Rated 4 out of 5 by beedee general
Apparently i pad 60,000 points for one night at $480.
when extending a stay perhap the staff might remember to amend the key
the ambience was excellent but the room cleaner might remember to refill the bits and pieces such as coffee
December 15, 2013
Rated 5 out of 5 by Finnolly Great city escape
The driveway was very busy on arrival but we were seen to most efficiently by Tedley who acknowledged other patrons also arriving. He seemed to be by himself but managed the situation well.
Check in was handled smoothly and we were placed on an SPG floor and received the room we had paid for.
Blackout blinds offered in city side rooms are fabulous & enabled a much anticipated sleep in!
Conservatory Bar service late in the evening was slower than expected but staff were friendly & accommodated our requests.
Breakfast at Feast was beautiful. Service was exemplary despite the Sunday rush which was evident.
The new door locking system that no longer required inserting key card - much better. However after returning from breakfast our key no longer worked and we were advised by staff on the floor to go back to Reception to get a new one. This was not ideal.
Upon check out we were offered a late checkout which unfortunately we were not able to utilise but appreciated the offer.
Bell service was efficient & friendly in all encounters.
A very comfortable hotel and a most enjoyable stay.
December 15, 2013
Rated 3 out of 5 by Spain2010 Under Pressure
Have stayed regularly but clearly under pressure on this occasion due to a conference which took out their entire ability to cater for other hotel guests. Unfortunately we were denied lunch! While I had an agreed late check out they declined my access card at 11am. While this was reactivated, I went to lunch outside the hotel, but on return they had checked me out and removed my clothes to lost property!!! Clearly they were tuining the rooms over faster than they could accommodate their guests!! Staff excellent - Management needs help.
November 27, 2011
Rated 5 out of 5 by ByronVIPTravelNo1 Heaven in the heart of Sydney, Sheraton on the Park
You can’t get a better location for Retail Therapy in the Heart of Sydney. At Sheraton on the Park you are on the doorstep to iconic retail stores like David Jones, and Centrepoint with all the leading luxury stores. And across the road from the Sheraton is the beautiful Hyde Park.
You are struck with high scale elegance with the majestic staircase in the Foyer of the hotel, and the standard of service matches the elegant surroundings with efficient, smart and helpful porters and reception staff. I was impressed by the service immediately when I checked in, as the clerk responded to my questions with lots of information about the Hotel. He described in detail The Executive Club, and the Starwood Preferred Guest program, SPG, and he even showed me on his own mobile phone, that you can download an SPG application, which should make future bookings easy.
My Hyde Park view room was warm and inviting, with a selection of interesting artwork adorning the walls, and elegant round mirror above the bed. The marble bathroom was a good size with large bath and separate shower, which had amazingly good water pressure; I wish I could have it as good as that at home. There was a large plasma Tele, L shape lounge and large desk with an executive style chair.
The cleaners should be highly commended as all the shiny appliances and tap wear literally sparkled.
From the 10th floor you look out to the bank of trees in the park across the road, and you can see the gothic roof top of St Marys Cathedral, but from that level you don’t see into the park.
Most importantly I slept very soundly, as the bedding is very comfortable, so much so I’d like to buy their linen, quilt and pillows from their Sheraton at home range.
The pool is arguably one of the best Hotel pools in Sydney, located on the top floor of the hotel with a glass ceiling. Remember to take your camera to the pool to capture the amazing vista from the azure blue pool, across Hyde Park to St Marys Cathedral and out to the Sydney Harbour. The pool and spa were both heated to perfect temperatures, and the overall impression of the area is relaxing and luxurious. The change rooms are fitted out with lockers, and there are spare bathroom products to use in the showers. I didn’t have time to try the steam and sauna rooms, or the Spa treatments but will try them next time. However I did meet the Spa staff at the Spa reception and they were very helpful supplying towels, a robe and locker key.
The 21st floor Executive club is another place to take your camera, as you can step out to a couple of small Juliet type terraces and enjoy the stunning view. There are lots of comfy booths and arm chairs, soft mood lighting, complimentary drinks and snacks, a relaxing place to escape the bustle of the city. I bumped into a business man, who said he travels 200 days a year, and that Sheraton in the Park is his favourite hotel worldwide, and I can understand why.
Get to the Exec club early if you get a window seat to capture the full view. If you have a sweet tooth then look forward to sampling the gorgeous little desserts.
I enjoyed breakfast the 1st day in the Exec Club, nice to have breaky with a view, and the staff are cheerful, quick to deliver tea/ coffee, and selection of eggs, bacon, baked beans, fruit, yogurts, cheese and bread.
The 2nd day I had the buffet breakfast in the downstairs Restaurant. Eggs & omelettes are cooked on the spot by the chef to your personal preference, which I've experienced more predominantly in Asian Hotels but not so much in Australian hotels, so I was pleasantly surprised to get my tailored made omelette, and yes it was great. Huge buffet selection in modern and sleek surroundings with outlook to the park through the large glass windows.
My trip was for business, so I found the location very convenient. When I needed a taxi in the morning there were a couple of taxis waiting at the entrance, but there’s also bus and train stations just across the road. And the location is in walking distance to the other major streets in the CBD.
Also just a quick stroll across the park, and past the beautiful large fountain, is St Marys Cathedral, one of Sydney’s most treasured buildings.
So many reasons to recommend this beautiful Hotel, its definitely a favourite Sydney hotel and I hope to go back again soon.
March 18, 2012
Rated 5 out of 5 by Grahame Brilliant
Best hotel I have ever stayed at in Australia.
Best food ever at an Australian hotel.
December 17, 2013
Rated 5 out of 5 by megmeister Welcome back!
After a disastrous visit to the Sheraton over a year ago, my husband and I returned for his 40th birthday celebrations this weekend just gone to check out whether it was worth the return.
We were not disappointed - in fact we were delighted with the welcome we received and level of service offered to us. Nothing was too hard and a complimentary upgrade to a Terrace Suite from an Executive Club room was the icing on the cake that made the weekend much more memorable. Love the Executive Club facilities - they never disappoint with quality service, food and beverages on offer. Kudos to the staff and management for turning me back into a Sheraton on the Park lover!
April 22, 2013
Rated 5 out of 5 by Buddy226 Most welcoming staff I've seen
I stayed 2 nights with my family. From the moment I entered the hotel , what I saw was a very friendly,welcoming staff. It was very heartwarming. They really should be appreciated for what there doing out there, as that itself make you revisit the hotel.
The entry was grand and the room, gorgeous.
We had few meals at Feast. The food was very good and reasonably priced for the guests.The only complaint is that lunch and dinner buffets had almost the same menu.
The pool is small but very practical for a quick dip and I loved the jacuzzi next to the pool, with it's warm water.
I would most definitely come back.
September 9, 2013
Rated 5 out of 5 by themachine100 sheraton on the park sydney
Great location in heart of the city. Always a terrific night out! This time around to get the Xmas shopping done!
December 14, 2013
Rated 5 out of 5 by Jacque This hotel exceeded our expectations
We stayed here the weekend of our wedding and utilised the room for bridal preparations and first night of our honeymoon. Sheraton management and staff went well and beyond meeting our expectations. As you can imagine not everything on a wedding day goes to plan, but the staff at Sheraton were more than happy to help us out with absolutely anything we needed. Everything went smoothly which was partly due to the efficiency and professionalism of the staff. They even did a little "something special" for us when we returned at the end of our day. A very big THANKYOU to everyone involved in making our stay one to remember. Will definately be staying here again. Jacque
May 30, 2012
Rated 5 out of 5 by caz18 comfort & quality
well appointed rooms good views over the park & partial harbor views.All staff welcoming & efficient from reception through to housekeeping.would definitely stay again when in sydney.
December 12, 2013
Rated 5 out of 5 by Gleno Starwood ??
Generally a good experience. But we looked up Last minute.com on Wednesday prior and found the public were being offerred the $549 rate. We mentioned this when booking through Starwood but were told no better than $549 was available.
We showed The Last Minute email to the helpful guy behind reception and he reffered it up the line for us to receive the SPG 10 % discount . Without that, what's the benefit of Starwood ??
December 2, 2013
Rated 4 out of 5 by Liz57 liz57
I have been staying at Sheraton the Park about 5 times each year for the past 5 years. The welcome from the Concierge staff is always greatly appreciated. The reception staff are not always freindly or helpful. The Executive Club staff are always friendly and attentive & make you feel welcome & valued
December 9, 2013
Rated 5 out of 5 by Spaceman Great hotel
Stayed on points for 5 nights in a room on the club floor and it was worth all the points and then some. While it appears as though there aren't any park-view rooms on the club floor other than the suites, the room was large, well laid out, and very comfortable to be in. The club lounge was sleek, stylish, had nice views, and was also quite large and well laid out. The food in the club lounge was delicious and the staff were very attentive as well. Upon checkout I was surprised to learn of minibar and room service charges that I had not accrued, but by the time I returned home everything had been sorted out correctly.
April 28, 2013
Rated 4 out of 5 by Amyee Beautifully presented in a park side location
I've stayed here twice. Once in a city view room, once in a Hyde Park view room. Let's just say it's absolutely worth it to upgrade to a Hyde Park view as you can wake up with the glorious sight of Hyde Park right outside your window.
For this particular stay I wasn't happy with the pillows. I didn't have any choice of style of pillows as all the four pillows on the bed were hard. I did not have a great night's sleep and woke up with a sore neck.
Besides the unfortunate encounter with pillows this time round, I am still impressed with the hotel. Staff are always courteous and helpful, and the breakfast is excellent.
August 14, 2012
Rated 3 out of 5 by Murray26 Soaked in 5 glasses of beer and accused of stealing from the minibar
Fantastic hotel. Spent a night as attending charity ball for premature babies. Stay marred by waiter accidently spilling 5 beers over me whilst I was sitting at the table. Staff didn't seem to care very much, neither on check out. then to top that email suggesting I had mistakenly had a bottle of wine from the minibar and I would be charged in 7 days if I didn't call. Rang up and got an attitude of well I don't believe you but won't charge you. All I am left with is a soggy memory, dry cleaning bill and a bad taste. Not what I would expect from the Sheraton. Hotel fantastic, food great just let down a bit by service.
September 4, 2012
Rated 4 out of 5 by Graeme61 Overall a great hotel
Can't fault the hotel. Accommodation is great. Up with the best in the world. Only thing you need to watch is they charge donations without approval.... Something I strongly disagree with. This being said will stay with them in the future
December 10, 2013
Rated 4 out of 5 by Lewis55 A great place but two niggles
I often stay at the Sheraton on the Park when I am in Sydney. I have always liked the hotel for its facilities, convenience and the efficiency and courtesy of its staff. I have also always liked the Club, and enjoyed the quality of its offerings. I was mostly not disappointed this trip, but I was in Sydney and at the hotel for a longer period than usual. That meant that i also struck a couple of things that made me less happy. The first was the quality of the service in the Club. This was less attentive than I remembered and on one occasion, at breakfast, I had to wait for over thirty minutes before I was asked what i wanted to drink and that was after I went to get it myself. The staff member who was attending to that area of the club sought to apologise, but the apology was so patronising that I felt offended. I did not want to respond at the time because I did not wish to make an awkward situation more awkward. The other issue related to valet parking. I always use this service and for the most part am pleased with it, but one morning, when I was especially anxious to be away on time, when I called the concierge's desk, there was no response at all. The phone rang for nearly ten minutes until I went down and asked for the car directly at the front. Again, the staff were apologetic, but if I am made late for an appointment, than those apologies count for very little. They are my niggles, and I have set them down as fairly as i can. Will I come back? Probably, but I will still check out other options too.
December 13, 2013
Rated 4 out of 5 by Rico72 Perfect location with private balcony
I stayed in an executive park view with balcony room. Views were amazing and balcony was perfect.
Staff including Front Desk Manager were very helpful.
Definitely will stay at this property again!
December 7, 2013
Rated 5 out of 5 by Marg1314 Best Sydney Hotel
Excellent location, friendly attentive staff, excellent amenities, great value for money.
December 9, 2013
Rated 2 out of 5 by Cherry Overcharged & Impatient Staff
I booked 4 x city view rooms, for 8 people. I was told that i would not incur pre-authorisation charges, yet I did. I was also overcharged $130 for a bogus fee, that no one at the Sheraton Hotel could explain. When we checked in we were told someone had already checked in to one of the rooms, and it wasn't any of us. Our bags went missing and ended up in someone else's room, whilst another friends bags were left in the lobby for 6 hours, unattended. The front house manager, Christian, the next morning at check out was so rude to one of my friends that had been overcharged and I even had to ask him to show some patience and common courtesy, as he raised his voice at her and demanded things from her, huffing and staring her down. Unacceptable. We were not given anything complimentary for our troubles. Not enjoyable.
August 29, 2012
Rated 5 out of 5 by RNN54 Right in the heart of the CBD.
This was a night in the city away from home to have dinner and see a show at the State Theatre. Our accommodation at the Sheraton on the Park was superb, dinner at Feast restaurant was great, and the hotel staff attentive and friendly.
Can't wait to stay at the Sheraton again and will definitely highly recommend to friends.
December 2, 2013
Rated 5 out of 5 by Rosie50 Great location, beautiful retreat in the city
We stayed for two nights to catch up with friends and attend an exhibition. Great location for enjoying the best of Sydney with Hyde Park, the Museum and Domain, and great shopping on your doorstep. The hotel provides a wonderful and luxurious retreat to make you feel special with beautifully appointed rooms. The only problem we had was that the very comfortable king 'sweet sleeper' made us feel overheated. Fantastic buffet breakfast with top service for a fully booked hotel. We have stayed in many top Sydney city hotels over the years but this is the first time at Sheraton on the Park and we will be back!
January 7, 2013
Rated 4 out of 5 by theking50 weekend away
we just stayed at the sheraton for a fri/ sat night on arrival to the room we were pleasantly surprised to find a large well set out room sitting in the sun looking out over hyde park THE PROBLEM THOUGH came at night loud street noise busses cars sirens even people talking on the side walk below and we were on the 10th floor also noise from the room above !! we ate at the seafood buffet it was OK bit expensive for some but it was all saved by the young lady in the resteraunt LINDA she was great made our night and from what we saw did the same for many others over all a good weekend but LETDOWN by the noise
May 29, 2012
Rated 4 out of 5 by smerlon Good Hotel, Good to Platinum members
I lived at this hotel for 4 months at one stage and stay regulary since, it is always good to platinum members and more than often upgrades to executive suites, many hotels in Sydney have WIFI but the Sheraton doesn't seem to see this as a priority although getting complaints over it.
The executive lounge is great with a good selection of food in the evening although the breakfasts get very tiresome as they have prepared the same small selection of scrambled eggs and chicken sausages for years, the front office staff are great although the concierge has one or two staff that have been working there for a little to long and believe they are above the guests, overall a solid hotel.
February 28, 2012
Rated 4 out of 5 by Marsey This hotel is near everything in Sydney
I always enjoy staying at the Sheraton especially in Sydney, comfortable beds, lovely hot showers, everything on hand. The staff and friendly and very helpful, what more can I say.
December 5, 2013
Rated 5 out of 5 by JellyB Great location
I love everything about this hotel. The location is excellent, along with the decor, food, staff and parking facilities. It is just the best hotel for a shopping trip to the Sydney CBD or a romantic getaway.
December 3, 2013
Rated 5 out of 5 by squeeze So close to City shopping
If you want a hotel with great proximity to CBD this is the location. Opposite Hyde Park & a short walk to city shops & Darling Harbour, we would'nt stay anywhere else.
December 3, 2013
Rated 5 out of 5 by Jenny10 Always enjoyable
We always love staying at Sheraton on the Park. It has a warm and relaxing feel and is not manic like some other large hotels.
The location is great if you love shopping and it is great to have an early morning walk in the park. They also have the best breakfast of all the hotels ( and there are lots) that we have stayed at.
We had room service dinner and the quality was very good and met our needs at the time. Was a bit pricey though ($28 Caesar Salad, $34 pizza and $8 delivery charge). This is on par with most hotels so if you have a little
more time try one of the excellent eateries nearby.
June 11, 2013
Rated 5 out of 5 by Ryukus Amazing hotel and superior service
Stayed at the Sheraton on the park in our first visit to Australia. Super great location, right in the middle of everything we want to visit. The property is well maintained and of great quality. The nice lady in the front desk recognized our SPG level and upgraded us to an Executive Suite facing the Hyde Park. Amazing room with an amazing view. Will definitely stay at this property again the next time we visit Sydney.
July 1, 2012
Rated 5 out of 5 by Belinda64 Great location and facilities
This is a wonderful hotel in which to stay if you wish to explore the city of Sydney. It is proximate to great public transport for those attractions outside the Rocks and CBD areas. It is very convenient for business not just due to locality but the facilities mean all your needs are met. We could not fault the food or the service which was attentive but not intrusive. While a large hotel it felt very intimate and welcoming.
November 19, 2013