Rated 4 out of 5 by CMK12 Great Stay
They stay was great, however, on my last day, while using my towel and hand towel I noticed, some unappealing yellow stains on my towels.
October 15, 2012
Rated 5 out of 5 by GandS A throwback to the days of TRUE guest service!
From the moment we arrived, we felt not only welcome, but VALUED as guests. Thank you for everything, and we hope to be back again soon!
February 18, 2013
Rated 5 out of 5 by STLsherry Short but Sweet
Didn't arrive at hotel until 11pm and checked out at 5am, but everything was great inbetween and I look forward to another stay.
May 24, 2013
Rated 5 out of 5 by Eri2013 Excellent experience
Overall very satisfied, had access to the Club level and enjoyed the perks . A very nice hotel and a good experience with all staff
March 31, 2013
Rated 3 out of 5 by CAMIStLouis Housekeeping: Lost & Found
Called housekeeping to see if I left my cell phone charger. No one answered, so I left a message; no one has returned my call.
September 17, 2012
Rated 5 out of 5 by DK2701 This hotel has great location and staff
I was really pleased by my stay. It was a one night stay, but a great one. Right price, friendly staff and good parking.
November 14, 2012
Rated 5 out of 5 by Clarkt69 Very nice stay
Very nice place, rooms were clean and comfortable and the staff was friendly.
July 30, 2013
Rated 5 out of 5 by Vicky55 This hotel remains my favorite
I enjoy my stay at the Sheraton Hotel . I appreciate the courteousness of the staff and cleanliness of the rooms.
August 14, 2012
Rated 4 out of 5 by SteveNYC Clean and Comfortable hotel
Unfortunately, the fire alarm went off at 6:00am and all the guests had to leave the property!
June 23, 2013
Rated 5 out of 5 by Ursula57 Great Staff
Had a problem during the night. The staff took care of it immediately. They care about their clients.
December 30, 2012
Rated 3 out of 5 by Michelle01 Housekeeping
Room was not as clean as it could be. Hairs left in tub, behind hoer curtain ....this is just gross
February 8, 2013
Rated 3 out of 5 by Will17 Wireless Internet Connection Terrible
The connection was so poor I could not get any work done. I will not be staying here in the future.
February 12, 2012
Rated 3 out of 5 by bill Sheraton Clayton Plaza
rooms very small, carpets worn, hotel in decline, internet very slow. Very overpriced.
May 20, 2013
Rated 2 out of 5 by BizVisitor12 Tired
Room was not clean. There were broken items in bathroom of the room. Elevator was very slow.
June 30, 2012
Rated 4 out of 5 by millll This hotel has a great location and features
We enjoy staying at this hotel for the nice amenities, pool and exercise and clean rooms.
August 1, 2012
Rated 4 out of 5 by travelguy AMAZING STAFF
This hotel is always great, the only negative is the wireless internet never works.
April 17, 2013
Rated 5 out of 5 by slupop42 Hotel is very comfortable
We got a great room which was extremely comfortable and was very nicely furnished.
January 3, 2013
Rated 4 out of 5 by Deedee64 Comfortable
The room we stayed in was clean and comfortable. Nice furnishings and great bed!!
January 3, 2013
Rated 4 out of 5 by Russells In for the holidays
The SPG program was very good to me and provided better rates and advantages.
December 27, 2012
Rated 3 out of 5 by yemi Meals
Very disappointed in breakfast. No turkey products available.
June 10, 2013
Rated 4 out of 5 by Ellen Lovely staff
All very responsive to requests and great courtesy....very clean...
April 30, 2013
Rated 2 out of 5 by Falseclaims False Advertisement
I planned my trip and itinerary around the information provided. My flight arrived at the airport at 3:45 pm on Friday August 30th. The hotel shuttle runs every hour on the hour (advertised). I called the hotel to inquire about the next shuttle. I was told the next shuttle will not be leaving until 5:30 pm. No explanation was given. All they said was sorry for the inconvenience. It cost me $33 to get a taxi to the hotel (for a service that was advertised as free). I work in the Hospitality industry, so when I explained the situation at check-in I expected better customer service. Once again I was told sorry for the inconvenience. At this point the only person who was really sorry was me. I should have stayed at another hotel.
I also had to request a cab, but there was no bell staff at the entrance. When I finally saw an employee of the hotel walk by I requested a cab. She told me it would be 5 minutes. After waiting 15 minutes I requested a taxi using my smart phone. Five minutes later both taxi's arrived. The bellmen actually seemed upset because I chose to take the taxi that I ordered and not the one the hotel had me waiting 20 minutes for its arrival. This was not a good start to my vacation in Missouri.
The glass at the entrance of the hotel was also smashed. Why wouldn't this be repaired or at the very least covered?
September 3, 2013
Rated 4 out of 5 by Traveler67 Lobby smell?
The room was very good, but the lobby smelled like sewer gas.
December 19, 2012
Rated 3 out of 5 by Pablo Clealiness
I have a poor expirience with the service in the room
May 11, 2013
Rated 5 out of 5 by Hedd1 Very Nice
Staff was excellent and room was clean. Very satisfied.
April 19, 2013
Rated 3 out of 5 by Eville Nice, clean hotel.
Small but nice rooms. Good location. Nice, clean lobby.
February 12, 2013
Rated 5 out of 5 by nancy57 great place to stay
nice location, friendly staff, clean and convenient
October 17, 2012
Rated 5 out of 5 by professor Great for college visits
Good location and great staff. Have a fun time
April 23, 2013
Rated 5 out of 5 by Randy Well Done
A very comfortable stay in a well appointed hotel.
January 22, 2013
Rated 5 out of 5 by danny66 Good!
Very nice facilities! Accesible and comfortable.
October 31, 2012