Rated 5 out of 5 by NMulcahy Amazing Honeymoon
My wife and I were here for 10 days for our Honeymoon. Lisa, Elizabeth, and the team at the front desk treated us like gold. Our room and our bed was clean and comfortable. The pool was amazing and the bar was too. The team that took care of us while we enjoyed food and drinks by the pool was EXCELLENT!! Jason, Enrique, Ivanna, Mariana, and Samuel were all willing to go above and beyond every time they helped us. We made it a point to enjoy the pool before and after we went to Disney each day. Breakfast each day was fantastic. We were lucky to enjoy that each morning. Saving the BEST for last, My wife and I had the sincere PLEASURE of having BRENDA take care of us every morning at breakfast. She is a true example of what customer care is all about. She became a friend by the end of our stay and we truly look forward to seeing her again on our next visit. We have stayed many times in the Disney Hotels on their property. Their service and facilities paled in comparison to what we experienced during our 10 Days at the Sheraton Buena Vista. We visit Disney once or twice a year and will stay here from now on. We HIGHLY recommend this property and the team that keeps it as spectacular as it was for us.
October 31, 2012
Rated 3 out of 5 by Lisam68 In need of a little attention
Overall, the hotel is nice, but the rooms need some attention. The carpet had a large stain and a small piece missing out of it. The blow dryer was old and dirty, the sink held water and drained slowly. The water pressure of the shower was awful. At first glance everything seemed ok, till a closer look. When I told the front desk, they just said.....oh, I'll let someone know. I have heard that the hotel has had some renovations, so perhaps this room wasn't done yet. I checked that I would recommend it because their wasn't an I'm not sure, maybe button. Would have to see if they have really done any renovations.
June 16, 2014
Rated 5 out of 5 by Vchi Over my expectation
Hotel staffs are very willing to help our needed. It was a good place to stay
November 12, 2013
Rated 5 out of 5 by Scootter A good overall stay
They have diffenently put money into the place. The pool area is very nice.
August 10, 2012
Rated 5 out of 5 by Loveasia1 Convenient location of this hotel
Great service from staff. In particular,Judy, at the front desk is great.
November 1, 2012
Rated 5 out of 5 by Frank871 Nice stay
This hotel is very comfortable. The courtyard is very nice and relaxing.
April 3, 2013
Rated 5 out of 5 by telepro21 Attentive staff
Staff was attentive and responsive to my needs. Had a great stay.
November 12, 2012
Rated 5 out of 5 by Thania Family Friendly
This Hotel is very family friendly. Will definately recomd !!!!
April 4, 2013
Rated 5 out of 5 by Tommy69 Excellent Place to Stay!
Location, Cleanliness, Staff, and Comfort were all great!
August 10, 2012
Rated 3 out of 5 by Dave24 Excellent Customer Service
Hotel: Overall the hotel was nice. The lobby and pool area were very nice and met my expectation. However, I was caught off guard when I realized 2 of the 4 buildings have motel style room entrances. Upon arrival both my rooms were already upgraded to mini suites with pool views. While the rooms were nice they defiantly look better in the online pictures.
Service: The staff truly were friendly, professional and went above and beyond to take care of us.
Front desk- Received a very warm welcome upon arrival after a very bad flight. (United could learn a thing or two from your staff!)
Pool staff- Both the pool bar and cabana staff were friendly and took care of our every need. I highly recommend renting a pool side cabana!
There is one special mention I want to give to Derci assistant front desk manager and Tommy valet manager. During my stay I had a little situation that arose with the valet team. I brought it to the attention of both Derci and Tommy who went ABOVE AND BEYOND to make things right. I have to say I was even more impressed with Tommy when he followed up with me weeks later. Sometimes it's not what goes wrong that matters, it's how it is handled when they do.Tommy truly deserves an A+ for great customer serivce.
September 13, 2012
Rated 2 out of 5 by DH2013 Location good, but that's about all
When we checked in the reservation I made on 10/25/12 was not in their system! Finally worked it out and went to our room on the 3rd floor on the end by the maids/service elevator. Spent two days wondering what the loud mechanical noise was. Figured out that it was the elevator. Ask to move and they accomodated us by moving us up two floors and put us in the middle. We ended up directly over the outside bar/food area and the two gates below us would slam shut everytime someone went in or out. We hate to complain, but it was just constant. The one day we actually went to the pool we ended up in the hot tub. On the ground inches from going into the tub was two baskets of kinda uneaten chicken and a iced drink. No one there so we asked one of the attendants to please pick it up so that no kid would knock it into the hot tub. I can't emagine eating that close to the tub and putting greasy fingers into the tub!
Sat on our deck one early evening and watched a boy with a ball from the pool literally run around the two pools for one hour and twenty minutes. This was while his parents were there watching and talking to other people around the firepit. Someone from the resort should have stopped him since his parents didn't. This was very unsafe. Ended up checking out a day early...
March 13, 2013
Rated 5 out of 5 by Julie70 great value
My family and I always enjoy our stay. The pool area, bar and food are excellent.
August 12, 2014
Rated 2 out of 5 by WeddingBlues2014 Business People
I was here for a wedding. I did not realize they charge $20 a day for parking and internet service. My husband needed to conduct business and was unable to because the internet was shut down for 2 days. Needless to say, he was not happy. In addition, parking is terrible. Anytime we used the car, we had to drive around for about 10 minutes to find a space. It was like being in a jungle and hunting for food. Also, there was only one elevator working and it took forever to get a ride.
July 28, 2014
Rated 5 out of 5 by Sharon66 Best Vacation
This was the first time at your hotel, but it probably will not be the last. We were staying during the Christmas holidays. The staff was friendly and helpful. We were going out for Christmas Dinner and the toe of my shoe was coming apart. Called to ask about glue and Nick came to the rescue and glued my shoe. What service. I also had my first spa treatment at the Top of the Palms Spa on Christmas morning. Kristie the spa supervisor was so friendly and helpful to explain things and Tracy who performed my spa treatment that was awesome, was the best. We also had fun playing the games out by the pool. This will be a Christmas that I will not forget.
December 29, 2012
Rated 5 out of 5 by Coco100 Beautiful hotel and friendly staff
Tropical pool landscaping
Pool fun and activities for all ages
Nice rooms with comfortable beds
Balcony rooms overlooking pools
Friendly and helpful staff
August 10, 2014
Rated 4 out of 5 by dmh32678 Very Pleased
I was very pleased with my stay at this Sheraton. I arrived late at night and the front desk was able to get me checked into my room in less than five minutes.
I was thrilled that SPG platinum members did not have to pay the resort fee or daily parking, When I made this reservation I did not see that anywhere and it was definitely a pleasant surprise.
The staff in the restaurant were always welcoming and very attentive.
The hotel did a good job on the renovation. The rooms designs are of course still from a long time ago, but they did a good job making it look newer. I did not have an opportunity to use the pool, but it looked like a great area.
May 6, 2013
Rated 3 out of 5 by Paras Great Pool...but I've feedback about Theme park Transportation
I liked my stay at Sheration! Everything was great but the only thing that I've feedback about is the Transportation option to Disney parks...since there's a resort fee that includes transportation option to disney parks, I had assumed that there might be transportation every hour or so but that was not the case. We had to take taxi since the bus times were very inconvenient.
August 4, 2014
Rated 5 out of 5 by Barbara0849 Very clean
This hotel was clean and the staff was very pleasant and professional.
August 11, 2014
Rated 5 out of 5 by Irishmom2 Fabulous Hotel Stay
My husband and I thoroughly enjoyed our stay. While it was part business/part leisure, we had a wonderful time. The staff was wonderful. We had reserved a room with a king size bed, but when we checked in, there wasn't a room available with a king size bed but we were offered a room with 2 queen beds. It worked out fine for us and Jonathan checked us in and offered us 2 free cocktails because we were a "bit inconvenienced". Overall we had a wonderful stay - good food, good service and lovely hotel!! Our room had a poolside view and it was beautiful.
July 14, 2014
Rated 1 out of 5 by familytrip323232 will NOT re visit this location
staff was very rude and confrontational with my family and i, this was a scary not friendly stay.
July 24, 2014
Rated 5 out of 5 by bmatos121 Great Stay at Sheraton Lake Buena Vista
Great stay!! Rooms were clean service was great. Thank you to several employees including Brandy for the upgrade and treats, Jonathan at the front desk for the great checkin and Aniba for his promptness in taking care of my TV issue.
August 7, 2014
Rated 1 out of 5 by CAFJ21 This hotel was far below expectations
The hotel/resort descriptions on-line were nothing like reality. I arrived at 1:30AM with flight delays.. I reserved a king suite only to find it an old building, disconnected from the hotel with outside entrances, noisy airconditioners/heaters in wall, dirty exterior walkways and dated furniture. The bathroom was extremely small with a low ceiling. I refused to stay in this room due to the outside entrance ( this is low end motel standard, certainly not a 4 star rated property). I traded for a standrad room and finally got in for the night, unpacked at 3am (and i was charged for the full day prior). At 7:45 i was awakened by hotel staff asking to clean the room. The shower would not get hot so luke warm was the standard. Breakfast food quality was extremely poor again for a 4 star rated hotel/resort. I attended a meeting and my travel companion went to the spa then returned for a shower and rest before dinner, she fell asleep after the shower unclothed in the bed and was abruptly awakened by the same hotel staff employee (now in the room, bed side telling her she needed to turn over the room. This was extremely unprofessional..... The next day we both atteneded the spa for a massage only to find the experince less then staisfying and the following day as a bonus I experienced skin breakouts everywhere the masseuse dumped oil and rubbed into my skin. The final day we awoke to find no hot water at all due to a boiler issue so this time our morining showers were completly cold. There was an enormous line at check out on Sunday with one lone attendant processing bills for the unhappy. I was told sorry about the lack of hot water and nothing else was offered to remedy the many issues I experienced. I will never stay at this hotel again.
September 19, 2012
Rated 2 out of 5 by lkolbz Outdoor movie kept me from sleeping
I was in a room facing the pool and every night they played an outdoor movie that went until at least 11 pm. I was unable to get to sleep until very late and once I did fall asleep, the guests who were on vacation came in at 1:00 am and were extremely loud. I was there for work and was very frustrated about my inability to sleep well. Upon check in they told me that I could earn an additional 500 SPG points if I didn't have my room cleaned and told me that I should dial zero if I wanted my water and coffee replenished. I signed up for those extra points and called to request more coffee and water but they cleaned my room and I didn't get my 500 points.
October 30, 2013
Rated 2 out of 5 by DionneD Not the hotel's best moment
My family and I, (two adults & two teenage children) were in a Jr. Suite- Room 4114 to be exact.
One would think the room would be clean from the start. However, the room was dirty; the beds appeared as if someone had been sleeping on top of them. The sheets were stained. The floors were dirty, and required a sweeping and mopping. The room didn’t have any of the amenities: cups, soap, and toilet paper. It was a disaster. The front desk was contacted on our arrival to send new sheets, towels and soaps. We waited for about two hours and not one individual showed.
I went to the front desk still nothing. My family and I were too exhausted to continue to wait; we fell asleep. Early the next morning, I returned to the front desk asking for toilet paper, soap and cups drink out of. I explained to the staff at the front desk I would like for the room to be thoroughly cleaned. We would be departing for Disney and would like to return to a clean room. After about 30 minutes a person arrived with cups, and a roll of toilet paper. We soon left for Disney after this delivery.
Upon our return at 11:00 pm that night, the beds were made but the floors were still disgusting. The floors had not been swept or mopped as requested. My family and I walked throughout the room with shoes on.
The previous time we stayed at this hotel, the water was off. We were not made aware until after we checked in and were in our rooms trying to use the bathroom. One would think the hotel staff would try to offer something for this bad experience, nothing. The staff is more nonchalant than anything else.
After this last experience, I will not be returning to this hotel EVER!!!! I will not recommend this hotel to anyone I know. Each time I have stayed at your hotel each was bad experience only getting worse with each stay. From now on we will make reservations at another SPG hotel.
January 7, 2014
Rated 5 out of 5 by Lozza28 Very nice hotel
Lovely place to stay and welcoming staff. Very helpful and amazing service to get me a room when I had an early check in. Room service was prompt and delicious. Only problem was a very loud aircon did not help me sleep.
August 6, 2014
Rated 5 out of 5 by CDNFamily Excellent experience
We stayed for three nights during the first week of Feb. 2013. Super clean rooms, nice balcony overlooking the lovely pool area, very comfortable beds, quick check-in and check-out, wonderful staff. My 21 year old daughter especially enjoyed the pool(s). Internet a bit slower than we are used to at home, and elevators a bit slow as well in the main building. Overall though, a truly excellent experience and would definitely stay again. Close to many dining options and shopping opportunities. Great location for Disney but also for Sea World and Universal (with easy access using Palm Parkway and Turkey Lake Road if you don't like traveling the interstate).
February 11, 2013
Rated 3 out of 5 by steve27 vacation visit
We stayed at this hotel for one night upon arrival in Orlando for a week's vacation. We needed one night to stay over before checking into our resort. The hotel was very clean and the rooms were top notch. The fitness center was very clean and the equipment was in very good condition. The cleaning staff does a great job at this location. The staff in the lobby were not what I would expect from Sheraton. We were charged $20.00 to park our 2 vehicles after we already paid $20.00 for a "resort useage fee" as an SPG member. I asked why I was being charged $20 for parking after I already paid $20 for "resort useage fees", and they said, "That $20 gets you internet, a bottle of water and getting to use the fitness center." I then asked for a late checkout as an SPG member since we could not check into the resort until late afternoon. The lady at the counter told us she would allow us to stay until 2pm instead of the 3pm that I requested and said, "I am sure they will have a room available for you by then." I explained to her that the resort check-in was not until 4pm, and she said that 2pm was all she would do. They then de-activated our room keys at 12:00 noon. The hotel staff here seems to not want any business from SPG members the way we were treated. The hotel as a whole is very nice and a wonderful location, but if you are an SPG member, do not expect to receive a very warm welcome or any accomidation from this hotel. I was very disappointed and do not plan to return to this hotel because of it. This is the first Sheraton hotel that I have stayed at in 10 years that I was treated so unwelcomed by the staff and therefore by the company. I truely hope that this is not the "new" Sheraton experience since this hotel has just been upgraded and remodeled. I hope it is an exception to the norm in the future because we love Sheraton and use it often. If you are looking for a nice hotel and want to spend money on resort fees, parking, and renting pool chairs, this is the place to go. If you are looking for a hotel and trying to use SPG benefits, it is the wrong place to go. I really hope this hotel becomes more SPG friendly because based on our stay this week, it is not.
April 25, 2012
Rated 4 out of 5 by dizzyjiggy Overall good, staff not so good
This review is particularly about the front desk service. While the hotel facilities met my expectation, the front desk supervisor, Dercy could use some constructive criticism. A manager should be able to handle situations and respond accordingly to make the customer happy especially for platinum ambassador status. My issue was resolved by Kelly, another front desk associate. Dercy is not a manager quality.
Additionally, the cleaning service could use some improvement. You start to question how clean these hotel rooms are when you see someone else's hair folded in between towels - were they used towels from
previous guests? Eeew
July 15, 2013
Rated 4 out of 5 by LAYLAY Enjoyable
I really enjoyed my stay at this hotel. The staff was very friendly and helpful. I had a lot of bags plus my 6 year old who was very hyper, so I was so relieved when the valet brought my bags upstairs while I parked the car. The only issue was the construction going on in the parking garage. It made the walk to my room very long and I could hear workers outside my room so the stay wasn't too peaceful. But I did get a good night sleep after they left. I loved the pool side restaurant. My daughter and I ate there after our long swim and the food was delicious. The pool was fun and the room was very clean. I enjoyed my stay overall.
August 30, 2012
Rated 5 out of 5 by hs2013 Favorite (non-Disney) Orlando Hotel!
I have stayed at the Sheraton Lake Buena Vista multiple times for short vacations in Orlando. After they remodeled the property, it is a lovely hotel. The beds are the standard Sheraton Sweet Sleepers (which are ridiculously comfortable), the pool view is awesome, the pool area in itself is great, and the staff is always friendly. It is a quick trip to Disney, which is great since the traffic in the area right outside Disney is insanity. The extra resort/parking fee is a little much, but it is pretty standard of the area. If I don't stay on Disney property, this is my go-to resort. Thank you!
June 16, 2014