Sheraton Clayton Plaza Hotel St. Louis

  • 7730 Bonhomme Avenue
  • St. Louis,
  • Missouri
  • 63105
  • United States
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Rated 3.6 out of 5 by 222 reviewers.
Rated 4 out of 5 by Great Stay They stay was great, however, on my last day, while using my towel and hand towel I noticed, some unappealing yellow stains on my towels. October 15, 2012
Rated 5 out of 5 by A throwback to the days of TRUE guest service! From the moment we arrived, we felt not only welcome, but VALUED as guests. Thank you for everything, and we hope to be back again soon! February 18, 2013
Rated 5 out of 5 by Short but Sweet Didn't arrive at hotel until 11pm and checked out at 5am, but everything was great inbetween and I look forward to another stay. May 24, 2013
Rated 5 out of 5 by Excellent experience Overall very satisfied, had access to the Club level and enjoyed the perks . A very nice hotel and a good experience with all staff March 31, 2013
Rated 3 out of 5 by Housekeeping: Lost & Found Called housekeeping to see if I left my cell phone charger. No one answered, so I left a message; no one has returned my call. September 17, 2012
Rated 5 out of 5 by This hotel has great location and staff I was really pleased by my stay. It was a one night stay, but a great one. Right price, friendly staff and good parking. November 14, 2012
Rated 5 out of 5 by Very nice stay Very nice place, rooms were clean and comfortable and the staff was friendly. July 30, 2013
Rated 5 out of 5 by This hotel remains my favorite I enjoy my stay at the Sheraton Hotel . I appreciate the courteousness of the staff and cleanliness of the rooms. August 14, 2012
Rated 4 out of 5 by Clean and Comfortable hotel Unfortunately, the fire alarm went off at 6:00am and all the guests had to leave the property! June 23, 2013
Rated 5 out of 5 by Great Staff Had a problem during the night. The staff took care of it immediately. They care about their clients. December 30, 2012
Rated 3 out of 5 by Housekeeping Room was not as clean as it could be. Hairs left in tub, behind hoer curtain ....this is just gross February 8, 2013
Rated 3 out of 5 by Wireless Internet Connection Terrible The connection was so poor I could not get any work done. I will not be staying here in the future. February 12, 2012
Rated 3 out of 5 by Sheraton Clayton Plaza rooms very small, carpets worn, hotel in decline, internet very slow. Very overpriced. May 20, 2013
Rated 2 out of 5 by Tired Room was not clean. There were broken items in bathroom of the room. Elevator was very slow. June 30, 2012
Rated 4 out of 5 by This hotel has a great location and features We enjoy staying at this hotel for the nice amenities, pool and exercise and clean rooms. August 1, 2012
Rated 4 out of 5 by AMAZING STAFF This hotel is always great, the only negative is the wireless internet never works. April 17, 2013
Rated 5 out of 5 by Hotel is very comfortable We got a great room which was extremely comfortable and was very nicely furnished. January 3, 2013
Rated 4 out of 5 by Comfortable The room we stayed in was clean and comfortable. Nice furnishings and great bed!! January 3, 2013
Rated 4 out of 5 by In for the holidays The SPG program was very good to me and provided better rates and advantages. December 27, 2012
Rated 3 out of 5 by Meals Very disappointed in breakfast. No turkey products available. June 10, 2013
Rated 4 out of 5 by Lovely staff All very responsive to requests and great courtesy....very clean... April 30, 2013
Rated 2 out of 5 by False Advertisement I planned my trip and itinerary around the information provided. My flight arrived at the airport at 3:45 pm on Friday August 30th. The hotel shuttle runs every hour on the hour (advertised). I called the hotel to inquire about the next shuttle. I was told the next shuttle will not be leaving until 5:30 pm. No explanation was given. All they said was sorry for the inconvenience. It cost me $33 to get a taxi to the hotel (for a service that was advertised as free). I work in the Hospitality industry, so when I explained the situation at check-in I expected better customer service. Once again I was told sorry for the inconvenience. At this point the only person who was really sorry was me. I should have stayed at another hotel. I also had to request a cab, but there was no bell staff at the entrance. When I finally saw an employee of the hotel walk by I requested a cab. She told me it would be 5 minutes. After waiting 15 minutes I requested a taxi using my smart phone. Five minutes later both taxi's arrived. The bellmen actually seemed upset because I chose to take the taxi that I ordered and not the one the hotel had me waiting 20 minutes for its arrival. This was not a good start to my vacation in Missouri. The glass at the entrance of the hotel was also smashed. Why wouldn't this be repaired or at the very least covered? September 3, 2013
Rated 4 out of 5 by Lobby smell? The room was very good, but the lobby smelled like sewer gas. December 19, 2012
Rated 3 out of 5 by Clealiness I have a poor expirience with the service in the room May 11, 2013
Rated 5 out of 5 by Very Nice Staff was excellent and room was clean. Very satisfied. April 19, 2013
Rated 3 out of 5 by Nice, clean hotel. Small but nice rooms. Good location. Nice, clean lobby. February 12, 2013
Rated 5 out of 5 by great place to stay nice location, friendly staff, clean and convenient October 17, 2012
Rated 5 out of 5 by Great for college visits Good location and great staff. Have a fun time April 23, 2013
Rated 5 out of 5 by Well Done A very comfortable stay in a well appointed hotel. January 22, 2013
Rated 5 out of 5 by Good! Very nice facilities! Accesible and comfortable. October 31, 2012
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