Rated 5 out of 5 by DPH04 DPH-Stay
This is a great hotel filled with customer centric staff. However, staying in a different room this week enabled me to see a significant design flaw in the shower installation. Despite the fact that the shower was small, the shower doors opened inside vs. outside. What's wrong with this picture? You get the freezing cold water splashed on you prior to stepping into the shower. Having asthma, this is not a good experience. I don't imagine it is a good experience for those without asthma either. I ended up showering with the shower door open the whole stay for fear of claustrophobia. How could this have passed the final quality inspection? I mentioned this to the front desk staff and understand that I am not the only customer to provide this feedback, so why ask for feedback if there will be no attempt to resolve the issues presented?
September 8, 2013
Rated 4 out of 5 by Jane424 Great Rooms and Beds!
Overall, the hotel was good. Not much in the immediate area, but the staff helped get a car to go where you wanted. And it's within walking distance to other parts of Brooklyn where you would want to hang out.
We arrived 2 hours after check-in time, but the room was still not ready. They said we had to walk 4+ blocks for a drink while we waited - but there was a lobby bar right next door at the Loft.
Rooms were nice, beds were very comfortable.
December 15, 2012
Rated 4 out of 5 by Pattoria Brooklyn
Always good to stay here
Had to issues that were eventually taken care of
March 13, 2014
Rated 5 out of 5 by Phillygirl47 Impressed!
I thought the staff was exceptionally polite and gracious. They went out of their way to make my husband and I feel comfortable, from room choice to every request I made.
(Damion check in).
in addition, on check out (Michelle?) helped me find a subway which had an elevator which I needed.
It helped us feel more comfortable and at home, in this busy metropolis . . .near the big apple. . .and made the experience more accessible.
April 15, 2013
Rated 4 out of 5 by HGA1 Brooklyn Stay
I did have to wait for some time to check in but the staff was very kind and helpful. The white comforter on the bed was stained. I did not call hotel staff about it. I simply removed it. Bathroom shower had some mold. Perhaps these two things should be looked at by room maids to ensure this does not occur. Restaurant in hotel service was good yet steaks were below par for a steakhouse. Nice hotel overall. I would stay again.
March 15, 2013
Rated 3 out of 5 by Eddy OK hotel, needs better customer service
I'm a frequent traveler for both work and pleasure and Sheraton is always on top of my list. Currently staying for 1 night and unfortunately this time it fell a little short.
The GOOD: great facilities, nice rooms and all the qualities that you expect from a Sheraton hotel. I really like the fitness center + it's open 24 hrs so that's very convenient for me.
The BAD: Check-In was off putting. Although she greeted me as a platinum member, the front desk offered no amenities (which is a first for me). An upgrade was not offered although I can see available rooms online, I was not offered a welcome gift until I requested the bonus point and late checkout was not offered but called later to ask for it. I had to wait forever on the phone to get a WiFi code.
The VERDICT: Good hotel if you just want a room, bad customer service and spg recognition is lacking. Not for me.
September 7, 2012
Rated 2 out of 5 by Meghan Don't order room service!!
In two days my partner and I witnessed three unappetizing meals. Every meal I ordered was incorrectly made. The "fresh mozzarella" was nothing more than processed cheese and the pizza was not thoroughly cooked. The hotels menu did not match what the service staff was entering in their system. I ordered the Italian sausage, penne pasta, sun dried tomatoes, and sauteed spinach. Room service brought me penne pasta with marinara sauce. For breakfast my over hard eggs were undercooked and instead of herb roasted potatoes I received fruit on a stick. I pointed the mistake out to room service. They stated the system automatically assumes you would like fruit are you sure you want the potatoes? Completely unsatisfactory stay. I will never book a room at this hotel again. When checking out I stated the above issues to customer service and all they could say was sorry to hear that.
February 8, 2012
Rated 5 out of 5 by Redskin Overall Experience
We stayed at Sheraton Brooklyn from March 8-14 2012 and we welcomed in the evening by the staff. The hotel is great when you see where it is located you are even more surprised. For me there was shopping in every corner Macy's just 'over the road'. I must mention though that I was very impressed with our room cleaner and the room. Keep up the good work but also the restaurant need an accomplised cook/chef.
March 17, 2012
Rated 4 out of 5 by jim21 Our stay in Brooklyn
Overall our stay in your hotel was satisfactory except at check-out when we found that the rate quoted via your web-site was lower than we were charged. I believe this was as a result of a change to our plans/reservation from 2 days to one. We were charged $249 for our stay on 6/30/2013 but our confirmed reservation was quoted at $179. I am working with the hotel management and SPG to resolve this issue.
July 2, 2013
Rated 5 out of 5 by Martha Service!
On a Friday afternoon check-in, I had to change rooms and number of guests, etc.
The young woman (Zaneyta? might be close to her name) was not just polite, she went out of her way to be helpful and pleasant. She handled all the issues with knowledge and ease. The elegance of the hotel was reflected in the service provided by this young lady.
Whenever possible, Sheraton will be my first choice.
May 13, 2013
Rated 2 out of 5 by Manju Cheap deceptive practices
They have 2 water bottles in a room with a free sign on one but no sign of $3.81 on the 2nd one. The guest end up thinking that they are free and you get an unexpected charge of $ 3.81 on ur card. I really disliked this deceptive practice of charging $3.81 for 2nd bottle to innocent guests.
The elevator availability is huge headache for guests and expect to spend 10-15 min for elevators each time .
September 8, 2012
Rated 3 out of 5 by chrissy27 Sheraton 12/27
This hotel is close to downtown brooklyn, walking distance from many stores. The room was small to have 2 beds, There was no room for the 4 adults and luggage that we had. No complimentary breakfast, No bell hop to help with luggage at 5:00 am in the morning and had only one cart for guest to use this early in the morning. Valet parking was secure, a little pricey but you knew your car was safe.
December 30, 2012
Rated 5 out of 5 by Spyce2013 What you see is what you get
The rooms were exactly as displayed in the picture. The showers are small. Like UK style small.
The staff are very friendly and helpful. The best part is the location. Just two blocks away from Junior's and the Shake Shake and near good street shopping (Armani Exchange, Aropostale, Ashley Stewart, Macy's, Fulton Mall, H&M, etc.)
Close to the 2 and R subway lines.
Always felt safe.
November 4, 2013
Rated 3 out of 5 by Gill13 Comfortable Hotel a few simple things would make it better
The room was comfortable and quiet. The location of the hotel is great is you work in metrotech centre as its in walking distance however I am not overkeen on the area around the hotel. There are a few small things the hotel could do to improve. I had a meal in the bar and nearly froze to death as the aircon was so cold. The vending machine for soda was not working and the breakfast was cold.
September 25, 2012
Rated 5 out of 5 by Sperez impress with staff .. the first ppl u incounter.lobby.
staff was veryy helpful ..especially night supervisor
March 3, 2014
Rated 2 out of 5 by noneedto Brooklyn needs staff trainin
The hotel would not let me check in when I arrived at 2:15 and told me a room would be open at 3. No rooms at all for 45 minutes?
They then valet checked my bag and when I returned had to ask me 4 times "what does the bag look like" and spent 15 minutes looking for it. Only to bring the wrong one.....it had a number and tag on it.
Staff at front desk unprofessional and not helpful at all.
October 4, 2012
Rated 5 out of 5 by ChocolateNupe895 Best Value and service for the money!
I had, as usual, an excellent stay at this hotel. The staff is always courteous, they know what they are talking about, and they meet your needs quickly.
February 22, 2014
Rated 4 out of 5 by KateP Good Hotel
I am an employee for Starwood Hotels and this is a really nice hotel. The staff is very friendly, the hotel is in good condition and a good location to the new stadium. When I was checked in I was upgraded to the Club level which meant that I did get a complimentary breakfast. When I went to have breakfast the coffee was hot, the server was friendly and the bagles and muffins were stale.
December 26, 2012
Rated 4 out of 5 by Dodie413 Excellent Location, Clean & Reasonably Priced
The room was clean, the location perfectly situated to all activiities - BAM, Smith St., MTA. Staff was extremely helpful and pleasant. Easy in, easy out if using LaGuardia. Only two minor nits - 1) room didn't have any furniture with drawers which meant living out of our suitcases more than we'd like on the other hand packing to leave was a breeze. 2) breakfast at Grubstake was just meh
April 16, 2012
Rated 5 out of 5 by Jimmy Hotel well laid out, excellent elevators, great staff
We have stayed in NYC proper and Brklyn. This is by far the nicest hotel for service, location to transportation, town, and other services. We especially remember the service provided by Wilson at the front desk, and Stepany who helped us with our reservations for the 911 memorial. Thanks staff. we also used the gym daily. Pool floor 2 has strong chlorine smell, convert to salt water.
May 21, 2013
Rated 3 out of 5 by BuffaloAmy Construction noise & extra charges
For the most part, this is a good place to stay. However, there is very noisy construction right behind that starts early every weekday morning. Also there is a high charge for in room wifi which seems unnecessary in this day & age. Finally, a $2 per bag charge for leaving your luggage in storage for the day after check out makes you feel like you are getting nickled & dimed. Uncool.
April 14, 2013
Rated 5 out of 5 by Jan2013 Nice Hotel
The place was great and breakfast was good too. Price was not bad. My only complain was When I RSV a room I asked for a bathtub (I wanted a Romantic bubble bath). When I present this as an issue & they never brought it back to my attention. 2nd I didn't realize Wifi was free w/ my package deal. I would have brought my laptop. Personally I think wifi should be free for all customers.
February 9, 2013
Rated 5 out of 5 by Caroline second excellent stay but one request
Everything went perfectly except we didn't get bath towels replaced. The first day we decided to hang them and get new ones the next day. We placed the used towels on the floor with wash cloths and received no new bath towels for the second nor third nights. We had one bath towel and three hanging hand towels. Not a big deal, but everything else in the room was excellently handled.
June 11, 2013
Rated 2 out of 5 by pr58 Great rate - but did not meet expectations
Valet parking was a total hassle - you can't call for your car until you come down stairs which mean that you have to wait for another 20-30 mins for the car.
The hotel had a pool / jacuzzi but was not working during our stay - was not informed of this prior to reservation. The evening front desk staffs were very pleasant and helpful - the opposite can be said of the morning staff.
January 5, 2013
Rated 5 out of 5 by James83 A Great Stay!
This was my third stay at the Brooklyn Sheraton and each visit is greater than the one before. It is a most convenient location accessible to Manhattan via subwayand modestly priced for New York. The hotel stay is absolutely professional, courteous, and accommodating. Specifically, Zakeyma, front desk clerk was very welcoming, friendly, and efficient. They are all to be commended!
May 20, 2013
Rated 5 out of 5 by mommy1 Hotel stay
The hotel was clean and staff very friendly.
Always have a great hotel experience at this sheraton.
February 24, 2014
Rated 4 out of 5 by LEZLEE1 NO HOT WATER!
We were only there one night for the Barbra Streisand concert. Would have loved to shower before concert but had no hot water. Then had driver pick us up at 6:30 A.M. next morning to head back to airport to catch flight and still no hot water. Could not shower or wash hair, good thing I was there for recreation. It would have been a nightmare if we were there for business!
October 15, 2012
Rated 5 out of 5 by Mike43 A Fine Stay
The front desk staff was friendly and efficient in seeing to our needs. Although we arrived earlier than anticipated (due to light traffic) we were cared for in a professional and quick manner. Although the room was a bit small, the bed was great, the view excellent, and the experience such that I would return. Thanks again to Zakeyma and the rest of the Front desk staff.
April 23, 2013
Rated 1 out of 5 by vvbatboy not so good for the money
I found this Starwood hotel be to lacking.
First the "suite" we requested had no door or even doorway separating the 2 "rooms." they were more like sleeping areas. The reprieve my family was hoping for at this Starwwod, to have separate bedrooms, was a great disappointment and therefore not worth the +$300 a night we paid.
2nd, a party was happening in the room next door, which I complained about at 12:30 am, then again the next morning, and again the next afternoon, A room change wasn't offered until I demanded a change of room. This is what I expect from a cheeper hotel.
Ultimately, we basically lost our last night in NYC because we had to switch rooms on our last afternoon, preventing my 2 year old from napping and basically prevented us from doing what we planned that evening because she wasn't rested. Getting rest was why we spent the extra money in the first place, and we didn't get any.
Lame all around.
July 4, 2012
Rated 4 out of 5 by Audrey02 Friendly staff
The folks at the front desk and on the second floor always greet me with a smile and most often my name! Love that!
February 18, 2014