Rated 5 out of 5 by Clmoore86 Welcoming Stay
We only stayed at the hotel for 1 night while we were moving across country. The hotel staff was very friendly. The front desk agents were great. They got me checked in and out very quickly and met my needs at the same time. The only problem was the elevators. There were only 2, and there were a lot of sports (kids) teams staying there. However, I could have taken the stairs.
The best part of my stay was the robe. I called down to ask for one and it was there within a couple minutes.
May 28, 2013
Rated 2 out of 5 by DSTAR719 UNSATISFACTORY CUSTOMER SERVICE
I am very disappointed in the Sheraton for the services it "did not" provide us. No one advised us that the shuttle did not run late hours if your plane was delayed. Or if you have a flight out before 7am, the shuttle does not run for the customers only for the "crew members". That in itself made the last straw, for I've never visited Iowa before and this was a foreign state to me. They offered no other accommodations, only to call a cab for us. Unsatisfactory!
May 27, 2013
Rated 2 out of 5 by Roger67 Staff does not even know what kinds of rooms they have
Reservations was for a Suite with 2 beds and a pull out club level. This Sheraton only has Suites with 1 king and pull out, would have been nice to know before arriving. Club Lounge only provides hot food Monday-Thursday, we stayed Friday, Saturday, Sunday and was told there would be hot food but there was not. Fridge in lounge was not kept stocked. Sink was clogged, the toliet ran, beds were terrible. Not what we come to expect from Sheratons.
May 23, 2013
Rated 4 out of 5 by Sid148 Great hotel, but
Have to pay for Internet, have to pay for breakfast and pool water was a little cold. Great location, very clean and very nice otherwise....
May 20, 2013
Rated 2 out of 5 by jldolp No free breakfast OR free WIFI
No free breakfast like they told us. Would have liked to use WIFI but we would have been charged $10 so we went to have breakfast at Perkins and used their FREE WIFI. The big water bottle was deceiving because they had a FREE one there but the big one had the same tag and in little print they had $4 on big bottle.
NO HOT TUB :(
May 19, 2013
Rated 4 out of 5 by bfnurse overall good
The experience overall was good. The bed was not comfortable and made my back hurt but the room was clean and the staff was nice and very helpful.
May 17, 2013
Rated 5 out of 5 by jscherrm Rooms Need Updating
Carpet in rooms worn, needs updating
May 14, 2013
Rated 5 out of 5 by VolleyballMom Huge Thank You!
We stayed at the hotel this weekend with a large group of volleyball players. When we returned to the hotel Saturday night we were all hungry, but not having much luck finding a restaurant that could accommodate all 27 of us without a very long wait. The bar staff let us clear off the already set for breakfast tables, put the tables together and then provided us with a feast of salad, nachos, quesadillas and pizza. They really went above and beyond and it made our stay go from a good experience to OFF THE CHART! Great customer service!
May 13, 2013
Rated 4 out of 5 by Ester This hotel has a wonderful breakfast!
The breakfast was fabulous, though do request an earlier set up prior if you need breakfast for a sports team as the weekends are set up at 7:00 am, which doesn't always work for early games.
May 13, 2013
Rated 5 out of 5 by bochi Fantastic
I could have not asked for a better hotel or staff. My daughter got married on the 11th of May and thru our entire stay you all ROCKED!!!
May 13, 2013
Rated 5 out of 5 by Traveling123 Great Cusotmer Service
The staff went out of their way to accommodate me.
May 10, 2013
Rated 5 out of 5 by BankerLady13 Staff was extremely helpful!
The guys at the desk were so helpful by giving me directions to places in the area. They didn't make me feel rushed and they looked up to speak to me. (So often we see only the tops of heads at some hotels.) As an extra bonus, they supplied us with ice scrapers as we left to get in our snow/ice covered cars during the recent spring storm.
May 6, 2013
Rated 5 out of 5 by Kathy55 Close to area shopping
The reservation clerk who handled my call when I reserved my room went into great lengths to make sure I got the best possible rate. She saved me over $50! by using my AARP card.
Kathy from Iowa
May 3, 2013
Rated 1 out of 5 by CallBackRequired Lack of Communication
Reservation dates where 4/24 to 4/26.
I arrived to the hotel around 11:30pm on 4/24 to find out the hotel was overbooked for that particular night though my reservation for the 25th was OK. The hotel put me up in another hotel that did not meet the same standards as the Sheraton.
Then on the 25th, I arrived at the hotel around 11am needing to get into a room because I had a confidential call that I need to get on at 12pm. The person at the counter explained that check in wasn't until 3pm.
This trip was a disaster due to delayed airlines and then the stay at the hotel put the cherry on the top.
April 29, 2013
Rated 3 out of 5 by JPIA2 Met My Needs
A comfortable, but nothing special experience. The entry to my room was undesirable, but the room itself was clean and comfortable.
April 28, 2013
Rated 5 out of 5 by Mary35 beautiful accommodations
You are greeted immediately, taken care of everyone on staff make you feel very special. The beds are soooo comfortable and the rooms are very spacious and clean.
April 27, 2013
Rated 5 out of 5 by Karen Employee
This is a very clean and inviting hotel. Matt the young man that checked us in was excellent and helped us in every way. I had called earlier in the day for an early check in, due to a meeting time and he cheerfully helped to secure that time for us. We REALLY appreciated his help!! A very fine young man with a smile on his face at all times!! Thanks Matt!!!!
April 26, 2013
Rated 5 out of 5 by BPDOC Great Customer Service
I stayed here for 15 nights in the month of April. This is a very clean hotel with great customer service. The room was nice, I was able to get my dry cleaning done through the hotel and the fitness center is very nice. However... my room never seemed to cool down - it was warm. Also, there is no hot tub. There is no continental breakfast
April 26, 2013
Rated 3 out of 5 by Ruth38 Not up to the Sheraton brand
House-keeping was not timely or well-done (one day skipped all together, even though I had left the room). Shuttle van service hours not conducive to early flights (I had a 6:15am flight; had to take a taxi from the hotel).
Fitness center is excellent! The man who drove the shuttle van was nice and helpful.
April 22, 2013
Rated 5 out of 5 by Jason23 Wonderful
Very clean hotel inside and out. The breakfest was great. Very quiet at nigt, easy to sleep. Great location, right off the interstate, made getting to place very easy.
April 21, 2013
Rated 5 out of 5 by Micro32 This place has what you look in a hotel
i like the space the rooms has, also the beds, the bathsooms.
April 20, 2013
Rated 5 out of 5 by Ralph Accomodate Breakfast Needs
Thank you accommodating our volleyball teams need to eat breakfast at 6 am vs 7 am on Sunday morning. Much appreciated.
April 15, 2013
Rated 4 out of 5 by travelor21 Comfy hotel
good hotel/easy find location/ well centered f/food entities
April 12, 2013
Rated 1 out of 5 by Iowa45 Unclean Room with Plumbing Problems
I used to stay at this hotel when I would come to town but after my last experience I will not be going back. The bathtub didn't drain when I went to get in the shower before bed. I called the front desk to have someone come up. They sent a maintenance man who did something in the bathtub that created dirt and gunk in the drain. I cleaned it out and began to shower. Water backed up and wouldn't drain. I again called the front desk and they told me that they were full so they couldn't move me to a different room and that they wouldn't be able to do anything about the drain until the next day because the piece of equipment they would need to use was loud.
April 9, 2013
Rated 3 out of 5 by Bode04 Nice hotel
This is a above average hotel and has a great buffet. However, we did not get to eat it since it started at 7:00 am and we had to leave at 7:00. Also our room the thermostat was not working, very warm in the room although the thermostat said it was 60 and the fan would not stay on. The beds were comfortable but too small, not queen but a true full size bed.
The staff was friendly and accomodating, we needed toothpaste and we got some and also towels.
April 8, 2013
Rated 5 out of 5 by luigi This hotel has wonderful special pomotions
We have been fortunate in being able to use the birthday promotion for each of our visits. We go to Des Moines to visit family and your birthday promotion allows us to enjoy superior accomodations at an extremely reasonable rate. Family can join us for your superb breakfast buffet in the morning, and your lounge at night for a drink and conversation. Your staff is excellent.
On this trip, the absolutely only criticism is that I noticed piles of dust in the cold air return. Otherwise the room was clean and so comfortable. Thank you.
April 2, 2013
Rated 4 out of 5 by MisterE Pretty Nice
Really, only a couple of things could have really improved my stay. First, a refrigerator in the room is nice, especially for a multi-night stay. There isn't a fridge in the room. Second, free WiFi access. I think it's rediculous to have to pay $10 per day. I tethered my phone to avoid this, but I still find it discouraging and would look at other hotels in the area that may have free access to WiFi. By the way, the paid WiFi is per device, hope you don't have multiple devices.
April 1, 2013
Rated 5 out of 5 by Belly Club room
The woman who was running the club room on the tenth floor was amazing. She was a sweetheart. Thanks.
March 30, 2013
Rated 5 out of 5 by Dino2013 Great stay when in Des Moines
My wife, son and I stayed at the Sheraton West Des Moines when in town for the NCAA wrestling championship. Great location, just 20 minutes to Wells Fargo Arena. Pleasant, knowledgeable staff. Highly recommend when you are in Des Moines.
March 25, 2013
Rated 4 out of 5 by DebbieA Getting better
The renovation has made the hotel much nicer. The food was good and prices reasonable. The room was nice and clean but the hallway area needed better cleaning and upkeep. Food trays were left in the hallway for 2 days, until I called the desk.
March 24, 2013