Sheraton Brooklyn New York Hotel

  • 228 Duffield Street
  • Brooklyn,
  • New York
  • 11201
  • United States
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Rated 3.7 out of 5 by 392 reviewers.
Rated 4 out of 5 by Great Rooms and Beds! Overall, the hotel was good. Not much in the immediate area, but the staff helped get a car to go where you wanted. And it's within walking distance to other parts of Brooklyn where you would want to hang out. We arrived 2 hours after check-in time, but the room was still not ready. They said we had to walk 4+ blocks for a drink while we waited - but there was a lobby bar right next door at the Loft. Rooms were nice, beds were very comfortable. December 15, 2012
Rated 5 out of 5 by Impressed! I thought the staff was exceptionally polite and gracious. They went out of their way to make my husband and I feel comfortable, from room choice to every request I made. (Damion check in). in addition, on check out (Michelle?) helped me find a subway which had an elevator which I needed. It helped us feel more comfortable and at home, in this busy metropolis . . .near the big apple. . .and made the experience more accessible. Thanks! April 15, 2013
Rated 5 out of 5 by Perfect location in downtown Brooklyn Easy access to multiple subway lines and a short walk to the Brooklyn Bridge Park make this hotel a great base from which to explore vibrant downtown Brooklyn. April 7, 2014
Rated 4 out of 5 by A nice surpirse I stayed at this Sheraton because our heat and hot water was out, so two nights in a row my family and I stayed at the hotel and we booked last minute. The staff was really welcoming and warm and the hotel was clean, and had just the right amount of amenities one would expect (if not a bit more). We appreciated the hospitality and the seamless experience. Oh, the the beds are VERY comfortable. January 29, 2014
Rated 4 out of 5 by Brooklyn Stay I did have to wait for some time to check in but the staff was very kind and helpful. The white comforter on the bed was stained. I did not call hotel staff about it. I simply removed it. Bathroom shower had some mold. Perhaps these two things should be looked at by room maids to ensure this does not occur. Restaurant in hotel service was good yet steaks were below par for a steakhouse. Nice hotel overall. I would stay again. March 15, 2013
Rated 5 out of 5 by Great staff and extremely clean The staff was incredible from maintenance to management. I would highly reccommend to anyone... April 8, 2014
Rated 2 out of 5 by Does not respect privacy Had a one-night stay at this property recently. I got to the hotel at around 3:30 pm, 30 minutes after official checkin time, but my room wasn't ready and I had to wait for another 15 minutes or so. Also did not receive any room upgrade as a gold member, even when the property was far from being full. The room itself, despite on the small side, was fine. Nothing to complain. I left the hotel in the morning on the next day for a meeting, and kept the Do Not Disturb sign on the door when I left. At around 2pm I received an email from the hotel with my "final" bill, which was odd because I haven't checked out yet (was guaranteed a 4pm checkout as SPG gold). When I returned to my room at 3, there were obvious signs that someone had entered my room (e.g. closet door opened, etc.) even when I had the Do Not Disturb sign on the door. The housekeeping staff again barged into my room without knocking on my door at around 3:40 pm (fortunately, that was five minutes after I walked out of the shower). I assume this has to do with me being registered as already checked out in the system. I take this as a serious disrespect of guest privacy, and would not consider returning unless improvements were made. April 8, 2014
Rated 3 out of 5 by OK hotel, needs better customer service I'm a frequent traveler for both work and pleasure and Sheraton is always on top of my list. Currently staying for 1 night and unfortunately this time it fell a little short. The GOOD: great facilities, nice rooms and all the qualities that you expect from a Sheraton hotel. I really like the fitness center + it's open 24 hrs so that's very convenient for me. The BAD: Check-In was off putting. Although she greeted me as a platinum member, the front desk offered no amenities (which is a first for me). An upgrade was not offered although I can see available rooms online, I was not offered a welcome gift until I requested the bonus point and late checkout was not offered but called later to ask for it. I had to wait forever on the phone to get a WiFi code. The VERDICT: Good hotel if you just want a room, bad customer service and spg recognition is lacking. Not for me. September 7, 2012
Rated 2 out of 5 by Don't order room service!! In two days my partner and I witnessed three unappetizing meals. Every meal I ordered was incorrectly made. The "fresh mozzarella" was nothing more than processed cheese and the pizza was not thoroughly cooked. The hotels menu did not match what the service staff was entering in their system. I ordered the Italian sausage, penne pasta, sun dried tomatoes, and sauteed spinach. Room service brought me penne pasta with marinara sauce. For breakfast my over hard eggs were undercooked and instead of herb roasted potatoes I received fruit on a stick. I pointed the mistake out to room service. They stated the system automatically assumes you would like fruit are you sure you want the potatoes? Completely unsatisfactory stay. I will never book a room at this hotel again. When checking out I stated the above issues to customer service and all they could say was sorry to hear that. February 8, 2012
Rated 5 out of 5 by Overall Experience We stayed at Sheraton Brooklyn from March 8-14 2012 and we welcomed in the evening by the staff. The hotel is great when you see where it is located you are even more surprised. For me there was shopping in every corner Macy's just 'over the road'. I must mention though that I was very impressed with our room cleaner and the room. Keep up the good work but also the restaurant need an accomplised cook/chef. March 17, 2012
Rated 4 out of 5 by Perfect but too hot !!! Everything was perfect in this hotel except the heat. We asked 3 times to correct the heat problem in our room, 84 F in march !!! Nobody was able to fix the AC.They offered us a free breakfast the last morning but we stayed there 3 nights in the same room. Good location in Brooklyn March 10, 2014
Rated 4 out of 5 by Our stay in Brooklyn Overall our stay in your hotel was satisfactory except at check-out when we found that the rate quoted via your web-site was lower than we were charged. I believe this was as a result of a change to our plans/reservation from 2 days to one. We were charged $249 for our stay on 6/30/2013 but our confirmed reservation was quoted at $179. I am working with the hotel management and SPG to resolve this issue. July 2, 2013
Rated 5 out of 5 by Service! On a Friday afternoon check-in, I had to change rooms and number of guests, etc. The young woman (Zaneyta? might be close to her name) was not just polite, she went out of her way to be helpful and pleasant. She handled all the issues with knowledge and ease. The elegance of the hotel was reflected in the service provided by this young lady. Whenever possible, Sheraton will be my first choice. Thank You! May 13, 2013
Rated 4 out of 5 by Short overnight stay Lobby is small and needs to be reconfigured. April 7, 2014
Rated 4 out of 5 by Good value, convenient location This hotel is a good choice. The rooms are comfortable, service is very good, the people are friendly, and the location is convenient to Barkley Center and several subway lines. March 26, 2014
Rated 5 out of 5 by Beautiful hotel and great staff! This was my first time visiting Brooklyn, and I selected this hotel due to the proximity of some of the locations I had to visit during my travel. I don't do much traveling in the cities for my job, so the rooms were smaller than what I'm used to, but they were still very comfortable, and VERY clean! One thing that can absolutely ruin a stay for me is a dirty room/bathroom, but both were beautifully kept, and looked like they had just been scrubbed down before my arrival. I stayed on the 25th floor and had a great view of the city. The bed was AMAZING; one of the most comfortable I've ever slept in, and the pillows and linens really made it into a luxurious experience. In room dining was also great, and very fast. The fitness center was also wonderful. It was nice and cool in there, not stuffy at all like some hotel fitness centers are? Only gripe I had with my whole stay was that I like my room to be on the cooler side when I go to sleep, but the hotel hadn't turned on the air, so I woke up nearly sweating one night; that was quickly fixed by opening up the windows to get a cool breeze coming in. Overall, my stay was great, and if I'm in Brooklyn again, I will definitely try to stay here. Thank you to the staff for being wonderful! April 6, 2014
Rated 2 out of 5 by Cheap deceptive practices They have 2 water bottles in a room with a free sign on one but no sign of $3.81 on the 2nd one. The guest end up thinking that they are free and you get an unexpected charge of $ 3.81 on ur card. I really disliked this deceptive practice of charging $3.81 for 2nd bottle to innocent guests. The elevator availability is huge headache for guests and expect to spend 10-15 min for elevators each time . September 8, 2012
Rated 2 out of 5 by Multiple Problems My room contained dog hair all over the carpet. My iron didn't work. Key cards did not work half the time or had to swipe 20 times before they would work. Took them an hour to bring a fridge and utensils after I requested it. Beds were comfy. Overall, needs improvement. March 9, 2014
Rated 3 out of 5 by Sheraton 12/27 This hotel is close to downtown brooklyn, walking distance from many stores. The room was small to have 2 beds, There was no room for the 4 adults and luggage that we had. No complimentary breakfast, No bell hop to help with luggage at 5:00 am in the morning and had only one cart for guest to use this early in the morning. Valet parking was secure, a little pricey but you knew your car was safe. December 30, 2012
Rated 3 out of 5 by Comfortable Hotel a few simple things would make it better The room was comfortable and quiet. The location of the hotel is great is you work in metrotech centre as its in walking distance however I am not overkeen on the area around the hotel. There are a few small things the hotel could do to improve. I had a meal in the bar and nearly froze to death as the aircon was so cold. The vending machine for soda was not working and the breakfast was cold. September 25, 2012
Rated 4 out of 5 by Weekend at the Sheraton brooklyn The hotel is a good stop for a business traveler. It's comfortable. The staff are very friendly. If you go down to the restaurant you will get a well-priced basic meal. You can also enjoy caring service from the staff there- Leo, Jazmyn and Emmanuel. March 10, 2014
Rated 2 out of 5 by Brooklyn needs staff trainin The hotel would not let me check in when I arrived at 2:15 and told me a room would be open at 3. No rooms at all for 45 minutes? They then valet checked my bag and when I returned had to ask me 4 times "what does the bag look like" and spent 15 minutes looking for it. Only to bring the wrong one.....it had a number and tag on it. Staff at front desk unprofessional and not helpful at all. October 4, 2012
Rated 4 out of 5 by Excellent Location, Clean & Reasonably Priced The room was clean, the location perfectly situated to all activiities - BAM, Smith St., MTA. Staff was extremely helpful and pleasant. Easy in, easy out if using LaGuardia. Only two minor nits - 1) room didn't have any furniture with drawers which meant living out of our suitcases more than we'd like on the other hand packing to leave was a breeze. 2) breakfast at Grubstake was just meh April 16, 2012
Rated 4 out of 5 by Good Hotel I am an employee for Starwood Hotels and this is a really nice hotel. The staff is very friendly, the hotel is in good condition and a good location to the new stadium. When I was checked in I was upgraded to the Club level which meant that I did get a complimentary breakfast. When I went to have breakfast the coffee was hot, the server was friendly and the bagles and muffins were stale. December 26, 2012
Rated 5 out of 5 by What you see is what you get The rooms were exactly as displayed in the picture. The showers are small. Like UK style small. The staff are very friendly and helpful. The best part is the location. Just two blocks away from Junior's and the Shake Shake and near good street shopping (Armani Exchange, Aropostale, Ashley Stewart, Macy's, Fulton Mall, H&M, etc.) Close to the 2 and R subway lines. Always felt safe. November 4, 2013
Rated 4 out of 5 by Nice stay This is my second stay at the hotel. I chose it because of the parking (expensive but close by) and ease of getting around by subway to Manhattan and other nearby points of interest. Onsite features (Starbucks and restaurant) are bonuses. March 11, 2014
Rated 5 out of 5 by Hotel well laid out, excellent elevators, great staff We have stayed in NYC proper and Brklyn. This is by far the nicest hotel for service, location to transportation, town, and other services. We especially remember the service provided by Wilson at the front desk, and Stepany who helped us with our reservations for the 911 memorial. Thanks staff. we also used the gym daily. Pool floor 2 has strong chlorine smell, convert to salt water. May 21, 2013
Rated 3 out of 5 by Construction noise & extra charges For the most part, this is a good place to stay. However, there is very noisy construction right behind that starts early every weekday morning. Also there is a high charge for in room wifi which seems unnecessary in this day & age. Finally, a $2 per bag charge for leaving your luggage in storage for the day after check out makes you feel like you are getting nickled & dimed. Uncool. April 14, 2013
Rated 5 out of 5 by Nice Hotel The place was great and breakfast was good too. Price was not bad. My only complain was When I RSV a room I asked for a bathtub (I wanted a Romantic bubble bath). When I present this as an issue & they never brought it back to my attention. 2nd I didn't realize Wifi was free w/ my package deal. I would have brought my laptop. Personally I think wifi should be free for all customers. February 9, 2013
Rated 5 out of 5 by second excellent stay but one request Everything went perfectly except we didn't get bath towels replaced. The first day we decided to hang them and get new ones the next day. We placed the used towels on the floor with wash cloths and received no new bath towels for the second nor third nights. We had one bath towel and three hanging hand towels. Not a big deal, but everything else in the room was excellently handled. June 11, 2013
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