Rated 1 out of 5 by Gabbysz Horrible Dirty Stay
Checked in and they changed the particulars of my rate! When I booked it said breakfast in restaurant, they forced me to eat in the lounge. Food was not refilled and could not get a table. Room was not cleaned until we called at 5 pm. And to add insult to injury they are not posting my points, because I used a suite upgrade!!! Horrible horrible horrible!!!!
June 26, 2013
Rated 5 out of 5 by Sue79 Perfect Stay
This is my third year staying at the Sheraton Phila for Phila Marathon weekend. Although the hotel was fully booked, and the staff was on top of everything, check-in and out was smooth and we had absolutely no issues during our stay. I highly recommend this hotel for Philadelphia Marathon Weekend - the staff was superb and the location to both the expo and start/finish area cannot be beat. Thanks!
November 18, 2013
Rated 5 out of 5 by AllStarMom Wonderful Experience
The accommodations were great. It was Thanksgiving Day and the staff was amazing, despite them having to work. Thanks to all for missing hours with your family in order to make my stay great.
November 29, 2013
Rated 2 out of 5 by Maabbott Horrible Stay
We havestayed here before and it was great. We checked in- clerk could not figure out how to charge my card- I wanted to prepay $400 and put the rest on my debit card. He assured me that they would not automatically debit my card for checkout that I would have to check out - WRONG! Got club level upgrade which you described as lounge area, breakfast, hot hors d'oeuvres nightly, etc. Ran out of Diet Coke, NO evening hors d'oeuvres, ran out of breakfast food- woman was awful- guy was great- our keys didn't work initially because the smart clerk did not know what he was doing-- toilet clogged- no hot water on Sunday- what else???? NOT GOOD!!!!!! To top it all off- got charged twice for one night!!!!!!!!
December 12, 2012
Rated 4 out of 5 by MarcosdeSa Restaurant server!
On a saturday morning ( Nov 16th ) I had breakfast at the restaurant and the server was fantastic... noticed that I was from Boston and also was in town for the Marathon he was kind, and funny . I wish I could remeber his name, but he will know that Im talking about him. Awsome! see you next year at the Philly Marathon 2014 , please make my reservation .
November 18, 2013
Rated 5 out of 5 by Bobdeb Thanks Mary
We had a wonderful stay in Philly doing all the usual tourist things. Mary, our trip advisor, really gave us some great information to make sure we did all the activities that were associated with our interests. Nice hotel, wonderful staff. Thanks to everyone.
November 23, 2013
Rated 3 out of 5 by Kelly87 Great Location, Okay Everything Else
Used a suite night and stayed here for one night on NYE 2012. Checked in, everything seemed ok, staff were nice at the desk. Got to the room and the keys didn't work. Finally got in after getting new key cards, and the suite was okay - looked old and not too well taken care of. Then the toilet was clogged and we had to call 3 times and wait over an hour for someone to come and fix it. The Club Lounge was closed, but we got two free tickets for breakfast in the restaurant in the lobby in the morning. The food was not very good. We were pretty disappointed, but the room serviced its purpose - a comfortable place to sleep - and our room had a view of the fireworks on Penn's Landing, so that was a great part.
January 3, 2013
Rated 1 out of 5 by vbhalu Terrible service and check in
Hotel is in a bad shape with rude check in staff who did not help despite being a SPG elite Gold member. I am really disappointed with the 2 rooms provided on 5th floor for a gold member. The lobby and other common areas are shabby and the construction there does not help.
June 27, 2013
Rated 5 out of 5 by marander09 We're coming back with family and friends!
Almost everyhthing was above expectations. Loved the beds, the room, beautiiful view of city, healthy food choices, convenience of club services and friendliness of staff. Only issue was that two staff members didn't know what's included with Starwood Preferred Guest membership.
December 12, 2011
Rated 2 out of 5 by PriceDav Not Worth The Hassle
When I checked in I was given a room with two beds. I called the front desk to inquire about a room with one large bed and was told there were none available. This would have been OK except a co-worker made the same request after I did and received a room with a King Size Bed. So for the next five nights me and my husband had to share a full size bed. For a downtown hotel with over 18 floors, I find it hard to believe your staff could not accomidate us, considering we made the reservation a full 3 months in advance. Then to have a single co worker be given a room we requested added insult to injury. I'll would never in a million years recommend a this hotel. The only good thing about this hotel was the cleaning staff,
July 22, 2013
Rated 2 out of 5 by Mona This hotel needs a total rehabilation
I was very dissapointed when I entered the lobby of the Philadelphia Sheration. I expected a clean lobby with great ambience. The floors were dirty, the mats on the outside of the entrance doors were quite dirty as well, and the trash bins in the lobby were full. The elevators to the rooms and garage have reached their useful life and need to be replaced. The carpet throughout the hotel needs to be ripped up and replaced and the beddings especially the down comfortors need to be thrown away and replaced with new decent looking ones. I am never staying at this hotel again.
May 16, 2013
Rated 2 out of 5 by Robin Needs improvement
The hotel looks old and feels old. The hallway floor looks like it needs some vacuming. The staff can look a little more cheerful too. I specifically asked for the complimentary wi-fi service at check-in but the guy just nodded his head and failed to inform me that I needed a coupon code. I was never able to get hold of anyone on the phone regarless which key I tried to use. Finally, someone left a bag of dirty towel outside of my door during the whole time I was there. Generally, the place lacks professionalism to me. It's one of the worst Sheratons I've ever stayed at.
May 16, 2013
Rated 2 out of 5 by Victoria27 Not worth it...
I stayed at this hotel the past weekend with my boyfriend. We checked in after 3pm and there were many other large groups checking in as well. We were told that we would be called when our room was ready. After waiting an hour in the lobby with a lot of other people I asked my boyfriend to inquire at the front desk how much longer it would be and they did not even have us down as waiting for our room. After waiting an hour I felt it was beyond unsatisfactory considering we were there for only a weekend and we lost some of our time to sightsee. Once we told them we had already been waiting an hour and were waiting for their call they gave us a room right away. Our room was clean except for an ink stain on the rug. We thought someone would be up to look at it since we did not want to be charged since it was there prior but no one ever came up after they said they would. I feel the staff was to busy to care about our concerns. Overall I would not return. I do not feel like this hotel was really interested in their guests comfort overall.
February 14, 2012
Rated 3 out of 5 by Mike526 Great Location
I was plesantly surprised at the location and overall condition of the hotel, however was overwhelmed at the cost of a long distance call from my room. On two calls, one to my home then my wife's cell (I min each, hung up when picked up by answering machine), was $33.04. I have learned a lesson to keep my cell charged. When I did connect, 2 minute call was $19.18.... beware!
November 11, 2013
Rated 2 out of 5 by BizzTraveler2013 Not Acceptable For Business Traveler
My king room was ill equipped for a business traveler. There was no arm chair in which to sit and read, leaving the only option of sitting at a desk or laying in bed. There wasn't even a pin or pad by the phone. Light bunt out by bed. Bedding was shoddy, not even a bed skirt and I could see the bottom of the mattress (a piece of the plastic trim was even laying on the floor below in plain view. I complained to on-site management and was told that the room is 'Up to the Starwood Specs." If that's the case, then the specs need to be revisited. I booked the hotel because of a conference and decided to stay simply because of access to conference and difficulty in switching hotels. Otherwise, I would have checked out immediately upon seeing the room. TOTALLY disappointed.
October 6, 2013
Rated 2 out of 5 by brownie Did not meet my expectations....
I reserved 3 rooms due to the wonderful reviews. What a disappointment! I had to wait 40 mins. to get rooms that were not connecting as requested but on the SPG floor. The only recognition I got was "do you want the points?". I asked about an upgrade - none available. Got to room and man was painting the closet... strong odor. Asked for another room and they gave us a "Suite" which was on another floor and consisted of a room with an adjoining sitting room with a worn leather sofa. The furnishings were worn, carpeting stained and nothing special (not even a mini bar). The lounge which was only open for breakfast despite being told differently... computer broken, food was bare minimum at best. What a disappointment.
June 18, 2012
Rated 3 out of 5 by Collegetour5 Average at best!
When we checked in at 12:15 a.m., we were told that for 24 hours of parking, it would cost $20. At check out, they tried to charge me $38. They did agree to just the $20 finally. We asked the concierge for a recommendation for a restaurant with Philly steak sandwiches and she sent us to one that did not serve these which we did not realize until we had ordered our beverages! Our 16 year old boys were very disappointed. it would have cost us $20 to take a taxi to another restaurant that did serve these! Finally the hallway for the 16th floor was dirty and smelled awful.
April 22, 2013
Rated 1 out of 5 by Scott92101 Not a good experience
The staff bordered on being rude from the doorman to the wait staff to the guest services people on the phone, nobody seemed interested in providing quality service. On top of that the elevators stopped on every floor due to some glitch and we ended up taking the fire stairs from the tenth floor because the wait was so long. The public hallways were poorly kept with trash sitting out for longer than a day. At the club lounge when I asked for a cup of coffee at 9am, I was told there was no more even though they were open until 10:30. What is wrong with the people here?
May 14, 2013
Rated 3 out of 5 by Erma Very reasonable
I was in town for business and looking for a less expensive option than the conference hotel that I could walk to and from, have meals with local flavor along the way and see the city. It just so happens the conference was at another Sheraton about 1.5 miles away. It worked out great.
One "bad seed" experience - all staff were pleasant and accommodating except the person at the bell stand Saturday night. I asked what the best way to get to the conference hotel was and he was rude in his response.
October 16, 2013
Rated 4 out of 5 by bagnato1 Wonderful Service, Nice Stay
Everything about our stay was excellent, from the SPG recognition to the amazing 24th floor view, to the comfort of the room. But the staff REALLY makes this place special. From the front desk to the helpful doormen, everyone was efficient and friendly. Topping our list: housekeeping. An hour after we left, my wife discovered she had left in the room an antique pin that meant a lot to her. I called, and the housekeeping coordinator was wonderful, kind and thorough. 15 minutes later, she called to say Derricka (spelling?) had gone in and tracked it down. Thanks to all.
March 21, 2013
Rated 4 out of 5 by currency Nice Discovery
I found the hotel as a pleasant discovery. The staff and service was very good, helpful and friendly, reflects the MGMT, which is also very good.
The Fitness Center was well equipped and a nice size, never crowded.
Club Lounge service was excellent, especially the morning person.
Hotel is doing some renovations, upgrades of the property
Near by there are plenty of dining and pub establishments and shopping, short walk from hotel.
The only issue I had with the hotel, was at check in, the front Desk Staff needs to improve/understand Platinum Benefits/Upgrades,
November 30, 2012
Rated 4 out of 5 by OldCarPerson Recommendations
I have been using you hotel with the Antique Auto Club for many years. May I say that I was very disappointed to see the main lobby clock missing this year. It was like an old friend had passed away. I can understand change, but being older I will never like it. In any case, may I suggest a large city mural on the "clock wall" area as a replacement, as I realize you are modernizing anyway. The only other problem that I had was a room employee ignoring my "do not disturb" sign. I carry valuable electronic equipment with me and do not want room service.
February 11, 2013
Rated 2 out of 5 by MamaMia This hotel was not what I expected
One of the most important factors that I look at when I stay at a hotel is whether or not the hotel is clean. This hotel is unsatisfactory as far as cleanliness. The hallways are very dirty and had the same trash items laying on the floor for my whole four day stay. My room had a pretzel on the floor when we arrived and it was still there when we checked out four days later. Toilet paper was not replenished when used and I needed to call the desk to get more. One of the days when we returned to our room there was blood on a blanket and I needed to call the desk to get that replaced. Not sure what the housekeeping did that got blood on the blanket. The front desk staff were very friendly and accomodating each time I called to them.
July 22, 2013
Rated 1 out of 5 by SelinaTheCat Hotel is Lacking
Service needs improvement. We ordered a refrigerator upon our arrival. It never came. Waited for hours. Had to call again the next day. We ordered room service for breakfast for two people. It took them 3 trips to deliver all of the components of the meal. Worst of all, the coffee and waffle toppings arrived last (after my waffle was half eaten.) We called the Bell Captain to help with our luggage when leaving. After a half hour, we gave up. They said they mixed up the room numbers.
The air vents were really dirty with large pieces of dirt hanging. They only gave us one soap (for both sink and bath.) There was no hotel directories in the room, outlets did not work etc.
The maids were yelling in the hallway about how we didn't want our room cleaned until later.
Hotel is in a good location.
There were not enough mirrors for a woman to do her makeup.Just not set up well and disorganized.
November 4, 2013
Rated 1 out of 5 by JoJo this hotel is very accomodating
I enjoyed being there with my granddaughter who is an artist and my son and his wife. hhe doorman and consiere were very helpful. The service was excellent.
April 1, 2013
Rated 3 out of 5 by AJinDC Not my first choice of hotel in Philly
The service experience was mixed. The restaurant staff was great but the bar/lounge staff was about as bad as I have experienced anywhere. Service was slow and I had the fun experience of watching people who entered 20 minutes after me get served first (but the bar manager explained they were VIP so I guess that's ok?). Room service staff was friendly but got my order wrong (I'm allergic to mushrooms so it was kind of a big deal). The carpet looks pretty stained in many locations in my room and hallways. The hotel smelled like cigarette smoke in several public areas. I think my bathroom shared an exhaust with the kitchen because it always smelled like fried food. There was no minibar in my room, the cups were all plastic, and there is no midday room service. I was asked in advance if I wanted to upgrade to a club floor room and I agreed. I was put in a king room on the 5th floor (instead of 15 floors higher where I was originally booked) with no club access. The woman at the front desk gave me club access on my key cards after I asked, but it's a little less convenient when you're 18 floors off. Overall the hotel was average and I wish I had booked somewhere else. There was no acknowledgement that I was a Starwood member and I was not placed on a Starwood guest floor. The green programs and features were also not explained to me upon check in so it took me a while to figure out.
November 25, 2013
Rated 5 out of 5 by Bbbbiiilll Visiting Phillie!
Was in town for a meeting and to attend the rugby game between USA Eagles and the New Zealand Maoris. Hotel location provided great access to downtown attractions - museums, parks, historic buildings, and a variety of restaurants and pubs. Great hotel, friendly staff. Clean room, comfortable bed. Great stay!
November 11, 2013
Rated 5 out of 5 by SoleMarathoner Wonderful room & Great location
Check in was smooth, excellent customer service.
The room was clean with an amazing view. Perfect location for all your Center City Philadelphia needs.
Overall, great stay!
November 18, 2013
Rated 5 out of 5 by Gina Excellent Stay
Other than the extended wait to check in because our room was not ready. Our overall experience and stay was EXCELLENT. The 1 king bedroom room was very spacious, sexy and comfortable. The room looks exactly like the picture on the website. Sheraton staff, keep up the good work. Customer service means EVERYTHING!
November 10, 2011
Rated 3 out of 5 by ChemistMO Good but dissappointing
Checkin and lobby staff as well as the staff answering the phone, were friendly and helpful. The room was very comfortable and met my needs.
I used the courtesy coffee maker in the room each evening while I was working. Unfortunately, only some of the "supplies" were replaced the second morning and each subsequent day less and less was replaced until nothing was replaced and there was no longer coffee.
I did not see anything related to the "green" use of towels mentioned in a different review. I tried to set my towels up for reuse but they were replaced.
August 26, 2012