Rated 5 out of 5 by Marlon Inner Harbor Weekend
My stay at the Sheraton was fantastic, we were walking distance to everything and the hospitality at the hotel was second to none. I would highly recommend this hotel for anyone that wants to enjoy a nice weekend in the Inner Harbor.
April 24, 2014
Rated 4 out of 5 by Paula14 Great Hotel, but...
The staff were friendly and very helpful. We arrived early and they stored our bags very efficiently. Later, when our rooms were ready, the staff expertly helped to get us our rooms.
The room was comfortable, well maintained, clean and quite lovely. But... when I turned on the heat (we stayed in January), it made such a loud sound that I jumped out of my skin. Unfortunately, it didn't only do it this first time but continually throughout the night. So that, even though the bed and pillows were extremely comfortable, I was constantly being woken up by a loud BOOM.
When I discussed this with my three colleagues, they mentioned the same thing. Two were on the same floor as I was (6th) and one was on the 8th floor.
Otherwise, the hotel was a pleasure and I would recommend.
January 15, 2014
Rated 2 out of 5 by baldeagle39 Need a little work
I felt like I was being a bother when I inquired about anything within or outside the hotel. Although there were a few that seemed responsive overall service level not what I would have expected. Food was ok at best and recommendations from staff for outside the hotel were not great choices as well.
April 16, 2014
Rated 5 out of 5 by Peggykin Extraordinary Customer Service
From the moment we pulled into the driveway until the time we checked out, the staff was wonderful! Helpful, knowledgeable, friendly...made us feel like we were the only guests in town! Congratulations! Building a team like that is, in itself, extraordinary!
The location was perfect for our wishes, and the hotel felt so luxurious.
Orioles Grille was fun and Keith was very accommodating.
Wanda on the Preferred Guest Level greeted everyone like they were entering her home.
Thank you for a great experience. We will be back.
May 9, 2013
Rated 5 out of 5 by Peg77 Great service
I was at the Sheraton Inner Harbor Hotel for a three night stay for a conference. I was on the club floor and had a few problems with my room. I spoke to the manager the next morning and he was outstanding. It was obvious to me that he wants every guest's stay to be perfect. Everything was taken care of immediately. I travel extensively and this was the best service that I have ever recieved at a hotel.
The hotel room/bed was very comfortable and the housekeeping services were exceptional. The room was kept spotless.
October 11, 2012
Rated 4 out of 5 by dm14 executive lounge needs improvement
stayed two nights. first breakfast went in 9:20, no food no fruit juice no coffee cups no attendant. called front desk to inform them. said it would be open until 10:30. went back at 10:15 and attendent who was in the process of shutting down said it closed at 10. second day--no forks and again no attendant.
April 14, 2014
Rated 4 out of 5 by harvon Great Location
between stadiums & harbor
April 29, 2014
Rated 3 out of 5 by Mona99 Not for business travelors
This hotel does not offer free wifi and is not conducive to business travel. There are not enough outlets in the room to power more than one charging device at a time. There was one outlet on the desk that was in the table lamp. The outlet was loose and too close to the base for my phone charger to plug in. I had to move it to the edge of the desk in order to connect the charger. I couldn't power my lap top at the same time. I had meetings in the hotel conference rooms and could not connect to wifi as the meeting convener couldn't afford the outrageous upcharge. The food at the reception held by the convener poor. The mini crab cakes were burned on the bottom and inedible. The service in the restaurant was slow and the food was mediocre. I ordered soup for lunch one day that was so salty I couldn't eat it. The charge was taken off my bill, but the service was so slow that I did not have time to get anything else for lunch. I have been an SPG member for a number of years and have never received any benefit or special treatment.
April 18, 2014
Rated 3 out of 5 by Connie3540 Average Hotel; Below Average Service
Average Room, no complaints on decor or cleanliness. Bed was comfortable, yet when partner moved, I felt his every move because my side of the bed moved too. Staff was friendly, yet nothing was done correctly. I asked for 2pm checkout (we're allowed a 4pm checkout due to member status), but was told 1 pm. Reminded them about status and received 2pm. Asked for 6 person cab; received a 4 person handicapped cab (two people could stand using handles - seriously?). No safe in room which is unusual in this day and age.
January 3, 2013
Rated 2 out of 5 by FrequentTravelerTJ Loud Service, Wake-up Calls & Dirty Glasses
The hotel appearance and Front Desk service was excellent.
Upon arriving in my room, my guest and I attempted to use the supplied glassware for our beverages, but noticed one of them to have dried syrup (or something) on the inside bottom.
THEN, I receive an UN-solicited Wake-up call at 4:15am....Needless to say that the loud ringing of the phone and me being woken up from a dead sleep, I only thought to say "thank you' instead of telling them I never requested the EARLY MORNING call!
LATER, while trying to sleep-in from the long day before, the maid service personnel who were cleaning rooms and wiping down the hallway walls were talking (yelling) to each other up-and-down the hallway and banging things around in surrounding rooms starting shortly before 8am.
May 17, 2013
Rated 4 out of 5 by Ginger30 Check Room for Personal Items before Checkout
Overall, my overnight leisure stay was nice. The room was clean, front desk personnel pleasant, and the location to the Inner Harbor excellent. However, I accidentally left a personal item in the closet. Once arriving home I phoned the hotel that assured me that they had it and it would be easy to send to me. That was 3 weeks ago and many, many phone calls later. Sadly, I still have not received my item . Please, carefully check your room for your belongings before checking out. You will never see them again!
September 10, 2012
Rated 3 out of 5 by john101010 Tried but true...a bit tired
Facility is typical city hotel. Place is a bit tired, but acceptable. Good for business, but just okay for family considering in-house food options (Morton's is not family friendly, no fault of their own). Great location.
April 18, 2014
Rated 2 out of 5 by Timvancouver2 Needs a refresh
While the hotel staff were VERY good my room really needed a refresh. In particular the water flow in the shower/tub was extremely poor. If you wanted to take a bath, you'd have to wait 30+ mins to fill the tub. In the case of the shower the water flow made it difficult to wash. The only thing that may have been slower than the water was the internet speed. Even the "premium" speed made simple email a challenge.
March 20, 2014
Rated 5 out of 5 by Carletron Excellent anniversay stay
Excellent stay-This is my second visit to this hotel and I would definitely return and recommend to anyone visiting the Baltimore area (especially over the Sheraton city center). My most recent visit was for my 3 year anniversary and they delivered a bottle of champagne upon check-in. I have worked for Starwood for 5 years and this staff and hotel exceeds my expectaitons. Well done and will return!
March 24, 2014
Rated 5 out of 5 by Momma5861 Convenient and comfortable
Everything was amazing. My adult daughter and I loved the proximity to inner harbor, the fitness room was great and we loved the breakfast in the club room. Our only problem was the very bad directions that were given to us by a woman at the front desk. We ended up far from our destination and walking thru a bad section of town.
April 6, 2014
Rated 4 out of 5 by Jerryis1 Sheraton Baltimore Inner Harbor Personnel Are Outstanding
Sheraton Inner Harbor Hotel is the best hotel in Maryland. The majority of the Inner Harbor staff are true professionals; very courteous, extremely eager to help and prompt in accomplishing ones request.
I would recommend the Executive Lounge lady surrender control of the television remote to guests and allow the guest or guests to select what channel to watch rather than force one to watch CNN or MSNBC.
Room 1417 inner shower curtain has mold and mildew and should be sanitized. Also, the bathroom exhaust fan is inoperative. In addition, the CO2/Smoke Detector requires maintenance as well as the evaporator/fan coil unit. The EVAP/FCU filter requires replacement and the thermostat does not appear to raise the temperature one selects. The room was excessively dusty and all glass and horizontal surfaces requires cleaning.
February 13, 2014
Rated 2 out of 5 by Erin63001 disappointed
Hard to believe an expensive hotel like this one could be such a disappointment. The shower had no water pressure. I could barely rinse the soap from my body. Also not happy with the fact that they charge for Wifi. Seriously? I pay near $300/night and you want to charge me for Wifi? Finally, the gym is sub par. Not a single weight to be found. I would not stay here again.
March 24, 2014
Rated 5 out of 5 by mar0219 two week stay while spuse was in hospital
The warmth and caring and flexibility shown by all staff members was commendable. Everything from remembering my name to inquiring about my husband's progress. The voucher system for the cab worked perfectly and the room upgrade very much appreciated. We will be returning many times over the next few months.
April 2, 2014
Rated 3 out of 5 by bubbalark Way overpriced
This hotel was beautiful for sure and very clean. I was, however, very disappointed that the room was so very small with no microwave or refrigerator considering the hefty price for one nights stay. I have stayed in many many hotels that offer so much more for a smaller price tag. If you are going to spend this much money for a room I would recommend checking around for places that offer more...at least one with a view of something other that the sides of all the surrounding buildings.
August 26, 2013
Rated 3 out of 5 by BandD promises unkept
I was a Johns Hopkins outpatient while there.My husband Douglas made 3 inquiries about the cab reimbursements to Bayview and was reassured the cab fare would be reimbursed. When I went to the desk, a caucasian woman with red hair told me you only give cab vouchers for $9, which covers a trip to the hospital only. I had to pay the additional $6 + tip to Bayview for 6 trips.I asked the same woman for additional coffee for my room for my last morning there, as I had chosen to NOT have my room serviced while there, and she said she could not hand me one packet but would have it delivered to my room. I never got one. I was dismayed to find you had no coffee shop in the hotel, and I refused to pay the ridiculous prices on your room service menu for coffee and oatmeal. Your other staff members were pleasant.
February 8, 2013
Rated 4 out of 5 by FARI91 location, rooms
great location, comfortable room
April 19, 2014
Rated 4 out of 5 by PLW6774 Comfortable Hotel Stay
I do enjoy staying at this hotel due to being clean and within walking distance to the harbour and ballpark. The only thing I did not like about the hotel was the long distance charge. I called my wife one night from the hotel room (Baltimore, MD to Felton, DE). We spoke for only 5 minutes and the bill was over $12.00. I know that the hotel cannot regulate the rate but they can regulate the surcharge they add to the cost of the phone call. Beware of using the hotel long distance.
September 9, 2013
Rated 5 out of 5 by KDP82 Clean, Comfortable, and Courteous
This hotel met all of my expectations. All of the staff were friendly and professional.
One of the best things about my stay was that I felt like the hotel was well cleaned and maintained. There was even a pleasant aroma everywhere.
I also found it easy to come and go. There was always a taxi ready. Even in the lobby there was always one elevator ready, open, and waiting. Perfect.
The only downside was that when I asked for directions the gentleman didn't seem too confident.
October 14, 2013
Rated 5 out of 5 by MEAH A lovely experience
I was in Baltimore for a conference. I chose the Sheraton for convenience and because I trust the brand. I stayed four nights and enjoyed it very much. The hotel was full so I was upgraded to the Club Level, a very nice perk. Since I live within 40 miles I hope to return for a fun occasion. Staff were great, room view was enviable, service was excellent. My only suggestion would be to enlarge the pool for lap swimming. Thanks to all for making a busy time so comfortable.
November 30, 2013
Rated 3 out of 5 by kylekann Good rooms, poor food, not enough amenities
The room was the comfort of sheraton you expect. However, the food in the orioles grille was nothing more than frozen prepared items that were incredibly overpriced. There is no coffee service or even for sale in the lobby. No lobby bar. They require bellman service to get a luggage cart. This sheraton was simply not as nice as Ive stayed in most major cities.
March 17, 2014
Rated 4 out of 5 by Severn Very accommodating staff
We held a corporate event at this hotel and the staff was great to work with. Megan was overly accommodating and I called her about 10 times throughout the meeting with various requests that she filled within a 10 minute slot. The front desk was also very courteous and helped with all of our room swaps. Jenn in sales also pitched in and all were very professional and respectful. The rooms were comfy, though I've slept on better beds. The location cannot be beat. Amazing!
September 17, 2012
Rated 3 out of 5 by PackPM Could be better
I selected Sheraton based on past experience of a better overall experience when attending a conference. However, a few areas need improvement. In the room, the shower escutcheon ring kept falling off. The cold water side of the sink faucet was stripped so you had to estimate how to turn it off. Other than that, the room was clean, pillows excellent, staff very courteous and helpful. Biggest disappointment is that you charge a fee for wi-fi, which is kind of an insult.
September 20, 2013
Rated 4 out of 5 by sth80 Clean and Comfy but Needs Fridge and WiFi
We've stayed a few times and each time is a little better. I think this year we were on a Preferred Level - everything is just a little nicer quality here.
Needs Improvement: There are NO REFRIGERATORS in any of the rooms. For a hotel attached to a convention center this seems extremely unusual. //There are also no snack machines, just beverage machines. Also strange for same reason. // Wi-Fi costs $10 per day per device. Maybe I'm a small town girl but, come on.
September 18, 2012
Rated 4 out of 5 by rlcooper Beautiful Hotel: Awesome Location!!
I absolutely enjoyed my week stay at the Sheraton Inner Harbour in Baltimore. I was in the city for a class and a conference. The facilities were very clean and extremely comfortable. Jerod and the housekeeping staff were amazing. They met all my needs. The only problem I can think of is - No Hottub!! I was looking forward to relaxing in a hottub at night. Oh well, can't have everything. It was very close to the harbour and shopping & dining. I walked everywhere.
September 18, 2012
Rated 5 out of 5 by BUBBY723 STARWOOD
I am an owner of timeshare with Starwood and have come to expect excellence in accommodations
Unfortunately, I was only at the hotel overnight for a symposium and did not get to enjoy or see any Baltimore attractions.
Maybe next time.
March 31, 2014