Rated 3 out of 5 by Christian Reservation no supported
I arrived from a long trip hoping to relax in a king-sized bed per my reservation. The hotel did not have any. I was promised 1000 Starwood points and never received them.
March 14, 2013
Rated 5 out of 5 by Toni007 Great stay
The pool and lobby makeover was fabulous. The room and bathroom was clean. Very comfortable King size bed. The only thing that could have been better was the weather.
August 9, 2012
Rated 5 out of 5 by CathyTim Great Customer Service
This hotel exceeded our expectations. Extremely clean and comfortable. Personnel were extremely courteous and friendly! We will defiitely stay there again.
September 19, 2012
Rated 5 out of 5 by jovie66 beautiful property
everything was great from check in to check out very relaxing atmosphere after a long day at the parks...great pool and fireplace/bar area for all ages
April 2, 2013
Rated 5 out of 5 by robG great experience
stayed here with two kids and was extremely satisfied with the amenities the hotel was clean modern bright and in a great location. would stay again!
January 30, 2013
Rated 5 out of 5 by Cam0310 Great staff/Location
Outstanding service by Becky at check-in and Brenda in the dining room. Housekeeping was excellent also. Walking distance to restaurant and bars.
April 5, 2013
Rated 5 out of 5 by SAPA VERY IMPRESSED FROM THE LAST TIME I STAYED WHICH WAS WHEN IT WAS SHERATON SAFARI THE RENOVATIONS LOOK GREAT
I WAS WOWWED BY THE RENOVATION
THE ROOMS WERE VERY CLEAN AND NEAT NICELY ORGANIZED
AS YOU WALK INTO THE HOTEL YOU COULD FEEL THE CLEANLINESS
August 7, 2012
Rated 5 out of 5 by Mhub Hubb
The hotel is in an excellent location. Easy access to the Interstate 4. And, abundant of places to eat. The hotel is very family friendly.
June 28, 2013
Rated 5 out of 5 by Bnj13 Wonderful Stay
Wonderful location, (very close to Disney World), clean rooms, great pools, Excellant staff, a great hotel to take the family too.
August 19, 2013
Rated 5 out of 5 by mmnz My favorite hotel!
This hotel is extremely comfortable, and the staff is amazing! It's my first and only choice when visiting Orlando!
December 1, 2013
Rated 5 out of 5 by JanetoO Great location
Close to Downtown Disney.
February 14, 2014
Rated 5 out of 5 by KimJ Very comfortable, not a huge mega hotel, personal touch to guests
Second time I have stayed here in the past 6 months. Helpful staff, very clean and everyone is friendly.
March 31, 2013
Rated 5 out of 5 by Finbuck Convenient and Nice
This hotel is convenient to the Disney parks, with shuttle service included. However, the service is less frequent during the off-season. The rooms and beds are great, and the staff is eager to provide what you need. Early checkins and late checkouts are mostly not available. After requesting an early checkin as an SPG Gold member, we arrived about 12:30 and were finally able to check in about 2:30 pm. During peak season, the parking can be problematic, but adequate. Our room had a small fridge, but no microwave, which would have been nice. You can rent one from the hotel for $10/day. Again, the staff here were very helpful and eager to please.
May 29, 2013
Rated 5 out of 5 by TNT2128 The rooms were perfect
I love the new renovations and the rooms were equipped with fridges and a private balcony. Loved it!!
January 22, 2013
Rated 5 out of 5 by Coach5963 Awesome
Want to have the best experience in Orlando?? Go to this great hotel and you will be totally happy!
June 30, 2013
Rated 5 out of 5 by Bonnie23 Another great stay
Second stay as nice as the first. Everyone is always nice with a smile on their face.
November 11, 2013
Rated 5 out of 5 by Linda14 Sheraton, Lake Buena Vista
Had a great stay. Rooms were great and so were the other amenities.
Would definitely come back.
May 1, 2013
Rated 5 out of 5 by Jax39 Great facility, wonderful staff
From check-in to check-out, our experience at Sheraton Lake Buena Vista Resort was wonderful.
May 8, 2013
Rated 5 out of 5 by Jacquesj Nice renovations
Staff was awesome. Upgraded room. Very kid friendly. Facilities great. Restaurant very good.
May 25, 2012
Rated 5 out of 5 by MACS Great Property
The new renovations were well thought out and very comfortable to to stay at the property
October 15, 2012
Rated 5 out of 5 by Vchi Over my expectation
Hotel staffs are very willing to help our needed. It was a good place to stay
November 12, 2013
Rated 5 out of 5 by NMulcahy Amazing Honeymoon
My wife and I were here for 10 days for our Honeymoon. Lisa, Elizabeth, and the team at the front desk treated us like gold. Our room and our bed was clean and comfortable. The pool was amazing and the bar was too. The team that took care of us while we enjoyed food and drinks by the pool was EXCELLENT!! Jason, Enrique, Ivanna, Mariana, and Samuel were all willing to go above and beyond every time they helped us. We made it a point to enjoy the pool before and after we went to Disney each day. Breakfast each day was fantastic. We were lucky to enjoy that each morning. Saving the BEST for last, My wife and I had the sincere PLEASURE of having BRENDA take care of us every morning at breakfast. She is a true example of what customer care is all about. She became a friend by the end of our stay and we truly look forward to seeing her again on our next visit. We have stayed many times in the Disney Hotels on their property. Their service and facilities paled in comparison to what we experienced during our 10 Days at the Sheraton Buena Vista. We visit Disney once or twice a year and will stay here from now on. We HIGHLY recommend this property and the team that keeps it as spectacular as it was for us.
October 31, 2012
Rated 4 out of 5 by Jmac84 Great time!
Just returned from our stay. This was our fourth stay here. We really enjoy this property. Very close to the parks and everything else! So many meal choices nearby. And the staff is so nice. Erick at the front desk and Nelson at the pool were both especially helpful! The family suite is very spacious. We spent time at the pool each day and really enjoyed it! We really had an enjoyable stay. Thanks to the staff there! We'll return again soon!
July 12, 2014
Rated 5 out of 5 by Scootter A good overall stay
They have diffenently put money into the place. The pool area is very nice.
August 10, 2012
Rated 5 out of 5 by Loveasia1 Convenient location of this hotel
Great service from staff. In particular,Judy, at the front desk is great.
November 1, 2012
Rated 5 out of 5 by Frank871 Nice stay
This hotel is very comfortable. The courtyard is very nice and relaxing.
April 3, 2013
Rated 5 out of 5 by telepro21 Attentive staff
Staff was attentive and responsive to my needs. Had a great stay.
November 12, 2012
Rated 5 out of 5 by Thania Family Friendly
This Hotel is very family friendly. Will definately recomd !!!!
April 4, 2013
Rated 5 out of 5 by Tommy69 Excellent Place to Stay!
Location, Cleanliness, Staff, and Comfort were all great!
August 10, 2012
Rated 3 out of 5 by Dave24 Excellent Customer Service
Hotel: Overall the hotel was nice. The lobby and pool area were very nice and met my expectation. However, I was caught off guard when I realized 2 of the 4 buildings have motel style room entrances. Upon arrival both my rooms were already upgraded to mini suites with pool views. While the rooms were nice they defiantly look better in the online pictures.
Service: The staff truly were friendly, professional and went above and beyond to take care of us.
Front desk- Received a very warm welcome upon arrival after a very bad flight. (United could learn a thing or two from your staff!)
Pool staff- Both the pool bar and cabana staff were friendly and took care of our every need. I highly recommend renting a pool side cabana!
There is one special mention I want to give to Derci assistant front desk manager and Tommy valet manager. During my stay I had a little situation that arose with the valet team. I brought it to the attention of both Derci and Tommy who went ABOVE AND BEYOND to make things right. I have to say I was even more impressed with Tommy when he followed up with me weeks later. Sometimes it's not what goes wrong that matters, it's how it is handled when they do.Tommy truly deserves an A+ for great customer serivce.
September 13, 2012