Rated 3 out of 5 by Paulo Shuttle service & front desk
Both times we had to wait 25 to 30 minutes for the airport shuttle.
When checking in the only person on the front desk kept answering the phone leaving me there waiting almost ten minutes.
When I called fromthe airport I was put on hold and then no one would answer had to call again, not very good service.
May 3, 2013
Rated 2 out of 5 by Truth Worn and tired with dirty carpeting
This hotel is badly in need of a some renovation, especially with the carpeting. Lobby looks nice and room is OK, but carpet in room and especially in hallways is worn and dirty. Hallways have an odor, likely from food being spilled on the carpets and lack of cleaning. Also, I had no shampoo in the room.
March 11, 2013
Rated 5 out of 5 by Noony always a pleasure
I love stay at this hotel. It has everything I would want. The service standard is "excellence" and it never disappoints. The staff is always polite and willing to go the extra mile to please. The rooms are always clean and bed is wonderfully comfortable. I can truthfully say this is my favorite hotel.
October 5, 2012
Rated 5 out of 5 by Richard819 Very accomodating to foreign guests
I arranged for a business visitor from China to stay at this hotel. He did not speak English, so the hotel sent me the dinner menu in Chinese. They also welcomed my guest with a letter written in Chinese. He was very pleased with the welcome and accomodations. Great job Sheraton Orlando Airport!
February 3, 2013
Rated 5 out of 5 by Dogdor Very comfortable, great staff
Visited this property for the first time due to its airport proximity for an early flight. We had a great evening at the hotel bar. Alyssa and Justin were attentive and professional, and yet maintained a silly, upbeat, engaging energy that kept all the guests entertained on a quiet night.
September 24, 2013
Rated 5 out of 5 by oneida44 I LOVED IT
my room was great i had fun i really came for relaxation and it sure work we love deanna the front desk she Was great and The shutte driver was awesome all staff was great but the cost of drinks and shots are ridiculous 11 for a shot.....12for a drink that was Unreal i couldr believe it...
March 6, 2013
Rated 5 out of 5 by Surrrprised awesome
I had never stayed at an Sheraton facility and was a little reluctant but this one was great. The location was awesome and the check in gentleman was very accommadating and professional. The price was well worth it. I will definitely stay at another one and hope its as good as this one.
September 14, 2013
Rated 1 out of 5 by kaye Accomodations are not suitable for three adults in these suits
When the room was booked I asked if the accomodations were suitable for my husband and I and my nephew. I was told yes there is an additional pull out sofa in the living room. They did not tell me that the only access to the bathroom area was in the bed room which was an inconvenience
February 27, 2013
Rated 2 out of 5 by JWVA Will not be on my list of favorite hotels
The hallway on the 3rd floor had a musty odor, which I noticed the moment I stepped off of the elevator. I even notice a slight musty odor in my room. Room was comfortable; no mouthwash. As I stepped out of my room early in the morning (6 AM), I detected the odor of vomit.
September 17, 2013
Rated 5 out of 5 by jonnie good airport hotel
Always stay at this hotel after long flight from uk and before plcking up rental car the next day. Courtesy shuttle to and from airport as well as restaurants within 2 miles of hotel.
Good clean suites and comfy bed. Good buffet breakfast for us $13
Pleasant and helpful staff
February 16, 2013
Rated 3 out of 5 by Chief Disappointed
After an overnight stay, I park my car here for the duration of my trip out of the Orlando airport. Unfortunately there is now a daily fee for this which used to be gratis. The shuttle was a no-show after a 45 min wait and 2 calls so we took a taxi from the airport to hotel.
June 10, 2013
Rated 4 out of 5 by SRAJS Great hotel - will definetly stay here again
I travel to Orlando a lot for business and usually stay by the airport. This was my first time staying at the Sheraton Suites Orlando Airport. Great hotel!! Super clean, spacious and comfortable. I was impressed to see how up to date the rooms were. Can't wait to come back!
July 27, 2013
Rated 5 out of 5 by CAPPY IT WAS THE BEST
WE HAD A WONDERFUL TIME AT THIS HOTEL. THE STAFF WAS VERY KIND AND WILLING TO HELP US IN EVERY WAY. THE HOTEL WAS VERY CLEAN AND HAD EVERYTHING YOU NEEDED.
February 12, 2014
Rated 4 out of 5 by BBBBB January 2014 stay
Room size very good for 4 people. Moldy smell in bathroom - the room was clean but visible mold on shower curtain. Shuttle service, restaurant service, guest services excellent. Pool very cold and spa was not available (closed).
January 7, 2014
Rated 3 out of 5 by Shep505 NICE ROOM
The room was very nice and comfortable. The coffee bar only had 1 paper cup available and decaff only. I was disappointed that we had to pay for WiFi in the room and there is no continental breakfast. The staff was very nice and helpful and the shuttle service was prompt.
December 20, 2012
Rated 5 out of 5 by Jamie Comfortable living away from home
I enjoyed my stay at the Sheraton Suites. The room was spacious and a perfect set-up for traveling with an infant. The staff was very friendly and accomodating, especially needing a crib and asking for it when we arrived. They had it delivered before we even settled in.
April 23, 2013
Rated 5 out of 5 by gbg4430 Hotel is clean!
So Many hotels in this tourist area are not up to par, but I must say after looking at many hotels for my wedding weekend, this one made the cut, it was clean, not damp, nice facilities, and was comfortable. Plus having starbucks right in the lobby was wonderful!!
February 27, 2013
Rated 5 out of 5 by Xibar007 My last Visit
I have been using the hotel mainly for business related stays, but the ambience its so comfortable and staff so very nice and helpfull. I would like to commend two of the restaurant attandants Alenna and Alysson for their excellent customer service.
March 14, 2013
Rated 1 out of 5 by smithfit Too many Problems
Only stayed about 1 hr. Had to check out early and get a refund. Too many issues. Tough to get checked-in, whirlpool was cold, towels piled up in huge mounds outside of rooms all the way down the hallway, etc. etc.
December 23, 2013
Rated 2 out of 5 by Zovie room service responce
I called for room service, no answer. Called again a few min later, still no answer. called the front desk, they told me that they were going to run over to the restaurant and have them call me. waited 25min and finaly walk to a nearby restaurant.
February 28, 2013
Rated 4 out of 5 by WifiNOT Wifi is NOT free, mattress not good
Wifi is not free, it is available in restricted areas only, advertising is misleading. Room was very clean, mattress was not a supportive one. I don't have back issues, but my back hurt from sleeping on this one.
December 13, 2013
Rated 5 out of 5 by Gwhizz63 Great Place to Stay
Yolanda did a great job getting us a room with an upgrade and a bit early. Was tired and appreciated it. Beds and rooms were great and highly recommend for the price. It included a decent buffet breakfast and no fee parking.
November 19, 2013
Rated 4 out of 5 by jbconsulting that´s ok
Hi, the stay was great, as my previous experiences with Sheraton. Just to let you know, I had to wait 50 minutes for the shuttle service at the airport, even after have called reception twice. Everything else was perfect. Congratulations.
June 7, 2013
Rated 4 out of 5 by Hrhlynn Convenient
Our stay was nice. However, we had a few problems. The toilet kept running and at 1 am it starting flushing and wouldn't stop. I had to get up and turn the toilet water off. Also, the remote in the living room area wouldn't work properly.
January 7, 2013
Rated 3 out of 5 by kmac10 April Stay 1 night
Quick Summary -
One night with 2 year old son and wife.
Reason for Stay - early evening arrival for disney trip. Wanted to save on cost vs. disney hotel and have the our second night be a full disney day
-Outstanding Airport shuttle service - used this for arrival and then in a.m. for return to airport for a car pickup. Drive is less then 5 minutes from airport.
- Large rooms. Nice to be able to put son asleep in one room and watch tv and plan rest of trip in other room
-cost efficient - good value for use of 4000 points.
-did not take advantage of it but very close to a number of restaraunts and was within a nice walking area.
- crib available
-indoor / outdoor pool smell was definitely present, even in room
- housecleaning needs work. We had dead bugs in the sliding tracks (on inside), dirty and dusty sills
-roomservice food was very, very average
-outdated room decor but for price was ok.
Definitely would stay again under same circumstances. Wouldn't do more than a night on either end. Would love to see rooms a bit cleaner.
May 31, 2013
Rated 5 out of 5 by travelerx2 staff
The staff was great and helpful. I got a call from the airline late at night that my flight had changed. The front desk staff was very gracious and helpful with changing my transportation to the airport and printing new boarding passes
March 11, 2013
Rated 2 out of 5 by taylortr Facility Smells
Arrived at hotel, thinking it would be nice as other in the SPG family. Hotel under rennovation. Linnens for beds are well worn needs replacement, hotel smells musty. Carpet filfty. Checked out immediately and into another property.
August 19, 2013
Rated 5 out of 5 by RetiredinPa RetiredinPa
Excellent service. Location is perfect for flying into or out of Orlando (MCO). Will come back again. SPG recognition was given and appreciated. Suite is spacious and well laid out. Next time - I'm using the pool and fitness center.
June 9, 2013
Rated 5 out of 5 by CAkid Airport stay
I was only at the property for an overnight stay to meet an early flight, but the experience was exactly what I expect from all Starwood properties. great. friendly front desk, SPG number on file, well appointed room, comfy bed.
January 28, 2013
Rated 5 out of 5 by scott27 just right for stay next to the airport
great location next to the Orlando airport, quick and efficient shuttle service and friendly staff. Rooms were sufficient, facilities were undergoing some remodeling, but did not interfere with our stay/sleep. Would stay again.
June 25, 2013