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Rated 3.5 out of 5 by 404 reviewers.
Rated 5 out of 5 by VERY PERSONAL EXPERIENCE I attended the HMC Conference and from the minute I arrived at the hotel I felt like a very valued guest. The General Manager greeted me upon arrival. The entire staff was personable. The rooms were clean, the food was great, and the hospitality was amazing. I would recommend this hotel to anyone! Thanks so much for the great stay! March 28, 2013
Rated 2 out of 5 by This hotel need overall improvement in all areas Hotel needs update in furnishing & carpets. October 20, 2014
Rated 3 out of 5 by Big money for little benifit Bed was great! but room had many issues! Shower sprayed water everywhere but on you! Smoke detector was hanging down by wires! All electrical outlets worn out and loose! Bathroom way too small, and Fan ran all the time when lights were on! No microwave! Left thermos in fridge and no one replied back after I called to collect it! June 14, 2013
Rated 2 out of 5 by Noisy Rooms When we got to the room, there were fans drying the carpet and the room smelled wet, musty and of cigar smoke. We tracked down an employee who contacted the front desk which seem to argue w/the employee about the condition of the room; we got another room down the hallway, a repairman walked in the room to repair the wallpaper as we were waiting for new room keys. This guy was pleasant and recommend a nice place to eat. For the price of $209 per night, it had a very noisy air conditioner which did drown out the next door rooms of toilets flushing, showers running, hanging up clothes on the rod, doors slamming shut and kids running and screaming in the hallway when the air conditioner was running. When it wasn't running, don't expect to get any sleep especially if you have an early flight out of Harrisburg airport. Also for the price, the sheets shouldn't be hard and noisy. We did not use the amenities, although the pool looked nice from the hallway window. September 25, 2013
Rated 5 out of 5 by motorcycle rally host hotel I had the pleasure of staying at this hotel, as it was the host hotel for our national motorcycle rally in JULY of 2013. Clean, friendly staff, and a layout very conducive to our motorcycle rally and its events. The hotel was convenient to area attractions and local restaurants. The DOG&PONY BAR was delightful and well staffed. July 22, 2013
Rated 5 out of 5 by September 2012 Stay I stayed at this hotel for 2 nights and i would highly recommend it to anyone. The staff were great and friendly and very helpful. The rooms, including conference rooms were great. The food was also good. This hotel was also in a very good location right off the PA turnpike and near local shopping. It was very easy to get to. October 1, 2012
Rated 4 out of 5 by Close to Hershey Stayed here many times before due to closeness of Hershey. Slight let down on the club level. Only Platinum now gets in, without paying more (pts or money) For yrs we have been coming here, and one of the greatest perks has lost the luster. Will stay again, but will start watching if anything else drops off. July 5, 2014
Rated 3 out of 5 by Good but could be much better I've stayed at this hotel multiple times over the past few months (business traveler). Although the lobby and public spaces have been recently renovated, the rooms are tired, worn and not cleaned well. During every stay I find it necessary to call Housekeeping or Maintenance to correct an issue with the room. During my last stay, I noticed the bed skirt was stained all along one side and what looked like a bag of mini pretzels that had been dumped (by a previous guest) in the corner of the room. Now I understand that "things happed", but what really annoyed me was the way the Housekeeping Manager addressed the problem. After changing the bed linens and re-vacuuming the room, no one said "I'm Sorry". In fact, I felt like they were annoyed to have to re-clean the room. Their attitude really turned me off. If there was another Starwood property anywhere else I would not stay at this hotel again. Alas there is not so I'm stuck with these people when visiting Harrisbug January 14, 2012
Rated 4 out of 5 by nice but a couple issues.. Lovely hotel & friendly staff - but outside lighting in the parking lot is nearly non-existent. Unloading the car was difficult @ night upon my arrival, plus it was a bit creepy/unsafe as a solo biz woman. My room was clean except for the bathroom which contained a used bar of soap in the tub area & a wet bath mat. Yuck. September 22, 2013
Rated 5 out of 5 by Incredible My stay at your hotel was spectacular! My room was always clean, the bed very comfortable and the overall appearance was that of a resort. We had a conference there for several days and were provided breakfast and lunch. The food was delicious. All staff were courteous and professional. Thank you for a wonderful stay! April 15, 2013
Rated 5 out of 5 by Very Nice Sheraton This is my third stay at this location for business. Really nice property with a spacious and comfortable room. HUGE TV and terrific bed. Club lounge was well stocked and staffed. ..... Disappointing that this time the fitness center had a dirty floor and exercise mats as well as a towel left on the floor in this area. August 6, 2012
Rated 4 out of 5 by Great features We all liked the club lounge...Pat who worked there was so helpful and friendly. We liked the location; you can walk to Target and a few restaurants. The pool was really nice. The rooms were clean - in very good shape, the staff was very friendly and nice. The points used were more than fair. Overall a great visit! July 9, 2012
Rated 5 out of 5 by Friendly Staff I was very happy to see Jonathan at the check-in desk at my latest visit. He has been with this facility for about 4 years and has always been very friendly. I stay at this location about once a year and highly recommend it. The staff is very good, the beds are outstanding and the location is extremely convenient. July 27, 2012
Rated 4 out of 5 by On site food While staying in the hotel we decided to dine right on location. My fiance and I had been told the steaks were a good choice. Our medium and medium well steaks arrived at our table well over cooked with the side dishes cold. We would stay in the hotel again, but would definatly dine away from the hotel next time. October 1, 2012
Rated 5 out of 5 by Great experience What a nice hotel! We stayed with my son's soccer team, and the hotel had everything. The pool kept the kids entertained for hours. Rooms were spacious, and so was the hotel. Just wish there was a little more storage space for clothes, I tend to like to unpack a little more, but there were four of us in one room. June 17, 2013
Rated 3 out of 5 by Harrisburg Visit June 2013 The staff was great. The lobby area and bar/restaurant were fine. My problem with this Sheraton is that the hallways and rooms are old and dated and need upgrading. Seems typical to Sheraton's lately; keeping the first public areas nice leaving a good first impression but the rooms are not kept updated and fresh. June 30, 2013
Rated 3 out of 5 by Family Outting to Hershey This hotel is only about 12 min to Hershey park which is very nice This is the fourth year in a row that we have stayed at this hotel, I the rooms show there wear and the bathrooms need some work. Our biggest complaint is there pool is not very warm with three small children 10 min is the max to be in the pool December 24, 2012
Rated 4 out of 5 by Excellent front desk staff, sales office NOT The front desk staff are excellent at this hotel and they are to be commended. The sales staff left me speechless with their arrogance and lack of customer service. I would never book an event at the hotel using that sales staff but I would stay at the hotel for the other nice and accomodating staff members. April 22, 2013
Rated 1 out of 5 by Understaffed cabana For teams thinking of staying here for the Hershey tournament, think twice. The hotel was woefully understaffed for the crowd. Getting food near the pool was almost impossible and the manager had the nerve to reprimand guests who got their own food when the cabana couldn't handle 20 orders in under an hour. June 17, 2013
Rated 3 out of 5 by Good Hotel The hotel is good. Not the best Sheraton by any means but it is clean the room was comfortable. Indoor pool is nice but not heated so the water was freezing cold. The mens bathroom was out of order in the pool area. Those are my only complaints. Otherwise the stay was good . I'd probably stay there again. November 28, 2012
Rated 3 out of 5 by Dated just average hotel Average hotel in need of update. Also should always offer free coffee. The hotel ran out of in room coffee packs while i was there and i had to buy coffee from the gift shop. That was not fair. I will try a different hotel when i visit next time. August 23, 2014
Rated 3 out of 5 by not maintaine I have been staying at Starwood hotels for many years. My daughter is a Starwood staff member. I realize that you are independantly owned. I can't belive that one elevator was out of service. on Friday, Saturday, and Sunday. At your prices, I find this unacceptable. You need to shape the place up. August 8, 2012
Rated 4 out of 5 by Club Lounge I just want to commend Pat on the Club Floor for making us feel extremely welcome during our recent stay 8/26-30. She went out of her way to make sure we had fresh berries every morning, and packed up some water & snacks for our day. She deserves to be commended. She could not do enough for us! September 4, 2012
Rated 3 out of 5 by Needs a Facelift and Better Security I stayed with my family on the way home from visiting family with a quick detour to Hershey. My SPG status was acknowledged and I received a room upgrade at check-in. Things I observed: 1. there was no hotel key card required to enter through the rear hotel entrance; 2. one of the washcloths in our bathroom had some old stain that didn't bleach out; 3. children under 16 are not allowed into the SPG club room, which is annoying for those members traveling with families; to be fair, they did offer a voucher for breakfast at the restaurant, but still odd as no other hotel has refused entry to the club room for children. Perhaps most concerning, though, was the knock on the door in the morning from some middle-aged women claiming to be housekeeping and holding what looked like a key card (a master perhaps) while still wearing a coat and carrying a handbag. I can't say that made me feel all that safe, and though I reported it to the front desk, they never called back to report on what they found. January 2, 2012
Rated 4 out of 5 by Would stay here again We stayed for one night before heading to a conference in Hershey. I found the hotel clean, although the hallways were dingy and in need of some renovation. The location was good for our purposes. You cannot beat the rate we received for our points. We will return when we are back in the area. August 28, 2012
Rated 4 out of 5 by Conference stay at the Sheraton I spent two nights at the Harrisburg, PA Sheraton for a conference in April 2014. I have enjoyed the facilities that the hotel had to offer. The bedroom was excellent and the food was good. The hotel staff and front office were friendly and helpful. I would recommend this hotel to others. April 18, 2014
Rated 4 out of 5 by Updates Needed The hotel is big and the staff very attentive. The room we stayed in had an odor from the bathroom not being updated. The pub and the buffet in the morning was great. Just need to change the bathrooms and the hotel would be much better. August 18, 2014
Rated 5 out of 5 by nice weekend I came to Harrisburg on a cool fall day,upon arrival the desk staff warmed it up. Room was great and club staff was super .room maids good and made a great weekend for my stay September 15, 2014
Rated 5 out of 5 by Top notch. Great staff. Great property with an excellent restaurant and accommodating staff. My 4 year old left behind his prized plush toy animal and was devastated by the loss. Housekeeping called to say they found it and will ship it me in time for his birthday. We can't say enough good things about everyone. November 7, 2012
Rated 4 out of 5 by ONERNIGHT STAY We have stayed at his hotel 4 -5 times now. It's proximity to Hershey lacrosse tournaments and skiing bring us back. As usual this was a very pleasant stay. All of the staff is friendly and helpful. Always enjoy the facility. Any SPG percs available are promptly offered. We will be back. February 25, 2013
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