Rated 3 out of 5 by Skittles The Rooms need some TLC
This is the second time I have stayed at the hotel for the USTD Nationals, and the bed skirts were very dirty and stained. The pillows under the pillow cases are badly stained and dirty. I would not stay at the hotel if it was not for the convince of attending the competition. On a better note I do think the staff is helpful and tries to accommodate your needs.
July 18, 2014
Rated 2 out of 5 by Lizzierh Regretful Conditions
While the staff were courteous and friendly during my near week's stay for a major convention, I was surprised and disappointed by other factors which accounts for giving this hotel a one star.
First, my room was over the hotel dumpster. The noise level was high. However, while that cannot be controlled, I was awoken each morning at 5 am by heavy mechanical work in the adjacent stairwell (4). When I called to complain on the last day, I was told that no work was being done, but that security would "check" to see if "they heard what I heard." Within a few minutes, the noise ceased, but I never received an apology or explanation for the significant disruption to my sleep over the week. The bathroom literally vibrated.
Second, while I opted for the "green" option, did not expect to not received toilet paper or coffee or shampoo for 6 days. Had to go ask for toilet paper! . Additionally, the food vouchers were not accepted for room servicem which is why I wanted these in the first place.
And finally, the sticker shock- what is a Luxury Tax for a room that runs out of toilet paper and shampoo? And wakes the gues up every morning with ambient noise?
All above was reported to other members of my company. This will leave me considering other options for hotel proprietors in future travel.
October 7, 2013
Rated 1 out of 5 by Traveler2812 Unexpected problems and an untrained staff.
I stayed at this hotel on September 28, 2013 for a bachelor party with friends. I booked the hotel, expecting the incredibly great customer service I've come to expect from Starwood properties. I could not have experienced further from the that. Checking in, it took 10 minutes for the valet to even greet us and take the car. The check-in staff had no idea what benefits came with the Starwood AMEX and when asked about a 4pm checkout, I was informed that did not come with my benefit level, but was available for an extra charge, or for free to gold and platinum members. After pulling the information page up regarding preferred plus membership benefits and explaining that 4pm checkout was available to my tier, I was then told there was no availability for late checkout, which I'm sure was a case of backpedaling, given I was just told it was available. Our room was musky and our air conditioning just barely worked, which led to an uncomfortable stay. When engineering was called in, they explained it was cooling the room, despite stating there was a noticeable difference between the two double bed locations. Because the thermostat was directly under the outlet, it was misreading the temperature in the room, causing the unit to shut off before the rest of the room was cooled down. It was an absolute joy to check out and leave this hotel and it's staff behind.
September 30, 2013
Rated 5 out of 5 by mrjrl great
everything you need for a pleasant holiday
July 24, 2014
Rated 4 out of 5 by JAL1019 Never Disappointment
I've been staying at this hotel for years. I've never had a problem with the room cleanliness (up until this last recent stay and the worst thing was a Bud Light Bottle Cap between the cushion of the chair). The staff has always been courteous and helpful. I love that it's so close to the outlets and adjacent to the Tun Tavern. In the past we've been next to very rowdy guests and we've had our room changed with no problems.
The only thing negative I could say is the food prices are astronomical. Room service is so extremely expensive and I could walk around the corner to McDonalds and get the same breakfast for $5.00 rather than $17.00
January 17, 2012
Rated 1 out of 5 by Romero55555 Unfortunate Experience
While our first impression of the hotel was a positive one, it unfortunately, turned negative. We have stayed at many hotels in AC and have stayed at Sheratons at several locations but I have never stayed at a hotel where customer service was NOT number one! To the most unfortunate experience, when we were trying to depart from the hotel on our check out day, we waited for over 20 minutes for an available elevator but had to walk down 7 flights of stairs with our luggage and children since an available elevator did not arrive. We informed the front desk who did not care about our experience and asked to speak to the front desk manager. He also only could state, "well, all the elevators are working". He did not care as well that we had to walk down the flights of stairs with all our luggage and our young children holding their luggage as well. Would never recommend this hotel to anyone especially with children.
July 15, 2014
Rated 4 out of 5 by CTFlyers Pure room =/= just a more expensive room
Upon booking a room for last weekend, the only rooms left with a larger bed than a double, was something called a Pure room. There is nothing on the Sheraton website describing what a "pure" room is - other than the approximate $11 higher cost. Even the description of the room amenities appear to be identical. One could only assume (at least I did), that a "pure" room is nothing but the room - no complementary breakfast or parking, etc. However, apparently a "Pure" room is ...
July 8, 2014
Rated 4 out of 5 by Sgonzo Very nice hotel
We came with no reservation. Wouldn't usually do that but we just hit the road that day on an adventure. Staff was very friendly and accommodating. Room was neat and clean. Love the white linen and comfy pillows. Off the boardwalk but still close enough that you can walk there. Only down side I would say is the pool and jucuzzi area was small. Always full. But then we went to the beach. I block from the outlets. Also pet friendly.
July 12, 2014
Rated 2 out of 5 by Michael321 Won't stay here again
I have stayed at most of the Atlantic City hotels. I rank this place close to the bottom. Carpets were stained, room needed an update, many small things were not cleaned in a long time like the vent in the shower, the high hat lights, etc.. The facility does not have their own parking so I was informed at check-in that I need to pay $15 per day to park my car at the convention center. Also the hotel said they were .25 miles from the boardwalk.. Actually they are .79 miles away. I got the upgraded room for $229 per night with the "nice view" of the lower roof, the continental breakfast and the evening snacks on the 16 th floor.. The microwaved tacos, plate of cheese, and mixed fruit was lacking for a snack. When I checked in, I asked the front desk if we can extend our stay by 1 night and I was told they were booked up so I asked if they could make a note and let me know if there were any cancellations. I was told we don't do that and that I would need to keep calling the front desk every hour to see if anything became available... REALLY??? After we checked out and went home, I received an email from the hotel allerting me to the fact that my bill was being increased by $2.00 because we drank one of the bottles of water that was in the room. ( my original bill for the 2 nights including some dinner was $782.00). Did you guys really need to charge me that $2.00 ??? Other then that.. The pool was closed for maintanence and the can of soda in the vending machine was $2.75 .. Poor showing at this facility..
July 20, 2013
Rated 2 out of 5 by MPJS Stay elsewhere
When checking in/out there were not enough luggage carts for the hotel guests. Because the pillows were extremely lumpy and very old I requested a feather pillow from the front desk. No pillow was brought to the room. I called again when returning for the evening and requested a feather pillow. The staff brought up a musty stinky pillow that was still not anything more than a lumpy mess. When returning to the floor there about 7 smelly trash bags and dirty laundry in big bags up the entire hallway. I had to call the desk to have it removed. The front desk told us the Jitney cam every 15 minutes which was bad information. We stood outside of the train station for 40 minutes waiting for a Jitney which never came. We took a cab and were late to our event. The gym area was soaking wet because people were working out in their bathing suits without drying off. Smelly, musty and dangerous to work out here. Who designs a gym where the people walk from the pool through the workout area onto hardwood floors? No free internet service or refrigerators available. The sheets were not big enough to cover the bed and kept coming off of the bed if you rolled over or moved. Very few channel choices on the TV and the TV guide was not very user friendly. Air conditioner could not be adjusted and was set/stuck on 62 degrees Farenheit, which is very cold.
July 23, 2014
Rated 2 out of 5 by Krista29 Disappointing
We stayed at this hotel last year around the same time and had a great time, everything was ready on time and we even got a bigger room than we were expecting. This year was a complete disappointment. We arrived at check in time, 3p.m only to be told that our room was not ready and that they'd need another hour. Once the room finally was ready, I was told my credit card was declined because they were attempting to take out an extra $50 for a security deposit that I never knew about until that moment. So I had to pay for that with cash because all I had on my card was the total amount I was told online. I had not been told about the security deposit before, nor did I pay for that the previous year. Also, the staff members weren't exactly helpful or caring in the situation. And because of the cash that I had to pay, I wasn't allowed to rent an in room movie for a reason the staff didn't exactly explain. I requested a king size bed and a microwave and mini refrigerator in the room, but I had to specifically ask for the microwave and fridge again when I got there, and then had to wait an additional hour for them to arrive and be set up in the room. The bed was big, but when I lifted the covers I saw that it was actually two smaller beds pushed together. Overall it is still a very nice hotel but it's definitely not cheap and for the price I paid I expected good service, as I had received the previous year. I would not go back again, nor recommend it to anyone else because even though I made my reservation weeks in advance, it felt as though the room and everything was just thrown together at the last moment, as if I had just walked in with no reservation.
June 25, 2012
Rated 1 out of 5 by meisnice WORST PLACE EVER
I hated the hotel so much. The place was just bad at everything. The staff are truly the worst and are not helpful at all. The room phone was broken so I called to have it fixed after waiting 3 hours I had to call front desk because no one showed up. I missed my dinner because I was waiting and I did not think it would take 3 hours. The pure sleep rooms are the worst, the machine makes noise and the beds are not soft at all. the bathroom was gross the towels had stains on them. The house keeping forgot to leave towels and there were no towels in the bathroom so I had to use tissues because I had no clue there was no towels till I got out. I was hung up on When I called to let them know that there was a problem. I WROTE THEM A LETTER AND I DID NOT EVEN GET A RESPONSE. I am very upset and I will never be going back!
July 7, 2014
Rated 4 out of 5 by TimR Skip the free breakfast
The room was very clean and very comfortable.... love the linens in this place. The included Continental Breakfast in my package was not worth the extra money. I would have been better off just getting the regular room and buying breakfast at a local restaurant. The bagels and pastries did not taste... very fresh or of good quality... which was disappointing being that is a huge part of a continental breakfast. The cup or bowl of fruit was watery and the fruit way too soft and mushy.
July 5, 2014
Rated 5 out of 5 by batgirl820 Sheraton Atlantic City
Great place to stay. Rooms always clean and I have never come back to a room that was not made up here. Food at the Tun Tavern was excellent. Overall, highly recommend this hotel.
July 19, 2014
Rated 3 out of 5 by brooklynsheraton Great Room
The room was great in size for my family. The view was awesome for viewing the fireworks as I was there 4th of July weekend. Wish there was more of a variety for the breakfast buffet. The House Keeping was poor. When we arrived we removed beer bottles from the terrace, several calls had to be made to get towels and sheets for the room almost each day. There is better house keeping at the Brooklyn Sheraton.
July 11, 2014
Rated 3 out of 5 by debdance Room Cleanliness
I am usually so pleased with Starwood hotels. This time I was not. The hotel was great, but the room, 1009, was NOT!. the carpet is well past its use date. I is really quite disgusting. The windows had so many fingerprints all over the inside. The chair is just filthy. There is mold in the bathroom. It is time to replace and take care of these items. Not to mention the light bulb is out next to the bed... small point! We ordered room service breakfast both mornings. The second morning it came a half hour later than the listed time and one of the two orders was incorrect. I called, and they said they would "comp" the meal. They didn't...it was on my bill!
January 7, 2013
Rated 2 out of 5 by irishgrl Room Air Conditioner was AWFUL
Our night at the sheriton was the most uncomfortable night sleep ever. At 3am we finally called someone up to look at the AC. Even after the mechanic left the room was still very hot. Sleeping in a room with 4 adults and the thermostat not being able to go below 65 degrees with did not feel any where close to 65 in the room was a disgrace. I usually love staing in hotels bc they are usually so cool and the beds are usually so comfortable. NOT at the Sheriton. HIGHTLY disappointed
July 2, 2014
Rated 4 out of 5 by Simi531 Convenience and service great
We stayed here for a Cheerleading competition. The staff was wonderful and helpful. Rooms and halls could have been a little cleaner but I know they were dealing with a very large group of kids! Wish they would also open the coffee area earlier than 7 am and have another restaurant option within the building. There was access though the hotel to the tavern across the street. A little confusing to get to from inside the hotel so we just walked across the street. Breakfast was good. Little pricey but what was expected! Beds were VERY comfortable and room was a good size. Not too cramped which was nice. Overall a very nice stay and will book again for next year!
February 4, 2013
Rated 3 out of 5 by LTJones Disappointed
I've stayed in hotels for 5 months already in 2014 on business alone. So i booked the Sheraton Atlantic City using my SPG points for a 2 day get away for me and my wife just two days after my birthday. Let's just say I wish I had my points back. It cost me 7,000 points per night and aside from the view on the 15 floor casino side, nothing else was good about the stay. I was upgraded to the club level as usual being a platinum member however I was only given a 2 double bed option so me and my wife slept in separate beds. There was a dance convention going on and kids where running up and down the floor all night unattended. My room had a water leak from the ceiling and at night you could hear the water hitting the sheetrock on the ceiling which made getting to sleep a problem. I had to call security because a neighboring room had music playing very loud after 11:30pm and it took them 30 minuets to get up stairs to address the issue. The rooms are not up to other top competitor standards. I was told by a manager that I would be refunded my points for one night, but I think I should it should have been for both night and I should have been given some bonus points just for staying there. The Sheraton is usually my first choice in what ever major city I fly to on business, but after this experience I'll have to rethink my options before selecting a hotel. Also I was not given an option to upgrade to the club floor until I arrived even though I called the hotel shortly after booking my room online. I live in NJ and hadn't been to Atlantic City in almost 7 years, and it may be that long again before I'm there again after this experience.
July 20, 2014
Rated 5 out of 5 by Beckola Romantic view
We had one of the suites at the end of the hall. The bedrooms had big windows where you could see the whole city. Very romantic!
July 15, 2014
Rated 4 out of 5 by Lou08 Front desk
People at front desk and concierge were extremely pleasant and helpful
July 13, 2014
Rated 4 out of 5 by nanny123 Great Getaway
Easy check-in, no lines waiting forever! clean comfortable rooms. Staff throughout were pleasant. Had a great nights sleep. Close to shops and casinos. loved it.
July 12, 2014
Rated 5 out of 5 by AshleyW5 Wonderful stay
Whenever I stay in AC, I usually stay at a Casino/Hotel. But when I was trying to find a room for my mom and I to stay, I had trouble finding a room that was reasonably priced. The Sheraton was the best option for the price. The hotel itself is gorgeous. The staff was super friendly and I appreciated little touches, like free water in our room and in our car as we left. When I called the front desk, they addressed me by my name. The only thing I would change is that the entire hotel was not WiFi friendly. I had trouble accessing the internet from my phone. Other than that, I would highly recommend the AC Sheraton.
January 28, 2013
Rated 1 out of 5 by CCAI They charge $15 for self parking
I had my bill emailed to me and was shocked when I was charged $15 to self park. The other area casinos charge $5. Before you book here do your research better valve elsewhere
May 29, 2014
Rated 3 out of 5 by Lw40 The pool area was to small
The ground around the outside hot tub was very dirty, not enough restaurants in the hotel.
July 12, 2014
Rated 2 out of 5 by Sally2014 Nice view, comfortable bed, clean. Lacks a few things.
Our stay here was fair. The cold water in the bathroom sink did not work if the hot water was on. I about scalded myself. Also, time for some updating. Bathroom wall paper was really bad. Also, what is up with a sink and nothing under it? We have stayed at many places and we found this to be odd. Also, we were offered a 4:00 pm check-out. This was awesome except that we were not told that we would need to get a new key card after noon. Didn't appreciate being inconvenienced by having to wait in the hallway while my husband went back down to the lobby to find out why we couldn't get in our room. We wanted to shower but because of the amount of time this took up, we were not able to do that. The bed was quite comfortable and the room was clean with an awesome view though. But not sure I would want to stay here again.
June 23, 2014
Rated 5 out of 5 by AnnMB Great Location & Courteous Staff
We stayed at the Sheraton for the first time in AC. We are in the city 4-6 times per year for various conferences. Normally we stay at at casino hotel but chose the Sheraton for convienience this time. My son and husband arrived early in the morning for classes with me following in the evening and the reservations were in my name. The guys decided to try to check in at 8:30 AM. No luck right? Wrong, they called me and confirmed that it was OK with me and gave them keys! Diane assisted us again with 4PM check out for all of our rooms. Very nice and accomodating staff in an easy location with nice accomodations.
December 4, 2012
Rated 5 out of 5 by Jacda3210 A STAY TO REMEMBER
The hotel is a great one. Warm responses and service. Helpful staff. I would tell everyone I know if they want a great hotel to stay in, the Sheraton in Atlantic City is it. Thank you for my wonderful three day stay.
It was such a wonderful stay I joined the SPG group. You should have my member number by now..
July 5, 2014
Rated 5 out of 5 by Angie930 nice getaway
My husband and I wanted a nice getaway for some rest and relaxation. We found the perfect spot. A nice quiet hotel close to the action. Great restaurants all in walking distance in the area. You could shop till you drop, and a short 6 block walk to casino night life. We also visited other area beaches and did some wine tasting. Friendly staff, loved chatting with Lorraine each morning over breakfast. This was our second stay and we look forward to our third.
June 23, 2014
Rated 5 out of 5 by BJPA GREAT!!!
One of the Best Sheratons my family has been to!!!!!
July 10, 2014