent. Smaller, less fancy hotels and motels have complimentary breakfast and any ammenities they advertise for. I will be spending my money with them on my next vacation.
May 8, 2014
Rated 3 out of 5 by KateG Needs some work but people are good.
This hotel could use some TLC; it's probably already on the Sheraton rehab schedule. Looks a little shabby and dated. But the staff was unfailingly helpful and friendly. Cafe food was expensive but you are pretty much captive in the hotel so that explains the pricing. Subway to the right of front door was a good lunch option.
May 3, 2014
Rated 4 out of 5 by CH99 Location is best perk
Hotel staff was friendly and helpful upon arrival, even though they had to fix problems encountered by pre-registration staff doubling up a few reservations in our room block. Rooms were clean and nicely appointed; however, there were unfortunately no refrigerators in the rooms. Location of hotel is best perk, right next to conference center and close to downtown events. Limited restaurant choices on-site or close by were also disappointing for those traveling on per diem rates and adhering to a conference lunchtime schedule. While not an overall 5-star experience, it did adequately meet my business travel needs.
November 22, 2013
Rated 2 out of 5 by bwatl Don't leave a message
No callback for three weeks after leaving a message about a billing discrepancy. When it came time to do expenses I called again and reached someone but they could not address my concern.
May 7, 2014
Rated 4 out of 5 by PCB1 Excellent Customer Service
From the second we drove up to the Sheraton to the second we left, the staff was courteous, helpful and always pleasant,. They never forgot our names even.
May 7, 2014
Rated 1 out of 5 by Aliprop Horrible Stay
I stayed at your hotel on 1/28 for one night. We arrived at about 8 PM to check in. There was one person at the hotel checkin station. The wait for me to check in was over 10 minutes. There became a line of 3 more people checking in and the employee showed no sense of urgency or empathy that this process was taking longer than necessary. I was put in room 830, but my key would not work. Walked back down and spent another 5-7 minutes to get another key. When I did get in all the lamps and tv were all unplugged like this room wasn't in use. So it took time for me to plug lights and tv in for use. I will not recommend this hotel and will urge my company to use another hotel.
January 30, 2013
Rated 4 out of 5 by kgrosel In town for Conference
The hotel staff was very nice and responsive. The room could use some additional sound proofing and was a little warm, but was clean and well maintained.
May 5, 2014
Rated 1 out of 5 by shanegsu can not handle the traffic
As a SPG member I expected better service and concern. When we arrived, all valet parking was full. I was informed I had to self park which is ok. I was not told I would have to park in a pay by the hour parking deck or that I could purchase a parking pass from the hotel. I fould this out when leaving the parking deck. Then after running a race in 27 degree weather, I had to run water for 30 minutes to have a luke warm shower, beacause i was on floor 15. All the lower floors had no problem. Not one time did anybody suggest a solution or offer anything for our trouble. So what is so special about being a SPG?
February 18, 2013
Rated 4 out of 5 by Traveler718 Comforts of home but...
I greatly enjoyed my stay as the room met all my personal needs and desires with a fluffy comforter, lots of pillows, work area, nice bathroom, etc. However I had an unexpected issue to arise in the battery went out on my room lock. The employee at the front desk was not able to give me a time frame as to when security would have it fixed. I was locked out of my room for a time and had to wait. I realize this doesn't happen often but it did cast a negative view. The valet took too long to bring around our car. We were attending with a large conference but we noticed others being served "out of order." It's tough to get "everything" right but overall I would rate my stay as a 7 or 8.
July 13, 2013
Rated 5 out of 5 by sandy52 Great hotel
Was really sooooooo disappointed about the Elton John Concert being canceled. But the hotel was great about trying to make everybody that were suppose to go to the concert feel a little better. They played Elton John Music over the intercom, had a DJ set up at Casey's Bar & Grill playing Elton John & other music, by the way the food there is great. Also Set up a LARGE motion picture screen and ran a pre-recorded Elton John Concert. Not as good as the real thing but better than nothing. In my opinion the hotel went out of its way to ease the pain. Also the employees were fantastic; friendly and helpful.
March 18, 2013
Rated 5 out of 5 by Speegle26 Wonderful and Clean
This was a beautiful hotel and my family found it very convenient to all the Birmingham sites and locations of interest. While it is an older hotel, it has updated rooms that are nice and clean. The staff was/is wonderful. Never having been to Birmingham, they directed us to several points of interest and helped us navigaite the transit (DART). The one and only complaint that I have is that the rooms offered a king or two double beds. We traveled with our daughter and chose two doubles. I not having slept in a double bed obviously in years, did not realize how small they are. We were very comfortable for one person but not two! Needless to say we were happy to be home in our larger bed.
November 15, 2012
Rated 5 out of 5 by RevRJ Reverend
Sheraton did what it promised: to meet and exceed expectations! Excellent service and care with plenty of warmth.
March 8, 2014
Rated 5 out of 5 by bdt569 Great place
We went so our daughter could go to the Kami-con next door at the convention center. Very accessable place to a lot of down town. Parking available. Lots to do in Birmingham, even if cold. Room was marvelous. Loved all the sky walks to keep dry and warm when moving about. Our only concern is that while there is an indoor pool (a big plus), it was not heated. Could not enjoy it for how cold it was. The staff and management were great, very homey and attentive. Very pleasant and responsive. Staff seems to get along well with each other. The food in the Club was very good.
February 17, 2014
Rated 2 out of 5 by Bobbie123 Self
The young man that checked me in was very nice! I think he was new, but aimed to please. I had a difficult reservation to handle.
*First night, no hot running water.
*Second night, called Guest Services for wake-up call since I had an early meeting and no call was received. I overslept and missed part of the conference.
*The cleaning person that cleaned the two rooms pretty much threw the covers on the bed and failed to emtpy 1 trash bin.
*Running water was murkey as if old pipes. Left a ring in the sink as well as the bath tub.
*Pool closed throughout entire stay. Very much of a inconvenience!
February 26, 2013
Rated 4 out of 5 by Raynewriter Great staff!
The staff gets an A+! Parking is convenient as there's a parking garage connected to hotel. The hotel's interior could use some upgrades...new carpet, updated bathrooms, decorating etc. There are currently some renovations underway, but I'm not sure what exactly they are. With that said, this would be a very nice place to have a reunion, pageant, reception, etc.
We were served a buffet-style breakfast, and although it was okay, it did not measure up to some of the other hotels in which we've stayed. Breakfast is a must for sports teams. Overal, the hotel was nice and I would stay there again.
April 26, 2012
Rated 4 out of 5 by Eliza Easy access to BJCC and Theater
Be advised that the ground floor civic center side entrance is locked at dark. So you can only reenter through the front lobby after a late performance. A security guard posted at the entrance to allow only registered guests to reenter after dark would have been greatly appreciated. Or even a room key "swipe reader" would work. We had 2 elderly family members that we had to escort in the cold rain and wind around the side of the building in the dark to reach the front entrance.
There was no refrigerater in our room, either, which is something with which I've become accustom at other hotels.
February 14, 2013
Rated 5 out of 5 by Rig2 Great Stay
This attractive facility has one of the best team of staff I have ever encountered anywhere in the world. From my room being available when I arrived ahead of check in time, to providing a complementary shuttle for me and seven friends to go to a restruant several miles awaywhen I asked for two cabs, to the parking attendant who went to my car to retrive my glasses, everyone was completely foccussed on the guest experience. I did find the charges for parking, internet service, and food prices on the high side but the staff made up for this one issue. Room was large, clean, and comfortable.
January 28, 2013
Rated 2 out of 5 by Erin1340 Room temperature not well controlled
When we arrived the attendant at the front desk looked down and walked away. No smile, no greeting, she did not want to be bothered. A short time later another greeted and told us to move away from the SPG Guest Check-in desk to another desk. She never said hello and never recognized us as Gold SPG Members.
Once in our room the air had been turned completely off, the room was hot and very humid. We sweated profusely all night long even after we cranked down the thermostat. There were people yelling and running up and down the hallways most of the night..we did not get a good night's rest.
January 17, 2012
Rated 3 out of 5 by TC71 Hotel noise
Overall it was good experience because I had a sound machine. I found that the walls are extremely thin because I could hear clearly the conversations, alarm clocks, etc... from the rooms next door. I was surprised to hear the alarm clock go off next door at 5:30am one morning and it sounded like it was in my room. Then another night there was a couple of gentlemen next door that really liked to talk and it also sounded like they were in my room. Then I could hear the elevators going up and down all night long. I am thankful that I had a sound machine on my phone that I could turn on to drown out the noise. Needless to say I didn't have restful nights while I stayed. Everything else was really nice.
February 13, 2012