Rated 5 out of 5 by Andy Staff goes above and beyond
Shon at the front desk was very helpful from the time I made my reservation until the moment I left. He was very polite over the phone while insuring I would have a room with two queen beds. When I came to check in at the front desk, he happened to be working and remembered me from when I called to make my reservation. An hour or two later, I was having trouble with the computers/printers and he helped print the items using front desk printer. Shon is an asset to the Sheraton. Finally, the valet attendant/shuttle driver were able to transport me and my companionto the concert last minut, which i was very thankful for. They went out of thier way to insure I made it to my event on time. I forgot the Valet and drivers name b, but they were working on the night of 2/19.
February 21, 2013
Rated 2 out of 5 by W4W2 Needs maintenance and remodeling
Room chairs had holes in them, mattress was worn and sloping, floor in bathtub worn and sloping.
May 6, 2014
Rated 3 out of 5 by Diamond1468 Disappointed
Made my reservation in April excited to stay at a great location only to be disappointed by the staff. Although the valet stood comfortably behind his stand, he was not in the least bit helpful or eager to assist until I unloaded my bags and went to his stand to ask about the parking procedures.
Inside the front clerk stated that she saw me as a Gold member (I was when I made the reservation in April) and that maybe I "thought" I was Platinum member and still had a few more stays to go until I showed her my card verification. Although my reservation already upgraded me to club Floor access which is automatic for Platinum members. Bottom line: It's the attention to detail and great customer service that keeps us loyal to the brand and so far I am disappointed with both.
July 21, 2012
Rated 4 out of 5 by MWFT Fantastic overnight stay
The staff that checked me in at the front desk was fantastic, friendly, and helpful. It was like he knew all of the questions I would be asking, and gave me all of the info I wanted before I even asked.
Room was standard, slightly bigger than most Sheraton's with a king bed and plenty of room to work at the desk.
Breakfast was pretty good. I appreciated that they had additional things on the item to order, but I went with the buffet (it was so-so). However, the restaurant staff was very attentive, and wonderful.
October 25, 2013
Rated 4 out of 5 by Jsewds Great location
Nice hotel in a great location. Met all of our needs.
May 5, 2014
Rated 5 out of 5 by Jay66 Great Customer Service
I have stayed here several times over the years and most recently last week. Overall, I have to say that I was more than pleased with my stay. The room was comfortable and clean, the club lounge served a good breakfast, and the customer service was outstanding.
Regarding customer service, when I checked in, I had a slight problem with my room. When I went down to the front desk, it was quickly resolved in a very professional manner. I was impressed. Secondly, when I was in the club lounge eating breakfast in the morning, a few people (who obviously been staying there for an extended period of time) came in to thank the lounge attendant for her excellent service. It was obvious they became friends and the service she provided went above-and-beyond the norm.
Good work. I'll be back.
August 31, 2013
Rated 4 out of 5 by Sue196 In for a conference
The hotel was beautiful, rooms clean and comfortable. I was surprised that there wasnt a fridge and/or microwave in the room. Would definitely stay there again
April 29, 2014
Rated 4 out of 5 by GoHokies Excellent staff
The front desk staff that checked me in was excellent. He recognized that I was a platinum member so he went above and beyond to offer me all the upgrades that I was entitled without asking. Other hotels you gotta ask for upgrades even though it should be given automatically and even there is upgraded room available, they won't give it to you. So that was very nice and really treated like a platinum member.
The hotel was kinda old but in great condition. The breakfast in the club lounge can be better.
May 31, 2012
Rated 2 out of 5 by Petunia2002 This hotel only serves Starbucks Coffee
Not everyone likes Starbucks coffee, your hotel had no other option. Every morning we had to get our key card reprogrammed, to get back into our room. I did the green thing, not getting my room cleaned for a voucher, wrong! The only place that accepted it was the dining room. I had breakfast, 2 eggs, 2 slices of bacon, toast and a glass of milk, the cost was unbelievable, $17. The buffet was cheaper!! Worse part was, the parking was suppose to be free, got our ticket validated, but still cost us $24.
October 23, 2013
Rated 5 out of 5 by RocketGal Friendly staff, clean rooms, comfortable stay
Stayed here for business trip. Excellent SPG club services. Clean and comfortable room with excellent amenities. Waterfront view of harbor was fantastic. Staff was courteous and friendly. Parking can be expensive and remember to call valet before departing so car is ready to go when you are. Room service from restaurant was expensive with added gratuity and delivery fee. Food was just ok. Wouldn't order it again with so many great dining options nearby. Excellent experience overall. Will return soon.
March 8, 2013
Rated 3 out of 5 by Josh120 Great Location
This property has a great location! Very close to attractions. Great view of Harbor
May 1, 2014
Rated 5 out of 5 by SLB1 Great Hotel
Great Hotel. Restaurant too expensive.
May 2, 2014
Rated 4 out of 5 by GregandMary Exceptional Staff & Nice Hotel
All staff were exceptional from the check in at the desk, the bartender in the lounge, to the valet at departure. Our room overlooking the harbor was wonderful. We enjoyed the club level and would like to commend the attendants that were on duty during our stay. Both the evening and the morning hostess' went out of their way to make sure our needs were met. The food was the best club level food yet! I misplaced my note w the name of the evening attendant who was great and for that I apologize.
October 10, 2012
Rated 4 out of 5 by TennisaurusRex Clean hotel but expect to pay for everything
The hotel was clean and quiet, with a nice view over the water (I guess that comes with 'waterfront'). However, there is a separate charge on nearly everything. Parking is $12 at minimum, across the street. Internet alone is a separate charge, and no complimentary breakfast is provided. However, the staff was friendly, and the hotel felt welcoming.
Overall, I'd recommend the hotel, unless you're on a budget. I would note, however, that it does not quite meet expectations for a Sheraton hotel.
February 4, 2013
Rated 2 out of 5 by SleepyJD The Good and Bad
The Good: Great staff and service
The Bad: Hallways were very loud, I barely got 2 hours sleep the first night and 3 hours the second night due to the doors slamming, people talking and noise in the halls. I ask for earplugs and they had nothing but cotton balls. Third night I was so tired that I did sleep better but still was awakened several times, After the fourth night I was very ready to go home. No one ask me how my stay was when I checked out. I think they knew due to the eyes.
August 6, 2013
Rated 4 out of 5 by Schlub WiFi
I think every hotel in which I have stayed within the last several years had free WiFi; the wired ethernet in my room did not work and while the staff gave me an access PW, the page to which the ethernet took me was inoperative. In addition, although a price was specified, it was very unclear how much access was provided for that price. This was a class place, and I was very surprised that it did not offer what every I-95 exit chain hotel did. At least there were lobby computers
February 9, 2012
Rated 1 out of 5 by Lee4930 This hotel leaves MUCH to be desired
After checking in and leaving my car outside for the valet as I was told (window down, unlocked, key in it), our room had a king bed instead of 2 queens (was on my reservation as such). When I went down to the front desk, I was told that was a "request" and they couldn't do anything about it. When I asked for a roll-a-way bed, they said they were out of beds (this was a business trip and I had two of my employees with me). When I went outside (1 hour later), my car was exactly where I left it (key in the ignition, unlocked) and there was NO ONE around. The door to the valet room was also open with all keys completely visible. Needless to say, I was livid and went back to the front desk to complain and all he said was "sorry". NOTHING was done to rectify the situation. Eventually (1:30 AM), we left, and checked in across the street at the Marriott. Your hotel was dirty, the rooms were small and the staff was, for lack of a better word, unacceptable. I got a room through the manager, Kristen, the next day. She was THE ONLY good thing about our entire stay. But we still had to move our bags (for the 3rd time) and the Sheraton wouldn't even send a van over to help so we lugged our stuff the 2 blocks back to the Sheraton. Also, the air conditioners make the loudest noise (like a bath tub draining, but louder) constantly. I slept so poorly my eyes were red-rimmed for 2 days (not a good look when you are the owner of a business). There were also homeless people that harassed us on the hotel property; literally right in front of the valet, who did nothing. I guess being harassed is better than having your car stolen...
I wouldn't recommend this hotel to my worst enemy.
May 5, 2014
Rated 5 out of 5 by Chick53 Awesome facility
We selected this hotel due to its central location. We were able to travel easily to Williamsburg and the surrounding beaches as well as enjoy the harbor at Norfolk. We were afforded the luxury of an upgrade to the Club Level; which was awesome. The staff in the Club lounge were very personable and eager to meet your needs in a very cheerful manner. Our room was harbor side with a small balcony; which gave us a wonderful view of the harbor. The staff at the front desk were very busy; however they greeted you in a very professional and courteous manner. The valet attendents were also first-rate. They were energenic and courteous. Overall I would have to say this facility provided us with a wonderful mini vacation that was more than we expected. We will definitely consider this again; hopefully in the near future.
July 7, 2012
Rated 2 out of 5 by scotdon Not a good representation of SPG properties
I was offered free valet parking and my free internet (SPG Platinum) but if I had not checked my folio I was charged for both $22 for Valet in Virginia is excessive.
Went to Hospitality Suite for breakfast, No cold cereal, was explained that they rotate their menu and don't always have cereal. In over 200 nights at SPG properties this is first time cereal was not available. Also went to get plate of eggs and the first plate I picked up had several pieces of food on it.
January 23, 2013
Rated 5 out of 5 by JABA Waterside
The rooms need to have a refrigerator and microwave in them. The breakfast prices were far too high for guests to pay for that area.
Also-the staff in your restaurant (not in banquet rooms) was not on their game when we were there. It took us 20 min. to get a beer, a glass of wine and one mixed drink to be served to us on the patio. This occurred after we asked the manager if we could have a seat outside. We were told: yes if there's room he didn't bother to look.
Also-or waiter seemed to be the only one working while there were two servers (one was crying into a co-workers shoulder) who didn't seem to be helping out the young man who was waiting on us. We didn't get a napkin for our drinks at our outside table.Really it was a huge turn off. This is the 2nd time I have stayed at this property and I like the location.
August 3, 2013
Rated 2 out of 5 by Drew Not worth the money
This hotel was priced higher than other comparable hotels in the area. No glaring problems with the room, but not worth the amount being charged. First, the parking garage is far away but costs the same as other hotels that feature adjacent garages. Next, I was given a double bed despite asking for and confirming a room with a King bed. Finally, I had to pay $10 for wifi that was too limited to watch any videos on my iPad or laptop. I would not recommend this hotel.
March 14, 2013
Rated 5 out of 5 by Outlaws Awesome Sheraton Experience!
I would recommend this Sheraton to everyone. The staff Kristen and everyone there are just awesome! Friendly helpful even the bellhops or valet parkers right when you arrive until late at night. The room was clean huge and temperature control perfect. Not frosty or stale like some properties we've stayed in across the nation! Please book Sheraton wherever you go -- you'll get your money's worth and be pleased. Thenks Sheraton!
K. Simmons-Outlaw family
May 28, 2013
Rated 4 out of 5 by Sean59 Not too shabby of a hotel!
This is my first stay after reaching SPG gold level so I was pleasantly surprised to gain access to club level. Room is larger and club lounge is resonably stock with cold drinks. Bed is clean & comfortable. Food variety is in close proximity. Bad points are the pool (outside and full of leaves debris at bottom) and hotel parking is $24/day for vallet or $12/day for self park but you have to walk a block away. Overall, I will stay here again no problem.
January 16, 2013
Rated 3 out of 5 by Becca29 Someone else had a key to our room
We had gone to bed when around midnight, another guest at the hotel swiped their key in our door, and our door opened! We were shocked and so was the other guest, who ran away screaming that someone was in her room. When we talked to the front desk about this incident the next morning, they re-programmed our door but didn't seem to think it was a big deal. Needless to say, we were very uncertain about the safety of our things when we out of our room.
July 15, 2013
Rated 5 out of 5 by nicegirl Great place to stay
Myself and my new husband stayed here for our honeymoon. The beds were very comfortable, the rooms were spacious and clean. They also had several computer in the lobby with free printing which was helpful since were both FT college students. We had our laptop with us, but the extra use of their computers and the free printing made doing our homework easier. The staff was nice and everything we needed from food to valet parking was at our finger tips.
October 11, 2012
Rated 3 out of 5 by rloga002 OK
Everyone was pleasant and the room was fine. My only issue was that I had signed up for the pet package, which was supposed to include all sorts of things upon check in. When I got there, none of it was ready. When they finally got it together, all they brought was a tiny bed (way too small for my dog) and a dog bowl that was still visibly dirty. I was supposed to receive clean up bags, as well as coupons and discounts, which I received none of.
November 1, 2013
Rated 5 out of 5 by Jim08 Very Courteous Staff
When checking in, I was greeted by the Manager, who was extremely personable, warm and friendly.
April 16, 2014
Rated 1 out of 5 by Heidi92 Don't bother
The hotel's water view is of a navy ship in dry dock. Not what we had in mind. Check in was one hour after promised, upholstery on the one and only chair was ripped, big mix up with the room reservations, keys had to be reprogrammed three times to get them to work on our door. We were to stay 2 nights but checked out after only one!
What hotel worth it's salt does not offer free Internet in this day and age except the Norfolk Sheraton Waterside.
July 23, 2013
Rated 2 out of 5 by Aquaman No Hot water
No hot water in morning. Called front desk and was told someone would be up to check the pipes! Cold water is coming out of the pipes, maybe you should check hot water heater. Oh and no one every showed up to "check the pipes"
Also the head board wasn't even attached to bed frame. When two people sit on foot of bed it tilts. Not Sheraton quality.
I was refunded room, but only after pointing out bed issue and bring up no hot water a third time.
February 20, 2013
Rated 3 out of 5 by Jim108 Some things missing
My room did not have a clock or a refrigerator, although other guest rooms had them. My TV reception was horrid. Many of the channels offered would not tune in. Felt like I was back in the '80s. I had to unplug the TV and turn it back on to get the stations to show up. Many of them were only analog signal. On a positive note, this was one of the most comfortable beds I have slept in in a hotel. Very pleased with that. Wi-Fi signal was strong.
October 22, 2012