Rated 3 out of 5 by UncleErnie Convenient Location
This was our 3rd time to stay at this Starwood property. Convenient location to Del Mar fairgrounds for an event we attend yearly. After a 10hour drive from Northern CA,, we arrived for LATE checkIn @10:30 PM. It was nice to have our room waiting for us.
We had appreciated the SPG preferred guest privlidges we experienced in the past,, This accounted for our return stay.
Although our check in was cordial and all the right words were spoken, This stay I did not feel we received the same treatment we experienced in the past. - no upgrade offered. I had to ask and was told upgrades are to be paid for - not even into a room designated for SPG preferred guests - I did not feel our repeat business was appreciated.
I specifically discussed late dinner options with the receptionist. He spoke highly of the local businesses. Advice which we followed for a nice warm meal. On our last day reading YELP reviews for this Sheraton - several reviews mentioned an SPG promo offered at the Hotel resturant Humphreys. This 50% OFF offer was never mentioned to us. We would have appreciated this promo for Breakfast each day of our stay. Upon checkout, I inquired about the promo to determine if it was still in effect. I was given the discount card for our next visit.
Our room was clean, very pleasantly decorated. Heavenly bed type - a homelike feel. Microwave in the room was greatly appreciated. Starbucks coffee thankyou. Complimentary WiFi light greatly appreciated for Ipad use in our room.
Total light blocking wood shutters - a PLUS.
My wife was walking with crutches, Open parking was convenient to our room location.
February 24, 2013
Rated 5 out of 5 by jahmez Exceptional Service
This is just to say thank you to Florence of the Sheraton La Jolla for her excellent service this past weekend. I was planning a weekend trip for the family and mistakenly booked the wrong weekend, but when I got there, Florence took great care of me despite the fact that the hotel was booked and it was a holiday weekend, she honored my booking rate and upgraded me as well. Thanks for making this platinum member feel like all the road traveling was worth it!
February 22, 2013
Rated 5 out of 5 by k7287 Friendly Staff
We were welcomed by the staff in the facility and restaurant. It makes us feel home. The room and location is very nice.
February 15, 2013
Rated 3 out of 5 by TellGreg Mild Disappointment
When I made the reservation, I was told I missed the discounted block of rooms reserved for the funcion I was attending but I would be upgraded to an upgraded room to make up for it. That did not happen to my knowledge.My room wa 420.
Upon getting the key I took my bags upstairs to the room only to find the key did not work. I then carried my bags back down to the front desk to get a working key and back up.
I then tried to hook up my wifi connection only to find it did not work. I called the desk and after being asked a couple of questions on my ability to make a wifi hook I was told that it worked fine in the lobby so they did not know what the problem was.I also had an iPad so I took that down to the front desk sothey could show me what I was doing wrong. After one of the staff members tried for 10 minutes to hook me up, it was determined that the wifi service, a new and better one from what I was told, was indeed down. I was then told to go back to my room, dial zero and ask for technical supprt to get assistance with my plight. Why they could not do this for meat the desk is still a puzzle. I then spoke for 20 minutes to an Indian gentleman who finally got me hooked to the wifi. later that evening I turned on the nice flat panel TV to find that the picture was hiorrible. Once again a call to the front deskto ask about the reception on the Television. I was told it should be clear and a guy from service would be sent up.The repair guy came in and unhooked and rehooked all the cable connections, about 3 total and walla a clear picture. Add to that a HVAC unit that was noisier than most and the first day was not at all to my expectations.
The next 2 nights were without incedence though having to re-hook to the internet daily was something I've never had to do at any hotel I've ever stayed at.
Overall, I cannot say I got my monies worth.
February 15, 2013
Rated 4 out of 5 by Dappys great location
A great location and just renovated hotel. A jewel of a place hidden right off I-5 S a few minutes from the beaches of beautiful La Jolla, CA.......
February 14, 2013
Rated 5 out of 5 by Fred La Jolla - Satisfaction
Thank-you...Thank-you....Thank-you, my stay at the Sheraton in La Jolla was extremely enjoyable. I have to mention that every person I made contact with had the same goal, and that was to make my stay perfect. I wish I had been astute and taken all of the names of the people that created this experience so I could individually commend them. I do want to make special mention of on young woman that was part of the housekeeping staff, she reminded me of Jennifer Lopez....on many occasions during my stay I crossed paths with this young woman and she brought joy to my heart as I heard her singing in Spanish while she was carrying out her duties cleaning rooms, seeing the joy in her face while she accomplished her job, nearly brought tears to my eyes....I wish we could all carry the spirit that this Woman carries. I thank you all.
February 5, 2013
Rated 5 out of 5 by Kenpo25 Great stay all around.
Hotel and staff recognize SPG members, room upgrade was a pleasant surprise. Wonderful courtyard area w pool, nice dining and lounge facilities. Staff was quick to respond to requests (extra towels, Dvd issue, etc.). Front desk/ check in personnel were great.
February 4, 2013
Rated 5 out of 5 by Natalie7 Great updated property
I am very selective about my hotels and room and the rooms at property are nicely updated. The best part was the white sheets and white duvet cover. Very comfortable bed. Nice amenities and with an exception of some dust balls around the baseboards, the room was very clean. Definitely recommend this property.
January 24, 2013
Rated 4 out of 5 by JP51 Business stay
Hotel was great. Did not like that no elevator to 2nd floor. Restaurant attached to hotel (Humphries) was great as was the karaoke bar (Shooters). Everything worked and good sized flat screen tv. TV guide would be great to have but I guess if you have channel surf you have surf.
January 23, 2013
Rated 3 out of 5 by Liz79 CPA traveler
Hotel is old - Bathroom and closet extremely small. Parking was difficult and there was an extra fee for parking - this
is not that type of hotel.
Security is poor - you have to go outside to get ice/soda and have your key out to get back in the building. Not fun when you are a woman traveling atone.
Note - This review process is cumbersome!
January 17, 2013
Rated 2 out of 5 by KEVJ Hotel is run down
The rooms are in dire need of updating. It looks like they attempted a bathroom remodel but the work was shoddy and cheap. For the price it did not at all meet my expectations. The workout facility was very nice and the onsite restaurant was good. This hotel also did not have express checkout.
January 11, 2013
Rated 2 out of 5 by Bryan9999 Nice property with very thin walls.
We tried the Sheraton La Jolla because they still allow dogs. The room was nice enough and the grounds are nice but we could hear all of our neighbors on the headboard side of the room urinating every time they had to at all hours of the day and night. And whenever one of them flushed their toilet it sounded like a small explosive was being set off in the wall next to our headboard. Normal volume conversations in the rooms next to us were clearly audible to the point of feeling like we were part of the conversation in the same room. The paper thin walls are an absolute deal breaker for us ever coming back no matter how nice the property is. Also, they give you a free bottle of water but charge you $2 for the next one? Make it a charge or make it free. Either way is fine but a switch like that is a cheap tactic to up the bill. All staff we encountered very helpful and nice (including removing the $2 water charge). It really is a shame that we couldn't get a good night's rest because of the noise.
January 10, 2013
Rated 4 out of 5 by MoreMemories Another Enjoyable Stay
My stay here was VERY relaxing. My suite was spacious, well appointed, and quiet. Front Desk service was SPG quality. I even enjoyed walking to the adjacent mall for dinner at a restaurant and picking up snacks for the room.
I did not sample the food and bar services due to their limited holiday schedule.
January 9, 2013
Rated 5 out of 5 by Lggonzal Great Hotel!!
Me and my husband had a wonderful time at La Jolla Sheraton hotel with our two little yorkies!!
January 6, 2013
Rated 2 out of 5 by Anna90254 Photos are deceiving
The bed and pillows are wonderful but the heater was old and very loud. In fact so loud that I had to turn the tv up every time the heater started up. The wing of the hotel I stayed in was very outdated and felt lonesome and creepy
January 6, 2013
Rated 4 out of 5 by Dart76 Easy access to I-5 and quick run to airport
Everything was fine except for:
When we called I asked if a shuttle was available. It was but it was not free and the limo they called charged $55.
A coupon for 50% off at Humprey's did not apply to breakfast even tho, we asked the morning after checking in. The fine print did say only for lunch and supper. Suggest you add lunch.
January 4, 2013
Rated 5 out of 5 by DrJoeS Excellent hotel
This hotel was excellent in every way: nice, clean room; professional staff; good restaurant. I was especially impressed with the fitness room. The location was ideal for business at UCSD.
December 23, 2012
Rated 5 out of 5 by DK29 Sheraton La Jolla- Wonderful Service
We enjoyed our recent stay and highly recommend this hotel.
December 13, 2012
Rated 4 out of 5 by Goedgerl Lovely stay
Our first trip to La Jolla and San Diego. A very nicely maintained property with super friendly staff. A little noisy as quite a few young people partying but this was taken care of fairly quickly. Great location.
December 6, 2012
Rated 5 out of 5 by LAVisitor La Jolla's gem
The Sheraton La Jolla Hotel is a special treat for the harried business person and the traveling family. The grounds are beatifully landscaped and well-maintained. The rooms are sparkling clean, with inviting appointments and everything necessary for business and pleasure. The beds and lines are inviting and so comfortable. With a great restaurant and lively bar, huge pool and spa, gym and excercise room, the hotel offers something for everyone. Step from the parking lot into verdant lawns, sparkling pool and spa, babbling waterscape - complete with koi ponds and the occasional sweet wild bunny. Leave the world behind, even if just for a night.
December 5, 2012
Rated 5 out of 5 by KellyinOH Great hotel and staff!!!
I was in San Diego on a business trip and can honestly say this is a great hotel. Staff is extremely friendly and helpful right down to the security guards and maintenence men. Bar staff is great and grounds are beautiful. Has a resort feel to it rather than a hotel. Bar is frequented by locals as well, which is nice. Very nice people all around.
Beds and rooms very comfortable!
My only complaint with this hotel is the menu selection. Not a wide variety, though hotel guests get 50% off prices.
I would certainly stay here agin!!!
December 4, 2012
Rated 4 out of 5 by Mattchu We keep Returning
I like this hotel because the club rooms have fenced patios (perfect for our medium pup) and they have a sensible dog fee ($40 per stay). The gorunds are well maintained and you can park your car very close to your room. Great is you are in and out a lot. Location is great too. Also, the staff in the Club Lounge is always first rate. Housekeeping - NOT so much.
November 30, 2012
Rated 4 out of 5 by JulioCesar A convenient place to stay
Despite the fact the rooms need some updating or remodeling, the staff's attention and predisposition to assist you is just excellent.
November 20, 2012
Rated 5 out of 5 by DorsAll Comfortable
Quiet and very good locale. Excellent service throughout stay.
November 14, 2012
Rated 4 out of 5 by Mimi10 Great location
We stayed here for a long weekend. It was very clean and staff was very friendly and helpful. The location is great for getting around San Diego, close to highways, close to a nice mall and various reataurants. Some construction was going on, but it wasn't too bad. We were gone most of the day when they were working.
November 6, 2012
Rated 4 out of 5 by Shellie Perfect location for UCSD visits
This hotel is right off the highway and next to UCSD. The grounds are lush and tropical! The staff is friendly. I have never eaten at their restaurant . Parking is only 10 a day!
October 31, 2012
Rated 4 out of 5 by Yin1406 Great service
Helped us a lot about tourism information
October 20, 2012
Rated 5 out of 5 by Dadof5 Great Stay!
Excellent hidden gem. Clean comfortable rooms, accomodating and friendly staff and great pool, courtyard and facilities.
October 15, 2012
Rated 3 out of 5 by Edward1993 Close to Beach
The hotel looked very beautiful upon arrival. We were allowed to check in early. We were disappointed with the front desk and don't expect much for being an SPG member unless you are at the platinum level. This hotel was close to the beach, but that about all we liked about it.
October 14, 2012
Rated 4 out of 5 by CaptSR Hidden Oasis
This Sheraton is in a great location but is semi hidden away. The grounds are beautiful and remind me of a hidden Oasis. Nice club lounge and Executive club rooms with mini kitchenettes.
October 11, 2012