Rated 2 out of 5 by TJTROY63 Room Smelled Awful
Room had a terrible musty smell to it. The room itself was nice but the smell was hard to take. If we had not arrive so late and we were only staying one night we would have asked for a different room.
April 7, 2014
Rated 5 out of 5 by Richard819 Very accomodating to foreign guests
I arranged for a business visitor from China to stay at this hotel. He did not speak English, so the hotel sent me the dinner menu in Chinese. They also welcomed my guest with a letter written in Chinese. He was very pleased with the welcome and accomodations. Great job Sheraton Orlando Airport!
February 3, 2013
Rated 4 out of 5 by mgl777 Good place to stay.
Check in was prompt and no problems. Right next to airport is a plus. Told on my reservation letter that i will be staying at one of the remodeled rooms but i did not see anything different from the last time I stood there just a flat screen tv on bedroom. Is a good hotel to stay.
December 31, 2013
Rated 5 out of 5 by oneida44 I LOVED IT
my room was great i had fun i really came for relaxation and it sure work we love deanna the front desk she Was great and The shutte driver was awesome all staff was great but the cost of drinks and shots are ridiculous 11 for a shot.....12for a drink that was Unreal i couldr believe it...
March 6, 2013
Rated 5 out of 5 by Dogdor Very comfortable, great staff
Visited this property for the first time due to its airport proximity for an early flight. We had a great evening at the hotel bar. Alyssa and Justin were attentive and professional, and yet maintained a silly, upbeat, engaging energy that kept all the guests entertained on a quiet night.
September 24, 2013
Rated 5 out of 5 by Surrrprised awesome
I had never stayed at an Sheraton facility and was a little reluctant but this one was great. The location was awesome and the check in gentleman was very accommadating and professional. The price was well worth it. I will definitely stay at another one and hope its as good as this one.
September 14, 2013
Rated 5 out of 5 by Ilovetink Great place to stay
Very friendly & the staff was so helpful. Room was roomy, comfortable & clean. Very convient location to the Orlando International Airport with shuttle service. Didn't use the pool but looked very inviting. Will definitely stay here again
March 11, 2014
Rated 2 out of 5 by f625 missed wake up call
Great place, but one big issue.
When I checked in I asked for a wake up.
Then I called to make sure they had the right time.
THEN THEY MISSED IT. I was lucky enough to wake on my own.
Sorry can't stay w/ you again.
March 26, 2014
Rated 1 out of 5 by kaye Accomodations are not suitable for three adults in these suits
When the room was booked I asked if the accomodations were suitable for my husband and I and my nephew. I was told yes there is an additional pull out sofa in the living room. They did not tell me that the only access to the bathroom area was in the bed room which was an inconvenience
February 27, 2013
Rated 5 out of 5 by JP5050 conveinient location
clean and comfortable with friendly staff just what I needed after a long day of flying with multiple flight delays.
April 21, 2014
Rated 5 out of 5 by jonnie good airport hotel
Always stay at this hotel after long flight from uk and before plcking up rental car the next day. Courtesy shuttle to and from airport as well as restaurants within 2 miles of hotel.
Good clean suites and comfy bed. Good buffet breakfast for us $13
Pleasant and helpful staff
February 16, 2013
Rated 3 out of 5 by Chief Disappointed
After an overnight stay, I park my car here for the duration of my trip out of the Orlando airport. Unfortunately there is now a daily fee for this which used to be gratis. The shuttle was a no-show after a 45 min wait and 2 calls so we took a taxi from the airport to hotel.
June 10, 2013
Rated 4 out of 5 by SRAJS Great hotel - will definetly stay here again
I travel to Orlando a lot for business and usually stay by the airport. This was my first time staying at the Sheraton Suites Orlando Airport. Great hotel!! Super clean, spacious and comfortable. I was impressed to see how up to date the rooms were. Can't wait to come back!
July 27, 2013
Rated 2 out of 5 by JWVA Will not be on my list of favorite hotels
The hallway on the 3rd floor had a musty odor, which I noticed the moment I stepped off of the elevator. I even notice a slight musty odor in my room. Room was comfortable; no mouthwash. As I stepped out of my room early in the morning (6 AM), I detected the odor of vomit.
September 17, 2013
Rated 3 out of 5 by Shep505 NICE ROOM
The room was very nice and comfortable. The coffee bar only had 1 paper cup available and decaff only. I was disappointed that we had to pay for WiFi in the room and there is no continental breakfast. The staff was very nice and helpful and the shuttle service was prompt.
December 20, 2012
Rated 5 out of 5 by Jamie Comfortable living away from home
I enjoyed my stay at the Sheraton Suites. The room was spacious and a perfect set-up for traveling with an infant. The staff was very friendly and accomodating, especially needing a crib and asking for it when we arrived. They had it delivered before we even settled in.
April 23, 2013
Rated 4 out of 5 by Keith90 This hotel has great service people
To me it is the little things that make the difference. I'm a travel agent and I forgot my computer in the car. I called the front desk and they had someone drop it off in 6 mins. I highly recommend places with great service. Great job 2 thumbs up!!
January 31, 2014
Rated 4 out of 5 by Richard47 Nice Hotel, but....
Everything was fine. Don't eat at the restaurant, it was awful and naturally overpriced. Make sure when they offer late check out, they tell the staff, otherwise they call and knock all day.
March 25, 2014
Rated 5 out of 5 by gbg4430 Hotel is clean!
So Many hotels in this tourist area are not up to par, but I must say after looking at many hotels for my wedding weekend, this one made the cut, it was clean, not damp, nice facilities, and was comfortable. Plus having starbucks right in the lobby was wonderful!!
February 27, 2013
Rated 5 out of 5 by jenjen7 Nice hotel and airport handy!
The shuttle to/from the airport us superb. The drivers are very friendly and knowledgeable. The staff us helpful and customer-service oriented. The rooms are comfy and the facility very clean. Would stay here again!
March 2, 2014
Rated 5 out of 5 by Xibar007 My last Visit
I have been using the hotel mainly for business related stays, but the ambience its so comfortable and staff so very nice and helpfull. I would like to commend two of the restaurant attandants Alenna and Alysson for their excellent customer service.
March 14, 2013
Rated 2 out of 5 by Zovie room service responce
I called for room service, no answer. Called again a few min later, still no answer. called the front desk, they told me that they were going to run over to the restaurant and have them call me. waited 25min and finaly walk to a nearby restaurant.
February 28, 2013
Rated 4 out of 5 by JDH58 Great experience
Appreciate the quality of facility and service.
April 22, 2014
Rated 4 out of 5 by Durancitos17 Comfortable
It's convenient since it's just a few minutes from the airport. If you get a room with a view you have a little balcony area to drink coffee in the morning,
March 24, 2014
Rated 4 out of 5 by BBBBB January 2014 stay
Room size very good for 4 people. Moldy smell in bathroom - the room was clean but visible mold on shower curtain. Shuttle service, restaurant service, guest services excellent. Pool very cold and spa was not available (closed).
January 7, 2014
Rated 4 out of 5 by jbconsulting that´s ok
Hi, the stay was great, as my previous experiences with Sheraton. Just to let you know, I had to wait 50 minutes for the shuttle service at the airport, even after have called reception twice. Everything else was perfect. Congratulations.
June 7, 2013
Rated 4 out of 5 by Hrhlynn Convenient
Our stay was nice. However, we had a few problems. The toilet kept running and at 1 am it starting flushing and wouldn't stop. I had to get up and turn the toilet water off. Also, the remote in the living room area wouldn't work properly.
January 7, 2013
Rated 5 out of 5 by Kevin56 Hotel is convenient to airport
Check in was fast and friendly. Room was clean and comfortable. The one thing to improve was the food in the restaurant. Adequate at best.
March 28, 2014
Rated 3 out of 5 by kmac10 April Stay 1 night
Quick Summary -
One night with 2 year old son and wife.
Reason for Stay - early evening arrival for disney trip. Wanted to save on cost vs. disney hotel and have the our second night be a full disney day
-Outstanding Airport shuttle service - used this for arrival and then in a.m. for return to airport for a car pickup. Drive is less then 5 minutes from airport.
- Large rooms. Nice to be able to put son asleep in one room and watch tv and plan rest of trip in other room
-cost efficient - good value for use of 4000 points.
-did not take advantage of it but very close to a number of restaraunts and was within a nice walking area.
- crib available
-indoor / outdoor pool smell was definitely present, even in room
- housecleaning needs work. We had dead bugs in the sliding tracks (on inside), dirty and dusty sills
-roomservice food was very, very average
-outdated room decor but for price was ok.
Definitely would stay again under same circumstances. Wouldn't do more than a night on either end. Would love to see rooms a bit cleaner.
May 31, 2013
Rated 5 out of 5 by travelerx2 staff
The staff was great and helpful. I got a call from the airline late at night that my flight had changed. The front desk staff was very gracious and helpful with changing my transportation to the airport and printing new boarding passes
March 11, 2013