Rated 3 out of 5 by FrankB Front desk, dont lie
Had confirmed upgrade with platinum upgrade nights. Was given regular room upon check in. When confronted, front desk said she thought it would be closer to club room? She did give me my 2 story suite after all, but really not cool to try to take away confirmed upgrade. Upgraded room was awesome and The ladies in the club room were Fabulous!!!
May 11, 2013
Rated 2 out of 5 by CBxx Are you kidding?
Front desk staff disorganized and unfriendly to say the least. Example: No one noticed that panhandlers were coming into the hotel. When reported, no action was taken. The food was absolutely terrible. Example: Omelets were overcooked. "Hot" cereal from the buffet was cold. Banquet chicken so hard you couldn't cut it with an ordinary knife.
August 15, 2013
Rated 3 out of 5 by sherkhan Good, but not great
Our stay here was fine, but nothing about the hotel or breakfast was outstanding. I have had better breakfasts at other hotels. Food was lukewarm and boring. Room was very clean and bed comfortable, but bland. I would not seek out this hotel or other Sheraton locations based on this stay. Good location for downtown SLC sites.
November 11, 2013
Rated 3 out of 5 by SLCUT 2nd verse, not as great as the first
Stayed here a few weeks ago, everything was great. Staff were friendly and welcoming, room was perfect. This time (different) staff was seemingly annoyed with the simple fact that I wanted to check in, another front desk staff wasn't wearing any shoes, and our room was clean, but freezing cold, and looked like it was put together in a hurry.
December 4, 2012
Rated 3 out of 5 by Dave247 Old property, worn bed
The property is a low rise in an unfavorable part of the city. The staff were nice, but my bed actually sagged in the middle, there was no VOD on the tv, and no electrical outlets near the bed that were no used for clock or lamps. I will not return to this property
January 9, 2014
Rated 5 out of 5 by cinthyn Great spot, warm , friendly staff
This is a return visit for me. I love the location because it is a great spot for someone who enjoys walking in a glorious city. The shuttle to and from the airport is wonderful. The staff is professional, friendly ,
task oriented. I will continue to stay there when I visit Salt Lake.
December 17, 2013
Rated 5 out of 5 by Janet2013 Cleanliness and friendliness
The staff is so friendly and helpful. We called the hotel at one point while we were out walking in SLC and they sent the airport shuttle to pick us up. The room is very comfortable and the beds are incredibly soft. The Starbucks down stairs is a huge plus. The on site restaurant was great. I would definitely stay here again.
March 1, 2013
Rated 2 out of 5 by Jack25 Great room but no sleep
We booked the junior suite to celebrate a special occasion. The suite happened to be on the 1st floor. At 1:00 AM we were awoken by the sounds of stomping and jumping in the room above us. The stomping and jumping did not stop until 2:30 AM when we finally called the front desk to complain. We should have complained sooner.
May 13, 2013
Rated 3 out of 5 by Plc23 Needs improvement
Room key didn't open gym access even after the front desk reissued keys twice. Room key repeatedly lost function to access room. Front desk failed to mention spg club on check in. Room needed to be vacuumed and room walls had writing on them? Overall the staff needs improvement as does the decor/cleanliness of the rooms.
August 15, 2013
Rated 4 out of 5 by MC202 Restaurant and Location
The hotel restaurant's service was very slow. It took forever to get the bill.
The location of the hotel wasn't the most desireable. The area seemed a little iffy. Had homeless people approaching us while loading the car and there was a motel across the street with police activity going on early in the morning.
September 13, 2012
Rated 5 out of 5 by HappySleeper Super clean, comfy beds, helpful staff!
We stayed for 4 nights while attending the convention of Jehovah's Witnesses in Ogden. We found the room to be impeccably clean, the beds super comfy, and the staff truly helpful.
The restaurant offerings and prices are good; our favorite being the veggie burgers with black beans and guac...a great deal at $8! Save yourself a few $ and order "take out" and go down to the restaurant to pick it up yourself instead of doing room service. We ordered two and the order was mixed up giving us only one, but my hubby only discovered it after opening the containers in our room, and realizing he had only paid for one, not two; when he called to order another, they realized what they had done and told him not to come down, as they would bring it up without charging for room service.
Staff reached out to the kids, including one waiter who positively stuffed our kids' pockets with mints...somebody knows how to make 2 and 4 yr old's happy!
Lots of restaurants nearby, walking distance, even!
July 5, 2012
Rated 3 out of 5 by nobody00000 Room and restaurant were not great
We were given room 801 which is much smaller than the other rooms and the hotel was not full. Te restaurant has very few vegetarian options and is a significant downgrade from the prior Olio. Serve burgers in the bar area, but include more fine dinng options in the restaurants. The place is still empty.
November 6, 2012
Rated 5 out of 5 by SusanEUG Wonderful Staff
I had a wonderful time and from the moment that I was picked up at the airport until I checked out all of the staff that I met were wonderful. They were able to answer all my questions, never made me feel like I was a bother, always pleasant with a smile on their face. Really NICE people.
October 21, 2013
Rated 3 out of 5 by lighting disapointed
Had to change rooms as heat did not work.Slider door did not close properly,single pane windows were dripping with water from condensation.no internet in rooms,Every few minutes you would hear a loud noise (perhaps connected to heater).TV extremely basic.Buffet breakfast was very basic and expensive.
April 15, 2013
Rated 3 out of 5 by SGBB The Average Sheraton
SLC Sheraton is a good hotel from an industry standard perspective. Comfy beds, good club room, friendly staff; what I always expect from a Sheraton.
The rugs in the hallways/elevators are a bit tired but otherwise a nice look and feel.
It is an average hotel in a good location (if visiting SLC).
July 14, 2012
Rated 3 out of 5 by Batgirl734 Hotel is a bit outdated
I had higher expectations for this hotel. My actual room was fine but the room door was incredibly heavy. I mean, VERY heavy. The toilet also didn't flush so well unless you smashed the button in. The front desk was very helpful and nice but I wish they had mentioned there was an airport shuttle.
March 20, 2013
Rated 5 out of 5 by RHIT Very nice hotel
The hotel was very nice. The room was comfortable and the lobby very nice. The hotel is located within easy walking distance of Temple Square and restaurants and shopping. I attended a conference at the hotel, and the meeting rooms were setup properly with the correct working equipment.
October 11, 2013
Rated 4 out of 5 by Consultant WiFi issues in the Garden Rooms
Good hotel nicely refurbished and huge rooms. It consists of two types of accommodation - the tower good size rooms, and decent WiFi; and 2 floors of garden rooms that encase a central garden, pool, etc. Its a pretty long hike around the garden and there is only one elevator at one end of the loop which means an even longer walk if your room is the other side and you don't want to drag your suitcase up a flight of stairs. The garden rooms are even bigger than the tower rooms but the AC units are noisier and I generally turn mine off at night so I can sleep. (I've stayed many times at this hotel.) Most alarming is the WiFi in the garden rooms which drops out and is terribly slow even if you are sitting next to an access point. The hotel doesn't manage the Internet access so they are powerless to fix issues and two hours on the phone to the company that does, hasn't so far fixed anything. They do claim to be in the process of thinking about replacing or upgrading the Internet access though.
February 16, 2013
Rated 5 out of 5 by havebusinesswilltravel A nice stay
I am only stays away from platinum. I have had some ups and downs here. I was upgraded to a loft, there were some chocolate covered orieos waiting (the kids loved them) and everything was great. all in all a great stay. Next time here i will be platinum so I will update you as to how that goes.
April 3, 2012
Rated 3 out of 5 by Utah22 nice room
Room was nice and front desk helpful.
Busy night at hotel and hotel seemed to be unprepared. Parking was full when we arrive and hotel offered valet but had some difficulty finding someone. When we checked out could not find a valet and we had to go to front desk to get help with the car.
November 12, 2012
Rated 4 out of 5 by DW0525 Very good hotel.
All things were great except one of your bellmen? was very rude to us when we were asking to retrieve our luggage that had been stored at your hotel since our room was not ready when we checked in. He came across as being put out that we needed to get something from one of our suitcases.
April 15, 2013
Rated 1 out of 5 by scooter Sleepless in Salt Lake
the $10 charge for internet was enough for me to not come back but the heating fan ran every 4-6 minutes and it roared. Tes I measured it. I felt like I was awake all nite. This felt like a diansaur of a hotel.
Staff was friendly enough but I felt like they all knew the joke was on me.
March 1, 2013
Rated 3 out of 5 by mpxlcts worn but good
Was on a one night business trip and found the hotel to be worn but the rooms were nice. The hallways seem to stretch forever but once you make it to the rooms they are spacious and clean. The hotel is starting to show some wear and tear but it is a convenient and clean place to stay.
January 19, 2012
Rated 3 out of 5 by nobodyspecial wrong information again
once again upon check-out the hotel had made a mistake with my personal information. this time they had my room under a totally different person, yet still linked to my cc. every time I stay here I have a similar issue--even after giving my cc, license, and starwood card...go figure.
August 10, 2012
Rated 3 out of 5 by Tim22 No Electrical outlets in room
I have Sleep Apnea and use a CPAP respirator to help me keep breathing when I sleep. In room 714, I could not find an electrical outlet at the head of the bed. I had to pull the bed away from the wall and unplug the radio/Alarm clock so I could plug my CPAP in. Very inconveinient.
May 20, 2013
Rated 5 out of 5 by joshandang Outstanding hotel for SPG members
My girlfriend and I stayed 11 days and the hotel was great. The staff made us feel very welcome in particular T.C in the 10th floor lounge and Susan in the bar. Scored some great seat for a concert from Bob at the ticket office in the hotel. Had a great time and will be back soon!
March 21, 2012
Rated 4 out of 5 by Timbo13 Salt Lake City - stuck without a flight
It was nice and everyone tried hard to make us comfortable while being stuck without a flight out. We didn't choose to stay overnight but they made it enjoyable at the hotel.
January 6, 2014
Rated 4 out of 5 by Agent13 Very Nice Remodle
Loved the hotel. Disappointed with Valet service. Both arriving and departure no one was available to help. We were told he was on an airport run. You should always have someone available. Runs should be done by another person.
December 15, 2013
Rated 3 out of 5 by Mesa2013 Average
1 person at check in at peak times? Took forever to check in.
Paid extra for the breakfast package. bad move. The buffet is a joke, I have had better meals in the Club Lounge.
January 9, 2014
Rated 3 out of 5 by notsureillbeback Room not ready
I pre-paid $240 for a room that wasn't ready at 5pm. I have been Platinum for several years and most Starwood hotels even allow you to check-in in the morning of your stay, but to not be able to check in after 5pm is not good management. My corporate rate was also not availabe.
June 28, 2013