Rated 2 out of 5 by feedback101 Walls too thin
The primary issue with the room was that I could hear a lot from both rooms on either side of me. If the television was off, most conversations in both rooms were very audible. I had to sleep with the tv on just so I couldn't hear my neighbors.
July 18, 2014
Rated 5 out of 5 Great location and service
What a hotel! From the time you walk in with the hotel staff holding the door for you going out of their way to make you feel comfortable and welcome. Loved it!!!
July 23, 2014
Rated 3 out of 5 by bubbalark Way overpriced
This hotel was beautiful for sure and very clean. I was, however, very disappointed that the room was so very small with no microwave or refrigerator considering the hefty price for one nights stay. I have stayed in many many hotels that offer so much more for a smaller price tag. If you are going to spend this much money for a room I would recommend checking around for places that offer more...at least one with a view of something other that the sides of all the surrounding buildings.
August 26, 2013
Rated 3 out of 5 by BandD promises unkept
I was a Johns Hopkins outpatient while there.My husband Douglas made 3 inquiries about the cab reimbursements to Bayview and was reassured the cab fare would be reimbursed. When I went to the desk, a caucasian woman with red hair told me you only give cab vouchers for $9, which covers a trip to the hospital only. I had to pay the additional $6 + tip to Bayview for 6 trips.I asked the same woman for additional coffee for my room for my last morning there, as I had chosen to NOT have my room serviced while there, and she said she could not hand me one packet but would have it delivered to my room. I never got one. I was dismayed to find you had no coffee shop in the hotel, and I refused to pay the ridiculous prices on your room service menu for coffee and oatmeal. Your other staff members were pleasant.
February 8, 2013
Rated 3 out of 5 by WER612 The staff was great
The rooms should have a refrigerator, the beds were too soft and stains on the comforters, the paint job in our room needed some help. Too many taxes placed onto the price. Very deceiving when room offered was $150 and we wound up having to pay $210.
July 14, 2014
Rated 4 out of 5 by Sprout54 Nice stay
Nice room but air conditioner drained water constantly so it sounded like a small waterfall in our room.
Coffee choice could be better.
Staff is excellent and pleasant.
Location great. Parking easy.
July 18, 2014
Rated 5 out of 5 by Weezy27 Friendly staff and great location!
This hotel is in a great location...very close to Camden yards and the Inner harbor. The staff is very friendly and helpful. Ashley, Marty, Dwight and Ralph all made us feel very welcoming. My husband and I stayed here so we could take in a ball game. It was great, we could walk to the game. The rooms are very nice and the beds were comfortable. Thank you for a great stay. We will definitely be back!!!!
June 12, 2014
Rated 5 out of 5 by CSUFooddude Best Staff Ever!!!
I have traveled extensively for business and I have to say I have never encountered a staff so consistently courteous, friendly and helpful as at this location. Kudos to the management, you have every right to be very proud of your endeavors.
July 14, 2014
Rated 4 out of 5 by PLW6774 Comfortable Hotel Stay
I do enjoy staying at this hotel due to being clean and within walking distance to the harbour and ballpark. The only thing I did not like about the hotel was the long distance charge. I called my wife one night from the hotel room (Baltimore, MD to Felton, DE). We spoke for only 5 minutes and the bill was over $12.00. I know that the hotel cannot regulate the rate but they can regulate the surcharge they add to the cost of the phone call. Beware of using the hotel long distance.
September 9, 2013
Rated 5 out of 5 by KDP82 Clean, Comfortable, and Courteous
This hotel met all of my expectations. All of the staff were friendly and professional.
One of the best things about my stay was that I felt like the hotel was well cleaned and maintained. There was even a pleasant aroma everywhere.
I also found it easy to come and go. There was always a taxi ready. Even in the lobby there was always one elevator ready, open, and waiting. Perfect.
The only downside was that when I asked for directions the gentleman didn't seem too confident.
October 14, 2013
Rated 5 out of 5 by MEAH A lovely experience
I was in Baltimore for a conference. I chose the Sheraton for convenience and because I trust the brand. I stayed four nights and enjoyed it very much. The hotel was full so I was upgraded to the Club Level, a very nice perk. Since I live within 40 miles I hope to return for a fun occasion. Staff were great, room view was enviable, service was excellent. My only suggestion would be to enlarge the pool for lap swimming. Thanks to all for making a busy time so comfortable.
November 30, 2013
Rated 4 out of 5 by Severn Very accommodating staff
We held a corporate event at this hotel and the staff was great to work with. Megan was overly accommodating and I called her about 10 times throughout the meeting with various requests that she filled within a 10 minute slot. The front desk was also very courteous and helped with all of our room swaps. Jenn in sales also pitched in and all were very professional and respectful. The rooms were comfy, though I've slept on better beds. The location cannot be beat. Amazing!
September 17, 2012
Rated 5 out of 5 by falcon55 wedding reception
Vaneska was our wedding planner, and from one year in advance to wedding day she was absolutely perfect. Everything was exactly as to the contract, food/ beverage / decor / she's is best.
July 15, 2014
Rated 5 out of 5 by Cathy281 weekend getaway
The check in was effortless, we were welcomed with a smile and excellent service.
July 21, 2014
Rated 3 out of 5 by PackPM Could be better
I selected Sheraton based on past experience of a better overall experience when attending a conference. However, a few areas need improvement. In the room, the shower escutcheon ring kept falling off. The cold water side of the sink faucet was stripped so you had to estimate how to turn it off. Other than that, the room was clean, pillows excellent, staff very courteous and helpful. Biggest disappointment is that you charge a fee for wi-fi, which is kind of an insult.
September 20, 2013
Rated 4 out of 5 by Jerryis1 Sheraton Baltimore Inner Harbor Personnel Are Outstanding
Sheraton Inner Harbor Hotel is the best hotel in Maryland. The majority of the Inner Harbor staff are true professionals; very courteous, extremely eager to help and prompt in accomplishing ones request.
I would recommend the Executive Lounge lady surrender control of the television remote to guests and allow the guest or guests to select what channel to watch rather than force one to watch CNN or MSNBC.
Room 1417 inner shower curtain has mold and mildew and should be sanitized. Also, the bathroom exhaust fan is inoperative. In addition, the CO2/Smoke Detector requires maintenance as well as the evaporator/fan coil unit. The EVAP/FCU filter requires replacement and the thermostat does not appear to raise the temperature one selects. The room was excessively dusty and all glass and horizontal surfaces requires cleaning.
February 13, 2014
Rated 2 out of 5 by Rob307 Well below average
I have stayed at many Starwood properties. For a major city (Baltimore) this hotel falls well below the national average. Television signal rarely works, air conditioning is always struggling (and even worse is the responsiveness of the staff). Always, always, always something wrong with a stay.
July 3, 2014
Rated 4 out of 5 by rlcooper Beautiful Hotel: Awesome Location!!
I absolutely enjoyed my week stay at the Sheraton Inner Harbour in Baltimore. I was in the city for a class and a conference. The facilities were very clean and extremely comfortable. Jerod and the housekeeping staff were amazing. They met all my needs. The only problem I can think of is - No Hottub!! I was looking forward to relaxing in a hottub at night. Oh well, can't have everything. It was very close to the harbour and shopping & dining. I walked everywhere.
September 18, 2012
Rated 4 out of 5 by sth80 Clean and Comfy but Needs Fridge and WiFi
We've stayed a few times and each time is a little better. I think this year we were on a Preferred Level - everything is just a little nicer quality here.
Needs Improvement: There are NO REFRIGERATORS in any of the rooms. For a hotel attached to a convention center this seems extremely unusual. //There are also no snack machines, just beverage machines. Also strange for same reason. // Wi-Fi costs $10 per day per device. Maybe I'm a small town girl but, come on.
September 18, 2012
Rated 4 out of 5 by unos No refrigerator
You had to specifically request a refrigerator
July 20, 2014
Rated 3 out of 5 by chgobiztravel disappointed
couldn't connect to wifi in room
2nd floor restaurant was sad and lonely
gift shop very small and poorly stocked
very thin walls right next to an unpleasant guest
July 14, 2014
Rated 3 out of 5 by organplayer ALMC Conference
Staff was excellent but prices high and room had thin walls. Neighbors Tv prevented sleep for 1 hour.
July 17, 2014
Rated 4 out of 5 by BJandTP Harborview if you lean against the window
First, the hotel was nice. Our room was very nice and clean. The view was okay, but when it says harbor view, I expected to be able to see it looking straight out of the window, not leaning against the window. Second, the sports bar was ridiculous. $25 for 2 martinis, come on. Third, the parking garage. Didn't realize until I got home that someone hit my truck. Will I stay there again, maybe. The club lounge was cool, only had breakfast, but it was nice.
October 11, 2012
Rated 5 out of 5 by bluevamagnolia Nice location
I loved the hotel All staff were extremely friendly and helpful. Accommodations nice as well as amenities. Close to all events we attended. Few minor complaints. dust on lamp, lamp shade old and had a tear should be replaced. Smudges on furniture and info brochures looked greasy. Bathroom needed an exhaust fan to aide with steam issue. Beds and linens great. Lastly thought the room had a mini fridge. My fault I guess for not checking this out closer.
April 22, 2013
Rated 5 out of 5 by AOTR Courteous Staff
I don't think I've ever stayed at a hotel where there was always someone to open the door for me and greet me warmly, and answer questions with a genuine feeling of customer service. These guys really seem to enjoy making people's day! I asked for directions to a drugstore, and the employee who gave them to me then ran a block down the street to catch up to me and tell me that he had made a mistake and to turn RIGHT, not LEFT.
April 16, 2014
Rated 5 out of 5 by Ellen65 Hotel has a great staff
Front Desk Manager Le'roy Smith went out of his way to make sure our stay was great.
July 14, 2014
Rated 3 out of 5 by cac2002 Not so Happy nrew Years Eve
The location is Great! The front desk staff was very friendly. Our positive experience ended there.
The hotel is dark and the lobby smells like cigarette smoke from staff and guests smoking in front of the lobby entrance. The hotel seemed dark and old.
The hot beverage machines were both broken in the club lounge. The cooler in the lounge did not keep beverages very cold. The pool area was being renovated at the time. The was no big deal. However, the dirty cloudy pool water was gross. Our bath room was not cleaned from prior our arrival. There were dirty towels and only one clean towel in the bathroom when we arrived. We called to order additional towels for both of the rooms that we booked. Only one of the requests was partially filled. We only received hand towels and wash clothes. The great location is the only reason to stay at this hotel,
January 2, 2014
Rated 5 out of 5 by Stu43 Beyond Expectations
We were in Baltimore because my wife needed some tests at Johns Hopkins Hospital. First, I would like to thank you for your program of reduced rates and special considerations for hospital patients. It is a wonderful gesture. There is already so much tension just having to go to the hospital, your consideration really helped us relax.
I would like to comment on two of your employees at the Inner Harbor hotel. The doorman, Dwight, was such an amazing gentlemen. Not only did he help my wife into the lobby but he waited for me at the garage entrance to make sure I didn't get lost. Ashley Morgan was behind the front desk. She was such a wonderful young lady who went out of her way to ensure that our stay was as comfortable as possible. Both of these employees reflect the highest standards of the hotel industry and they certainly reflect well on the Sheraton brand.
April 2, 2014
Rated 4 out of 5 by DH57 Weekend Away
My wife, the school teacher, and I desired a weekend away from home and chores. This hotel provided both comfort and proximity to casual walking around the Baltimore Inner Harbor. Our time in the room was relaxing, our time in the lounge was fun and our time in the restaurant for breakfast was unhurried and satisfying. We'll be back when the demands of daily life in turn demand our "springs" be again unwound, and our confidence re-charged.
September 23, 2013
Rated 3 out of 5 by LA222 Terrible night's sleep
I loved the view from my room's window. Camden Yards and M&T Bank out one window and the inner harbor out the other. The location can't be beat. The bed was beautifully made up. However, we found a sticky spoon on the floor, which was gross. The sheets were incredibly scratchy, and the comforter was beyond lumpy. Didn't get that luxurious sinking-into-the-bed feeling I was hoping for. If it wasn't for that, I would recommend this hotel.
September 23, 2013