Rated 5 out of 5 by MEAH A lovely experience
I was in Baltimore for a conference. I chose the Sheraton for convenience and because I trust the brand. I stayed four nights and enjoyed it very much. The hotel was full so I was upgraded to the Club Level, a very nice perk. Since I live within 40 miles I hope to return for a fun occasion. Staff were great, room view was enviable, service was excellent. My only suggestion would be to enlarge the pool for lap swimming. Thanks to all for making a busy time so comfortable.
November 30, 2013
Rated 5 out of 5 by KDP82 Clean, Comfortable, and Courteous
This hotel met all of my expectations. All of the staff were friendly and professional.
One of the best things about my stay was that I felt like the hotel was well cleaned and maintained. There was even a pleasant aroma everywhere.
I also found it easy to come and go. There was always a taxi ready. Even in the lobby there was always one elevator ready, open, and waiting. Perfect.
The only downside was that when I asked for directions the gentleman didn't seem too confident.
October 14, 2013
Rated 4 out of 5 by PLW6774 Comfortable Hotel Stay
I do enjoy staying at this hotel due to being clean and within walking distance to the harbour and ballpark. The only thing I did not like about the hotel was the long distance charge. I called my wife one night from the hotel room (Baltimore, MD to Felton, DE). We spoke for only 5 minutes and the bill was over $12.00. I know that the hotel cannot regulate the rate but they can regulate the surcharge they add to the cost of the phone call. Beware of using the hotel long distance.
September 9, 2013
Rated 3 out of 5 by MDLPHD Very Poor Lighting
My room was very dark and even with all the lamps on the room was too dark to work or read the newspaper. The energy efficient lights provided insufficient lighting. One lamp had one bulb missing. The room was very dusty and very cold no matter how high I turned up the heat. You could feel cold air coming in while sitting at the desk.
March 2, 2014
Rated 4 out of 5 by Walker321 Staff is great!
All the staff were extremely helpful and friendly. They definitely helped put the "charm" in my Charm City experience. The skywalk gives you easy access to many attractions, as well as, the convention center.
March 17, 2014
Rated 3 out of 5 by PackPM Could be better
I selected Sheraton based on past experience of a better overall experience when attending a conference. However, a few areas need improvement. In the room, the shower escutcheon ring kept falling off. The cold water side of the sink faucet was stripped so you had to estimate how to turn it off. Other than that, the room was clean, pillows excellent, staff very courteous and helpful. Biggest disappointment is that you charge a fee for wi-fi, which is kind of an insult.
September 20, 2013
Rated 4 out of 5 by Severn Very accommodating staff
We held a corporate event at this hotel and the staff was great to work with. Megan was overly accommodating and I called her about 10 times throughout the meeting with various requests that she filled within a 10 minute slot. The front desk was also very courteous and helped with all of our room swaps. Jenn in sales also pitched in and all were very professional and respectful. The rooms were comfy, though I've slept on better beds. The location cannot be beat. Amazing!
September 17, 2012
Rated 4 out of 5 by Penny121 Perfect location
If you want to be near the Baltimore inner harbor AND near the pro baseball and football stadiums, this is the place to stay.
March 21, 2014
Rated 3 out of 5 by cac2002 Not so Happy nrew Years Eve
The location is Great! The front desk staff was very friendly. Our positive experience ended there.
The hotel is dark and the lobby smells like cigarette smoke from staff and guests smoking in front of the lobby entrance. The hotel seemed dark and old.
The hot beverage machines were both broken in the club lounge. The cooler in the lounge did not keep beverages very cold. The pool area was being renovated at the time. The was no big deal. However, the dirty cloudy pool water was gross. Our bath room was not cleaned from prior our arrival. There were dirty towels and only one clean towel in the bathroom when we arrived. We called to order additional towels for both of the rooms that we booked. Only one of the requests was partially filled. We only received hand towels and wash clothes. The great location is the only reason to stay at this hotel,
January 2, 2014
Rated 5 out of 5 by Joel14 Conference Travel
Hotel was within an easy walking distance of conference center and Camden Yards. Beds were very comfortable.
March 20, 2014
Rated 4 out of 5 by sth80 Clean and Comfy but Needs Fridge and WiFi
We've stayed a few times and each time is a little better. I think this year we were on a Preferred Level - everything is just a little nicer quality here.
Needs Improvement: There are NO REFRIGERATORS in any of the rooms. For a hotel attached to a convention center this seems extremely unusual. //There are also no snack machines, just beverage machines. Also strange for same reason. // Wi-Fi costs $10 per day per device. Maybe I'm a small town girl but, come on.
September 18, 2012
Rated 4 out of 5 by rlcooper Beautiful Hotel: Awesome Location!!
I absolutely enjoyed my week stay at the Sheraton Inner Harbour in Baltimore. I was in the city for a class and a conference. The facilities were very clean and extremely comfortable. Jerod and the housekeeping staff were amazing. They met all my needs. The only problem I can think of is - No Hottub!! I was looking forward to relaxing in a hottub at night. Oh well, can't have everything. It was very close to the harbour and shopping & dining. I walked everywhere.
September 18, 2012
Rated 5 out of 5 by KathyD Excellent choice for Johns Hopkins patients
I am recovering from a serious neuro-muscular disease and receiving frequent medical treatment at Johns Hopkins. The management and staff of the Sheraton go out of their way to assist my family and myself. They also have a great rate for us. The hotel is elegant and the rooms are extremely comfortable and in a super location. I am a returning guest.
February 15, 2014
Rated 4 out of 5 by BJandTP Harborview if you lean against the window
First, the hotel was nice. Our room was very nice and clean. The view was okay, but when it says harbor view, I expected to be able to see it looking straight out of the window, not leaning against the window. Second, the sports bar was ridiculous. $25 for 2 martinis, come on. Third, the parking garage. Didn't realize until I got home that someone hit my truck. Will I stay there again, maybe. The club lounge was cool, only had breakfast, but it was nice.
October 11, 2012
Rated 5 out of 5 by bluevamagnolia Nice location
I loved the hotel All staff were extremely friendly and helpful. Accommodations nice as well as amenities. Close to all events we attended. Few minor complaints. dust on lamp, lamp shade old and had a tear should be replaced. Smudges on furniture and info brochures looked greasy. Bathroom needed an exhaust fan to aide with steam issue. Beds and linens great. Lastly thought the room had a mini fridge. My fault I guess for not checking this out closer.
April 22, 2013
Rated 4 out of 5 by DH57 Weekend Away
My wife, the school teacher, and I desired a weekend away from home and chores. This hotel provided both comfort and proximity to casual walking around the Baltimore Inner Harbor. Our time in the room was relaxing, our time in the lounge was fun and our time in the restaurant for breakfast was unhurried and satisfying. We'll be back when the demands of daily life in turn demand our "springs" be again unwound, and our confidence re-charged.
September 23, 2013
Rated 3 out of 5 by LA222 Terrible night's sleep
I loved the view from my room's window. Camden Yards and M&T Bank out one window and the inner harbor out the other. The location can't be beat. The bed was beautifully made up. However, we found a sticky spoon on the floor, which was gross. The sheets were incredibly scratchy, and the comforter was beyond lumpy. Didn't get that luxurious sinking-into-the-bed feeling I was hoping for. If it wasn't for that, I would recommend this hotel.
September 23, 2013
Rated 4 out of 5 by MrsTHS Better than expected but needs an overhaul
We really didn't expect much from this hotel but were pleasantly surprised by the cleanliness of our room, the cool view of Baltimore and the stadiums, the pleasant staff, and the gym. The lobby, however, needs to be redone significantly as it is very 80's. As should the outside facade which is imposing and unattractive. The pool is hideous but we didn't care about that. But again, the people were nice and helpful and our room was nice.
April 15, 2013
Rated 4 out of 5 by Nikki718 nice hotel
the elevators were not always working and when riding on them, they were a little jumpy and not very smooth. A few times when I got to my floor or the lobby, the elevator door would not open and I had to press "open door" several times before it did. The mattresses were comfortable, but very firm. It is an older hotel, but in overall good condition. I loved the fact that we could get a late checkout until 4pm with no extra charge!
April 21, 2013
Rated 4 out of 5 by LouisianaGirl Hotel is great - maid service not so great.
My stay was wonderful except for the maid service. I love that the hotel is green. The front desk and bell men were friendly and helpful. They offered suggestions and answered all questions asked. The maid service was the worst I have ever had. They came once during our 5 day stay to clean and only cleaned the bathroom partially. The other days we asked for towels only. The last day we asked for towels, but didn't recieve them.
July 15, 2013
Rated 5 out of 5 by Rod57 Great Baltimore location
I love the fact this hotel is in the middle of all the inner harbor attractions. I am a big baseball fan, and my wife is a serious aquarium fan.
March 7, 2014
Rated 4 out of 5 by Abouomar very good hotel and great location
I really engoyed my stay at Sheraton Inner Harbor. the hotel is elegant and very clean and the location is amazing. staff were very friendly and responsive, either at rhe front desk or at the Cliub lounge, specially Mary, I relly thank her. My room had a nice view of harbor and city. the only thing is that the pool was too deep for my little kid (4 year) who was anxious to take a dip into the warm water, but Alas!
October 21, 2013
Rated 4 out of 5 by geo85 Easy Acces to Inner Harbor and Nice View
Had a great time This a very nice property and the staff (all) are extremely helpful and attentive
March 7, 2014
Rated 4 out of 5 by Ebak1234 Lobby challenges
While the lobby is a bit dated, it was clean. However - if a property is going to put flowers in the lobby, they should be in clean water, and not dried out and tired looking. It projects a 'we try but not too hard' image. Staff was very good - never heard 'it's not my job' when we asked for things from various team members. Go take a look at those flowers - I am sure the same orange marigolds are still there.
August 27, 2013
Rated 5 out of 5 by Harpersmom Soooo amazing!!!!
Wow! I can't say enough about our stay. We went with our 2 year old daughter to celebrate my husbands birthday. The man checking us in (signed our parking ticket as JEB), was fabulous. He made our stay perfect. Every staff member that we ran into was over the top great! The member club was wonderful and the buffet breakfast was the perfect way to start our day! Thanks Sheraton! We can't wait to come back!!!!
June 9, 2013
Rated 5 out of 5 by Jefft5301 Really took care of our needs
We were in Baltimore for my brother's surgery at Johns Hopkins. This wonderful hotel with an excellent staff took care of our every need, reducing our stress the night before his brain surgery. Having a hotel of this caliber offer a discount to families in times like these is comforting and re-assuring. It's policies like this that will bring me back to Sheraton again and again in the future.
September 12, 2013
Rated 4 out of 5 by roeeshot Desk stuff was excelent
The stuff at the front desk was friendly & helpful throughout our stay. I had to use the safety deposit boxes daily & they were very accommodating.
I wish the hotel had better maintenance for the safes - they were in horrible condition! I would also have wished that bigger safes were available, I had to use 3 small Boxes for all my valuables. I think a small lock box in the room is also needed.
November 18, 2012
Rated 4 out of 5 by Dee10021 Lobby, Orioloes restaurant
The flowers in the lobby were dead/dying which set a terrible first impression & which caught my attention every time I passed through the lobby. It was v surprising that no member of staff took responsibility for this eyesore. The temperature in the restaurant was frigid. When I mentioned it to waitress, she agreed & bad-mouthed the supervisor. Waitress was also unfamiliar with the menu.
October 3, 2013
Rated 5 out of 5 by Terrific1 Hotel was great
Hotel was booked for work holiday party. The hotel was a very impressive venue and the front desk was great in recognizing who may be there for what. the room was very nice and clean. the bed was extremely comfortable. Only compliant I have is about the shower and lack of water pressure. it can be easily solved with a different shower head.
January 6, 2014
Rated 5 out of 5 by Know2013 Excellent Customer Service!
We stay at Starwood properties very frequently and have never been disappointed. The Inner Harbor location was the first hotel visit with our infant daughter. Everyone at the hotel was so accomadating. Held the door for us when pushing the stroller, offered us a crib, and made us feel so welcomed! Great stay and awesome people that work there! We will definitely visit this hotel again!
September 10, 2013