Rated 4 out of 5 by OriolesFan Great proximity to Camden Yards
When we visit for ballgames, we typically stay at one of the hotels directly across the street from Camden Yards. We were very happy with the location of the Sheraton and the quality of the hotel. We would definitely stay here again.
August 3, 2014
Rated 5 out of 5 by gagaziv great hotel
hotel was located very close to the inner harbor of Baltimore. The doormen were exceptionally helpful with suggestions of where to go with children and how to get there by foot. The entire stall treated us with kindness and respect and we thoroughly enjoyed our visit.
July 29, 2014
Rated 4 out of 5 by Theresa92 Close to Inner Harbor
Close to the activities/restaurants in the Inner Harbor. Great service. Decent food in restaurant. Upgraded us to Club level - which was a nice bonus.
August 10, 2014
Rated 3 out of 5 by cac2002 Not so Happy nrew Years Eve
The location is Great! The front desk staff was very friendly. Our positive experience ended there.
The hotel is dark and the lobby smells like cigarette smoke from staff and guests smoking in front of the lobby entrance. The hotel seemed dark and old.
The hot beverage machines were both broken in the club lounge. The cooler in the lounge did not keep beverages very cold. The pool area was being renovated at the time. The was no big deal. However, the dirty cloudy pool water was gross. Our bath room was not cleaned from prior our arrival. There were dirty towels and only one clean towel in the bathroom when we arrived. We called to order additional towels for both of the rooms that we booked. Only one of the requests was partially filled. We only received hand towels and wash clothes. The great location is the only reason to stay at this hotel,
January 2, 2014
Rated 4 out of 5 by DH57 Weekend Away
My wife, the school teacher, and I desired a weekend away from home and chores. This hotel provided both comfort and proximity to casual walking around the Baltimore Inner Harbor. Our time in the room was relaxing, our time in the lounge was fun and our time in the restaurant for breakfast was unhurried and satisfying. We'll be back when the demands of daily life in turn demand our "springs" be again unwound, and our confidence re-charged.
September 23, 2013
Rated 5 out of 5 by AOTR Courteous Staff
I don't think I've ever stayed at a hotel where there was always someone to open the door for me and greet me warmly, and answer questions with a genuine feeling of customer service. These guys really seem to enjoy making people's day! I asked for directions to a drugstore, and the employee who gave them to me then ran a block down the street to catch up to me and tell me that he had made a mistake and to turn RIGHT, not LEFT.
April 16, 2014
Rated 5 out of 5 by MikeNY25 The Sheraton Inner Harbor was Great
Our 1st time traveling to Baltimore. The Sheraton Inner Harbor exceeded our expectations with its accommodations, amenities & staff. The Staff was friendly & polite, and went out of their way to welcome & assist you. Will definitely stay at the Sheraton Inner Harbor on our next visit.
July 23, 2014
Rated 3 out of 5 by LA222 Terrible night's sleep
I loved the view from my room's window. Camden Yards and M&T Bank out one window and the inner harbor out the other. The location can't be beat. The bed was beautifully made up. However, we found a sticky spoon on the floor, which was gross. The sheets were incredibly scratchy, and the comforter was beyond lumpy. Didn't get that luxurious sinking-into-the-bed feeling I was hoping for. If it wasn't for that, I would recommend this hotel.
September 23, 2013
Rated 4 out of 5 by MrsTHS Better than expected but needs an overhaul
We really didn't expect much from this hotel but were pleasantly surprised by the cleanliness of our room, the cool view of Baltimore and the stadiums, the pleasant staff, and the gym. The lobby, however, needs to be redone significantly as it is very 80's. As should the outside facade which is imposing and unattractive. The pool is hideous but we didn't care about that. But again, the people were nice and helpful and our room was nice.
April 15, 2013
Rated 5 out of 5 by Stu43 Beyond Expectations
We were in Baltimore because my wife needed some tests at Johns Hopkins Hospital. First, I would like to thank you for your program of reduced rates and special considerations for hospital patients. It is a wonderful gesture. There is already so much tension just having to go to the hospital, your consideration really helped us relax.
I would like to comment on two of your employees at the Inner Harbor hotel. The doorman, Dwight, was such an amazing gentlemen. Not only did he help my wife into the lobby but he waited for me at the garage entrance to make sure I didn't get lost. Ashley Morgan was behind the front desk. She was such a wonderful young lady who went out of her way to ensure that our stay was as comfortable as possible. Both of these employees reflect the highest standards of the hotel industry and they certainly reflect well on the Sheraton brand.
April 2, 2014
Rated 4 out of 5 by Nikki718 nice hotel
the elevators were not always working and when riding on them, they were a little jumpy and not very smooth. A few times when I got to my floor or the lobby, the elevator door would not open and I had to press "open door" several times before it did. The mattresses were comfortable, but very firm. It is an older hotel, but in overall good condition. I loved the fact that we could get a late checkout until 4pm with no extra charge!
April 21, 2013
Rated 2 out of 5 by 2YankeeFan What a disgrace!!!!
hotel hallways were dark & creepy. Certainly not worth $400.00 a night. Did not feel safe walking aound the harbor, with all the thugs hanging all over the place. To many beggers around the hotel asking for money. We were staying for the weekend, but checked out after one night. We will never come back!!!!
July 15, 2014
Rated 5 out of 5 by patmas Wonderful weekend, happy guests
First impressions are important...Dwight at the front door greeted us and gave us exceptionally great service. Very knowledgeable of the area and went out of his way to give us directions and assistance. He is definitely a keeper!
Hotel was clean and located near the harbor.
July 21, 2014
Rated 4 out of 5 by LouisianaGirl Hotel is great - maid service not so great.
My stay was wonderful except for the maid service. I love that the hotel is green. The front desk and bell men were friendly and helpful. They offered suggestions and answered all questions asked. The maid service was the worst I have ever had. They came once during our 5 day stay to clean and only cleaned the bathroom partially. The other days we asked for towels only. The last day we asked for towels, but didn't recieve them.
July 15, 2013
Rated 4 out of 5 by Sandista Perfect
Hotel was next to Baltimore Convention Center and walking distance to Harbor and Camden Yards. People of Baltimore and Sheraton staff were warm& friendly.
August 4, 2014
Rated 5 out of 5 by drdave55 Excellent Airport Convenience
Access from BWI Airport to the Camden Yards station on the MTA - Light Rail is very convenient and took about 45-50 minutes.
The Morton Steak House in the lobby is one of the best steakhouses I've been to in my travels.
If you are a Baltimore Orioles fan, the hotel is three blocks from the stadium.
July 14, 2014
Rated 4 out of 5 by spg22 Excellent Service
I asked for the quickest way to get to a destination outside the hotel and Dwight the bellman went above and beyond - actually walking me himself through a shortcut. Very good service and very appreciated.
July 29, 2014
Rated 5 out of 5 by Aukmom Great comfortable place with helpful staff
Hotel was great! Location is incredibly convenient and the staff was awesome. Special shout out to Mike and Kathleen. Thanks for making a difficult time a bit more pleasant.
August 1, 2014
Rated 2 out of 5 by Timvancouver2 Needs a refresh
While the hotel staff were VERY good my room really needed a refresh. In particular the water flow in the shower/tub was extremely poor. If you wanted to take a bath, you'd have to wait 30+ mins to fill the tub. In the case of the shower the water flow made it difficult to wash. The only thing that may have been slower than the water was the internet speed. Even the "premium" speed made simple email a challenge.
March 20, 2014
Rated 5 out of 5 by Fubeca Great hotel awesome location
This hotel is next to the both Camden Yards and the light rail station (2 blocks away) and you can get to the inner harbor via sky bridges so that you don't have to fight traffic. Awesome location. My kids thought this was the best hotel they've ever stayed at. The club room ammenities and staff were great, and the staff were extremely friendly. When I'm in Baltimore, I will be staying here again.
May 5, 2014
Rated 5 out of 5 by Drew16 Front end staff
The front end staff,specifically mike was unbelievable! Truly did whatever he could to make our family stay perfect!
August 5, 2014
Rated 4 out of 5 by TammyMatt Excellent hotel!
Very nice hotel! Slept wonderfully in comfortable beds. Easiest check in and check out ever! Thanks for a great stay :-)
August 4, 2014
Rated 4 out of 5 by Abouomar very good hotel and great location
I really engoyed my stay at Sheraton Inner Harbor. the hotel is elegant and very clean and the location is amazing. staff were very friendly and responsive, either at rhe front desk or at the Cliub lounge, specially Mary, I relly thank her. My room had a nice view of harbor and city. the only thing is that the pool was too deep for my little kid (4 year) who was anxious to take a dip into the warm water, but Alas!
October 21, 2013
Rated 3 out of 5 by DrDAK So dissatisfied
This was our third time returning to this Sheraton. In the past we were satisfied but this stay was a nightmare. I cashed in 11,000 SPG points for a club floor room. Well, I was in room 1420. Don't make that mistake. It's across from the Staff prep area for the club floor lounge. So, we were woken up early with a constant barrage of noise from the staffer overseeing things. The door slammed repeatedly, she was loud to everyone who passed, it ruined our sleep. As well, we stopped off at the Orioles Lounge for a nightcap and were greeted by a dirty table, staff who who didn't take our order, and when my wife ordered a coffee with a shot of Bailey's on the side it came already mixed into a lukewarm cup of coffee. The club floor lounge was no better. Tables were dirty, the staffer couldn't bus the plates without making a racket so loud people couldn't talk over it, and most people walked in, took one look, and walked out. I will say this though, the valet was fast and courteous. I'm an SPG Gold level member and for the first time I feel like I wasted my points. With some basic courtesy my stay wouldn't have been a disaster. Oh, and the topper, it was my 25th wedding anniversary. I have to return to Baltimore in October for work. I'll wait to see if this review is read and I receive a reply before I decide whether to spend my business's money on this property.
August 13, 2014
Rated 4 out of 5 by Ebak1234 Lobby challenges
While the lobby is a bit dated, it was clean. However - if a property is going to put flowers in the lobby, they should be in clean water, and not dried out and tired looking. It projects a 'we try but not too hard' image. Staff was very good - never heard 'it's not my job' when we asked for things from various team members. Go take a look at those flowers - I am sure the same orange marigolds are still there.
August 27, 2013
Rated 5 out of 5 by Harpersmom Soooo amazing!!!!
Wow! I can't say enough about our stay. We went with our 2 year old daughter to celebrate my husbands birthday. The man checking us in (signed our parking ticket as JEB), was fabulous. He made our stay perfect. Every staff member that we ran into was over the top great! The member club was wonderful and the buffet breakfast was the perfect way to start our day! Thanks Sheraton! We can't wait to come back!!!!
June 9, 2013
Rated 2 out of 5 by feedback101 Walls too thin
The primary issue with the room was that I could hear a lot from both rooms on either side of me. If the television was off, most conversations in both rooms were very audible. I had to sleep with the tv on just so I couldn't hear my neighbors.
July 18, 2014
Rated 5 out of 5 by Tumamameama Great Hotel
If you're to stay in Baltimore, I highly recommend the Sheraton Inner Harbor. It's very close to the inner harbor, and to Camden Yards.
July 31, 2014
Rated 5 out of 5 by Carletron Excellent anniversay stay
Excellent stay-This is my second visit to this hotel and I would definitely return and recommend to anyone visiting the Baltimore area (especially over the Sheraton city center). My most recent visit was for my 3 year anniversary and they delivered a bottle of champagne upon check-in. I have worked for Starwood for 5 years and this staff and hotel exceeds my expectaitons. Well done and will return!
March 24, 2014
Rated 5 out of 5 by Reefmaker Best hotel breakfast I've ever had!
The welcome at the Sheraton on Thursday at about 2 pm was just perfect! Couldn't ask for a better and more informative welcome! But after a good night's sleep in a comfortable bed, the greatest part of the stay there was the breakfast. Great service and an amazingly healthy and well prepared array of foods to choose from. I'll certainly be going back there whenever next in Baltimore!
May 3, 2014