Rated 5 out of 5 by Jamie01 A great Sydney Hotel
Always excellent service with a smile
Also great location
June 28, 2012
Rated 5 out of 5 by gav92rui Great stay
It was great that we could get into our room a little early instead of having to leave a luggage down stairs.
the blockout shutters were a great idea to help us slepp even better.
The bed was fantasic except for the pillow was to big, it would of been nice to have a couple of different sizes maybe on the lounge.
I would 100% recommend your hotel to everyone
December 24, 2013
Rated 5 out of 5 by Kakman1 Large modern rooms!
Hotel exceeded expectations with large modern rooms, timely room service (with extensive options) and great breakfast buffet.
December 29, 2013
Rated 5 out of 5 by Lilly20 Beautiful hotel
Very professional staff
Breakfast was amazing
This is our hotel, when in Sydney
December 30, 2013
Rated 2 out of 5 by Ditheyrose Missing the WOW factor
Me, my wife and our baby recently had dinner at feast restaurant on Christmas eve, when i made the booking i told them we will need a baby chair, provided them with our SPG member and advised them it was my wife's birthday dinner. I only asked them a simple request for a plate with happy birthday wording and a small cake and they advised me they will prepare for it. (we had dinner at four points hotel darling harbour last year for our wedding anniversary and requested the same and i was really happy with the arrangement)
We came to the dinner and no baby chair on our table (we had to ask the server), the table was set up for 4 people (it didn't seem the table was prepared for us). We paid double price due to the Christmas eve and they rushed us to be finished the dinner in 2 hours. We didn't get our request for the birthday plate (so so dissapointing, it was a special dinner for us but it seemed the staff didn't really care). When we asked for the bill the discount for SPG member was not included. (what's the point of giving our SPG number when we made the booking??)
I also wondered about SPG dine and save its delicious come back promotion as per the advertisement, are we getting it???
Overall we were so surprise that the level of this service happen at the big 5 star hotel chain of Starwood.
December 30, 2013
Rated 5 out of 5 by Peter34 Great location and executive lounge
This Sheraton is a stone's through from all of Sydney's major attractions and shops; the friendly service in the executive lounge is another great feature
December 27, 2013
Rated 4 out of 5 by Cassie13 Dropped standards
Arriving to the Hotel by Taxi, my daughter and I were not acknowledged by any of the Doormen who seemed plentiful , but aimless. We managed our suitcases to Reception and continued to take them ourselves to our room. I am not enamoured with obsequious staff, and during our evening drinks in the Club, it was a matter of who stays at this property often, as these were the patrons that got all the unprompted attention. The breakfast selection art the Club is tired.....dry scrambled eggs, lack of juice choices and tea bag (not leaf) tea. SOTP has always been my first choice in Sydney, but think that some areas are letting the side down.
July 9, 2012
Rated 4 out of 5 by RustyBruce Overall Experience
The Sheraton on the Park is our preferred hotel in our home city. We often spend a weekend night at the Sheraton on the Park when being tourists in our home city.
December 26, 2013
Rated 5 out of 5 by Stephy29 Mrs Smith
Great location, uncomfortable sagging beds, hard pillows or soft pillows that flatten out flat.
Why have the SPG if you never let your guest redeem the points? Just frustrates your guests .The constant every day fluctuation of prices of room rates (it's not the stock market, this is also frustrating).
December 22, 2013
Rated 5 out of 5 by Jen1534 Five star location
This is my second time in this hotel in a month. My room was upgraded the first time, which is always appreciated. The hotel is so well located for business and shopping in the CBD. Check in and check out were a breeze with very personable staff. Room was great, extremely comfortable bed, gym well equipped. I loved being able to leave my car underneath the hotel for the rest of the day after I checked out, at no extra charge, so I could continue my Christmas shopping.
December 10, 2013
Rated 4 out of 5 by Bucky767 Bathroom features lacking
This is a very good hotel that could be rated excellent if several design changes would be made in the large bathroom. I should mention the bathroom is luxurious and spacious and has both a tub and a large shower. However, there is inadequate counter space. There is unused space underneath the single sink that should have been used for a storage shelf. Also there is a metal shelf in the shower that has no drainage holes and thus fills up with water that must be swept out to keep the soap from melting into a goo--another design flaw.
November 29, 2013
Rated 5 out of 5 by Leighjack Service and luxury
Far exceeded expectations with luxury and front office assistance. the deal we had included parking and being able to leave the car in the Sharaton car park for the whole day after check-out was such a help.
Well certainly be back.
December 22, 2013
Rated 3 out of 5 by Spain2010 Under Pressure
Have stayed regularly but clearly under pressure on this occasion due to a conference which took out their entire ability to cater for other hotel guests. Unfortunately we were denied lunch! While I had an agreed late check out they declined my access card at 11am. While this was reactivated, I went to lunch outside the hotel, but on return they had checked me out and removed my clothes to lost property!!! Clearly they were tuining the rooms over faster than they could accommodate their guests!! Staff excellent - Management needs help.
November 27, 2011
Rated 5 out of 5 by ByronVIPTravelNo1 Heaven in the heart of Sydney, Sheraton on the Park
You can’t get a better location for Retail Therapy in the Heart of Sydney. At Sheraton on the Park you are on the doorstep to iconic retail stores like David Jones, and Centrepoint with all the leading luxury stores. And across the road from the Sheraton is the beautiful Hyde Park.
You are struck with high scale elegance with the majestic staircase in the Foyer of the hotel, and the standard of service matches the elegant surroundings with efficient, smart and helpful porters and reception staff. I was impressed by the service immediately when I checked in, as the clerk responded to my questions with lots of information about the Hotel. He described in detail The Executive Club, and the Starwood Preferred Guest program, SPG, and he even showed me on his own mobile phone, that you can download an SPG application, which should make future bookings easy.
My Hyde Park view room was warm and inviting, with a selection of interesting artwork adorning the walls, and elegant round mirror above the bed. The marble bathroom was a good size with large bath and separate shower, which had amazingly good water pressure; I wish I could have it as good as that at home. There was a large plasma Tele, L shape lounge and large desk with an executive style chair.
The cleaners should be highly commended as all the shiny appliances and tap wear literally sparkled.
From the 10th floor you look out to the bank of trees in the park across the road, and you can see the gothic roof top of St Marys Cathedral, but from that level you don’t see into the park.
Most importantly I slept very soundly, as the bedding is very comfortable, so much so I’d like to buy their linen, quilt and pillows from their Sheraton at home range.
The pool is arguably one of the best Hotel pools in Sydney, located on the top floor of the hotel with a glass ceiling. Remember to take your camera to the pool to capture the amazing vista from the azure blue pool, across Hyde Park to St Marys Cathedral and out to the Sydney Harbour. The pool and spa were both heated to perfect temperatures, and the overall impression of the area is relaxing and luxurious. The change rooms are fitted out with lockers, and there are spare bathroom products to use in the showers. I didn’t have time to try the steam and sauna rooms, or the Spa treatments but will try them next time. However I did meet the Spa staff at the Spa reception and they were very helpful supplying towels, a robe and locker key.
The 21st floor Executive club is another place to take your camera, as you can step out to a couple of small Juliet type terraces and enjoy the stunning view. There are lots of comfy booths and arm chairs, soft mood lighting, complimentary drinks and snacks, a relaxing place to escape the bustle of the city. I bumped into a business man, who said he travels 200 days a year, and that Sheraton in the Park is his favourite hotel worldwide, and I can understand why.
Get to the Exec club early if you get a window seat to capture the full view. If you have a sweet tooth then look forward to sampling the gorgeous little desserts.
I enjoyed breakfast the 1st day in the Exec Club, nice to have breaky with a view, and the staff are cheerful, quick to deliver tea/ coffee, and selection of eggs, bacon, baked beans, fruit, yogurts, cheese and bread.
The 2nd day I had the buffet breakfast in the downstairs Restaurant. Eggs & omelettes are cooked on the spot by the chef to your personal preference, which I've experienced more predominantly in Asian Hotels but not so much in Australian hotels, so I was pleasantly surprised to get my tailored made omelette, and yes it was great. Huge buffet selection in modern and sleek surroundings with outlook to the park through the large glass windows.
My trip was for business, so I found the location very convenient. When I needed a taxi in the morning there were a couple of taxis waiting at the entrance, but there’s also bus and train stations just across the road. And the location is in walking distance to the other major streets in the CBD.
Also just a quick stroll across the park, and past the beautiful large fountain, is St Marys Cathedral, one of Sydney’s most treasured buildings.
So many reasons to recommend this beautiful Hotel, its definitely a favourite Sydney hotel and I hope to go back again soon.
March 18, 2012
Rated 5 out of 5 by megmeister Welcome back!
After a disastrous visit to the Sheraton over a year ago, my husband and I returned for his 40th birthday celebrations this weekend just gone to check out whether it was worth the return.
We were not disappointed - in fact we were delighted with the welcome we received and level of service offered to us. Nothing was too hard and a complimentary upgrade to a Terrace Suite from an Executive Club room was the icing on the cake that made the weekend much more memorable. Love the Executive Club facilities - they never disappoint with quality service, food and beverages on offer. Kudos to the staff and management for turning me back into a Sheraton on the Park lover!
April 22, 2013
Rated 3 out of 5 by AFD3 2 problems not expected of 5-star hotel
First, immediately after checking in and getting to my room I found that the beer in the minibar had been opened and refilled with water. Very unpleasant.
Second, I requested a late check-out time of 2pm, as I had a 10pm flight departure. My colleague was granted 4pm check-out at no cost; however, I was told by the manager that 2pm check-out would cost me $50. Double standards -- very frustrating.
December 12, 2013
Rated 5 out of 5 by Buddy226 Most welcoming staff I've seen
I stayed 2 nights with my family. From the moment I entered the hotel , what I saw was a very friendly,welcoming staff. It was very heartwarming. They really should be appreciated for what there doing out there, as that itself make you revisit the hotel.
The entry was grand and the room, gorgeous.
We had few meals at Feast. The food was very good and reasonably priced for the guests.The only complaint is that lunch and dinner buffets had almost the same menu.
The pool is small but very practical for a quick dip and I loved the jacuzzi next to the pool, with it's warm water.
I would most definitely come back.
September 9, 2013
Rated 5 out of 5 by Jacque This hotel exceeded our expectations
We stayed here the weekend of our wedding and utilised the room for bridal preparations and first night of our honeymoon. Sheraton management and staff went well and beyond meeting our expectations. As you can imagine not everything on a wedding day goes to plan, but the staff at Sheraton were more than happy to help us out with absolutely anything we needed. Everything went smoothly which was partly due to the efficiency and professionalism of the staff. They even did a little "something special" for us when we returned at the end of our day. A very big THANKYOU to everyone involved in making our stay one to remember. Will definately be staying here again. Jacque
May 30, 2012
Rated 4 out of 5 by Serendipity I really enjoyed the stay at Sheraton on the park
The hotel is located right in front of the hyde park that you can just walk across the road to have a walk. Also westfield shopping center is just a coner away which makes shopping very convenient. I walked to Darling harbour for about 10~15mins. Placed in the heart of sydney where you can explore the city. I found hair lying arond in the tub before I fill it in. Other than that, my stay was very staisfying.
December 10, 2013
Rated 5 out of 5 by Legacy Excellent Location
The location near the Park makes this one of the unique features of this hotel.
I always enjoy staying here.
December 21, 2013
Rated 5 out of 5 by Spaceman Great hotel
Stayed on points for 5 nights in a room on the club floor and it was worth all the points and then some. While it appears as though there aren't any park-view rooms on the club floor other than the suites, the room was large, well laid out, and very comfortable to be in. The club lounge was sleek, stylish, had nice views, and was also quite large and well laid out. The food in the club lounge was delicious and the staff were very attentive as well. Upon checkout I was surprised to learn of minibar and room service charges that I had not accrued, but by the time I returned home everything had been sorted out correctly.
April 28, 2013
Rated 4 out of 5 by Denni Great location
Love this hotel. Best location if you like shopping. Rooms are great especially the bathroom. The lunch buffet is so popular it is usually booked out. Breakfast was good but pricey, I've had better. Overall I keep coming back because you are made to feel special.
December 17, 2013
Rated 4 out of 5 by Amyee Beautifully presented in a park side location
I've stayed here twice. Once in a city view room, once in a Hyde Park view room. Let's just say it's absolutely worth it to upgrade to a Hyde Park view as you can wake up with the glorious sight of Hyde Park right outside your window.
For this particular stay I wasn't happy with the pillows. I didn't have any choice of style of pillows as all the four pillows on the bed were hard. I did not have a great night's sleep and woke up with a sore neck.
Besides the unfortunate encounter with pillows this time round, I am still impressed with the hotel. Staff are always courteous and helpful, and the breakfast is excellent.
August 14, 2012
Rated 3 out of 5 by Murray26 Soaked in 5 glasses of beer and accused of stealing from the minibar
Fantastic hotel. Spent a night as attending charity ball for premature babies. Stay marred by waiter accidently spilling 5 beers over me whilst I was sitting at the table. Staff didn't seem to care very much, neither on check out. then to top that email suggesting I had mistakenly had a bottle of wine from the minibar and I would be charged in 7 days if I didn't call. Rang up and got an attitude of well I don't believe you but won't charge you. All I am left with is a soggy memory, dry cleaning bill and a bad taste. Not what I would expect from the Sheraton. Hotel fantastic, food great just let down a bit by service.
September 4, 2012
Rated 4 out of 5 by Sheba2 The executive lounge is an excellent facility
We have stayed at the hotel many times and always been impressed with the staff, especially in the driveway and enjoyed the gym and pool and the Executive lounge. This time the lounge was overcrowded making it difficult to get breakfast and on one occasion even to find a seat. I suggest you consider reducing the numbers and thereby making it more exclusive. I also suggest you introduce a dress code, for the evenings.
December 7, 2013
Rated 4 out of 5 by beedee general
Apparently i pad 60,000 points for one night at $480.
when extending a stay perhap the staff might remember to amend the key
the ambience was excellent but the room cleaner might remember to refill the bits and pieces such as coffee
December 15, 2013
Rated 5 out of 5 by Finnolly Great city escape
The driveway was very busy on arrival but we were seen to most efficiently by Tedley who acknowledged other patrons also arriving. He seemed to be by himself but managed the situation well.
Check in was handled smoothly and we were placed on an SPG floor and received the room we had paid for.
Blackout blinds offered in city side rooms are fabulous & enabled a much anticipated sleep in!
Conservatory Bar service late in the evening was slower than expected but staff were friendly & accommodated our requests.
Breakfast at Feast was beautiful. Service was exemplary despite the Sunday rush which was evident.
The new door locking system that no longer required inserting key card - much better. However after returning from breakfast our key no longer worked and we were advised by staff on the floor to go back to Reception to get a new one. This was not ideal.
Upon check out we were offered a late checkout which unfortunately we were not able to utilise but appreciated the offer.
Bell service was efficient & friendly in all encounters.
A very comfortable hotel and a most enjoyable stay.
December 15, 2013
Rated 5 out of 5 by Grahame Brilliant
Best hotel I have ever stayed at in Australia.
Best food ever at an Australian hotel.
December 17, 2013
Rated 2 out of 5 by Cherry Overcharged & Impatient Staff
I booked 4 x city view rooms, for 8 people. I was told that i would not incur pre-authorisation charges, yet I did. I was also overcharged $130 for a bogus fee, that no one at the Sheraton Hotel could explain. When we checked in we were told someone had already checked in to one of the rooms, and it wasn't any of us. Our bags went missing and ended up in someone else's room, whilst another friends bags were left in the lobby for 6 hours, unattended. The front house manager, Christian, the next morning at check out was so rude to one of my friends that had been overcharged and I even had to ask him to show some patience and common courtesy, as he raised his voice at her and demanded things from her, huffing and staring her down. Unacceptable. We were not given anything complimentary for our troubles. Not enjoyable.
August 29, 2012
Rated 5 out of 5 by Gleno Starwood ??
Generally a good experience. But we looked up Last minute.com on Wednesday prior and found the public were being offerred the $549 rate. We mentioned this when booking through Starwood but were told no better than $549 was available.
We showed The Last Minute email to the helpful guy behind reception and he reffered it up the line for us to receive the SPG 10 % discount . Without that, what's the benefit of Starwood ??
December 2, 2013