Rated 1 out of 5 by dp1218 Filthy
This hotels guest rooms are in dire need of renovation. Stains on rug, stains on wallpaper (in the spots where its not peeling off), mold in shower, stains on ceiling, stains and rips on chair and old stained bedding. Made the mistake of looking under the bed for something and it clearly has not been vacuumed in months. There were items from the many guests before me.
July 22, 2014
Rated 4 out of 5 by Gils This hotel was close to the area golf courses
We enjoyed our stay. The wi-fi could have been in the rooms.
July 31, 2014
Rated 4 out of 5 by tilou beautiful hotel
we liked this hotel very much a little bit far from the beach but it was ok, a lot of shopping at the outlets ,it was a great week ,we will go back !!!!!
July 29, 2014
Rated 3 out of 5 by Fidel2014 Disappointed
This hotel is beginning to show its age, but what was disappointing was the lack of cleanliness in public areas. Someone should go around sweeping or cleaning up the public areas for scraps of trash. The bed in 808 need a new mattress, the spring creaked every time I turned. For a weekend stay, I was also disappointed that breakfast brunch closed at 11am. We left the premise and ate locally.
July 20, 2014
Rated 5 out of 5 by AshleyW5 Wonderful stay
Whenever I stay in AC, I usually stay at a Casino/Hotel. But when I was trying to find a room for my mom and I to stay, I had trouble finding a room that was reasonably priced. The Sheraton was the best option for the price. The hotel itself is gorgeous. The staff was super friendly and I appreciated little touches, like free water in our room and in our car as we left. When I called the front desk, they addressed me by my name. The only thing I would change is that the entire hotel was not WiFi friendly. I had trouble accessing the internet from my phone. Other than that, I would highly recommend the AC Sheraton.
January 28, 2013
Rated 4 out of 5 by Mikeisachillguy Awesome but BE CAREFUL! !!
Memorial Day Weekend 2014.The rooms were very comfy and clean. The view of the city was fantastic. The price was great. The location as opposed to the other casino hotels this spot gave a great secluded feel..Why do I say be careful? Well to be short it all started at check in..the "excuse me sir your card is not working"...so EMBARRASSING and Mohammed whom called it out loud in front of my girlfriend on our 5 year anniversary and his colleague and other guest waiting behind me. Not discreet at all and it was his mistake after having me call my platinum status credit card company in front
of him and on speaker phone to prove more than enough
funds were available to cover my stay. As most hotels a hold was put on for $100.00 in case I had incidents or ordered room service. Room service was called on I believe day 3 into my stay for a small order of say $26.oo ..why did the food come n delicious might I add along with a manager of some type stating my food was not paid for or covered and that it needed to be paid right away .. EMBARRASSING! Found all this out via my girl because she came out of pocket while I was getting
ice ...What was the deposit for ???? Lastly checked out.. they said drop off key your all set n paid for..Great! NOT ...called about my deposit that was supposed to be on hold n was not used due too room order incident....another slap in the face by Danielle(with company almost 7 years) in accounting stating that the Sheraton was keeping my $100 and they were going to take another $155.00 out of my account because there was an over site and that my rooms were in fact not paid for.. Yeah CRAZY!!...She was rude , unapologetic, kept saying my card was declined, made me feel like I was broke and with no actual funds to pay .. as if she was a debt collector harassing someone for thousands of dollars. I was appalled , and disgusted, shocked and totally pissed because I was
no longer in AC. Nadir hotel manager was not available for comment. She wouldn't even let me speak to him. She would nt even provide her last name.. just bad ..you can feel my frustration. Other than that spot was totally Awesome!! .. p.s Yes they got their money but wait till I visit again :):):) Hotel has not gotten back to me since and trust me I was calm and collect the whole time. Michael
August 4, 2014
Rated 4 out of 5 by rcgirl0209 AC Birthday Weekend
Spent two nites for my fiancee's 60 birthday. Enjoyed walking to boardwalk each day, but hotel was packed with teenage dance team competitors and we couldn't get far enough away. Would have preferred a higher floor to avoid the youngins' and their mamas. But overall, room was clean enough. View was not great. could have used ocean view.
July 22, 2014
Rated 4 out of 5 by MagicM1 Slept like a baby
The minute my head hit the pillow after a long day of meetings I was fast asleep in a comfortable king sized bed!
July 28, 2014
Rated 1 out of 5 by Fab50 In need of a face lift
Very disappointed in the condition of this location. The experience was unexceptable, loud and in need of cleaning.
July 28, 2014
Rated 5 out of 5 by AnnMB Great Location & Courteous Staff
We stayed at the Sheraton for the first time in AC. We are in the city 4-6 times per year for various conferences. Normally we stay at at casino hotel but chose the Sheraton for convienience this time. My son and husband arrived early in the morning for classes with me following in the evening and the reservations were in my name. The guys decided to try to check in at 8:30 AM. No luck right? Wrong, they called me and confirmed that it was OK with me and gave them keys! Diane assisted us again with 4PM check out for all of our rooms. Very nice and accomodating staff in an easy location with nice accomodations.
December 4, 2012
Rated 4 out of 5 by CTFlyers Pure room =/= just a more expensive room
Upon booking a room for last weekend, the only rooms left with a larger bed than a double, was something called a Pure room. There is nothing on the Sheraton website describing what a "pure" room is - other than the approximate $11 higher cost. Even the description of the room amenities appear to be identical. One could only assume (at least I did), that a "pure" room is nothing but the room - no complementary breakfast or parking, etc. However, apparently a "Pure" room is ...
July 8, 2014
Rated 1 out of 5 by BEGEastQuogue Not SPG's Finest Property
This property is a very poor ambassador for the SPG brand. Filthy, from mold on shower curtains to bloody bed sheets. I would classify this property as just gross. I have stayed in nicer roadside motels. If you stay here I suggest bringing a clean sleeping bag to put on top of the bed and an ample supply of your own cleaning solutions. Yuck!
July 20, 2014
Rated 4 out of 5 by TimR Skip the free breakfast
The room was very clean and very comfortable.... love the linens in this place. The included Continental Breakfast in my package was not worth the extra money. I would have been better off just getting the regular room and buying breakfast at a local restaurant. The bagels and pastries did not taste... very fresh or of good quality... which was disappointing being that is a huge part of a continental breakfast. The cup or bowl of fruit was watery and the fruit way too soft and mushy.
July 5, 2014
Rated 1 out of 5 by meisnice WORST PLACE EVER
I hated the hotel so much. The place was just bad at everything. The staff are truly the worst and are not helpful at all. The room phone was broken so I called to have it fixed after waiting 3 hours I had to call front desk because no one showed up. I missed my dinner because I was waiting and I did not think it would take 3 hours. The pure sleep rooms are the worst, the machine makes noise and the beds are not soft at all. the bathroom was gross the towels had stains on them. The house keeping forgot to leave towels and there were no towels in the bathroom so I had to use tissues because I had no clue there was no towels till I got out. I was hung up on When I called to let them know that there was a problem. I WROTE THEM A LETTER AND I DID NOT EVEN GET A RESPONSE. I am very upset and I will never be going back!
July 7, 2014
Rated 3 out of 5 by CO742 Broken Bed
I came to the hotel at 4:00am, after a long drive from NYC, and expected to have a normal sleep. However, my expectations were shattered because my husband's bed was broken, he barely slept, he woke up the next morning all grouchy, barely sleeping, and he still has back pains, until today.
July 21, 2014
Rated 3 out of 5 by Skittles The Rooms need some TLC
This is the second time I have stayed at the hotel for the USTD Nationals, and the bed skirts were very dirty and stained. The pillows under the pillow cases are badly stained and dirty. I would not stay at the hotel if it was not for the convince of attending the competition. On a better note I do think the staff is helpful and tries to accommodate your needs.
July 18, 2014
Rated 4 out of 5 by Sgonzo Very nice hotel
We came with no reservation. Wouldn't usually do that but we just hit the road that day on an adventure. Staff was very friendly and accommodating. Room was neat and clean. Love the white linen and comfy pillows. Off the boardwalk but still close enough that you can walk there. Only down side I would say is the pool and jucuzzi area was small. Always full. But then we went to the beach. I block from the outlets. Also pet friendly.
July 12, 2014
Rated 4 out of 5 by Flood0719 This hotel is one the best
We had a leak from the bathroom toilet tank, the response to fix it was excellent.
Best Stay at a Hotel.
July 26, 2014
Rated 1 out of 5 by Romero55555 Unfortunate Experience
While our first impression of the hotel was a positive one, it unfortunately, turned negative. We have stayed at many hotels in AC and have stayed at Sheratons at several locations but I have never stayed at a hotel where customer service was NOT number one! To the most unfortunate experience, when we were trying to depart from the hotel on our check out day, we waited for over 20 minutes for an available elevator but had to walk down 7 flights of stairs with our luggage and children since an available elevator did not arrive. We informed the front desk who did not care about our experience and asked to speak to the front desk manager. He also only could state, "well, all the elevators are working". He did not care as well that we had to walk down the flights of stairs with all our luggage and our young children holding their luggage as well. Would never recommend this hotel to anyone especially with children.
July 15, 2014
Rated 2 out of 5 by Tom1371 Was not happy
Was not satisfied with the recent stay. Woke up Saturday morning to find there was no hot water in the room. Called to report this and was told it would be repaired in 15 minutes. Took almost 2 hours. Went to my meeting without a shower. Should have been offered a different room???
On Sunday, after housekeeping was completed, all the trash and laundry was left in the hallway until evening and I had to report it to the front desk to get it removed.
Broken beer bottle was left on the sidewalk for almost 24 hours on the side of the hotel.
Haven't stayed with your chain for sometime and was not impressed with the service...............you may contact me to discuss these issues..............
February 26, 2014
Rated 2 out of 5 by irishgrl Room Air Conditioner was AWFUL
Our night at the sheriton was the most uncomfortable night sleep ever. At 3am we finally called someone up to look at the AC. Even after the mechanic left the room was still very hot. Sleeping in a room with 4 adults and the thermostat not being able to go below 65 degrees with did not feel any where close to 65 in the room was a disgrace. I usually love staing in hotels bc they are usually so cool and the beds are usually so comfortable. NOT at the Sheriton. HIGHTLY disappointed
July 2, 2014
Rated 5 out of 5 by DonMike Reallly enjoyed our stay
Pleasant staff. Nice room and bath. Could have used a better mattress but was comfortable enough. Will stay again.
July 24, 2014
Rated 1 out of 5 by CCAI They charge $15 for self parking
I had my bill emailed to me and was shocked when I was charged $15 to self park. The other area casinos charge $5. Before you book here do your research better valve elsewhere
May 29, 2014
Rated 3 out of 5 by brooklynsheraton Great Room
The room was great in size for my family. The view was awesome for viewing the fireworks as I was there 4th of July weekend. Wish there was more of a variety for the breakfast buffet. The House Keeping was poor. When we arrived we removed beer bottles from the terrace, several calls had to be made to get towels and sheets for the room almost each day. There is better house keeping at the Brooklyn Sheraton.
July 11, 2014
Rated 5 out of 5 by mrjrl great
everything you need for a pleasant holiday
July 24, 2014
Rated 2 out of 5 by Unimpressed19 An overall unsatisfactory experience
I stayed at the Sheraton Atlantic City Convention Center Hotel and overall, I was not impressed.
When we first arrived in our room, two of the lights in the room did not work and there was a lipstick stain on the sheets. They did fix the lights the next day without us bringing it to their attention.
You could hear noises from the other room coming through the vents making it difficult to sleep since we had rather roudy neighbors.
Finally, the pool and spa was a huge disappointment. The pool was tiny and the water was clouded. There were about 15 people in the jacuzzi outside and they were packed like sardines.
The location is good, but for the quality, I would not recommend this hotel.
September 5, 2012
Rated 2 out of 5 by MPJS Stay elsewhere
When checking in/out there were not enough luggage carts for the hotel guests. Because the pillows were extremely lumpy and very old I requested a feather pillow from the front desk. No pillow was brought to the room. I called again when returning for the evening and requested a feather pillow. The staff brought up a musty stinky pillow that was still not anything more than a lumpy mess. When returning to the floor there about 7 smelly trash bags and dirty laundry in big bags up the entire hallway. I had to call the desk to have it removed. The front desk told us the Jitney cam every 15 minutes which was bad information. We stood outside of the train station for 40 minutes waiting for a Jitney which never came. We took a cab and were late to our event. The gym area was soaking wet because people were working out in their bathing suits without drying off. Smelly, musty and dangerous to work out here. Who designs a gym where the people walk from the pool through the workout area onto hardwood floors? No free internet service or refrigerators available. The sheets were not big enough to cover the bed and kept coming off of the bed if you rolled over or moved. Very few channel choices on the TV and the TV guide was not very user friendly. Air conditioner could not be adjusted and was set/stuck on 62 degrees Farenheit, which is very cold.
July 23, 2014
Rated 5 out of 5 by batgirl820 Sheraton Atlantic City
Great place to stay. Rooms always clean and I have never come back to a room that was not made up here. Food at the Tun Tavern was excellent. Overall, highly recommend this hotel.
July 19, 2014
Rated 5 out of 5 by Steve16 FIRST CLASS HOTEL
Our stay was a 3 day getaway which we always return to this Sheraton. Speedy check-in, very courteous desk agents. The room was found spotless as expected. THE BED... o what a fantastic mattress. Housekeeping staff always greeted us with a smile as we passed in the hall. The Starbucks coffee in the room is a nice touch but we would have enjoyed it more if it was DD. The complimentary computers on the 2nd floor came in handy but operated SLOW. We didn't use any F&B as we were out enjoying the town most of the day. I would definitely recommend this hotel as it always exceeds my expectations!!
August 27, 2012
Rated 1 out of 5 by DisappointedGuestNJ Not what I expected . . .
Booked about 24 room nights over 2 weeks and had problems each trip. Room was not cleaned trip one, ice machine was out of ice 2X, snacks machine was empty. Trip 2 called and/or visited front desk 3X about an inoperative speaker on desk phone. Laundry bag was not replaced. Safe broke and Security had a broken devise and could not fix it. Locksmith was late, wrong number called. ++++
September 6, 2013