Rated 5 out of 5 by Loveasia1 Convenient location of this hotel
Great service from staff. In particular,Judy, at the front desk is great.
November 1, 2012
Rated 5 out of 5 by Thania Family Friendly
This Hotel is very family friendly. Will definately recomd !!!!
April 4, 2013
Rated 5 out of 5 by telepro21 Attentive staff
Staff was attentive and responsive to my needs. Had a great stay.
November 12, 2012
Rated 5 out of 5 by Tommy69 Excellent Place to Stay!
Location, Cleanliness, Staff, and Comfort were all great!
August 10, 2012
Rated 3 out of 5 by Dave24 Excellent Customer Service
Hotel: Overall the hotel was nice. The lobby and pool area were very nice and met my expectation. However, I was caught off guard when I realized 2 of the 4 buildings have motel style room entrances. Upon arrival both my rooms were already upgraded to mini suites with pool views. While the rooms were nice they defiantly look better in the online pictures.
Service: The staff truly were friendly, professional and went above and beyond to take care of us.
Front desk- Received a very warm welcome upon arrival after a very bad flight. (United could learn a thing or two from your staff!)
Pool staff- Both the pool bar and cabana staff were friendly and took care of our every need. I highly recommend renting a pool side cabana!
There is one special mention I want to give to Derci assistant front desk manager and Tommy valet manager. During my stay I had a little situation that arose with the valet team. I brought it to the attention of both Derci and Tommy who went ABOVE AND BEYOND to make things right. I have to say I was even more impressed with Tommy when he followed up with me weeks later. Sometimes it's not what goes wrong that matters, it's how it is handled when they do.Tommy truly deserves an A+ for great customer serivce.
September 13, 2012
Rated 2 out of 5 by DH2013 Location good, but that's about all
When we checked in the reservation I made on 10/25/12 was not in their system! Finally worked it out and went to our room on the 3rd floor on the end by the maids/service elevator. Spent two days wondering what the loud mechanical noise was. Figured out that it was the elevator. Ask to move and they accomodated us by moving us up two floors and put us in the middle. We ended up directly over the outside bar/food area and the two gates below us would slam shut everytime someone went in or out. We hate to complain, but it was just constant. The one day we actually went to the pool we ended up in the hot tub. On the ground inches from going into the tub was two baskets of kinda uneaten chicken and a iced drink. No one there so we asked one of the attendants to please pick it up so that no kid would knock it into the hot tub. I can't emagine eating that close to the tub and putting greasy fingers into the tub!
Sat on our deck one early evening and watched a boy with a ball from the pool literally run around the two pools for one hour and twenty minutes. This was while his parents were there watching and talking to other people around the firepit. Someone from the resort should have stopped him since his parents didn't. This was very unsafe. Ended up checking out a day early...
March 13, 2013
Rated 5 out of 5 by Sharon66 Best Vacation
This was the first time at your hotel, but it probably will not be the last. We were staying during the Christmas holidays. The staff was friendly and helpful. We were going out for Christmas Dinner and the toe of my shoe was coming apart. Called to ask about glue and Nick came to the rescue and glued my shoe. What service. I also had my first spa treatment at the Top of the Palms Spa on Christmas morning. Kristie the spa supervisor was so friendly and helpful to explain things and Tracy who performed my spa treatment that was awesome, was the best. We also had fun playing the games out by the pool. This will be a Christmas that I will not forget.
December 29, 2012
Rated 4 out of 5 by dmh32678 Very Pleased
I was very pleased with my stay at this Sheraton. I arrived late at night and the front desk was able to get me checked into my room in less than five minutes.
I was thrilled that SPG platinum members did not have to pay the resort fee or daily parking, When I made this reservation I did not see that anywhere and it was definitely a pleasant surprise.
The staff in the restaurant were always welcoming and very attentive.
The hotel did a good job on the renovation. The rooms designs are of course still from a long time ago, but they did a good job making it look newer. I did not have an opportunity to use the pool, but it looked like a great area.
May 6, 2013
Rated 4 out of 5 by rob13 dirty room
The top bunk bed was filled with some type of crumbs when the covers were pulled down. It was like the maid did not check it because it looked like it was not slept in. Also they need to vacuum more behind the nooks and crannies of the bunk beds and behind tables and chairs
December 30, 2013
Rated 1 out of 5 by CAFJ21 This hotel was far below expectations
The hotel/resort descriptions on-line were nothing like reality. I arrived at 1:30AM with flight delays.. I reserved a king suite only to find it an old building, disconnected from the hotel with outside entrances, noisy airconditioners/heaters in wall, dirty exterior walkways and dated furniture. The bathroom was extremely small with a low ceiling. I refused to stay in this room due to the outside entrance ( this is low end motel standard, certainly not a 4 star rated property). I traded for a standrad room and finally got in for the night, unpacked at 3am (and i was charged for the full day prior). At 7:45 i was awakened by hotel staff asking to clean the room. The shower would not get hot so luke warm was the standard. Breakfast food quality was extremely poor again for a 4 star rated hotel/resort. I attended a meeting and my travel companion went to the spa then returned for a shower and rest before dinner, she fell asleep after the shower unclothed in the bed and was abruptly awakened by the same hotel staff employee (now in the room, bed side telling her she needed to turn over the room. This was extremely unprofessional..... The next day we both atteneded the spa for a massage only to find the experince less then staisfying and the following day as a bonus I experienced skin breakouts everywhere the masseuse dumped oil and rubbed into my skin. The final day we awoke to find no hot water at all due to a boiler issue so this time our morining showers were completly cold. There was an enormous line at check out on Sunday with one lone attendant processing bills for the unhappy. I was told sorry about the lack of hot water and nothing else was offered to remedy the many issues I experienced. I will never stay at this hotel again.
September 19, 2012
Rated 4 out of 5 by JCLee Nice surprise.
For the price I did not expect the hotel to be this nice, especially for the Disney area. Apparently it was recently renovated. The beds were very comfortable, and the breakfast buffet was another very nice surprise. It was very good. The staff was very accommodating also. I would stay there again, and would highly recommend it to my friends.
December 26, 2013
Rated 5 out of 5 by CDNFamily Excellent experience
We stayed for three nights during the first week of Feb. 2013. Super clean rooms, nice balcony overlooking the lovely pool area, very comfortable beds, quick check-in and check-out, wonderful staff. My 21 year old daughter especially enjoyed the pool(s). Internet a bit slower than we are used to at home, and elevators a bit slow as well in the main building. Overall though, a truly excellent experience and would definitely stay again. Close to many dining options and shopping opportunities. Great location for Disney but also for Sea World and Universal (with easy access using Palm Parkway and Turkey Lake Road if you don't like traveling the interstate).
February 11, 2013
Rated 4 out of 5 by dizzyjiggy Overall good, staff not so good
This review is particularly about the front desk service. While the hotel facilities met my expectation, the front desk supervisor, Dercy could use some constructive criticism. A manager should be able to handle situations and respond accordingly to make the customer happy especially for platinum ambassador status. My issue was resolved by Kelly, another front desk associate. Dercy is not a manager quality.
Additionally, the cleaning service could use some improvement. You start to question how clean these hotel rooms are when you see someone else's hair folded in between towels - were they used towels from
previous guests? Eeew
July 15, 2013
Rated 3 out of 5 by steve27 vacation visit
We stayed at this hotel for one night upon arrival in Orlando for a week's vacation. We needed one night to stay over before checking into our resort. The hotel was very clean and the rooms were top notch. The fitness center was very clean and the equipment was in very good condition. The cleaning staff does a great job at this location. The staff in the lobby were not what I would expect from Sheraton. We were charged $20.00 to park our 2 vehicles after we already paid $20.00 for a "resort useage fee" as an SPG member. I asked why I was being charged $20 for parking after I already paid $20 for "resort useage fees", and they said, "That $20 gets you internet, a bottle of water and getting to use the fitness center." I then asked for a late checkout as an SPG member since we could not check into the resort until late afternoon. The lady at the counter told us she would allow us to stay until 2pm instead of the 3pm that I requested and said, "I am sure they will have a room available for you by then." I explained to her that the resort check-in was not until 4pm, and she said that 2pm was all she would do. They then de-activated our room keys at 12:00 noon. The hotel staff here seems to not want any business from SPG members the way we were treated. The hotel as a whole is very nice and a wonderful location, but if you are an SPG member, do not expect to receive a very warm welcome or any accomidation from this hotel. I was very disappointed and do not plan to return to this hotel because of it. This is the first Sheraton hotel that I have stayed at in 10 years that I was treated so unwelcomed by the staff and therefore by the company. I truely hope that this is not the "new" Sheraton experience since this hotel has just been upgraded and remodeled. I hope it is an exception to the norm in the future because we love Sheraton and use it often. If you are looking for a nice hotel and want to spend money on resort fees, parking, and renting pool chairs, this is the place to go. If you are looking for a hotel and trying to use SPG benefits, it is the wrong place to go. I really hope this hotel becomes more SPG friendly because based on our stay this week, it is not.
April 25, 2012
Rated 4 out of 5 by LAYLAY Enjoyable
I really enjoyed my stay at this hotel. The staff was very friendly and helpful. I had a lot of bags plus my 6 year old who was very hyper, so I was so relieved when the valet brought my bags upstairs while I parked the car. The only issue was the construction going on in the parking garage. It made the walk to my room very long and I could hear workers outside my room so the stay wasn't too peaceful. But I did get a good night sleep after they left. I loved the pool side restaurant. My daughter and I ate there after our long swim and the food was delicious. The pool was fun and the room was very clean. I enjoyed my stay overall.
August 30, 2012
Rated 5 out of 5 by Washington27 Walk-In
Due to the weather up north, I flew in to Orlando a day early for my next day meeting in Gainesville. I had checked several Starwood hotels that morning and had selected three to see about a room when I arrived. This Sheraton was first on my list and I was very pleased with its location, amenities and decor. I immediately decided to stay there. Michelle at the front desk was very very courteous. Upon seeing my SPG status she booked me into an upgraded room and provided me with an amenity package as well as explaining the hotel layout. The room was very nice with a great view of the pool area. I would definitely stay here again.
November 12, 2012
Rated 4 out of 5 by Daytonawayne clean and close to everything
I was not expecting the quality of room that I received. The bed was very comfortable and the room was very clean. Frankly, my family stayed at Gaylords Resort and my room was better than all of theirs, I was very pleased. Plus, my location was superior. I used the gym and it was well equipped with no time restrictions.
December 23, 2013
Rated 3 out of 5 by SPGfansince2000 Ths hotel is OK but resort fees and parking make it not a good value
Have spend over 600 nights in Starwood Hotels over the last 10 years. While this hotel is recently remodeled an rooms are clean and comfortable- and service was solid describing this as a resort is hardly accurate. The pool bar was never open as far as we could tell the entire 5 days we stayed. The parking was hardly secure or scare and worthy of a $10/day charge. Basically a standard on the street lot with toll gates put up to extract a fee. Resort fee included internet.. free internet pretty much standard fare at all major hotels. So all in all passable hotel but certainly no resort and not worthy $20/day in amenity charges.
November 6, 2012
Rated 1 out of 5 by Fzabin Bad experience
I have stayed in many SPG hotels but never had a bad experience except the Sheraton Lake Buena Vista in Orlando. There were bugs "Spiders" in the room and after calling and reporting this to front desk and asked themt o spray the room we still saw the spider in the room. Finally the hotel manager offered to comp the $10 parking fee for 3 nights however, I was still billed for $30.81 on my bill and I spoke to 3 different people at the front desk who asked me to speak to accounting and left messages for Brian in accounting and still have not heard back. This is just not the service I expected from SPG. I need someone to call me back ASAP and resolve the issue.
September 25, 2012
Rated 5 out of 5 by Romayer Great location, courteous staff
We spent the week including the 4th of July at this hotel. The big pluses include: location, nice pool area with organized activities (although this was a Disney trip, so we did note take full advantage), nice little touches (i.e. complimentary bottles of water each day), very courteous staff (biggest plus, kudos to Lisa, Katie and Kelley). The small negatives were: confusing system of making green choices (i.e. turning down housekeeping and be rewarded), a spa charge that was erroneously put on our bill (but was promptly switched to the correct room, upon my request). Overall, a very good stay and good value for the money.
July 7, 2013
Rated 5 out of 5 by VictorySky Excellent In All Aspects.
Recently visited Orlando with couple of friends.stayed at the Sheraton and Wow! Such a great place and great location. Liz at the Front Desk was very helpful, and provided a truly welcoming experience. The pool is clean and nice size, plus the outside bar is nicely stocked and you are able to charge drinks to your room account. The hotel also has shuttles that provide transportation free of charge to and from the Disney Parks. This hotel is nicely located within walking distance of a variety of restaurants and stores. As an avid traveler, the Sheraton was a pleasant experience and a great choice for Families, couples, and groups of friends. Its Clean, Comforting, and Cool! :)
October 5, 2013
Rated 1 out of 5 by starwoodlover this hotel needs improvements
We found left over food, dirty napkins and hair under the bunk beds, and we found out the door lock didn't work. It opened without the key, we didn't realize this till the last day. Good thing nothing was stolen out of the room. On the last day, we discovered fecal matter smeared on the bottom bed sheet of the second queen size bed we didn't use in the previous 4 days. It was very disgusting.
The pool, lobby and fitness center was nice but the overall experience was not up the standard I'm used to with the Starwood brand hotels.
December 27, 2012
Rated 2 out of 5 by Chemal76 Needs improvement
It was our first time staying at the Sheraton at lake Buena Vista, expectations were not high to begin with. They had key card issues the whole weekend, I had my room key changed 3 times; but even that I could live with.
But what was out of character was waking up the first morning my family and i ordered a great breakfast from the menu at 9/9:30 and it never came. I called back at 11 am to find out what happened and they told me they had the wrong room #. They have my name when I ring for service but they couldn't figure out what room we were in. So we left the property to have brunch at the bahama breeze that was awesome.
December 27, 2012
Rated 4 out of 5 by Zenboat The staff is the very best
I travel all over the country and the world, and while I have stayed in many hotels that are nicer than this one (it's perfectly fine, perfectly nice, clean -- just not the MOST luxurious) I have NEVER had the service I had here. At midnight Rodney the night auditor went to the store and got me contact lens solution and a case. All I did was ask if they had any, he offered, he went -- didn't even charge me for it (they must have a fund for such things?) and wouldn't take a tip! They were all really great.....go there for the service.
November 30, 2013
Rated 4 out of 5 by ColbyC very good hotel...good location
The hotel was as expected for a Sheraton, but the hotel staff was very friendly and helpful..right from the moment you drive up to the front door and greeted by the valets, to front desk staff, to the pool attendents, to the housekeeping staff. The location was within walking distance to lots of restaurants ...from inexpensive burger joints, breakfast places, chain restaurants to some pretty good steak house, italian, mexican and chinese places next door or across the street. The hotel restaurant was pretty good too...though we only had one meal (lunch) there. ! The facilities, such as the pool , gym, and spa were very inviting. Overall, a very good experience !
November 4, 2012
Rated 3 out of 5 by Mark111 This hotel is convenient to Disney.
I have used this hotel a number of times for its convenience to Disney. I did have issues checking out this time. Check-out is at Noon. We were late getting in the night before (Magic Kingdom was open until 1 AM). Went to get breakfast before they closed at 11 AM expecting to leave before Noon. When we got back to our room, cleaning had came in and actually put some of our things away in drawers. My son got concern about his iPad and my wife missed getting her flat iron. We think it must have been put in a drawer. Then, they try charging us another day because the cleaning people reported that we were still in the room. Remember, this all happen before the Noon check-out. I tried to checkout online thru the TV but couldn't so we just left since the front desk was so far away.
December 4, 2013
Rated 2 out of 5 by Goasyouare Completely unhappy.
I was very unsatisfied with the way this hotel handled the billing. First of all the way they charge your card is confusing and makes no sense. When I asked the front desk they could not explain it in a matter that was understandable. Second, when I got my Bill I was charged TWICE, one for a movie I didn't watch and one for another movie that was supposed to be free, as when I booked the room I was given TWO free movies. When I tried to call the hotel accounting center four separate times all times I was sent to an answering machine. Unreal. After this is settled it's safe to say I will not deal with this hotel again.
May 28, 2013
Rated 4 out of 5 by PeterVIP Perfect Family experience
Totally 5 star experience in a four star hotel. Sheraton Lake Buena Vista isn't five star like the famous ones, but the experience is 5 star.
Bianca worked with us for weeks before arrival, and made sure we were treated like VIP's. The family suites were perfect for families, the breakfasts were great, the pools and hot tubs were excellent,, but the staff steals the show here. ALL outstanding. Beyond 5 star. ALL of them.
Get family suites if you have kids. Sixteen of us had a wonderful famly vacation. You will too.
November 30, 2013
Rated 4 out of 5 by JMT14 Nice Hotel in a good location
This hotel was in a very good location. The amenities were nice - spa, pool, fitness center. It was nice that I was recognized a Starwood Preferred member upon checking in. Our room was in a great location that faced the pool area. However, during my stay I did notice a few things that I didn't like concerning the hotel. The store that had bagels, pastries and other breakfast foods was limited on the selection at 9:00 am. I don't like the resort fee that is automatically attached to the cost of the room, and the internet service in the rooms was very sporadic and spotty at times. Otherwise, the stay was good.
July 22, 2013
Rated 4 out of 5 by GatorGirl Dog friendly
I was very happy that we could bring our dog with us. The room was conveniently located near a dog walk.
December 22, 2013