Rated 4 out of 5 by DebbieA Getting better
The renovation has made the hotel much nicer. The food was good and prices reasonable. The room was nice and clean but the hallway area needed better cleaning and upkeep. Food trays were left in the hallway for 2 days, until I called the desk.
March 24, 2013
Rated 4 out of 5 by pmsia Nice place to stay
A nice place to stay. However it was the noisiest place I have ever stayed. One could hear people walking and talking in the halls and the waterfall was a bit noisy and we were at the far end of the building.
Movie prices were outrageous.
July 13, 2013
Rated 5 out of 5 by Lynnette Restful
We stayed on a Sunday night. It was amazing! We practically had the hotel to ourselves. The bar served us dinner. We were upgraded to a larger room. Had a lovely breakfast in the Club room. We love staying at the West Des Moines Sheraton.
July 9, 2012
Rated 5 out of 5 by Dino2013 Great stay when in Des Moines
My wife, son and I stayed at the Sheraton West Des Moines when in town for the NCAA wrestling championship. Great location, just 20 minutes to Wells Fargo Arena. Pleasant, knowledgeable staff. Highly recommend when you are in Des Moines.
March 25, 2013
Rated 5 out of 5 by Jan66 Lovely stay
We enjoyed ourselves very much. As usual the staff was great. We used the gym and pool and it was very nice. The only thing was the water pressure in the shower was kind of pitiful. Other than that it was great and we enjoyed our stay.
August 22, 2012
Rated 4 out of 5 by Ryan1978007 Nice hotel with decent amenities
Small pool for our kids but a good room setup with comfortable amenities. Dining options at hotel are minimal but lots of options around it
June 30, 2014
Rated 5 out of 5 by paris267 west des moines ia sheridan
MATTHEW KNAPP was excellent he went above and beyond and was very accomodating as well as the weekend staff.
July 8, 2014
Rated 4 out of 5 by Mimi48 Accommodations were great
We had a most enjoyable stay. As usual, all the staff were responsive, courteous, and professional. Thank you!
July 7, 2014
Rated 5 out of 5 by rf57 Great Hotel
The staff was excellent and the accomodations we very nice.
July 19, 2014
Rated 5 out of 5 by Cararoyal Excellent Staff
Your hotel continues to impress me with excellent staff from the front desk gentlemen I dealt with, your waitstaff and the gentleman who delivered our roll away - all very friendly and accommodating! Love staying at your hotel!
January 14, 2013
Rated 3 out of 5 by BTraveler321 Average Property
Room had a somewhat musty smell. The mattress is not overly comfortable. Overall this property is on the tired side. I had to ask the check in clerk if my Starwoods number was on the reservation.
May 15, 2014
Rated 5 out of 5 by A1B2 Wonderful stay at this hotel
We had a wonderful time during our stay with the anniversary brunch at your hotel - delicious! The room was clean and inviting. I was impressed that you even provided a small bath scrungy to use with the gel. Thanks for that.
August 5, 2012
Rated 3 out of 5 by DanH sheraton DesMoines
My only complaint: your website says free shuttle service. However, it is unavailable before 7AM due to an exclusivity agreement with the airlines. I wish I would have know that beforehand. You should clarify in your website.
February 26, 2013
Rated 4 out of 5 by Joey2298 Meeting
We stayed here due to a meeting we had in your hotel, our lunch was terrible, we had a very dry chicken sandwich on very hard bread. Could of easly been improved with condiments on tables. You also need a hot tub.
April 6, 2014
Rated 4 out of 5 by EdinaB Good pet policy
It is difficult to find a quality hotel that will allow pets. We were pleased with the pets policy, taking a deposit against damage or soilage, rather than charging a fee regardless of whether or not the pet caused any harm.
October 4, 2012
Rated 4 out of 5 by Bootsie96 Was told breakfast was included
When we booked our stay we were told breakfast was included. When we got down to the breakfast buffet they sat us down and we sat down, started eating. Then they told us we had to pay. Hotel is very nice. No hot tub though.
October 24, 2012
Rated 5 out of 5 by Gomer I shall return
Was very pleased with my first stay at the Sheridan, it was clean, quiet and the staff was great. Only downfall I could note was being charged for in room internet. The food was great and reasonably priced. I shall return.
November 6, 2012
Rated 4 out of 5 by Daba Nice hotel
I went to this hotel with my husband and two teen boys. The room with two double beds was plenty big enough for us and very comfortable. My husband and I enjoyed the in-room coffee maker and complimentary Starbucks coffee.
December 29, 2012
Rated 3 out of 5 by title Titale
The hotel is in need of repair. I stay here several times a year and each room smells, the carpet is dirty. I was not asked at the time of check in if I wanted to participate in the 'green' program. Very disapointing stay.
July 26, 2013
Rated 4 out of 5 by Gale10 This hotel was a great value.
We stay in Des Moines about every other month and this was the first time at The Sheraton. We called only a two days before and we got a fabulous rate and felt overall it was a great experience at a great price.
March 31, 2014
Rated 5 out of 5 by polkcityparty convenient location
Hotel room was very comfortable. glad that I upgraded the room for the extra space.
easy access to I-35 for travelling in the area.
requested early check-in, which was available.
May 28, 2014
Rated 3 out of 5 by Iowan14 Noisy, understaffed
This facility, while conveniently located, is noisy and understaffed, at least during my recent stay. Food and drink service in the grill was unsatisfactorily slow.
June 6, 2014
Rated 4 out of 5 by deserthoover Post RAGBRAI Visit
The evening meal room service was very good. The staff was very helpful. We ate breakfast in the hotel and the price was in the ballpark of local restuarants. The only down side was the pool did not have a hot tub/spa.
August 2, 2012
Rated 5 out of 5 by Susan2960 Everything was Great!
We stayed just one night. This place was super great. We didn't use the food services but everything else was superior! Would stay here again.
June 16, 2014
Rated 5 out of 5 by iowa123 hotel very accommodating
enjoyed my stay. hotel nice, staff friendly and helpful.
July 14, 2014
Rated 4 out of 5 by DEG1 Sheraton West Des Moines
We really like the Sheraton, West Des Moines. The hotel has a good location. Staff is always very accommodating. Room is always clean and comfortable. And, the Waterfalls Bar and Restaurant has just what we like.
January 31, 2013
Rated 4 out of 5 by BBMM Great for the price
I wasnt sure what to expect because I thought the cost of the room was very reasonable especially for a weekend rate. The hotel was very nice, clean, nice room, nice outside pool area to sit and a great location.
August 21, 2012
Rated 5 out of 5 by Drake2017 Drake recommended
Excellent hotel when visiting the Drak e campus. Starwoods points was 4500 a night. Which also let you have the complimentary breakfast and hospitality suite. Multiple restrurants within walking distance.
August 23, 2013
Rated 5 out of 5 by Tehya9 Very comfortable rooms
Stayed her for 2 nights while at a convention. Rooms very clean and bed extremely comfortable. All personel were very helpful with everthing. This is my 3rd time staying here and plan on staying again.
January 15, 2013
Rated 5 out of 5 by Caroline45 food needs improvement
The food that was described on your menu did not match the food that was served. AT ALL
July 1, 2014