Rated 4 out of 5 by Fari Good Hotel but Club Level was below my expectation
Club level breakfast room was too small for the number of guests it served. The tables were not clean.
April 8, 2013
Rated 5 out of 5 by Spikeman Great Stay
Hotel was very convenient to Disneyland. Enjoyed the Club Level ammenities. Would stay here again.
March 29, 2013
Rated 4 out of 5 by Murphy50 This hotel has excellent customer service
The friendly staff and location near Disneyland make this an excellent choice for most travelers.
April 24, 2013
Rated 5 out of 5 by joeveron1951 AWESOME *****
Loved the shuttle to Disney land awesome service all round. Staff were so friendly
September 16, 2013
Rated 5 out of 5 by Laurie Very happy here
Friendly service. check in very easy, room was very clean and the bed was very comfortable.
May 20, 2013
Rated 5 out of 5 by NVFamily Excellent Hotel Experience
The hotel is neatly maintained and the rooms are nicely appointed. Well worth your while...
February 10, 2013
Rated 5 out of 5 by Layla1975 Has everything you need, with great price!
Beautiful hotel, great features, pool very clean, excellent customer service!
July 16, 2013
Rated 5 out of 5 by Nathan Great Stay
There was nothing in this hotel that did not surpass my expectations.
April 1, 2013
Rated 5 out of 5 by JYL1 This hotel is very close to Disneyland
I love the service I have received. The hotel is very nice and clean.
February 14, 2013
Rated 1 out of 5 by lou2012ala Hotel
Not the typical Sheridan rooms nor service.
June 29, 2012
Rated 3 out of 5 by Larry83 Staus Means Little
I stay at this hotel about 6 times a year since it is the only starwood hotel in the area to utilize my Platinum Level Benefits. I realize that when the hotel is full, as it was recently, there may not be rooms on the Concierge level. However, when I requested a quiet room on my reservation made months in advance, I would hope that I wouldn't receive a room closest to the elevator. When I asked if there were alternatives, I was told at reception that the hotel was sold out. Later the hotel manager offered other rooms, but it was after we had already settled in for the night. we could have staid somewhere cheaper and received the same preference.
June 27, 2012
Rated 5 out of 5 by Connie60 sbtraveler
Great hotel! comfortable,spacious,clean,fabulous staff!!
July 2, 2013
Rated 5 out of 5 by ArtA It was great
The staff is friendly and helpfully
July 7, 2013
Rated 3 out of 5 by May2013 Staff is not trained to provide excellent customer support.
Would NOT stay in this hotel again.
May 5, 2013
Rated 4 out of 5 by KaySL Shuttle Service
The shuttle makes life easy.
May 3, 2013
Rated 4 out of 5 by 12stabts great location
loved staying here overnight
February 12, 2013
Rated 4 out of 5 by ThunderDan Disneyland Trip
The hotel lacked several amenities I typically look for in a family vacation: included breakfast, fridge, parking charges, internet charges, etc. However, I knew all of that going in and the hotel met my expectations.
My only complaint is that the bathroom didn't have any towel racks.
There were some very good things about the hotel that were not expected:
(1) The shuttle to Disneyland was perfectly on time every time we used it. This is the 7th different hotel we've stayed at in the Anaheim area and our #1 complaint has always been the unpredictability of the shuttles. That's no the case here! It was remarkable, perfectly on time every time! For that reason alone, my wife wants to come back to this hotel.
(2) The pool was nice and warm! We typically come back to the hotel from Disneyland in the mid-afternoon for the youngest kid's nap time while I take the older kids swimming. We've encountered lots of cold swimming pools in our travels, but this pool was terrific.
(3) Target is directly across the street. So despite not having breakfast included, I walked over to Target to purchase milk, cereal, and pastries. There were two tables in our room and the kids loved eating breakfast in their PJs while watching TV. It made for an easy, quick, and inexpensive breakfast!
May 2, 2013
Rated 4 out of 5 by milhouse7 Good Club Lounge
I have stayed at this hotel multiple times as it is usually available for a very good rate and has good facilities. The rooms are nice although a bit small. One thing I noted was valet parking used to be included in parking fee, but they have recently raised the valet fee to DOUBLE the parking fee.
The club lounge is excellent for breakfast with 3 warm items, fruit and pastries. The fridge is usually very well stocked.
I will always stay here when in the LA/OC area.
March 5, 2012
Rated 1 out of 5 by LusciousL Hotel should be downgraded to category 1
Very disappointing experience. The hotel is not very well maintained although the rooms are nicely decorated and I like that they all have refrigerators in the room. I changed rooms twice during my stay. When I checked in, the carpet in the first room had huge dark stains and smelled of mildew. I changed rooms and the carpet was still stained yet better. Neither room had the smell of clean. However, when I got into the bed, the coils made noise and you could feel them from one side of the bed.
Despite my do not disturb sign, every morning the housekeeping staff would be outside of my door yelling at each other in Spanish. One day they even had dishes clanging.
On my last day, I left at 4:00 p.m. and asked the front desk to service my room. I returned at 9:00 p.m. and the room was a mess. I went to the front desk manager and asked how long it would take to have the room cleaned, she could not give an answer. I then decided to change rooms. The next room was smaller and had big dark stains on the carpet and smelled of mildew. There was no bar on the refrigerator door and the front desk manager refused to give me one. The bed was more comfortable though.
It took 30 minutes to check me out of the hotel supposedly because I want the charges on a different card. Because the process took so long, I went to use the business center. The hotel employee walked away from the front desk and left my credit card on the computer. And, when I asked for a receipt for my three green vouchers. The front desk manager told me I could not have one for copyright reasons. Unbelievable!
September 4, 2013
Rated 5 out of 5 by Unmadebed Great value at this spotless hotel
The title pretty much says it, this hotel is spotless and very affordable via starpoints (paid rates also are very reasonable from what I have seen). Staff is super friendly and helpful. Was kind of bummed that there wasn't a room available on the SPG floor. Non-SPG room was similar except it's view was of a big vent and it had no fridge. Still, the room was very comfortable. This is now my go-to Disney area hotel.
June 13, 2012
Rated 4 out of 5 by ConditionOne Great Sheraton!
This is a solid Sheraton in Orange County. All the rooms are new and clean; not tired at all. Looking at the floor plan, rooms x01-x10 and x50-x56 are noticeably larger rooms, with walk-in showers. The other rooms are noticeably smaller with bathtubs. The desk is large, with plenty of room to put your computer and other things. Power ports are easily accessible via a port on top of the desk.
The Club Lounge floor is accessible by elevator only via Keycard. The Lounge has a solid breakfast in the mornings – scrambled eggs, potatoes, sausage, bacon, fruit, and pastries. Afternoon snacks are nowhere as good though – a vegetable tray, cheese and crackers, and one hot dish (pasta, mini bean and cheese burritos, etc). However, if you see chicken tamales, grab a large plate! Those were the best I’ve had in a long time! Soft drinks are available throughout the day in the fridge. The Lounge is open on weekends, and the staff are really friendly and helpful. The front desk staff always greeted me as I was leaving the lobby in the mornings.
The room service menu is the same as the restaurant. Unfortunately, the quality and taste is that of cafeteria food. Not great, but not bad either. But definitely up to restaurant standards, unless they decide to add Mexican food options.
The gym is a decent size, and is kept very clean (probably because it’s never used). Plenty of treadmills and ellipticals. Dumbbells and one weight machine are also available. Parking is $12/day, and you need to swipe your key card to get in and out of the parking lot. Shuttle to Disneyland is $3/day.
If it weren’t for the mediocre food (aside from the tamales), I’d actually give this hotel 5 stars! Also, keep in mind that there are more tourists than businessmen at this hotel. So expect lots of kids/noise, especially on the weekends. Rooms on the Club level will help insulate some of that though, but Club Rooms are popular with families too.
June 4, 2013
Rated 3 out of 5 by NealZ Hopefully the promised improvements are coming
I have stayed at this property about 7 or 8 times over the last 18 months, and have recommended it to others as well. The facility is modern, and the amenities were decent. While it isn't a luxury property (nor is it billed as a luxury property), it has always been the perfect business hotel for a night or two when I need to be in that area.
This particular stay revealed many problems. Check-in was bad. I didn't get my Platinum upgrade, and until I reminded the check-in clerk that I am a Platinum member, he seemed unaware of this fact. And when I showed him that the real time SPG iPhone app showed club level availability, he attributed that to the company's practice of overselling. (It was already 10pm, so I don't know how many more rooms they were planning to "oversell" for that night). At my request, I was given club level access and they did (eventually) send a refrigerator to my regular room (one of the major differences between a standard and a club level room).
The hallways smelled, the carpet in my room was stained, the club lounge was dirty and had not been restocked with basic amenities like bottled water, and I got stuck in the elevator. And in the morning, no newspaper was delivered to my door.
I tweeted @SPG and they did respond quickly. I was contacted by a manager first thing in the morning, and the manager did seem genuinely interested in my concerns. She promised to look into things and offered to handle any of my future reservations personally.
Because I have had many good stays at this property, I will take this instance as an aberration, and will likely give them another chance, especially since this hotel is very convenient for me when I do my business down in that area (which is becoming more and more frequent). If I had to rate the hotel based solely on this one experience, it would be a "fail." But I am hopeful that the new management will make the necessary changes and will address some of the issues that come with a property that is no longer brand new.
June 15, 2013
Rated 3 out of 5 by Vacationer2013CA Sheraton Anaheim
Hotel is a no frills hotel. I got what I paid for. Only used room to sleep and clean up during our family vacation. It is away from Disneyland, that I liked. Many visitors come here so don't expect anything new. Those that think you should have new furniture, carpet, bedding, etc. grow up. It's a well used, average hotel. I paid for a bed and bathroom, not for entertainment. If you are looking for a home away from home, go elsewhere. This is a hotel! Staff is great and attentive. Then again, I'm not constantly asking for something from them. Parking can be tough, but anything down the main strip is the same. Will stay again since it meet my expectations.
June 22, 2013
Rated 3 out of 5 by AnotherNightInAHotel Disappointed again by SPG
On the plus side the location was convenient to my business.
On the minus side the staff had no clue about Delta/SPG Crossover Rewards. I got zero recognition for my status.
$10 a day for Internet and $13 per day for parking, wow talk about hitting travelers with hidden fees. I guess SPG wants to be like an airline and charge for every little thing.
Sink had a giant crack.
Tub drained very slowly and there was a ring of scum that housekeeping never got clean.
Bring your own shampoo because the one provided was not much better than just using water.
For what the hotel restaurant charges for breakfast, the food should have been better. Watery eggs and grisley ham.
August 3, 2013
Rated 5 out of 5 by Ilovetink Family vacation with kids
Stayed for 2 nights to visit Disneyland, had 2 of my grandchildren with us. Staff was friendly & room was clean & comfortable. We didn't use the shuttle or pool so I can't comment on that.. Parking was not adequate,we had difficulty finding a parking space and had to use the valet parking after coming in late at night.. I do not think that guests should have to pay for parking. Maybe this could be a benefit of being a Gold or Platinum member.
They did originally bill us twice for parking but they did take care of it immediately. They also put a $50 hold on our credit card & I had to call twice after checking out to get it credited. Overall I would strongly recommend this hotel.
June 28, 2013
Rated 3 out of 5 by tkdausend Hotel is mediocre
Our "floor" (4th) was very musty/stale smelling. When we arrived at 9:30pm, one of the rooms had a "used" pizza box outside their door; it was still there at 9am the next morning while the cleaning staff were cleaning rooms around that room. We turned off the air/heater in our room, but the large air vent to the right of the desk area had a high pitch noise all night. We could only open our curtains in our room if we were fully dressed because our window looked directly at multiple other rooms windows. We were given free internet in our room, but were still charged for it on our final bill received under our door; we had to stop at the desk for them to correct - which they did.
February 16, 2013
Rated 4 out of 5 by Dave2014 Not what I have come to expect from Sheraton
While the staff was excellent, the room was average at best. The single chair in the room was broken, the refrigerator didn't work, the carpet was threadbare, and the bed was broken down and lumpy.
Then they charge their own guests for parking and for the internet. In every other Sheraton I have stayed at, these services were free.
Finally, to top it off, there were unexplained charges on my bill for water and overcharges for in room meals.
April 10, 2014
Rated 4 out of 5 by SamCA Great value
Stayed frequently at this property and it is well run. The staff is attentive and works quickly to answer questions or resolve issues. The club lounge is nice, though it can be crowded during school holidays. While a lack of suites is a little disappointing, the club level rooms are well appointed and quite spacious. Overall the hotel is a great value and close to the major freeways in Orange County.
April 13, 2014
Rated 4 out of 5 by anaheimvisitor exceeded expectations except for slippery tub
From check in to check out, this property exceeded my expectations in every way except for the too-slippery tub that I fell in (nothing feels broken so didn't bother reporting). The location isn't as bad as some suggest in various reviews. Target and several open-late businesses nearby provide a lot of light. The room does not have much of a view but most in anaheim are likely there for Disneyland or the convention center and won't be in the room during the day anyway. Staff very helpful and pleasant. Parking a bit unexpected - need to grab a ticket even to just check in. Fitness facilities not fancy but in good working order. Has a laundry room with microwave oven but no refrigerator in the room.
January 5, 2014
Rated 1 out of 5 by Team8 Hotel is one og my favorite.
I was not happy this time, I booked two rooms and one was avaiable and the 2dn one wasn't. I spend 3.5 hours at the pool waiting for the room. i went to the front desk and left my cell # to call me when the room was ready. noone call me. I checked again and again. until 5:30 came and i got the room. I had to go and asked. also noone told the team or parents the staying came with continental breakfast. I was told when i was checking out. very poor service.I stayed at the Sharoton before and everything was great. What it hurts the most we got to the dinner very late and my son didnt play much with his team friends. moringh checking out we were in an hurry to make it to find food and to the game on time. I was very unhappy.
February 18, 2014