Rated 2 out of 5 by MikeTampa2012 Rooms Are Tiny
In general, the rooms were just too small. I have stayed in dozens of hotels worldwide and this was probably the smallest room I can remember. I spent 23 years in the Army and most of the tents I stayed in were larger than this room. The facilities, location, parking, etc. were marginal overall. For what it's worth, the stafff was very nice. I will not return to this hotel in the future under any circumstances.
March 20, 2012
Rated 1 out of 5 by SPGlifetraveler You can put lipstick on a pig, but it's still a pig
This hotel was obviously built in the 50's or before, and while they are working to "update" the interior, the infrastructure of the hotel is still extremely aged and disgusting. My glass door to the patio was broken and had duct tape across it which had obviously been there for years, the carpet and paint and certain fixtures in the bathroom were updated but the furniture was 2-decades old and had stains. Regardless of new furnishings or paint, the hotel infrastructure such as doors going to hallways were 50+ years old, and had no sound stripping so you hearsd EVERYTHING in the hallways and I was directly across from the elevator. The entire place had an AWFUL odor, and the room next to mine they were smoking on the patio and it my entire room smelt like an ash tray.
This property SHOULD BE REMOVED FROM SPG prgoram, even with the remodel it should not meet the minium standards of a Sheraton portfolio hotel.
As an SPG Platinum member, I would stay at a non-SPG hotel in Tampa before I stayed at this dump again. And in regards to SPG, I was not recognized at check-in as a member, was not offered my choice of bonus amenity, and I had to go back to get my key recoded to access the loung (where the lounge employee was sitting watching TV and there was no food out. How can you be out, replinish! Then he poured me a glass of wine and it was obviously open for days and gone bad, so I just left and went to dinner to minimize my time in this dump. I suggest you avoid this property as the infrastrure will never meet SPG standards, and the management is also obviously not working to improve service. As a "road warrior" for 12+ years of 100+ hotel nights annually, this is my worst experience in recent memory. Shame on you SPG.
November 8, 2013
Rated 4 out of 5 by tricia605 Service
As a guest of the Sheraton Riverwalk, I find the staff to be courteous and professional. Any needs that I have had have been met expeditiously and in a professional manner. I travel frequently for work and find this hotel consistent with their response time, courtesy and professionalism. I have recommended this hotel to clients visiting my office and other co-workers who live outside of the Tampa area.
January 2, 2013
Rated 4 out of 5 by Leslie63 All about the Sheraton
We stayed for two nights at the Sheraton. Our room was nice and the bed was comfy. We also had free breakfast which was delicious and also ate a great lunch at the ashley street grille. The mahi- mahi was perfect!! The best part of this hotel is the staff especially the valet. These guys were awesome! We took the free shuttle to the forum and Ronald and Scott were the best! Thanx guys for everything!!!
October 30, 2012
Rated 5 out of 5 by Busylady21 Great service
Service was great, room nice and clean. Hotel is currently going through upgrades, but overall, the stay was great!
October 18, 2013
Rated 1 out of 5 by VIRGIA DISGRUNTLED
This Hotel is a poor reflection of the WELL KNOWN SHERATON'S I have stayed in before. It is obviously OLD, the appearance in the BATHROOM around the floor and walls were in poor condition, with the smell of OLD MOLE". In making reservation "I was not made aware that ALL PARKING WAS VALET @ $19.95 PER NIGHT, terrible feature. I parked my vehicle for a (5) Day Cruise and paid$5.00 per day, POOR CHOICE!
December 15, 2012
Rated 5 out of 5 by JoJo Only one thing missing
My room was large, comfortable, light and inviting--very important when travelling lot.
the staff on the floors and behimd the front desk were all friendly and helpful. Everything was great ...................except--the food. the restaurant needs a better chef and cook staff.
I was longing for Grouper. The sandwich that I got was just awful! A colleague had the same experience.So disappointing.
February 26, 2013
Rated 2 out of 5 by g421 Horrible Experience
I am a Platinum member and this is the worst stay or experience that I have ever had. I am on the road 2 weeks out of the month and I exclusively stay with the Starwood Preferred Brand Hotels due to the consistent quality of the rooms and the treatment that I receive from the staff. The room was worn, dirty carpet, hair in the showers. I would have moved if not for the early business meetings.
April 19, 2013
Rated 5 out of 5 by IndianaJessica The hotel is GREAT - the staff? AWESOME
Many times the difference between good experience and outstanding experience are small nuances that are difficult to put your finger on. Not only was the staff efficient and friendly, you could sense the attitudes of the employees. The smile on their faces, the way they acknowledges each other. (Example: As I was waiting in the front lobby, I watched a front desk person pass a housekeeping staffer, he made it a point to say hello and acknowledge her in a friendly way. You could also tell, from her teasing interaction, this was not a rare occurrence. The front desk person was a young man; the housekeeping staffer was an older lady. I could sense the respect they had for each other. ) They actually looked their guests in the eye when even just saying hello as they passed by.
This was an outstanding example of the entire staff feeling equally important as part of the overall hotel staff team.
January 21, 2013
Rated 4 out of 5 by Chris654 Great Downtown Hotel
This hotel was great! It was one of the only hotels in the downtown area to offer free internet in the room. This is the main reason I stayed here. It was also very close to restaurants and where I was working. The staff was very friendly and I appreciated the free bottles of water every day. The only problem I ever had was that the internet went down for a couple of hours one night of my stay.
July 23, 2012
Rated 3 out of 5 by jmd2101 Close to everything
I did enjoy my stay. I do wish my room was CLEAN!!! The surfaces were dusty and ring marks were obvious. The bed was made everyday and the room tidy but never felt CLEAN!! There is a washer/dryer available to hotel guests although the Front Desk could not make change for the machines!!!!!!!!!! I was sent to the Hotel Store and the sweet lady there was very kind and able to give me quarters.
March 19, 2012
Rated 4 out of 5 by Mimisherv Nice hotel in great area.
We enjoyed our stay at this property. The shuttle to Ybor city (or anywhere really) is a great feature. We were able to have a nice dinner and cocktails without having to drive afterward. The location on the water is nice, too, especially when sitting at the pool. The one draw back is that their is not any waitstaff assigned to the pool to take drink/food orders while catching some rays..
October 18, 2012
Rated 2 out of 5 by Mad23 Poor organization
Because of late "VIP" checkouts, according to the staff, I was unable to get into my room and waiting in the lobby for 4 hours to check in. Staff was unsympathetic except for Jennifer. Tracy was very rude. I almost missed the wedding rehearsal dinner because I could not get in my room. Being a member of the bridal party staying in a wedding block of rooms we expected much better service.
January 15, 2013
Rated 5 out of 5 by bostonvisitor Great hotel, great location
Very nice hotel. We booked a balcony room with a view overlooking the river for the Gasparilla Races. The location is great - right on the river walk, which takes you to museums and other sites. There's also a tram nearby that will bring you to the Ybor distract, so no need to drive.
Only things missing that I could think of is lack of a hot tub and free parking, which was ~$20 a day.
February 27, 2013
Rated 2 out of 5 by Traveler A little disappointing
The room condition was fairly standard, but improvements were certainly needed. The Air con sound was too loud, and the bathroom vent made this weird, screeching all night. I was given a room at the end of the hall way, meaning long, long, long walk during an exhausting trip. Also, sidewalks outside and entrance into the hotel are terrible. It's like staying at a multistory garage....
February 6, 2013
Rated 3 out of 5 by WorldTraveler90 Dirty room
The staff was excellent. I always rate my hotels by the cleanliness of the room. This hotel was had a 5 Star Lobby with a 21/2 star room. The room had potential because of the balcony river view. However, the carpet was dirty with many stains, dirty couch that I would not dare sit on for fear of something crawling onto and the amount of dust behind the bed which was easy to see.
February 25, 2013
Rated 5 out of 5 by BeckyBob WELL DONE!
We stayed at Sheridan Tampa Riverwalk before and after our cruise. The room and entire facility was wonderful. The restaurant has great food. But, the best was the staff. They accomodated late arrivals and check outs. They shuttled us to the cruise and also took us to YBor to tour. Great people work at the Sheridan Riverwalk and their service helped us to have an enjoyable time.
November 8, 2012
Rated 3 out of 5 by PedroD Disapointing
The hotel was ok but not what you expect from a Sheraton. Everything in the place looked old. The carpet was full of stains, the hallway smelled musty, the headboards were scratched, the shower curtain was ripped and stained, etc. I will certainly not stay there again because the other area hotels in the same price range are significantly better.
August 1, 2013
Rated 4 out of 5 by Cathy1957 Great Location
Sheraton Tampa Riverwalk is a very nice hotel. Pleasant staff, comfortable beds and GREAT location. We always stay here if we have concert tickets at the Forum. Walk from hotel to Channelside (lots of nice restaurants), then walk to the Forum, then walk back to the hotel. The only negative about the hotel, is that you MUST pay for overnight parking and the price keeps going up.
December 8, 2011
Rated 4 out of 5 by Steph44 Good hotel but bad experience
Booked 2 nights in hotel prior to 34 day cruise. Very happy with room, food and service generally. However when registering husband was asked for his credit card and when it was scanned was told by staff that it was not functioning. He reached for a back up card that is never used but after bringing it out was told original card was fine. On ship across the Atlantic without internet service for couple of weeks. Checked bank and found this back up card which we never use - had been used after we boarded ship and almost $1000 run up on it - in and around Tampa and Florida - while we were on ship in Europe. We had been warned before heading to USA that danger of theft so had purchased covers for our charge cards and passports and used them. The hotel was the only place where this card was taken out of its protective cover. This is a heads up that there is obviously a scammer in your hotel - either staff or visitor.
May 15, 2013
Rated 3 out of 5 by wallace404 Excellent Staff, Hotel needs a facelift
I found the staff to be excellent. They were very accomodating and enjoyable. The reason why I would not recommend this hotel to others is that the hotel needs updating in many areas. The rooms were clean, yes, but the hotel looked old, the pool was sub-par and I found the food in the restaurant was just average. I love Starwood but there are better choices nearby.
June 3, 2013
Rated 3 out of 5 by Justin77 Hotel was nice but staff needs work.
Initially we checked in to a room that had a backed up sink so we had to move rooms. The next room the phones did not work. We ordered breakfast and they messed our order up and the lady at the front desk was of no help. We also went into the bar one morning and the bartender was very rude. While the room was nice the staff definitely need an attitude adjustment.
December 25, 2012
Rated 3 out of 5 by TampaVisitor2011 Needs a facelift
Common theme in the reviews, and my experience, all indicate that this hotel, while providing great customer service (front desk staff printed and delivered my documents to my door, though it was late at night), is in dire need of a facelift in order to do justice to the Sheraton and Starwood brands-- the facilities are just aging and it's quite a disappointment.
January 8, 2012
Rated 4 out of 5 by TennisFamily Great location and comfort!
Stayed on Club Level and room was fine - not run down as many other reviews have stated. Staff was great - especially valet parkers and restaurant/bar staff. Front Desk was fine but could be a little more "high energy" and friendly. :) Pool area was perfect - right on the river, so wonderful view/atmosphere. Food was yummy too! Would definitely stay there again.
August 1, 2012
Rated 3 out of 5 by NCBA Inconsistent cleaning, poor front desk availabitlity
Some dirty towels were left behind and clean towels not fully stocked. Could not decrease air conditioning past 65 and it was hot. No late checkout and upon checkout front desk personnel was gone 10 minutes. Other staff was very friendly. Beds comfortable, pillows great, shower hot. Not soundproof - heard next door's conversation clearly through bathroom vent.
February 9, 2013
Rated 4 out of 5 by Fkoehler Nice but a tiny bit stinky
This hotel was really lovely in ALMOST every way. The staff was kind, the hotel was very pretty, beds were super comfy and the location is great for business downtown. The main hallway on floor 5 smelled a lot like cat urine though. Would love to see someone address that.
September 5, 2013
Rated 4 out of 5 by judy236 The Hotel stay was above average
The only complaint that I had was that we were told we had to leave (2 seperate times) the northside area of the pool because of 2 different events being held in the reception room. I also spent good money to stay there and was asked to move over were it was extremely cramped along with the entire group of people also staying at the hotel. Not cool!
May 13, 2013
Rated 2 out of 5 Not as expected
I've stayed at many Sheratons and always had a good stay. Unfortunately, on this stay, the bed was hard, and management couldn't control the people in the room next door. Their dog barked most of the night, and then they continued to party until I left for the airport the next morning. There were multiple complaints, but the complaints were not acted on.
September 19, 2012
Rated 3 out of 5 by StarwoodTravelerFLA This hotel did not meet my expectations
Based on the photos on the website, I had higher expectations:
- The 1st room I checked into smelled musty and every lamp had one blown bulb
- Moved to the 2nd room: carpet had lots of stains and like previous room, all lamps had one blown bulb. One lamp had the only woking socket dangling by wires. Room felt like a cave. Repairs were made on day 2
- Every night I called front desk for wake up call, the phone rang for 10+ times before someone picked up
- Food served by room service was consistently tepid, never hot and person taking my order seemed hurried
- Of the 4 treadmills: one did not work and there was no signage and 2nd treadmill's media center did not work
- Called one afternoon for shuttle pick up but driver could not be located. I was asked to take a cab back to the hotel.
The front desk staff was helpful when you interacted with them face-to-face and so was valet service. The only other saving grace was the free WiFi.
June 10, 2012
Rated 5 out of 5 by Irby52 Exceeded all expectation
Very impressed with the friendliness, courtesy and levels of service by all staff . We stayed over for a 'free' night and were amazed to be given a river view King room - fabulous views. Not only a good location for Tampa, the hotel is only 25-30 mins from the baseball at Tropicana Field, easily accessible. Would recommend this hotel unreservedly.
October 7, 2012