Rated 5 out of 5 by Aidyn Romantic getaway
Love to stay at this hotel. Old San Juan is beautiful and full of history.
July 19, 2014
Rated 5 out of 5 by Brixster Good Choice!
Great hotel in a great location. Easy to have a fine vacation without a rental car because it is close to many fine restaurants and major attractions with excursions to remote area readily available. Staff was extremely friendly at all levels and they were all eager to please. This would definitely be our pick for a return trip to Old San Juan
April 17, 2013
Rated 5 out of 5 by judy Great Vacation
This was our first visit to Old San Juan. The hotel staff were wonderful and extremely helpful. Although this hotel isn't on the beach, the view of the harbor is beautiful. If you are looking for a great location in Old San Juan, this hotel is perfect, it's conveniently located to restaurants, tours, etc. We would definitely stay here again.
March 2, 2013
Rated 5 out of 5 by JOSELUIS Excellent Hotel
The Sheraton Old San Juan is a excellent hotel. Nice swimming pool with jacuzzi, the gym and Palio Restaurant are great. The front desk give me a excellent attention. The room services was fast and the food was delicious. I will recommend this hotel to everybody. Also the hotel is pet friendly and the Casino have a lot of slot machines.
July 11, 2012
Rated 4 out of 5 by ConejoTonto Centric and good managed hotel
Even though the hotel is a small building, its location and staff mede my stay really pleasant. The breakfast buffet is fantastic with a superb view to the San Juan bay. Its walking distance to the Old San JUan is an advantage for the walking-lover, bar-hoping person like me. I really enjoy staying in this hotel. Keep on the good work.
October 14, 2013
Rated 3 out of 5 by al1999 great location, friendly staff, outdated hotel
The location was great and the staff friendly and helpful. Great little pool on the roof. For the price it was definitely a good stay but if you are looking for something sophisticated, romantic, or modern this is not the place. The hotel is clean, the staff does an excellent job, but the design is outdated and cheesy.
April 19, 2013
Rated 5 out of 5 by Billy555 This hotel is in a great location with a very professional staff
We recieved 5 star service with a 5-star accomodation, very convenient to all locations, great palce to begin a cruise and ena a crusie
June 30, 2014
Rated 4 out of 5 by Daisy Great location
location is very convenient, front desk staff polite and willing to help, room smells a bit when firstly enter, after air-conditioning, the smell wa gone. Casino in 1st floor lobby, quite old. Only complaint goes to lobby staff, not quite responsive to handle baggage when check in and check out.
April 30, 2013
Rated 4 out of 5 by sam2012 Good Location
Great location in Old San Juan. The staff was friendly and the rooms were clean. The only complaint I have was that my room was under the gym which anytime anyone got on the treadmill you would think the ceiling was going to come down, not pleasant at 0430 am, so don't stay on the 8th floor
July 2, 2012
Rated 2 out of 5 by trigirl Did not meet expectations
The employees of this hotel leave a lot to be desired. I think they have forgotten that they represent the hotel and when they are rude and unhelpful, they make a black mark on the hotel. Taxi service early in the morning is a HUGE problem. The key cards rarely work in the elevators.
March 21, 2013
Rated 5 out of 5 by JimmieJL7 STAY WAS GREAT
This was my second stay at this hotel and again it proved my expections in all areas
staff helpful and friendly, room clean and well maintained,food ok, check out process was fast (express check out) I will indeed stay in this establishment on my next visit, using the special rate.
August 6, 2012
Rated 5 out of 5 by rj2013 This hotel has the greatest staff
A good hotel is always made great by their staff. This was our 4th stay and each time the warmth and friendliness of the staff amazes us. From the housekeeping right up the the hotel manager, these are great people who provide attention to detail and a welcoming atmoshpere.
May 6, 2013
Rated 5 out of 5 by William8132 Great Hotel
Very nice hotel, excellent staff and perfect location in Old San Juan. Javier at the front desk was particularly helpful, lending me an umbrella to run down to the local CVS Pharmacy when it was pouring rain! I would highly recommend this hotel when staying in Old San Juan.
May 11, 2013
Rated 4 out of 5 by MNTraveler81 Hoping the renovations get done quickly!
This hotel was conveniently located. The staff was nice. The rooms, however, are severely outdated, and smell like smoke (even though they are non-smoking). The TV reception isn't the greatest, and the beds do creak a lot. That being said...its probably par for the area.
August 19, 2013
Rated 5 out of 5 by Hanadiverse Great Hotel with amazing staff in a great location !
Love this hotel! This is our second time staying at Sheraton and will definitely be back! The staff is super nice the rooms are clean and spacious and the location is the best in San Juan!
May 29, 2014
Rated 4 out of 5 by Rosie41 A Few Shortcomings
I felt that housekeeping left a little to be desired, i.e. plastic liner for ice bucket was not replaced after the initial one was used (for five days). Also, plastic cups were not always replaced as used, washcloths not always replaced, although we never ran out.
February 12, 2014
Rated 4 out of 5 by fa7002 Good hotel in a great location
We stayed at this hotel prior to boarding a cruise. It was in the perfect location across the street from the port, literally a five minutes walk. We could see our ship from our window.
The hotel is nice, a bit outdated, but was perfect for what we needed.
March 9, 2014
Rated 3 out of 5 by Lee78 Average
If you need a quick place to stay, this will do. It's clean and close to the cruise docks. However, if you're looking for a vacation hotel you should pass on this one. Tiny pool and pool area. Room service at odd times. Not what you expect for a Starwood island hotel.
January 5, 2013
Rated 4 out of 5 by Luiso1 Great location
In the heart of Old SJ... beautiful. I would go there again but it would be nice if the rates were more affordable. Get ready to pay for parking also but available options are pretty affordable. Location is unbeatable. Beautiful rooms, clean, VIP staff very helpful.
August 14, 2013
Rated 3 out of 5 by SanJuan2013 Old San Juan Sheraton
Food and Room Service gets an A+ .. the rooms are very average with the feel of a storage room and house keeping service is bad. Front Desk staff is friendly and very nice -- over all service in the hotel that might anticipate a guests needs is very lacking.
February 4, 2013
Rated 3 out of 5 by Emmanuel837 Staff is friendly, but they lack direction.
I stayed here from 7/05/2014 till 7/12/2014. First of all, i called in to inform them that my fault time has been changed, so i'll be arriving on 07/06 instead of 07/05 and asked if i can check out at 6PM on 07/12 since i'll be arriving the next day anyway. Whoever i spoke with confirmed that they understood. Fast forward to 4am on 05/06 (sunday), i get there to check in after my flight, but i was told that "all the rooms where booked" and i'll now have to drive to the other Sheraton (Sheraton Puerto Rico Hotel and Casino) and come back to check in the next day. I then asked again if i can check out at 6PM again on 07/12 and the guy said he'll check with his supervisor and leave a note on my account. Came back the next day and still no answer, but i was about to check in. Called back a couple of nights after and was told that i'd have to check out at 12PM even after explaining that my flight is at 7:55PM.
To rate the room and the entire environment: The room was clean, but not quite what you'll expect from a Sheraton. At night and early in the morning, the employees make a lot of noise in the hallways. Make sure they give you a room far away from the "associates room", "vending room" and the "ice room". The elevator is laughable and it looks old fashion, but it does work. The pool and gym were unexpectedly small. SOME guest service employees look like they don't want to work there.
July 13, 2014
Rated 4 out of 5 by Bob248 Somewhat dissappointed
Although the rooms (we had 3) were allright they were all not available by the 3pm check in time dispite a promise from the front desk. We were coming off a cruise and left our bags at the hotel about 10 am and were promised the rooms would be ready by 3pm.
August 24, 2012
Rated 3 out of 5 by Phases123 Great location & lots of cruise people
Sheraton Old San Juan has an excellent location but is loaded with cruise people. No club lounge is a negative. Friendly personnel is a positive. Overall, a place to stay if you are in town for 1 or 2 days. Not a business hotel atmosphere
February 9, 2014
Rated 4 out of 5 by SomisKingsman Not great for business meetings
I was with group that was there for a week's worth of meetings, there was a day in particular where the hotel scheduled what appeared to be a Christmas Party on the same floor and the noise level and the loudness of the music were unacceptable.
January 3, 2013
Rated 4 out of 5 by Darek in Old San Juan
exelent location - in Old Town , taxi from airport for 3 person less then 30 usd. typical American Sheraton this category. Small bathroom,good breakfast. There is no club Sheraton. 500 bonus points plus breakfas for platinum mebrerst.
February 19, 2014
Rated 5 out of 5 Fantastic Hotel
This hotel was a great one! It had fantastic rooms, they were clean and modern looking. The staff was friendly as could be. We weren't able to get into our room as soon as we got off the cruise ship but they called us when our room was ready.
February 14, 2013
Rated 5 out of 5 by DMTC Excellent Service, hotel and location
The staff were amazing. There is a problem in Puerto Rico with some U.S. credit cards and this was troublesome. The staff worked with me but a better alternative would have been an opportunity to pay online where my credit card was accepted.
June 26, 2013
Rated 5 out of 5 by MichaelV59 This hotel is very convenient
Really enjoyed the hotel amenities, though the weather precluded being able to use the pool. Very easy to get around Old San Juan from the hotel's location. Highly recommended.
May 15, 2014
Rated 5 out of 5 by Cruzer1 Services are Excellent
From the moment we arrived at the door. Service was fantastic. Would like to especially thank Joseph who provided quality information on how to get around Old San Juan and places to eat. With the quality staff there it's a great experience.
May 15, 2013
Rated 4 out of 5 by Eddie170 Great Staff!
I just spent a week at the location. I can't say enough about the staff, al great people. I'd like to pass along kudos to the Valet Roberto M. and Angel the Porter. Friendly, knowledgeable and efficient. Nice accomodations, good location.
September 30, 2013