Rated 5 out of 5 by NJRo Room Never Cleaned
Stay was very pleasant. Except we stayed from Friday evening to Sunday. Room was never cleaned by Cleaning Service???? Very dissapointed.
April 28, 2014
Rated 4 out of 5 by DanceDad145 The Definition of a great service.
Imagine a weekend full of over excited little dancers and their overbearing parents? Now imagine a staff that not only was capable of handling all of this with professionalism and grace, but understood some of the nuances that come with this specific clientelle, like our porter who knew first thing to do when entering the room was to hang up the costume bag and to put extra care into the handling of the "ribbon bear," and the breakfast host who gave a little sister an apple with a smile and some much needed attention, and the bar tender who understood the tired dad who needed that drink :). Bravo, staff at the Sheraton. Bravo.
April 28, 2014
Rated 4 out of 5 by Mantra April Stay in Atlantic City
The staff at the front desk was friendly and helpful. The room was a nice size and had all the amenities I needed for my stay. Prior to my arrival housekeeping had removed all feather and down from the room as requested. I note this because that doesn't always happen in hotels I frequent even when I ask ahead of time. Overall, I would recommend this hotel to business travelers.
April 25, 2014
Rated 1 out of 5 by yvonne76 horrible
never ever again and will not recommend to anyone
April 23, 2014
Rated 3 out of 5 by Ash92 I love this hotel!
I have stayed at this hotel many many times. We checked in on a Monday and we were there before check in time. I had to wait for the vallet people to come out to empty my car and take it to the lot for over 5 minutes. I than went inside to check in and there was no one at the desk. I waited almost 10 minutes for someone to come out to check me in. I have never had this happen at this hotel before and I don't know if it was because it was a weekday instead of a weekend. I will definitly stay here again but these things you need improvements on.
April 23, 2014
Rated 5 out of 5 by happy25271 Beautiful rooms and amazing service
We stayed in a VIP Suite to celebrate an anniversary, and the room was amazing. The suite had a separate living area with its own half bath, a separate dining area, and a jacuzzi in the bathroom attached to the bedroom. The suite would be perfect to be booked out for a bachelor's party or a honeymoon trip.
Beyond the room itself though, the hotel staff made our stay stand out. Our concierge at check-in gave us great restaurant recommendations and late check-out without us having to ask. The bell staff left sparkling wine and chocolates in our room for us our second night there. Everyone we spoke with was courteous and professional, and willing to go out of their way to make our stay as comfortable as possible.
The concierge lounge is well-kept. Breakfast in the morning and appetizers in the evening are provided. The only reason I gave four stars for food is because there was not scrambled eggs or other hot items (besides oatmeal) at breakfast. I did not have the chance to try other hotel foods such as the restaurant or room service.
Overall, we enjoyed an unforgettable stay at the Sheraton Atlantic City. The location right behind the Outlets also makes this hotel a perfect choice for a girls weekend trip. As it is not part of a casino, the hotel is also quiet at night and allows for a peaceful evening in and a good night's sleep. This hotel will definitely be my first choice when I visit Atlantic City again. Highly recommend!
April 23, 2014
Rated 3 out of 5 by Suemh Very loud in hallways
I have stayed here before and this time was horrible. Place was very loud and busy, pool was packed with kids that I couldn't use it. Weight room was full of kids. Room and hallways had people screaming all night, couldn't sleep...
April 22, 2014
Rated 5 out of 5 by CCS77 This hotel was great
I had an excellent stay! The room was great, the food in the restaurant was good and the staff was excellent!
I would stay here again!
April 14, 2014
Rated 4 out of 5 by SusieQ2014 Great value - close to all
Great value- close to Jersey shore beaches, shopping, golf, great restaurants
April 14, 2014
Rated 5 out of 5 by BillyPhilly Better than expected
I was greeted, and they switched me to the City View which was great. Clean, modern, fresh feeling hotel.
April 11, 2014
Rated 4 out of 5 by Bill2387 Hotel good for conferences
Quite, clean place for meeting. Nice views of Atlantic City from higher up.
April 10, 2014
Rated 4 out of 5 by Alex21666 Nice hotel, convenient to train.
Cabs here are expensive, so have a car if doing a lot of moving around the city. Staff was very accommodating, except the valet service. Slow and not up to par on my stay. They could have just been having a bad couple days.
April 7, 2014
Rated 2 out of 5 by BigBill Disappointing, needs quite some work
Platinum status "upgraded to club", nothing else, not even asked if I'd like a double double bed v. King bed as hotel completely empty on a Wednesday (I stayed overnight to play golf next day). Was on Club floor, but Club not open and fully functional other than weekends. I missed "evening hors d'ordeuvre", ZERO morning food, not even a granola bar. Club had water, no soda, juice, etc. Espresso/cappuccino machine needed servicing - overdue according to LCD display. Containing milk product, I'm not brave enough to try and risk ruining my day with an upset stomach or worse. I expected that parking wasn't free with hotel although Tun Tavern Restaurant in hotel on site notes "Free parking across the street". Parking is in Convention Center and is a charge with valet being double. Bar in hotel was not open. Restaurant was not very good, steak undercooked and undercooked on return from kitchen to re-cook, "Filet" was tough sirloin, $3 Bernaise was tiny cup out of a bottle. Very disappointed in Restaurant.
Recommended for Convention Center.
Overall - not up to standards anywhere except standard Sheraton Bed.
April 4, 2014
Rated 4 out of 5 by blackbear12 hotel close to beach
staff, room clean excellent I'll come back soon .....
April 1, 2014
Rated 3 out of 5 by Chipw531 Billing
I was charged twice for breakfast and an additional $50 charge was added to my folio after the final was send. It said I approved it but I didn't and don't even know what it is.
No one in accounting answers the phone. Very Frustrating!!
March 27, 2014
Rated 4 out of 5 by Nattycatty Hotel Review
I enjoyed my stay but it would have been nice to have a mini refrigerator in the room. I travel with medicine that needs to stay cold. Also the parking is far and I think Starwood members should park free. Also I'm glad your hotel is pet friendly.
March 26, 2014
Rated 3 out of 5 by lease Could be better
The only advantage of this hotel is that it's across the street from the convention center. Otherwise, the rooms did not live up to the Starwood name. My room's toilet did not flush properly. It took 2-3 flushes each time. The switch on my room's entrance was broken, so to turn on and off, I had to plug and unplug the cord. That was inconvenient. Otherwise, the facility was quiet, they had a second floor bridge to the convention center to avoid the cold or snow, their room service was attached to Tun's Tavern, which are all wonderful features of the hotel.
March 18, 2014
Rated 5 out of 5 by RonACNJ Enjoyable Vacation
I had a good time at the Sheraton Atlantic City Convention Center. The staff and facilities was great. The price for accommodations met my needs and the location was convenient to all of the places (shopping, food, relatives) that I needed to have a wonderful vacation with relatives. Looking forward to staying in the future.
March 11, 2014
Rated 5 out of 5 by Anthony516 Phenomenally Exquisite Hotel
Our stay at this fine hotel was impecible from the time we pulled up to valet, until the time we retrieved our vehicle from valet. Upon check-in, an over friendly, very charming, overly accommodating, and extremely good looking Gwen checked us in. We had our Yorkie (Leo) with us, and Gwen came around to our side of the desk to greet Leo as well. She picked him up and hugged him and welcomed the three of us to the hotel. After giving us our keys, Gwen herself escorted us up to our room, 1502. Since we had so many bags and a dog in tow, Gwen was more than gracous in offering assistance to our room. On the way up in the elevator, Gwen let us know that the 16th floor was serving hors d'oeuvres from 4 to 7. After traveling 90 minutes, this sounded perfect. Gwen also let us know that on the same floor, a continental breakfast was served in the morning. She also gave us a map and coupon book to the stores at the Walk. The map and coupon book were perfect, because part of the reason we decided to travel down to AC, was to go shopping. I stopped by the desk on our way out for the evening to ask a few questions, and they were all answered by Bob. He was very pleasant, and very eager and happy to answer our questions. Also, while we were enjoying hors d'oeuvres after checking in, we encourted a very pleasant worker whom was restocking and cleaning the dining area. Her and I engaged in a long conversation where I asked her a few questions about the city. I feel bad, because I did not get her name, but she deserves recognition. Upon checout, Victoria was perfect in checking us out. She was very pleasant, and very swift. She even took our valet ticket, and by the time we hit the front door, our vehicle was ready for us. The gentleman whom retrieved our vehicle was very nice as well. We stay at hotels quite often, and I must say, this stay stood out by far. The room was gorgeous, and the staff was impecible. A+ //////G
March 10, 2014
Rated 4 out of 5 by Smokie09 Great Stay....
I was very pleased with my stay here... I will stay here every time I'm in Atlantic City...
March 5, 2014
Rated 2 out of 5 by Lou58 Poor service
We checked in on a Thursday. The room was part of a suite, with a single door connecting the 2 rooms. We were using just 1 room. A very loud group checked into the ajoining room on Saturday. The hotel was unable to move me. Security came at 1115PM to talk to them, but still alot of noise. The came back to the room at 3AM, very loud and woke us up.
In addition, the room was not made up on Saturday. After being outside all day, I came back to an unmade up room at 615PM, unable to relax or change before dinner. I came back to the room after dinner to the loud people next door. Horrible experience.
March 3, 2014
Rated 4 out of 5 by Carauctionguys Room cleaning staff
This place is nice BUT our room wasn't cleaned At 4:30 PM I found the girl cleaning rooms and asked her for some towels I was glad to get them atleast otherwise pretty good place
March 3, 2014
Rated 2 out of 5 by Beachbum24 Expected More
I have roomed with many of the popular chains across America and had always heard good things about Sheraton facilities. The facility in Atlantic City was very convenient to all of the major attractions, the rooms were keep clean and the restaurants located on the grounds served very tasty meals. However there were a few issues that I found disappointing...the beds, no mini fridge, unless you paid for one or booked a suite and having to pay for Wi-Fi while in your room. One would expect that with the reputation the Sheraton holds that the bed would not feel like your sleeping on a slab of stone! I felt every spring that mattress had for days after I left. The lack of a mini fridge and microwave was yet another disappointment. Finally the fact that you have to pay for Wi-Fi while in your room is completely absurd. It was only free if you were willing to go down to the lobby or sit on the 2nd floor near the extremely loud bar. I can honestly say that had it not been so convenient to the convention center I would have gone somewhere else for my stay. My over all review would be NEEDS IMPROVEMENT!
February 26, 2014
Rated 2 out of 5 by Tom1371 Was not happy
Was not satisfied with the recent stay. Woke up Saturday morning to find there was no hot water in the room. Called to report this and was told it would be repaired in 15 minutes. Took almost 2 hours. Went to my meeting without a shower. Should have been offered a different room???
On Sunday, after housekeeping was completed, all the trash and laundry was left in the hallway until evening and I had to report it to the front desk to get it removed.
Broken beer bottle was left on the sidewalk for almost 24 hours on the side of the hotel.
Haven't stayed with your chain for sometime and was not impressed with the service...............you may contact me to discuss these issues..............
February 26, 2014
Rated 3 out of 5 by Crales Hot Water
nothing worse than having to take a cold shower at 6am
Not sure how that happens but it is something this property needs to address
February 24, 2014
Rated 5 out of 5 by GPrice Hotel has fantastic features
We really enjoyed our family getaway. The hotel's proximity to all things great and do-able for family fun. It would have been perfect if we did not have to pay for wi-fi.
February 21, 2014
Rated 5 out of 5 by Jane2000 Excellent Stay Always Fun
Numerous stays in Atlantic City, Sheraton AC consistently offers a sound night rest, excellent club floor, thoughtful staff, and professional environment - we always have a really fun time and appreciate such a wonderful Sheraton property to return to each time with go to Atlantic City
February 19, 2014
Rated 5 out of 5 by Cinemagic Consistent.
Did the job. Excellent access to the convention center.
Always clean, highly recommend.
February 17, 2014
Rated 5 out of 5 by Dan63 Great Staff
When in AC this is a great hotel to stay, quiet and clean!
February 11, 2014
Rated 3 out of 5 by petedoc451 food service
There is considerable room for improvement regarding the breakfast buffet. The eggs were dry and the pancakes hard as rocks. Lunch and dinner are served at a public pub located in the facility but a fairly long walk from the lobby. Room decor needs to be modernized.
February 10, 2014