Rated 5 out of 5 by jeffrey63 people there were great
from the very nice girl at the counter,to the guys opening the door,the people were the best
October 29, 2014
Rated 4 out of 5 by Happystay A great stay
Great hot water and shower pressure, nice heat & air conditioning equipment, we ordered a refrigerator for the room and got it, restaurant staff at the Oriole Grille were great, food was great. The only thing that would have made this stay 'Excellent' would be expensive chocolates on my pillow and fresh flowers in the room. Other than these 2 items, my stay was great, thank you!
March 17, 2013
Rated 3 out of 5 by cole0805 Hotel has great staff but is a little dated
Hotel staff were wonderful and greatly appreciated the upgrade to club level, however, the room itself was a little dated (phone did not work to call front desk for things, air conditioning did not keep up and the bathroom could have used some TLC). Overall enjoyed our stay and would stay again given the location of the hotel (perfect) and the friendly staff.
July 15, 2014
Rated 2 out of 5 by Erin63001 disappointed
Hard to believe an expensive hotel like this one could be such a disappointment. The shower had no water pressure. I could barely rinse the soap from my body. Also not happy with the fact that they charge for Wifi. Seriously? I pay near $300/night and you want to charge me for Wifi? Finally, the gym is sub par. Not a single weight to be found. I would not stay here again.
March 24, 2014
Rated 3 out of 5 by Livingthedream1 The pros and cons of Inner Harbor Hotel
The cons: The floors were sticky & stained in my room, there was barely any water pressure in the shower in the morning, the towels felt like sand paper, there weren't enough electrical outlets & there should be a mirror by the desk so I could get ready as my husband was using the bathroom. The pros: the staff was ever so friendly, the bed was amazing & location was great!
January 25, 2013
Rated 5 out of 5 by Amy456 Excellent Hotel
Great location. Helpful, friendly staff. Comfortable rooms. Block away from the Inner Harbor, surprisingly close to Camden Yards. Such a positive experience, we stayed an extra night. We have stayed in many different hotels in many different locations over the years and this hotel stands out as one of the best places we have ever stayed.
August 18, 2014
Rated 5 out of 5 by JosephR24 Exceptional Service
As a Platinum Ambassador I stay at many SPGs every year (100+). This property always exceeds my expectations in all categories. The staff are friendly, attentive, and willing to bend over backwards to make their guests happy.
Le'Roy Smith truly understands the hospitality industry and makes the most important customers in the SPG program feel valued. I called him when I made my last reservation to get an idea of occupancy during my stay and if a suite would be available. Not only was I upgraded but he called me at noon the day I was checking in to let me know my suite was ready early if I needed it. Once I arrived, he promptly sent a basket of snacks and beverages (products not available in the club lounge) to my room.
Starwood corporate should take note, this is the level of treatment that will keep your most loyal customers at 100+ nights per year. If only Mr. Smith could be cloned and sent to every property.
October 15, 2013
Rated 5 out of 5 by Coach7 Convenient Location
The hotel was easy to find from the highway. Our family enjoyed the convenience of walking distance to Camden Yards and the Inner Harbor. The room was very clean but a little small for a family of four. The beds were comfortable although only full size. We all like the fresh, cold water available in the lobby! The staff was courteous. We would definitely stay here again!
September 14, 2013
Rated 4 out of 5 by mdm96 Everything I needed
This hotel was comfortable, convenient, and the staff was exceptionally friendly - especially the housekeeping team and door people!
The only suggestion I would have would be to have an 'opt-out' program for washing linens and towels, rather than an 'opt-in' program (which they currently have). This would save much more water, energy, and detergent.
October 31, 2012
Rated 3 out of 5 by Troll Staff
EVERY staff member I encountered - bellman, desk clerk, Orioles Grill staff, etc. - was extremely well trained in hospitality. Warm greetings, above-average service, and very good attitude displayed to guests was all I saw. Small bed and noise filtering into room from hall and room above became insignificant with your entire team endeavoring to make my stay pleasant.
February 4, 2013
Rated 5 out of 5 by Janice88 Memorable Father's Day
My family and I were celebrating Father's Day and our experience with this hotel made the trip memorable from the time we pulled up for valet parking, check-in and arrival in our room. Staff was consisently courteous and helpful. I was told the hotel was sold-out but this wasn't evident since everything just went so smoothly. We felt warmly welcomed--Wondeful stay!
June 19, 2013
Rated 5 out of 5 by dfts Close to everything
This hotel is close to everything: recreation, entertainments, sports, food, shopping and scenery. It felt good upon walking in and the staff were wonderful.
October 17, 2014
Rated 5 out of 5 by Sammiblueyes Exemplary Hotel
Staff goes above and beyond to exceed your expectations. Hotel was immaculate, rooms were quiet and clean-and we stayed for a cheer competition-so you can imagine all the crazy little girls running all over the place! Dwight at the front door not only helped us with restaurant recommendations, he also booked them for us and gave us a brief history of Baltimore!
April 14, 2014
Rated 5 out of 5 by Don07 Great location
All the features of this hotel are at the highest level. We were within walking distance of the M & T Bank Stadium.
October 21, 2014
Rated 5 out of 5 by Adair77 Great conference and sightseeing location
In addtion to well-maintained faciilties, all staff (restaurant, conference, front desk ) staff were friendly and competent. Parking was very convenient and didn't require going out in the rain from garage to hotel. Restaurant served great crabcakes too. I hope to stay here in the future when I have time to sightsee. The only thing better would be a hot tub. :)
November 12, 2012
Rated 3 out of 5 by kylekann Good rooms, poor food, not enough amenities
The room was the comfort of sheraton you expect. However, the food in the orioles grille was nothing more than frozen prepared items that were incredibly overpriced. There is no coffee service or even for sale in the lobby. No lobby bar. They require bellman service to get a luggage cart. This sheraton was simply not as nice as Ive stayed in most major cities.
March 17, 2014
Rated 4 out of 5 by mbg8 Great Sheraton
This property was much nicer than expected. It was clean, well maintained with friendly staff. One of the better Sheraton's I've stayed at. Excellent location for proximity to Inner Harbour, Camden Yards and M&T Bank Stadium.
October 4, 2014
Rated 5 out of 5 by YankeeFan51 Great Hotel, Great Location, Great Staff
We are SPG members and stay with Starwood whenever possible. This was our first trip to Baltimore and we could not have been more satisfied with your hotel. LeRoy checked us in and was very accommodating. He was very helpful with our unexpected guest. The room was clean and had a great view of the harbor. We plan to visit the Inner Harbor and the Hotel again.
May 28, 2013
Rated 5 out of 5 by jp25 food / bell service / front desk
The first day I had no cleaning services.
I even called around 2 p.m and was advised that they had until 5 p.m.
I called after 5 to report they never came.
I also never received credit on my card for not having cleaning during my stay for any of the days.
Ms. Taylor with the bell staff was wonderful!
All staff at the front door was excellent and welcoming.
February 28, 2013
Rated 4 out of 5 by Kdd1991 This hotel offers a club room
I was upgraded to a club room for the duration of my stay. The room itself was not as impressive as I expected, but the club lounge was a nice perk. The breakfast was very good (eggs, sausage/bacon, bread options). There was complimentary water and soda, as well as snacks throughout the day.
September 8, 2014
Rated 5 out of 5 by MarkK WOW...Service Extraordinary
This was my first experience at this hotel. I arrived and Leroy at the front desk recognized me as a SPG Preferred member and couldn't do enough to help me. This was the first time someone took such a personal interest. I truly appreciated the attention and personal care I was given. Great Job. I know where I will stay the next time I come to Baltimore!
April 18, 2013
Rated 4 out of 5 by NYRangerFan Great Location
This hotel is centrally located to everything. I traveled with my family and we walked almost everywhere. It is 2 blocks from Camden Yards and 2 Blocks from the Inner Harbor Visiting Center. We took a free bus to Fort McHenry. Hotel is clean and staff is friendly. Pool is a little small, but that is not why I came here. My 3 children still enjoyed it.
August 19, 2013
Rated 5 out of 5 by dw2012 great stay
I have stayed in many Sheraton hotels in the past and as always this one was great. From the minute we checked in to getting walking directions to our restaurant. The staff was wonderful and I asked for and got a great upgrade. The view from the room was the best right across from the Harbor. The room was neat and clean. I would recommend this hotel.
August 22, 2012
Rated 2 out of 5 by ALL6 Not as expected
I've stayed at so many Sheratons. This one by far was the worst. Needs serious updating, was so noisy and after a long drive from NY, my room was not ready. We checked in at 215! The sheets were dirty....I had no intention of complaining because based on how nothing was done to get us checked in quick, I'm sure our sheets would not have been changed.
August 6, 2013
Rated 5 out of 5 by KathyD Excellent choice for Johns Hopkins patients
I am recovering from a serious neuro-muscular disease and receiving frequent medical treatment at Johns Hopkins. The management and staff of the Sheraton go out of their way to assist my family and myself. They also have a great rate for us. The hotel is elegant and the rooms are extremely comfortable and in a super location. I am a returning guest.
February 15, 2014
Rated 3 out of 5 by abtraveler123 Good location, but not very clean
The hotel is in a good location and the rooms are generally comfortable, but as a regular traveler, I'd rate this room below average for cleanliness. The corners of the rooms and hallways are all full of dirt and dust as are the desk and dresser tops
September 18, 2014
Rated 5 out of 5 by SJim Great pre-check in Experience
Monica was so pleasant to work with over the phone. She did everything to make us feel welcome and that set the stage for a great visit!
October 13, 2014
Rated 5 out of 5 by Terrific1 Hotel was great
Hotel was booked for work holiday party. The hotel was a very impressive venue and the front desk was great in recognizing who may be there for what. the room was very nice and clean. the bed was extremely comfortable. Only compliant I have is about the shower and lack of water pressure. it can be easily solved with a different shower head.
January 6, 2014
Rated 5 out of 5 by Evelyn67 Great service
The service was great. All staff was friendly and courteous.
October 20, 2014
Rated 5 out of 5 by CCS2112 Great mini-vacation
The proximity of the hotel to Camden Yards and the Inner Harbor make it an ideal place to stay! The hotel staff are friendly and helpful and willing to answer any questions we had. The room was comfortable and clean, but it was the staff who made it feel like home. Thanks for a great mini-vacation!
August 15, 2014