Rated 3 out of 5 by June2012visitor Sloppy Chef
I saw a disregard for any culinary standards during three meals at the Sheraton last weekend.
I had vegan meals at the American Humanist conference June 6-7 (2014 not 2012). The first dinner was mismatched pasta with a can of diced tomatoes poured on top and unseasoned vegetables. Lunch was burned, mushy, and downright inedible squash on eggplant. The next dinner was tolerable rice and soy cubes with pea pods but the pods still had the stems on. 0/3 on what should be the easiest meals to prepare. Every dessert was diced fruit; tasty but lazy. I'd be happy to offer some ideas to reduce cost and better service vegan customers, but the bottom line is the meals were prepared badly.
June 11, 2014
Rated 2 out of 5 by Wheeler Mediocre
The air conditioning was satisfactory.
TV, every time I turned it on I had to move the volume up. When I changed channels the volume frequently went down to inaudible. There was no list of channels in the room. When I asked for one I was given a photocopied list with several numbers too faint to read.
The food was below average.
June 10, 2014
Rated 3 out of 5 by Laurel63 Disappointed
I stay here all the time. I was in charge of a class being taught at our office and had suggested to all that they book at the Sheraton. I was appalled at the various rates each person was charged, the difference in room amenities, and the over all quality of the room. As a frequent guest, and familiar with the staff, perhaps they "take care" of me? But MY guests had sub-standard rooms, in my opinion. The only reason to stay here at this point is proximity to the office.
June 9, 2014
Rated 4 out of 5 by lbt13 Good conference facilities
I was on the eighth floor and traffic noise was bad. For the hotel itself, the floors could have been cleaner. Staff and food exceeded expectations.
June 9, 2014
Rated 4 out of 5 by TallyLarry Well located
Well located near museums. Good service.
June 8, 2014
Rated 1 out of 5 by Ray820 Needs improvement/Disappointment on certain areas
We were in our hotel room. At 1am, someone wanted to come into our room, waking us up. But their keys did not work and we were not worried. Those people went away but came back in a few mins - trying again. At that point, we got up and spoke to them behind our door. It turned out that they were assigned the very same room. As a platinum member for many years, I stayed in a lot of hotels, many of which were SPG properties. Having two groups assigned to the same room I have never seen (and I checked in to that room 2 days ago). The people went away. Soon after we received a phone call from front desk, asking for identification. At that point, the front desk staff knew that we were "real" and offered to give us some points for compensation. Good. But having jet lag coming back from Europe, it took me a long time to fall back to sleep after the waking up.
The next morning I went to the front desk and asked VERY politely for an explanation, as I am genuinely curious what went wrong. I was told that the manager - by the name of Jennifer - will call or send me an email. Of course, she never did. For the remainder of the stay, we worried about other parties assigned to our room and got in.
I genuinely think that the hotel has some management issues. Let me give another example. Before I made a call, I asked the phone operator how much the call would cost. Because the call was just to New Jersey 5 miles away (a different area code), it would be $1.5 and 10 cents per minute. Fine. I took the call and talked to 22 mins (what the bill said).
Fine $3-$4 dollars. The initial bill charged me $72 for that call - in spite of what the operator told me. Of course, the expense item was withdrawn from my protest. But it should not have happened in the first place.
June 5, 2014
Rated 5 out of 5 by DwightKurtSchrute A major component to my amazing weekend
The hotel staff was friendly and accommodating at all hours even in the midst of a MASSIVE Indian wedding party that was happening all weekend. The hallways were well maintained and everything looked spotless. Couldn't have asked for anything better. Thank you Sheraton, I look forward to our many years of friendship. <3
May 28, 2014
Rated 4 out of 5 by Patiya The hotel is conveneently located.
Sheraton in Philadelphia has good facilities and is conveniently located giving its visitors the opportunity to explore the historic city. Hotel staff are polite and helpful.
May 27, 2014
Rated 3 out of 5 by RAL65 Disappointed
This was my second time staying in downtown Philly. I am disappointed about a couple of things:
1. Room cleanliness: our room had no tea and limited creamer. It was also quite dirty and dusty, especially the bathroom. There was a huge film if dust on the lamps, and the bathtubs had the previous residents hair in it.
2. Internet: the fact that this hotel, in this day and age charges for internet and at such a price, is positively shameful.
3. Cost of parking. Unbelievably expensive. No discount for those staying at the hotel.
4. Bar service: we were waiting for 1 hour before anyone came over to take our order for drinks. They walked by us multiple times, yet no one asked if we had been helped. Then it took forever to get our check.
The best thing about the hotel were the people checking us in and more importantly, the female concierge who was positively the best thing about our stay. She was wonderful.
May 27, 2014
Rated 3 out of 5 by gleason28 hotel carpets
May 21, 2014
Rated 3 out of 5 by DRMJr Needs More Attentive Management
For a large conference and tourist hotel under the Sheraton brand, the hotel experience was adequate. Positives were Front Desk (Mr. Koss and Shakura); front door staff; room was clean, beds a little on the older side but the expected high quality bed linens.
Areas for improvement would be adequate staffing fo a busy graduation and conference weekend. Restaurant staff on the evening of Sun., May 18 were stretched but some non-wait staff from lobby attempted to help out, but I did not see any management trying to direct resources and service. And on Monday, single Bell person disappeared for 15 minutes and management stood in lobby chatting and finally came over to assist. One had the impression that when things were busy being slow to service was SOP. Not for business travelers! Details matter.
May 20, 2014
Rated 3 out of 5 by Donna321 conference help
I stayed at this hotel for a conference. Kyntoya, who coordinates the group events, was so competent and helpful from making reservations to follow up with bills afterwards.
May 19, 2014
Rated 5 out of 5 by PDHSM Best hotel in the Best location!!!!
This hotel is one of the best hotels in the Philadelphia area. It is also in one of the best areas of the city - close to all the great museums, shops, restaurants, and of course the convention center. My wife and I travel all over the world and Mr. Rick Staub, the GM, is one of the best in the business. Will return often!
May 19, 2014
Rated 3 out of 5 by Ping71 A 'so so' Sheraton
The room (which is of course the most important when staying is a hotel) is nice, comfortable and big enough. The services of this Sheraton could use some improvements.
For instance, there is no room service available between 11 am and 5 pm. Rather inconvenient when arriving from overseas.
The front desk is friendly but hardly recognises the SPG membership.
Housekeeping on one day forgot to check the bathroom amenities and on the other day to check the free Starbucks coffee pads.
The room has no safe!!!
Sorry Sheraton, you really could do better!
May 19, 2014
Rated 4 out of 5 by TravelerMay2014 Good Experience
Hotel staff is excellent. Friendly and efficient. The food was always fresh and plentiful - very good. The staff does very well with what they have, but the company needs to replace stained carpets and chairs. Housekeeping needs to be a little more critical when vacuuming.
May 16, 2014
Rated 4 out of 5 by Sandi123 This hotel has wonderful staff
We stay at this Hotel whenever we are in Philadelphia. The most wonderful part of the stay is Mary Mastrobuoni, Concierge , She remembers us from year to year and focuses on our likes and recommends what is in our interests.
May 13, 2014
Rated 1 out of 5 by Thestoic Terrible check in experience
there was terrible service uppon checking in. My company had arranged for a payment method through the company credit card and the young lady at the counter would still not check us in. all of this after a 30 hour flight. it felt like we were bothering for wanting to check in. plus the added embarassment of not sorting our the necessary paperwork to get us through hassle free. in the end, they found the authorization letter, and finally checked us in. this after an hour ordeal in the counter arguing and not being assisted proeprly. is this how "preferred guests" treated?
May 13, 2014
Rated 4 out of 5 by weekendstay Great facility, great spot
Excellent staff, facility, and location. Disappointed that free wi-fi was not available.
May 12, 2014
Rated 4 out of 5 by AFT2014 Not Bad At All
Certainly consider sight.
May 12, 2014
Rated 4 out of 5 by Nelson193 Race$Cure/Mother's Day wked
Excellent location for activities re Race at Art Museum. Also close to other museums, ie Barnes. Enjoyed hotel Lounge abd Buffet breakfast next morning.
May 12, 2014
Rated 5 out of 5 by Ttoggip Expensive internet
It's mean to charge for WIFI. I paid $3 for a coffee at a nearby Starbucks and got free internet and couldn't get it at your hotel despite the room price.
May 12, 2014
Rated 3 out of 5 by ModerateTraveler1 Lodging: Satisfactory. Shuttle Van: Disgusting!
Overall, stay was satisfactory and met my needs for 2 nights. Carpet was stained and bedspread ridiculously heavy. Guest booklet pages were curled like it had gotten wet at some point.
Here's the icing on the cake: When checking out, I was offered a ride in the hotel shuttle van to the airport versus a taxi which I thought was great ($10.00, not free). However, when I got in the van, it wreaked like someone had been living in it. Filthy, cracked windshield, torn seats, stained headliner, grimy vinyl, disgusting floor, etc. The creaks and vibration noises seemed like it was about to fall apart at any moment and when the driver accelerated on the freeway, the engine made a high pitch sound like it was begging for mercy. Truly tarnished the image of the hotel for me and I would be embarrassed to offer guests a ride in that jalopy! I challenge management to take a ride in it and not immediately determine that it's high time for a new van.
May 11, 2014
Rated 5 out of 5 by Patfan Nice place
Good place..great city. Nice rooms.
May 8, 2014
Rated 4 out of 5 by Pete1304 Decent Stay excellent views of downtown philly
I had a good stay but checking out of the parking garage was a nightmare. It took almost an hour to get out of there. The garage area was super noisy and dirty. Hotel was pretty nice. The bed was super confortable. I would stay here again all things considered
May 6, 2014
Rated 3 out of 5 by Spec1295 Hotel dated and worn
The hotel is dated and showing age. Hall carpets are old and worn, hotel room doors jam and hard to close. Bar area was kept too cold with air conditioning running to the point where we had to take our food back to our room on two different evenings.
May 2, 2014
Rated 3 out of 5 by Twinn2013 NOT happy at all with Whitney, Front Desk Associate.
Stayed again here for 3 nights after my last review in January, check in was easy. I requested king bed instead queen from Whitney, Front Desk Associate, she said not available because the hotel was fully booked for king bed. While she was doing her things preparing my room on computer, I checked available room from my SPG apps on my iPhone with the same date I booked my room. It was showing king bed option in term of bed selection available to reserve at that moment. Wierd huh!.
I was not happy because she was lying, Is this how Paul Bolhuis, Director of Front Office trained Whitney and other front desk associates in Sheraton Downtown Philadelphia to treat their SPG loyal guest?
I was not even ask for available suite upgrade for Platinum member, I think I know the answer now, they will said not available because all the suites are sold out! (maybe in their mind, they will said " No way you can get suite but only paying for regular rate").
But hey, We did not made that rule, Starwood Hotels and Resorts did as one benefit for Platinum members to request upgrade to standard suite if available so please don't blame us.
The first room that Whitney assigned me was smell cigarettes (yes this Sheraton should be 100% smoke free) , went back to front desk to exchange another room.
April 30, 2014
Rated 4 out of 5 by DPort Good hotel, but a little outdated
I spend a few days every week in Philly and this hotel is my second choice when my first choice is not available. The rooms are comfortable, but a little claustrophobic with low ceilings in the rooms. The HVAC systems tend to be a little noisy, and even after they did a "renovation" earlier this year, it still feels like a relic of the 80s. Overall, it's clean, plus the beds are comfortable. I fount it frustrating that they did not send my receipt which I will be required to call the hotel and request it.
April 30, 2014
Rated 1 out of 5 by Af83 Was my room cleaned
Stay was average BUT in my bathroom, in picked up the flyer on the bathroom counter, and there was a HAIR. When I went to take a shower there was still a half used bar of soap on the shelf. It is more than obvious the rooms cleaning was done at a highly subpar level. Extremely disappointed, worst spg experience I've ever had.
April 29, 2014
Rated 5 out of 5 by jigsawjohn the dest
it was the best stay i have had in years and we travel all points across the nation
April 28, 2014
Rated 3 out of 5 by Lyn416 Food and facilities need work
Food was poor, club room was poor in terms of amount and variety of food, space in club was limited. Hotel and staff seemed to not be able to handle amount of flow of conference attendees. Service at lunch in hotel as part of conference was poor, service at breakfast was poor. I asked 3 times for coffee and did not get it until breakfast was over. Maid service was poor.
April 28, 2014