Rated 1 out of 5 Seems poorly run
I've stayed here many times and I believe the hotel experience is much worse now than when I first stayed.
First point if complaint: I was housed on the 26th floor. Apparently there was some damage to the club lounge from hurricane Sandy, which is fine... Except that there were contractors on the floor very early in the morning talking loudly outside my door every day I stayed. It's fine if you need to do construction, but don't house guests near it.
Point #2: my room (2603) smelled faintly of cigarette smoke
Point #3: the towels and wash cloths looked frayed and dirty, like the hotel had been too cheap to replace them.
Point #4: my platinum member club lounge breakfast was held in the restaurant downstairs. This alone is no problem whatsoever... The problem is that the restaurant downstairs provided VERY dirty dishes for us to use.
I work for Comcast and have been staying at the Sheraton for about a week out of every two months, over the past year, as I work at the Comcast center two blocks away. I've simply had enough, and won't be stating here any more. I'd rather stay further away and pay more money than stay at this Sheraton.
November 18, 2012
Rated 5 out of 5 by PhillyDoc Friendly, helpful staff
excellent and friendly staff
February 14, 2014
Rated 2 out of 5 by Flash80 Sheraton Philadelphia Downtown Hotel let me down this time
We stayed here 2-10-12 through 2-11-12 and experienced our worst time at this hotel since we have been coming here. You need to be very mindful of things you bring to the bar/lounge area. Don't lose sight of anything you bring in there. I had my jacket stolen right from the back of my chair when I stepped away for a bit to another table. When I notified the front deck it was like they couldn't have cared less. They looked in the back for it but basically said oh well. Fine, shame on me for not watching it but you would think they would have shown a little sympathy. Not from this group that works during the day. It's like I was bothering them - that's how I felt. Besides the jacket issue, they tried to add a 15% tip for picking up my own breakfast (not room service) - I guess we have to start tipping the cook! It's not the money it's the point. The people at the front desk actually told me it was a state law. Never heard that before.
All I'm saying is be careful at this hotel and watch everything you do and look at every bill.
The one bright thing about this hotel was the evening crew at the front desk. They were extremely nice and very helpful.
February 13, 2012
Rated 2 out of 5 by ReneeSept13 Would love to see it updated
Great location and gym! surprised the rooms were so outdated. Old & dirty carpet, bedding was dirty and bathroom was missing a lot.
September 25, 2013
Rated 2 out of 5 by toast Average Hotel
This hotel needs to inform their housekeeping staff how to clean. The hotel needs updating.
Good location to the convention station.
March 16, 2012
Rated 2 out of 5 by Qutie14 Disappointed in Philly
SPG was never mentioned. We had to ask to have our number and points put in. The key did not work when we arrived at our room. The bellman retrieved new keys. The room was small. We had to move sideways to get around one table. We requested a King room and were given Queen without telling us. Our Internet service was intermittent. We were refunded for that. Maid service was great. Guest Services were responsive.
July 17, 2014
Rated 4 out of 5 by Mali Hotel has a good location
We were part of a wedding party and were very satisfied with room and the brunch served in ballroom the next morning.
August 18, 2013
Rated 2 out of 5 by Philly10 Bathroom Issues.
The bathroom shower curtain had some growth and discoloration on it. There was no shampoo or soap. Very unsatisfactory
December 13, 2012
Rated 3 out of 5 by BDC23 Needs some work
The hotel needs some updating and the halls could use a little elbow grease. You might not get upgraded as I did not.
June 14, 2013
Rated 2 out of 5 by pekulier Mediocre
The water pressure in the shower was pretty bad and the elevators didn't work correctly. Otherwise, fine.
September 26, 2013
Rated 1 out of 5 by Candelata not up to the Starwood's standards
Rude people at the front desk.
Not recognizing a Platinum member.
Dirty room out of an horror movie.
September 14, 2013
Rated 1 out of 5 by Navymom13 unprepared
completely unprepared for the amount of people who came in for the Army/Navy game
December 16, 2013
Rated 3 out of 5 by room23 The website offers more than the hotel does
I was actually a little disappointed when I arrived at the hotel. The website offers club access to those who stay on the club floor however we were denied access to our free continental breakfast and by the time this mistake was corrected there was no food or coffee left. The one staffer in the room was hard to find, but did eventually agree to put up another pot of coffee. There were no rooms in our rooms, as advertised, and there were were not enough towels. Sure, I asked for an extra and they were happy to oblige. The bathroom has a funny smell to it and the ironing board could not stand up on its own. Hard to leave the room unwrinkled.
June 17, 2013
Rated 5 out of 5 by DavePA Great Location
Convenient to everything downtown.
January 31, 2014
Rated 5 out of 5 by Test Great stay
I really loved my last stay at the sheraton Philly. Staff met my needs and everything was top notch.
June 12, 2013
Rated 1 out of 5 by LizzyE Unsatisfied
I am a SPG Member, this status was not acknowledged, and utilizes Starwood Properties all the time and this was my ONLY negative experience. The only thing positive was the staff. The carpet in my room requires replacement. It was absolutely “FILTY” to say the least. The sheets on the bed seemed to be clean but everything else on the bed was placed on the floor because it wasn’t clean in any sense of the word. We were really worried that we could catch something. The upholstery on the sofa requires replacement or at least cleaning…there were numerous large and unsightly spots on it. We discussed requesting another room but felt that if you allowed one of your guests to stay in this room that it would not have made a difference. The floors throughout the hotel had not been vacuumed the day we checked or at least they appeared that way. I went to the lounge in the lobby and attempted to order a drink but the bartender, who eventually got an attitude, was unable to make any of the four cocktails I requested because she either didn’t have ingredients, mint leaves, and/or the right alcohol to complete the drink properly. I would definitely not stay at this location again nor would I recommend it.
July 31, 2012
Rated 5 out of 5 by Julia68 sheraton downtown philadelphia
So convenient to the start and finished lines of the Rock n Roll Half Marathon.
September 16, 2013
Rated 1 out of 5 by Vonterro Lights Out
This hotel was dirty. Standing water in the parking garage. The lobby was dirty, the staf ignored the guests. The elevator was filty. The room,.. OMG. the lights did not work, the carpet was dirty. The bed had spots on them. Then, on top of all that, you charged for internet. " where they do that at".. I was done. Never again.
July 20, 2014
Rated 5 out of 5 by dudester great features
comfortable, freindly professional staff willing to help, clean, and modern.
August 27, 2012
Rated 5 out of 5 by MrTee Great Business Stop
Wonderful location, amenities, friendly helpful staff. Excellent value
July 15, 2012
Rated 2 out of 5 by NGS2014 Not impressed
I was there the day after the fire. I understand emergencies happen and am glad no one was hurt. However, as a Gold Starwood member I would have expected advanced notice that food & beverage was limited so I could have made the choice to relocate as I was on business. When I arrived around 6pm the line to check in for SPG was long and there was only 1 person. At the restaurant after a long wait for a server I was advised that the restaurant was on limited menu. I went to the concierge who recommended a restaurant that was within walking distance. I was assured it was safe. As I exited the hotel to the right it looked desolate. I was approached by someone and felt uncomfortable so I turned in the other direction and found a place on my own that was in a more populated location. I expect better from the concierge at a Starwood property. As compensation for he inconvenience a complimentary continental breakfast was offered to guests but there were so many people from the convention that was in house that other business travelers such as my self were not able to have breakfast prior to leaving for morning appointments. Also, I had issues with the internet in my room and when I tried to call down my phone was not working and I had to use my cell phone. The list goes on. Again, I do understand that emergencies happen but expect more from a Starwood property.
July 26, 2014
Rated 3 out of 5 by newcityeverymonth rooms needed cleaning...
This hotel "got the job done" but I had to call down to have my bed made after realizing, late night, that there was a twin-sized top sheet, no fitted sheet, and no additional top sheet to accompany the ill-fitting one, positing as a "made bed." When we arrived, there was also a hair clip & food crumbs on the floor. It made me realize, they did not clean my room before checking me in. UGH. The cleaning staff who remedied the situation was perfectly delightful, however. I also found it odd that there was NO SAFE in the room. Overall, the location was good, all else was fine- not luxurious, but would be fine for business travel on a budget.
June 28, 2012
Rated 5 out of 5 by Wendy526 Staff
Two things: 1I just want to personally thank Sean Jin who worked at the hospitality desk and front door. He was very attentive to our needs, and thankfully to him,we were able to catch our bus back to Pittsburgh on time with his swift retrieval of our luggage and hailing down a cab!! Thank you Sean.
2: I was there for the Soccra Examination and unfortunately church services were scheduled at the very same time. Which was very distracting . we were moved to another room but unfotunately tnot until 20 minutes before the test was over. I just hope and pray I passed!!!
June 23, 2014
Rated 4 out of 5 by PSUFitnesschick the staff was exceptional
The facility was a little dated but appeared that they were trying hart to keep up and re-do furnishings and fixtures. This was totally overshadowed by the friendliness of the staff. It was noticeable this visit. I had three house keeping employees initiate conversation with me. I had 4 employees GENUINELY ask me how my stay is. I had a house keeper who asked me in passing if i needed anything, more coffee, other?
All were very genuine and not fake. I felt the front desk was also much more friendly than i expected. As was the room service staff, TWICE!
It was a pleasant surprise in this age of mediocre service. It was a very welcoming environment.
February 24, 2013
Rated 4 out of 5 by JA0520 Top Notch Customer Service
The service that I received from the moment I called to make a reservation was excellent.
* Reservation agent - took the time to find me the best rate for the room I needed to attend a charity walk in Philadelphia.
* Mishap correction - when I realized a week prior to the travel date that the wrong weekend had been booked (99% sure this was actually my fault!), the hotel was quick to make the correction with no questions asked. My rate was kept the same, which was very important to me.
* Check in - We arrived weary after a 9hour car ride and were met with very friendly staff. We really appreciated the room upgrade to the club level.
I haven't stayed at a Sheraton in a long time, but after this visit and the treatment we received, we will be back!
June 30, 2014
Rated 3 out of 5 by AJinDC Not my first choice of hotel in Philly
The service experience was mixed. The restaurant staff was great but the bar/lounge staff was about as bad as I have experienced anywhere. Service was slow and I had the fun experience of watching people who entered 20 minutes after me get served first (but the bar manager explained they were VIP so I guess that's ok?). Room service staff was friendly but got my order wrong (I'm allergic to mushrooms so it was kind of a big deal). The carpet looks pretty stained in many locations in my room and hallways. The hotel smelled like cigarette smoke in several public areas. I think my bathroom shared an exhaust with the kitchen because it always smelled like fried food. There was no minibar in my room, the cups were all plastic, and there is no midday room service. I was asked in advance if I wanted to upgrade to a club floor room and I agreed. I was put in a king room on the 5th floor (instead of 15 floors higher where I was originally booked) with no club access. The woman at the front desk gave me club access on my key cards after I asked, but it's a little less convenient when you're 18 floors off. Overall the hotel was average and I wish I had booked somewhere else. There was no acknowledgement that I was a Starwood member and I was not placed on a Starwood guest floor. The green programs and features were also not explained to me upon check in so it took me a while to figure out.
November 25, 2013
Rated 4 out of 5 by Sportybarb This hotel has great features
This hotel has a great central location in Philadelphia. There are beautiful views of the city and the bed is comfortable to sleep in. Thanks for a good nights rest and friendly hotel staff.
July 21, 2014
Rated 3 out of 5 by Lumpdog This hotel is nothing more than average.
I was not impressed with the hotel. The rooms were not clean. My cleaning person never took the plastic bucket liner out of the ice bucket the entire time I was there. I was there for 6 days!
July 21, 2014
Rated 1 out of 5 by Toomie TERRIBLE Staff - OK property
I am a lifetime Stawood Platinum mmber and have seldom encountered a less caring and less efficient staff in ANY hotel. Check in was DISMAL - starting with the driveway greeting -- there was no "Welcome to the Sheraton" it was a mess on the drive and no one was directing traffic. When I said I wanted to valet ther response was "It's $44 a night" with the tone of can I scare you off- not an informative tone. The front desk liine was a MESS and there was NOT a priority line for Starwood Gold and Platinum as most properties. The gentleman who did check me in was nice and relatively efficient. The room was basic and in need of renovation. The Club lounge was not stocked. On Sunday morning when we arrived at the Lounge shortly after the posted opening time the staff was cleaning the room and we were informed it would be a while before they opened. we have a strict time line so we had to go downstairs and have breakfast nt he restaurant at an added cost and yet another delay. But that's not even the worst of it. Check out was so frustrating I couldn't stand it. Since I had to buy breakfast I needed a revised folio to reflect the charges. That took 12 minutes standing there to get a revised printed folio. And then he forgot to add the valet parking and started to figure that out. I just walked away and hope someday to get a correct folio. DISMAL stay - NEVER will visit this property again. Too many other choices in downtown Philly.
March 4, 2013
Rated 2 out of 5 by ADXY This hotel does not meet basic amenities
For $200 a night, the hotel does not provide free wi-fi in the rooms. You have to pay an additional amount if you want internet access in your rooms. There is no microwave or refrigerator in the room. When we arrived at 4.30pm, we were told that housekeeping was backed up and hence no room would be available: and furthermore were told they had no idea when a room would be made available. (This after making a reservation 3 months ago). Couple staff members were very good and helpful: but this hotel is not one I will ever stay in ever again and I would dissuade anyone who wants to stay in downtown Philadelphia from staying here.
April 12, 2014