Rated 4 out of 5 by Pirate Food service needs drastic improvement
This is a great hotel. It has a nice bar, but the food is not to the standing of this property.
March 17, 2014
Rated 2 out of 5 by Kian Loud Guests & Smoke Smell
I stayed at this hotel for a Saturday & Sunday. My Floor (SPG Preferred) was loud and cigarette smell was in the hallway and getting in my room. Did not feel welcomed when checked in.
April 9, 2013
Rated 4 out of 5 by ALH51 Late check out
The lady at the front desk was extremely policy driven and not very personal, but did honor my request for a late checkout after I checked in around 10:00pm.
January 22, 2014
Rated 5 out of 5 by kbrpnd1 This hotel is great for conferences
The hotel was very accommodating with my late change in checkout days. Housekeepping was very good and I liked the option to not have room cleaned daily. Environmentally friendly.
September 17, 2012
Rated 4 out of 5 by Bax44 Very Nice!
Staff was professional and to the point. Room was very nice.
Only improvement could be the parking is not convenient with respect to getting in the front. No big deal though.
May 28, 2013
Rated 5 out of 5 by flygirl This Hotel was GREAT!
I really enjoyed my stay. Very nice, clean, well appointed room and hotel. Would definitely stay here again.
Also, would recommend this hotel as a meeting/convention site.
April 28, 2013
Rated 5 out of 5 Hotel was very good to our group.
Mr. Tillery was a high and professional assistance to everyone. The other staff members were excellent. They met all of our needs. Restaurant food was good and reasonable.
July 27, 2012
Rated 4 out of 5 by westy SAMLA Conference
The hotel staff and facilities surpass expectations: restrooms are spotless, rooms comfortable, staff courteous and helpful. I highly recommend this hotel for conferences.
November 14, 2012
Rated 5 out of 5 by DelRayKate Great hotel for conference
The hotel did a wonderful job of meeting the needs of the conference held there. My only complaint is that the wifi signal in the larger meeting room dropped frequently.
May 14, 2013
Rated 5 out of 5 by JRPJ Sheraton -Totally Satisfied!
The Sheraton Imperial Hotel & Convention Center has is all: friendly staff, super clean comfortable rooms, delicious food, spacious meeting rooms and great location!
October 28, 2013
Rated 3 out of 5 by GeorgiaGirl Ok but not outstanding
The beds were not as confuse as other hotels in the spg family, they had no gym, and the elevator did not work one night we were there but the staff was extremely nice.
September 29, 2012
Rated 4 out of 5 by Mike26 The Staff goes out of their way to make you feel special
Excellent staff and management. They look for anyway to make your stay more enjoyable. Any request made seemed to be handled with ease and very timely in its execution.
November 1, 2012
Rated 4 out of 5 by JoeJo room improvement
I stayed in room 124 on Saturday, 23 Nov. 2013. The room was good but, the A/C was very loud when it came on. It really does disturbed your sleep.
November 25, 2013
Rated 5 out of 5 by moore1982 This hotel is in a great location
Hotel was conference was conference host. Everything was convient and food was good.
March 10, 2014
Rated 5 out of 5 by tarheel Has been remodeled and updated beautifully
I was impressed by the new décor and the remodeling that has taken place. The staff, from front desk to room attendants, were as courteous and as friendly as always.
February 9, 2013
Rated 4 out of 5 by Eve003 Mr.
The guest service recieved me with a warm welcome, The room was comfortable and the robe was a nice touch. The room service was prompt and the food was great.
July 22, 2013
Rated 4 out of 5 by SPGguest13 Great lounge!
The staff in the lounge here is very warm, friendly and welcoming. They always have fresh food and drinks out. Definitely the best SPG lounge in the area!
October 4, 2013
Rated 5 out of 5 by cah58 great stay for a conference
Front desk personnel was most helpful in making stay a good experience.
Made sure as a SPG member to help any way possible.
January 27, 2014
Rated 5 out of 5 by fgoodwin Treated like Family
The staff at this hotel is always the nicest! They treat you like you belong there, I say like family, but I mean like family you really enjoy seeing!
March 23, 2013
Rated 5 out of 5 by 2012kb RTP, NC
Each individual I met on staff was very polite and helpful. More so than any hotel stay I have made this year. Their customer training is excellent.
September 24, 2012
Rated 5 out of 5 by Momof6 Comfort
It was so comfortable. My room and plenty of room to get out of my room and meet people. I never had to leave the hotel. I even had my Starbucks.
February 24, 2013
Rated 4 out of 5 by jhkimuk Furnishing outdated and dirty
soft seat was dirty - just looks old and has spot.
Desk chair was sank down and did not rise - had to swap it out by asking the guest services.
December 1, 2012
Rated 3 out of 5 by Aubie Rude
Checkin staff was very rude
Beds are super comfortable
Did not receive my email receipt as I was told I would, had to call for it 2 days later
March 9, 2013
Rated 4 out of 5 by Normster22 Great stay for even in the coonvention center.
Nice hotel and well maintained. Worked out great as my son was competing in the ATA tournament at the convention center that was attached.
August 26, 2013
Rated 3 out of 5 by Alynne Good for conferences, but mixups in booking
I appreciate the location that this facility has, as well as the facilities for holding a major conference. The meeting rooms were great and there was plenty of tech support if we needed it. HOWEVER, I had booked the room for January 31-February 2 and they said that I had booked it for January 30 too. The manager was courteous, but I had to pay for half of another night. Worse still, my grandfather passed away while I was there and when I went to check out, they said that I had reserved the room for ANOTHER night! I had not and showed her the email that they sent me to prove it. She didn't charge me, which she should not have, but I was having a rough time anyway and I did not need the added stress of having to fix problems of adding nights to my stay. I stay in a lot of hotels with my job and this was not a good experience.
Additionally, the beds were hard but the room was very clean and the cleaning staff was excellent. The restaurant was exceptional and the service there was good. I really could have recommended this more, and I still would because of the conference facilities, but to be honest, there were just too many problems with booking for me to be able to recommend it that much.
February 10, 2014
Rated 2 out of 5 by Fife2012 Will not stay here again
This hotel would not honor our starwoods preferred guest membership. We also had no hot water for our shower one of the two mornings.
March 29, 2013
Rated 5 out of 5 by chocola55 GREAT
This hotel was great for out event customer service and the food was great.
February 20, 2014
Rated 5 out of 5 by MMBH Good for business
I always stay here when I have business in Raleigh/Durham. Gold's gym next door, good club level facility, very comfortable rooms.
August 20, 2012
Rated 5 out of 5 by Off2cwizd Great experience
Most friendly staff at hotel I have experienced in a long time. Courteous and always there when you need them. Clean and comfy!
October 10, 2012
Rated 3 out of 5 by divaval Business stay at Sheraton International
A guest at Sheraton International in Durham, NC from 5/28 through 5/31/13. No water service on 5/31/13. Disappointed customer!
June 1, 2013