Rated 5 out of 5 by Sbarnett Fabulous!
It was fabulous!! Everything you are looking for when traveling to the Orlando area or Disney World!! It is a great place for the family, being 1 mile from Downtown Disney and having a great pool area! The grounds were well maintained, orderly and secure. The rooms were clean, comfortable, spacious, and well decorated. The amenities were also great, having 2 large pools, a water slide, and, of course, the pool side bar!!
The staff was outstanding!! All being accommodating and courteous!!
Sean McG., specifically, provided unparalleled customer service by accommodating our group of 40, unexpectedly, and without notice, during the peak of Orlando's Summer travel season. He should be commended for his proficiencies, as he listened, provided knowledgeable feedback, offered options and added services, maintained a professional attitude and demeanor, while quickly providing an acceptable solution, thus solidifying the Starwood Brands as our groups place of choice from now on!!
Thanks to all who helped and served us!!!
July 30, 2013
Rated 5 out of 5 by kimmyk awesome upgrades
we have stayed many times at this property & LOVE the renovations. the rooms, lobby, & pool areas are great. staff was very helpful, but the maid was quite a pest--started knocking on our door at 9am, knocked 3 times before we checked out at 1130. loved everything else!!
July 15, 2013
Rated 5 out of 5 by Belles25 FABULOUS Hotel. Comfy and Cozy!
My daughter and I had a wonderful stay at your hotel. It was the perfect size. The service was great. Friendly and professional. We wanted a tropical setting and it was perfect. The music at the pool was just right. THANK YOU. Look forward to coming back next year.
March 31, 2013
Rated 5 out of 5 by dc2003 the new revamp of the hotel puts it on par with higher end properties
Sheraton has revamped this property to put it on par as s true resort with reasonable prices. The pool grounds are amazing from very unique reasonable priced private cabanas with unique added fan tv food and beverage options all at an extreme reasonable price. Their customer service is over the top. They cannot do enough for you. I felt spoiled on my2 night getaway from chicago cold. The pool menu is priced right so you dont feel like you need to leave to avoid standard hotel foodprices. You.have awesome priced right options. Details from super comfy beds to relaxing rooms and a balcony all contribute to a relaxing stay. You will want to return to this resort. Location....location....location....is simply on point. Come and try it...I trust you won't be let down. Save room for breakfast...awesome buffet...priced ok but worth it. Thae staff of this hotel is 5star. Dc..chicago and spg member. I liked this place before....now I love it. Thank you sheraton. Dc..crew major airline and ceo of a national recording musical artist
January 29, 2013
Rated 5 out of 5 by BobbyT Great Value
The hotel was convient to all Disney facilities without the higher cost for most hotels "on property". Complimentary transportation was available but on a very limited schedule which made planning harder. Pools were fun for the kids and room service was great.
October 31, 2012
Rated 1 out of 5 by DianneB Disappointing
I've recently stayed at this hotel in the past and was completely satisfied. However, this stay was so disappointing that I will no longer recommend that anyone stay here again.
First I checked in and was met by a rude clerk with a snotty attitude. I asked why you have a resort fee. Your hotel is no resort! It's located next to a very busy street with no grounds. the resort fee is ridiculous! Now, you've added a $10.95 per night parking fee. The only thing that you're doing is protecting your customers' cars. That's an unpleasant , unjustified new fee on a mediocre hotel. The heavenly beds are usually heavenly...this time I checked to see if there was a mattress pad because it didn't feel the same as my last visit. There was no mattress pad on the bed. What a difference in quality of sleep. Someone there got the bright idea to start charging ridiculous fees for nothing. If I want to pay "resort fees and parking fees" I'll stay in a resort, not in a mediocre hotel. I stay in hotels approx 35- 40 nights a year, so I do know the difference!
June 20, 2013
Rated 1 out of 5 by manning11 pool area is much improved
The new renovations of this hotel is lovely. The staff was very friendly & accommodating to all our needs & questions .
The price for parking is ridiculous, as well as the spa fee. The place looks great but i still wouldn't call it a spa resort.
October 27, 2012
Rated 5 out of 5 by GrannyGoGo Great family hotel
I included some personal time with my stay in the Orlando area and it is in a great location and has many amenities I did not expect. Staff was ever so helpful and the rooms and room service was superb. Plan to come again - this time with grandkids.
September 28, 2012
Rated 5 out of 5 by eagle13 The hotel has a good location
The hotel has a good location with many great features. It is a comfortable hotel and things to do for all ages. The pools are enjoyable and everything is well maintained. It is also close to various attractions within a few miles.
April 2, 2013
Rated 3 out of 5 by FrequentTraveler2013 Dated Hotel
This was a very dated hotel. For business it was a bit loud as the room over looked the pool and people were playing in there all night long with loud thumping music. Over all the bed was nice and was able to sleep. It did its job.
January 26, 2013
Rated 5 out of 5 by HighMarks1 Spring Break
We had a great experience at the Hotel. My children loved the pool and the water slide. My wife loved the view of the pool and sleeping in the comfort beds. We highly recommend this hotel and will stay there again when in Florida.
March 31, 2013
Rated 5 out of 5 by JanetoO Great location
Close to Downtown Disney.
February 14, 2014
Rated 4 out of 5 by BoyntonBchOU Nice hotel and location...
The hotel was definitely a giant leap above the Safari hotel. The beds are very comfortable and the decor is much nicer. The pool areas are also very nice. The resort and parking fees are frustrating though.
April 30, 2012
Rated 5 out of 5 by PattiO Friendly, helpful staff.
This hotel had friendly staff who were always helpful and knowledgeable about the hotel as well as the surrounding area. Rooms were clean and very comfortable. All amenities exceeded my expectations. Thanks!
December 5, 2012
Rated 5 out of 5 by Jmac84 Great stay!
This was our third visit to this hotel. We love the pool and how close it is to everything. Lots of great choices for meals and entertainment nearby. The family suite offers so much room. Highly recommend!
July 27, 2013
Rated 3 out of 5 by Ed1998 Improvements Required but Staff is good
I I would like to highlight the excellent staff of the restaurant with special remark for Mrs/Miss Brenda who manages the breakfast. Her work is outstanding going further the expectations of my family.
January 4, 2013
Rated 5 out of 5 by Demy181 One of the best!
Outstanding location, hotel, and the best staff ever! Enjoy the pools and water slide during the day, or the bar and fire pit in the evening. Walking distance to many restaurants and shops.
May 25, 2013
Rated 5 out of 5 by DeVroes05 Exceptional
I have stayed in many hotels and I have to say this Sheraton was exceptional in cleanliness.
It was a beautiful comfortable room. We had 4 adults in the room and we were not crowded.
January 28, 2013
Rated 5 out of 5 by Dave55 Dave
Great interior renovation. Pool is beautiful and nice and warm. Food was outstanding. The staff was incredible! Their service was consistently above average. Will definitely returnl
May 28, 2012
Rated 3 out of 5 by Christian Reservation no supported
I arrived from a long trip hoping to relax in a king-sized bed per my reservation. The hotel did not have any. I was promised 1000 Starwood points and never received them.
March 14, 2013
Rated 5 out of 5 by Toni007 Great stay
The pool and lobby makeover was fabulous. The room and bathroom was clean. Very comfortable King size bed. The only thing that could have been better was the weather.
August 9, 2012
Rated 5 out of 5 by CathyTim Great Customer Service
This hotel exceeded our expectations. Extremely clean and comfortable. Personnel were extremely courteous and friendly! We will defiitely stay there again.
September 19, 2012
Rated 3 out of 5 by Media43 Good value
We have stayed at this hotel many times. It is a good value for the money. The whole hotel has been remodeled, including the pool. Rooms are clean and new, pool area is nice for a hotel it's size. We have never paid over about $90 a night and never would. It is a very nice 3 STAR hotel, not anywhere near a 4 STAR... It is great if you want to go to the Disney parks and drive, not sure about buses. Some of the other guests seems a little sketchy
June 2, 2014
Rated 5 out of 5 by mmnz My favorite hotel!
This hotel is extremely comfortable, and the staff is amazing! It's my first and only choice when visiting Orlando!
December 1, 2013
Rated 5 out of 5 by jovie66 beautiful property
everything was great from check in to check out very relaxing atmosphere after a long day at the parks...great pool and fireplace/bar area for all ages
April 2, 2013
Rated 5 out of 5 by robG great experience
stayed here with two kids and was extremely satisfied with the amenities the hotel was clean modern bright and in a great location. would stay again!
January 30, 2013
Rated 5 out of 5 by Cam0310 Great staff/Location
Outstanding service by Becky at check-in and Brenda in the dining room. Housekeeping was excellent also. Walking distance to restaurant and bars.
April 5, 2013
Rated 5 out of 5 by SAPA VERY IMPRESSED FROM THE LAST TIME I STAYED WHICH WAS WHEN IT WAS SHERATON SAFARI THE RENOVATIONS LOOK GREAT
I WAS WOWWED BY THE RENOVATION
THE ROOMS WERE VERY CLEAN AND NEAT NICELY ORGANIZED
AS YOU WALK INTO THE HOTEL YOU COULD FEEL THE CLEANLINESS
August 7, 2012
Rated 5 out of 5 by Mhub Hubb
The hotel is in an excellent location. Easy access to the Interstate 4. And, abundant of places to eat. The hotel is very family friendly.
June 28, 2013
Rated 5 out of 5 by Bnj13 Wonderful Stay
Wonderful location, (very close to Disney World), clean rooms, great pools, Excellant staff, a great hotel to take the family too.
August 19, 2013