Rated 3 out of 5 by liring Good hotel, but..
I stayed sherato phoenix downtown for 3 nights from Nov. 13 to Nov.16 as AMP participant.
The room was clean.
But it was offered free only one bottle of water for two people.
And I made a reservation by my name and using my credit card.
But the hotel issued the receipt (follio) by my partner name. I don't understand.
So I requested the hotel my folio, the hotel answered that it was error, however the hotel did not re-issued the folio by my name. I don't understane the hotel policy and service.
November 24, 2013
Rated 4 out of 5 by Momandboys Nice but
The club level room was luxurious enough and the service in the club room was great. I really liked the location and the bar was great for appetizers and a relaxing drink. We chose this hotel because they said they had a heated pool. I even called before I made the reservation to confirm that we could swim in December. The hot tub was not hot. We called and they said a technician would take a look at it but no one arrived. The pool was just ok for the kids. Also, I honored their request to decline housekeeping in exhange for points. I left the cards in the room when I checked out. I called a couple hours later and they said it was too late. I left a message for the manager to call me to see if there was anything he could do but I never received a return call. This ended the stay on a bad note. Overall I would stay here again.
January 11, 2014
Rated 5 out of 5 by Disneegirl Very friendly and helpful, great atmosphere
The Sheraton Downtown Phoenix was a beautiful hotel with many great features. The rooms were very nice and every one of staff was very friendly. I loved the proximity to the Convention Center, Arizona Center, stadiums, etc. They even brought in a big screen in the bar area for us sports fans. I would definitely stay here again.
We did have difficulty with the elevators as no one told us that there were separate elevators to get to the higher floors and the numbers are located way up high on the wall.
October 19, 2012
Rated 3 out of 5 by Kd0710 Was disappointed
The room was ridiculously cold at 80 degree setting. It was like sleeping in a freezer. Told guest service and they sent a maintenance guy up 30 mins. later, after I turned off the unit. The guy said to turn on the heater instead. I said to just leave it off in that case. However, the room became really muggy thru the night so I had to turn on the a/c again. Had no choice but to sleep in a freezer when the setting is at 80. So disappointed in the service, considering this was rated a 4 star hotel.
July 24, 2013
Rated 2 out of 5 by Webdog44 Beware of room service
Ordered room service. Was told backed up and would be an hour. I agreed. After 3 hours and numerous phone calls to head of kitchen and head of customer service, all I received were apologies and finally had to cancel order 3+ hours later. I promise this is not an exaggeration. Also good luck getting ok temp in shower. You have to keep messing with the whole shower to try and keep from burning your skin off or freezing. No middle ground. This is 2 sheratons in a row that were very poor. Avoid them
January 19, 2013
Rated 5 out of 5 by Casey28 Great all around experience
My husband and I stayed at the Sheraton for one night. We got there and we were immediately satisfied with the hotel. This was the best customer service I have had in a long time. Jenn, at the front desk, took care of us quickly. She had a great personality and made us feel extremely welcome. She even upgraded us to a room on the top floor so we would have a better view. Our room was great also. We will definitely stay at a Sheraton again. I hope they have a "Jenn" working at every location!
January 14, 2013
Rated 3 out of 5 by David0511 This hotel has a poorly trained front desk staff
No clerk at desk when I arrived
Room key did not work in elevator- had to return back to the front desk.
Upon check in I asked for a late check out of 4 pm. The clerk said "yes, no problem". When I returned after my 2pm appointment I had been checked out of my room. I had to go to the front desk again to have my card re-activated.
I attempted to check out via the tv menu option at 3:50 pm but the option would not work.
When I attempted to exit the garage at 4 pm my room key would not let me out. My card had been inactivated again-at 3:18 according to the email I received. Had to park and again go up to the front desk where they told me they could not help me but that I would have to contact valet services.
A very tiring and frustrating stay-4 visits to the front desk for a stay of 16 hours.
May 15, 2012
Rated 5 out of 5 by TheED Excellent Service at this hotel
Every aspect of this hotel was excellent, except the wait time to check in was slow. This could have been due to a lot of DECA students from a lot of school districts checking in.
March 4, 2014
Rated 5 out of 5 by JMyers10 Great Location, Nice Facilities, was not Dissapointed
Recently stayed at the Sheraton Phoenix Downtown Hotel for 4 nights for work meetings. Room was comfortable enough. Entrees at the hotel restaurant were tasty at a very reasonable new menu introductory price of $22. This hotel has one of the largest and best equipped fitness centers I have stayed out in a typical downtown type US hotel. It actually was so nice I worked out each day. Outdoor pool area was also convenient and a great place to relax after a long day to read a book.
October 30, 2013
Rated 4 out of 5 by Kitty Request unanswered
I chose to forego daily maid service which was a great option. I enjoyed this until I realized that I had no coffee/cup/creamer or small bottled water service unless I asked.
I called to ask for coffee replenishment as well as small bottled water refills. I was told it would come in 15 - 25 minutes. I waited and never received anything. After 45 minutes I went to the gym (a fantastic facility).
I never got service so had to flag down a housekeeper to ask for refills from his/her cart.
May 28, 2013
Rated 5 out of 5 Very comfortable; great service
Outstanding service from all staff members. Our only complaint: room cleanup came very late in the day.
March 7, 2014
Rated 2 out of 5 by ANAmember1 Restaurant and Room
We arrived late and hungry. We went to the hotel restaurant and the meal took well over two hours. The waiter was flighty and seem to forget about us. The food portions were tiny so of course we went to bed even more tired and hungry.
The iron in the hotel room had some sort of residue therefore when I was ironing, black gummy residue came off and ruined my blouse.
February 8, 2014
Rated 3 out of 5 by kjmwc1 Sheraton Downtown Phoenix
Very slow to check in. A line of people waiting and only 2 staff checking people in. The room was "nice". The carpet seemed a bit dirty. The most annoying part of the stay however was the smells that came through the heating system in the middle of the night. Both nights I stayed I was woken by the smell of what may have been bacon cooking and then an oil/gas odor. Most unpleasant. I won't be staying there again.
January 23, 2014
Rated 1 out of 5 by weedy complaints
first of all the manager was very rude.. i made reservation for four rooms and only one couple recieved what i requested. i iasked for a room no higher than the fourth floor. they tried to put me on the 16th floor. finally i was placed on the 5th floor after waiting almost 3 hours.there was an honest mistake in one of the reservations.we had flights to depart on the 22nd. one of the reservation in my group was to check out on the 23 which i was not aware of until check out on the 22
September 2, 2013
Rated 3 out of 5 by Sarah44 unhappy with service
This room although quite small had nicely appointed features. However, the room was still not cleaned after we had been out all day and needed to get ready to go to a wedding. Then when we asked for service, they just rushed in and did only the most superficial service and did not even clean the coffee maker or add new creamer or sugar for us to use in the next morning, they also did not get us a clean rug for the bathroom. For this price in a downtown area, I would expect better.
May 13, 2013
Rated 2 out of 5 by KAS0306 This hotel thinks too highly of itself
The Shararon Downtown Phoenix is an economy hotel trying to be an upscale resort. The staff are completely unhelpful and the hotel charges you for every single little thing. The hotel has a modern appeal which is noce, but also unwelcoming and cold. Staff did not smile or greet us which only added to our impression of coldness.
There was an issue with my bill and they were both unhelpful and unapologetic.
We went to an event and the food was ok.
I will definitely not return.
August 26, 2013
Rated 5 out of 5 by KWTerry Great Hotel but.......!!!
I loved my room and the excellent location to the convention center, etc. However, the hotel's restaurant, The District, was very poorly managed. One night our party of three arrived to have dinner and discovered a half-full dining room. Both the hostess and the manager insisted numerous times there were reservations for all the empty tables. After stating we had enjoyed a wonderful dinner the night before the manager offered to seat us in the bar but did not inform us the restaurant menu was not available ordering dinner. From our bar location we noted the empty tables in the restaurant remained over the next hour until we departed. Amazing mismanagement of the restaurant and loss of revenue (approx. $100-150) for the hotel from a Starwood Preferred Guest. Our cocktail waitress was friendly but confided this was not the first time her customers had this unfortunate experience. On a positive note, the rest of the hotel staff were very service oriented which made for an enjoyable guest experience.
February 19, 2014
Rated 1 out of 5 by Becky Would not recommend!
Bath tub not cleaned had black hair all over
It. Couldn't order pool side seeing it would take 45 mins for chips and salsa! Was woken up at 7am with a large group if Gymnastics group. Your hotel Catered more to the group than to every guest. Called down to complain and was told to go downstairs and talk to a manager but when tried to the only manager that was on was busy with another guest for about 20 mins. Also got hot coffee splashed on me at breakfast Not Satisfied with stay
April 14, 2013
Rated 5 out of 5 by cathyct Awesome hotel and CANDY, TOO!
Loved everything about the hotel. Comfy bed and gorgeous room. The District, their restaurant, was delicious. But the best part of my stay was the whoopie pies offered for sale in the evening and the FREE candy bar offered in the afternoon with lemonade. I came back to the hotel from an exhausting day and walked in to find cool refreshing lemonade and the complimentary candy bar. It made my whole day and I can't stop thinking about what a nice and unexpected treat that was.
March 3, 2012
Rated 5 out of 5 by BaltimoreRaven31 relaxing
We drove there from Las Vegas for a concert my daughter wanted to attend. We had more fun in Phoenix than in Las Vegas. The hotel was excellent, no complaints at all. The staff was efficient and very helpful. Everyone was so nice.
February 23, 2014
Rated 5 out of 5 by socallocal Wonderful Stay
Excellent and very helpful staff. Attractive and clean hotel. Would definitely stay again.
March 3, 2014
Rated 5 out of 5 by DickJ37 An Outstanding Hotel
Everything about the hotel is excellent. The service was great. We could control the room temperature to our liking. The bed was very comfortable and the TV worked well. The only area of improvement would be to expedite the check in process.
February 20, 2014
Rated 4 out of 5 by mspconsult123 Meeting hotel with charme
This hotel is really more than ok for a meeting hotel in downtown. It´s very good situated, as nearly everything is in walking distance and the Arizona Centre is already next door and is offering a lot of nice restaurants. The gym facility in the hotel is excellent. All the rooms and as well public areas are large and hotel is offering a lot of nice small services, as e.g. social hour with drinks. In total the Sheraton is a great hotel, which really can reocmmend.
January 30, 2013
Rated 5 out of 5 by travelerz Great stay
I enjoyed my stay. Nice friendly Hotel staff.
March 4, 2014
Rated 2 out of 5 by PDB78 Unsupervised high school sports teams made business travel difficult
I stayed mid-week for business. The hotel was filled with high school sports teams. Each night, the girls ran from room to room, up and down the hall, screetching, giggling and clomping as only high school girls can. Security staff visits were easy for them to avoid/dismiss. I saw no parent/coach supervision. Not much sleep...sigh. The hotel should separate these types of groups on a different floor, with their adult supervisors and away from business travelers.
July 6, 2013
Rated 4 out of 5 by Jetgirl Conference Visit
Enjoyable stay - my only disappointment was that I requested a sunny room and the front desk clerk said I woulld be happy with the south-facing room, however it was on the 5th floor that was facing an office building that was completely shaded (and people could clearly see me in my room, as I could see them at their desks). Also, I was surprized that my bars of soap were discarded by housekeeping each day and replaced with new bars - this is shockingly wasteful.
January 18, 2013
Rated 5 out of 5 by Cheryle Absolutely LOVED this hotel!!
I was very impressed with everything about this hotel, starting with arriving very late Friday night and checking in was absolutely great. I am impressed how they come around from behind the counter to give room key and give all good little information about the hotel. Then the room.....I LOVED the bed....the two nights there I slept so good, those beds are the best!!! Everyone there is very friendly and helpful.....I will stay here every time I come to Phoenix!
June 25, 2012
Rated 5 out of 5 by LisaJ Great staff
Your front desk staff and concierge staff were extremely helpful. We were there for a national Real Estate conference so it was very busy all of the time. The added level of service at check in was much appreciated.
February 20, 2014
Rated 5 out of 5 by Jo14 The staff is outstanding
We ate several meals in the restaurant and the food was delicious and the presentation was lovely. All the wait staff worked really hard as it was very busy at meal time. The young man behind the bar during the day was excellent and everyone working during the dinner hour was great.
The lobby was always spotless and tidy. The washrooms on the second and third floors where all the functions took place were spotless all the time.
December 10, 2013
Rated 5 out of 5 by Dj40 PPA NATIONAL CONVENTION HEADQUARTERS
We enjoyed our stay very much. Hotel was in the center of everything that we wanted to see. Your daily TV information page needs to be improved... we can see a listing for 130 something channels but when we go to one particular channel there is no way to see the programming for that channel over a period of four or five hours.. If it was our mistake it needs better explaining.
January 16, 2014