Sheraton Norfolk Waterside Hotel

  • 777 Waterside Drive
  • Norfolk,
  • Virginia
  • 23510
  • USA
  • Landkarte

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Rated 3.8 out of 5 by 509 reviewers.
Rated 5 out of 5 by Sheraton Waterside We stayed on a Friday night during Harborfest. The entire stay was a great experience. At check-in we were given a restaurant voucher for an excellent restaurant within walking distance. We enjoyed seeing all the activities going on with Harborfest. Our SPG Gold status was recognized and rewarded. We had a beautiful, large corner room on the 9th floor with a view of the entire harbor. We will definitely try to stay here again when we can. June 16, 2014
Rated 5 out of 5 by Great Customer Service I have stayed here several times over the years and most recently last week. Overall, I have to say that I was more than pleased with my stay. The room was comfortable and clean, the club lounge served a good breakfast, and the customer service was outstanding. Regarding customer service, when I checked in, I had a slight problem with my room. When I went down to the front desk, it was quickly resolved in a very professional manner. I was impressed. Secondly, when I was in the club lounge eating breakfast in the morning, a few people (who obviously been staying there for an extended period of time) came in to thank the lounge attendant for her excellent service. It was obvious they became friends and the service she provided went above-and-beyond the norm. Good work. I'll be back. August 31, 2013
Rated 4 out of 5 by Excellent staff The front desk staff that checked me in was excellent. He recognized that I was a platinum member so he went above and beyond to offer me all the upgrades that I was entitled without asking. Other hotels you gotta ask for upgrades even though it should be given automatically and even there is upgraded room available, they won't give it to you. So that was very nice and really treated like a platinum member. The hotel was kinda old but in great condition. The breakfast in the club lounge can be better. May 31, 2012
Rated 5 out of 5 by Great Location The location is perfect. We parked our car and walked everywhere. The entire staff was very helpful and courteous. July 30, 2014
Rated 2 out of 5 by This hotel only serves Starbucks Coffee Not everyone likes Starbucks coffee, your hotel had no other option. Every morning we had to get our key card reprogrammed, to get back into our room. I did the green thing, not getting my room cleaned for a voucher, wrong! The only place that accepted it was the dining room. I had breakfast, 2 eggs, 2 slices of bacon, toast and a glass of milk, the cost was unbelievable, $17. The buffet was cheaper!! Worse part was, the parking was suppose to be free, got our ticket validated, but still cost us $24. October 23, 2013
Rated 5 out of 5 by Friendly staff, clean rooms, comfortable stay Stayed here for business trip. Excellent SPG club services. Clean and comfortable room with excellent amenities. Waterfront view of harbor was fantastic. Staff was courteous and friendly. Parking can be expensive and remember to call valet before departing so car is ready to go when you are. Room service from restaurant was expensive with added gratuity and delivery fee. Food was just ok. Wouldn't order it again with so many great dining options nearby. Excellent experience overall. Will return soon. March 8, 2013
Rated 4 out of 5 by happy for pet friendly location This is one of the few pet friendly hotels available in the Norfolk area located near the river. I have stayed her several times and have enjoyed my time with Sheraton. July 25, 2014
Rated 4 out of 5 by Exceptional Staff & Nice Hotel All staff were exceptional from the check in at the desk, the bartender in the lounge, to the valet at departure. Our room overlooking the harbor was wonderful. We enjoyed the club level and would like to commend the attendants that were on duty during our stay. Both the evening and the morning hostess' went out of their way to make sure our needs were met. The food was the best club level food yet! I misplaced my note w the name of the evening attendant who was great and for that I apologize. October 10, 2012
Rated 4 out of 5 by Clean hotel but expect to pay for everything The hotel was clean and quiet, with a nice view over the water (I guess that comes with 'waterfront'). However, there is a separate charge on nearly everything. Parking is $12 at minimum, across the street. Internet alone is a separate charge, and no complimentary breakfast is provided. However, the staff was friendly, and the hotel felt welcoming. Overall, I'd recommend the hotel, unless you're on a budget. I would note, however, that it does not quite meet expectations for a Sheraton hotel. February 4, 2013
Rated 2 out of 5 by Hotel Needs Improvement When entering the hotel for a 2-day conference, the inside of it was very cold; meeting rooms we were in were freezing. Participants had to wear sweaters/light jackets. We asked that the temperature be raised, but the temp. was never raised. The furniture in the my hotel room was dusty/shabby, & bedskirt had stains like spilt coffee on it. When valet brought my car to me when I was leaving, he ran my tire upon curb and marred the tire (I had a witness), then he ran off. April 21, 2014
Rated 2 out of 5 by Needs improvements While the room was nice, the TV channels were n't working correctly (half fuzzy). I called to ask for service, was told someone would be up, and no one ever fixed it during the 3 nights of my stay. The Menu option on the TV didn't work for all 3 nights, so could not order, get movies, or checkout through the Menu. Front desk staff was curt and not overly friendly over the phone. The parking situation is terrible--parking in a separate building? Bellmen and valets were great. March 31, 2014
Rated 2 out of 5 by The Good and Bad The Good: Great staff and service The Bad: Hallways were very loud, I barely got 2 hours sleep the first night and 3 hours the second night due to the doors slamming, people talking and noise in the halls. I ask for earplugs and they had nothing but cotton balls. Third night I was so tired that I did sleep better but still was awakened several times, After the fourth night I was very ready to go home. No one ask me how my stay was when I checked out. I think they knew due to the eyes. August 6, 2013
Rated 4 out of 5 by WiFi I think every hotel in which I have stayed within the last several years had free WiFi; the wired ethernet in my room did not work and while the staff gave me an access PW, the page to which the ethernet took me was inoperative. In addition, although a price was specified, it was very unclear how much access was provided for that price. This was a class place, and I was very surprised that it did not offer what every I-95 exit chain hotel did. At least there were lobby computers February 9, 2012
Rated 2 out of 5 by Harbor view I stayed here for the view , but was disappointed. Window was small and could not see a view unless I stayed right at the window. Very small room, and door got in the way of the bathroom. Bed was great. July 17, 2014
Rated 2 out of 5 by Needs an update The hotel is in a great location with a good overall staff but it is in need of some work. Some of the negatives were dirty sheets, counters that were not cleaned, filthy tub floor and very worn rugs. The furniture in the room was a mix and match theme. It was impossible not to hear each and every door as it slammed shut. In the pool area there were bird droppings on the chaise loungers that were not cleaned up the four days I was there. May 19, 2014
Rated 3 out of 5 by Good location Really liked the location. Condition of hotel is average. It does not look like it is being kept up very well. Staff is polite and courteous. July 21, 2014
Rated 5 out of 5 by Awesome facility We selected this hotel due to its central location. We were able to travel easily to Williamsburg and the surrounding beaches as well as enjoy the harbor at Norfolk. We were afforded the luxury of an upgrade to the Club Level; which was awesome. The staff in the Club lounge were very personable and eager to meet your needs in a very cheerful manner. Our room was harbor side with a small balcony; which gave us a wonderful view of the harbor. The staff at the front desk were very busy; however they greeted you in a very professional and courteous manner. The valet attendents were also first-rate. They were energenic and courteous. Overall I would have to say this facility provided us with a wonderful mini vacation that was more than we expected. We will definitely consider this again; hopefully in the near future. July 7, 2012
Rated 3 out of 5 by Great Waterfront Location If you like to walk and enjoy the city, this is a great location! Close to Waterside, Spirit of Norfolk, Nauticus/USS Wisconsin, Water taxi to Portsmouth and Harbor Park, MacArthur Mall, and Granby street restaurants. July 14, 2014
Rated 2 out of 5 by Not a good representation of SPG properties I was offered free valet parking and my free internet (SPG Platinum) but if I had not checked my folio I was charged for both $22 for Valet in Virginia is excessive. Went to Hospitality Suite for breakfast, No cold cereal, was explained that they rotate their menu and don't always have cereal. In over 200 nights at SPG properties this is first time cereal was not available. Also went to get plate of eggs and the first plate I picked up had several pieces of food on it. January 23, 2013
Rated 2 out of 5 by Frustrated SPG Member I'm an SPG member as well as an American Express SPG card carrier. I also am a pilot for an airline which has a contract with this particular hotel for our overnights. At this point I'm very frustrated about the blatant lack of communication from the hotel staff after my stay regarding a piece of luggage left behind. I've tried for 5 days since my stay to contact ANYONE who could help regain my belongings to no avail. Every time I call I'm forwarded to a "lost and found" department which never answers the phone nor returns my call after leaving voice messages. I then was told by a desk agent that she would personally look into and call back within the hour. I called the next day to follow up after not receiving any call back only to be forwarded yet again to a seemingly non-existent lost and found personnel department. I called back immediately and asked to speak with a manager and was told she was "on the floor" and would call me back in a few minutes. The desk agent was the one from the previous day who "took down my info" as she stated she "had my info already and would pass it along". It's been 5 hours and absolutely no follow up from anyone. I'm fed up with this property and will be following up with our hotel committee for the airline as well as the BBB next. It's disheartening to know that such a simple phone call and some minor coordination to return my items could be so challenging. Especially for a loyal spg member. July 29, 2014
Rated 5 out of 5 by Waterside The rooms need to have a refrigerator and microwave in them. The breakfast prices were far too high for guests to pay for that area. Also-the staff in your restaurant (not in banquet rooms) was not on their game when we were there. It took us 20 min. to get a beer, a glass of wine and one mixed drink to be served to us on the patio. This occurred after we asked the manager if we could have a seat outside. We were told: yes if there's room he didn't bother to look. Also-or waiter seemed to be the only one working while there were two servers (one was crying into a co-workers shoulder) who didn't seem to be helping out the young man who was waiting on us. We didn't get a napkin for our drinks at our outside table.Really it was a huge turn off. This is the 2nd time I have stayed at this property and I like the location. August 3, 2013
Rated 4 out of 5 by hotel hotelwas ok not great location choice for baseball games we played July 22, 2014
Rated 2 out of 5 by Not worth the money This hotel was priced higher than other comparable hotels in the area. No glaring problems with the room, but not worth the amount being charged. First, the parking garage is far away but costs the same as other hotels that feature adjacent garages. Next, I was given a double bed despite asking for and confirming a room with a King bed. Finally, I had to pay $10 for wifi that was too limited to watch any videos on my iPad or laptop. I would not recommend this hotel. March 14, 2013
Rated 3 out of 5 by Great location Great location; friendly, polite, and helpful staff; well-priced. Room was comfortable and spacious, with comfortable beds and pillows and good temperature control. However, it was very shabby. Lounge chair cushion was worn open and stuffing showed through. Other side was fraying and stained. Bathroom door looked chewed up at bottom, hinges were rusty. Fridge angled strangely in corner behind chair. Room needed restoration. May 18, 2014
Rated 5 out of 5 by Sheraton Norfolk Waterside Hotel The staff from caretakers to front desk and all are a huge asset to this hotel. All are cheerful and helpful. I was addressed by name anytime I called front desk or housekeeping. I especially like the note on employees individual name tags that under the name, is indicating what the person is connected to. For example some indicated "family", others "music", "art", "football" , and so on. This helped the server or room attendant be more than a label and opened a bit of conversation. The restaurant was fine and although sometimes service was slow, the staff are always pleasant and food is good value and taste. Buffet breakfast gives ample choice, including steel cut oats. Rooms while somewhat small are clean and comfortable. Location beside the harbour is lovely and has a really nice walk way. I would stay again. 15 minutes from Airport. April 1, 2014
Rated 5 out of 5 by Great location on the water The Sheraton Norfolk Waterside was in the perfect location for our vacation with easy access to the waterfront, boat tours of the harbor and Norfolk Naval Base, the Nauticus museum and Battleship Wisconsin, and nearby restaurants. July 8, 2014
Rated 5 out of 5 by Awesome Sheraton Experience! I would recommend this Sheraton to everyone. The staff Kristen and everyone there are just awesome! Friendly helpful even the bellhops or valet parkers right when you arrive until late at night. The room was clean huge and temperature control perfect. Not frosty or stale like some properties we've stayed in across the nation! Please book Sheraton wherever you go -- you'll get your money's worth and be pleased. Thenks Sheraton! K. Simmons-Outlaw family T May 28, 2013
Rated 4 out of 5 by Not too shabby of a hotel! This is my first stay after reaching SPG gold level so I was pleasantly surprised to gain access to club level. Room is larger and club lounge is resonably stock with cold drinks. Bed is clean & comfortable. Food variety is in close proximity. Bad points are the pool (outside and full of leaves debris at bottom) and hotel parking is $24/day for vallet or $12/day for self park but you have to walk a block away. Overall, I will stay here again no problem. January 16, 2013
Rated 5 out of 5 by Paul Parking is aproblem. You make us park far away then we get charged for it. July 17, 2014
Rated 3 out of 5 by Someone else had a key to our room We had gone to bed when around midnight, another guest at the hotel swiped their key in our door, and our door opened! We were shocked and so was the other guest, who ran away screaming that someone was in her room. When we talked to the front desk about this incident the next morning, they re-programmed our door but didn't seem to think it was a big deal. Needless to say, we were very uncertain about the safety of our things when we out of our room. July 15, 2013
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