Rated 2 out of 5 by Michael321 Won't stay here again
I have stayed at most of the Atlantic City hotels. I rank this place close to the bottom. Carpets were stained, room needed an update, many small things were not cleaned in a long time like the vent in the shower, the high hat lights, etc.. The facility does not have their own parking so I was informed at check-in that I need to pay $15 per day to park my car at the convention center. Also the hotel said they were .25 miles from the boardwalk.. Actually they are .79 miles away. I got the upgraded room for $229 per night with the "nice view" of the lower roof, the continental breakfast and the evening snacks on the 16 th floor.. The microwaved tacos, plate of cheese, and mixed fruit was lacking for a snack. When I checked in, I asked the front desk if we can extend our stay by 1 night and I was told they were booked up so I asked if they could make a note and let me know if there were any cancellations. I was told we don't do that and that I would need to keep calling the front desk every hour to see if anything became available... REALLY??? After we checked out and went home, I received an email from the hotel allerting me to the fact that my bill was being increased by $2.00 because we drank one of the bottles of water that was in the room. ( my original bill for the 2 nights including some dinner was $782.00). Did you guys really need to charge me that $2.00 ??? Other then that.. The pool was closed for maintanence and the can of soda in the vending machine was $2.75 .. Poor showing at this facility..
July 20, 2013
Rated 2 out of 5 by Krista29 Disappointing
We stayed at this hotel last year around the same time and had a great time, everything was ready on time and we even got a bigger room than we were expecting. This year was a complete disappointment. We arrived at check in time, 3p.m only to be told that our room was not ready and that they'd need another hour. Once the room finally was ready, I was told my credit card was declined because they were attempting to take out an extra $50 for a security deposit that I never knew about until that moment. So I had to pay for that with cash because all I had on my card was the total amount I was told online. I had not been told about the security deposit before, nor did I pay for that the previous year. Also, the staff members weren't exactly helpful or caring in the situation. And because of the cash that I had to pay, I wasn't allowed to rent an in room movie for a reason the staff didn't exactly explain. I requested a king size bed and a microwave and mini refrigerator in the room, but I had to specifically ask for the microwave and fridge again when I got there, and then had to wait an additional hour for them to arrive and be set up in the room. The bed was big, but when I lifted the covers I saw that it was actually two smaller beds pushed together. Overall it is still a very nice hotel but it's definitely not cheap and for the price I paid I expected good service, as I had received the previous year. I would not go back again, nor recommend it to anyone else because even though I made my reservation weeks in advance, it felt as though the room and everything was just thrown together at the last moment, as if I had just walked in with no reservation.
June 25, 2012
Rated 3 out of 5 by Ash92 I love this hotel!
I have stayed at this hotel many many times. We checked in on a Monday and we were there before check in time. I had to wait for the vallet people to come out to empty my car and take it to the lot for over 5 minutes. I than went inside to check in and there was no one at the desk. I waited almost 10 minutes for someone to come out to check me in. I have never had this happen at this hotel before and I don't know if it was because it was a weekday instead of a weekend. I will definitly stay here again but these things you need improvements on.
April 23, 2014
Rated 2 out of 5 by Beachbum102 Disappointing
Stayed here overnight for a wedding.
Very disappointed in the food served at the wedding. The hot appetizers were not hot.
The salad that arrived with dinner looked like something I never would have served my guests at home, limp greens that looked like they had seen better days. Unappetizing lukewarm mashed potatoes, in fact my dinner was not hot at all.
The walls of the rooms were paper thin, heard the people next door carrying on when they were in their room.
May 5, 2014
Rated 3 out of 5 by debdance Room Cleanliness
I am usually so pleased with Starwood hotels. This time I was not. The hotel was great, but the room, 1009, was NOT!. the carpet is well past its use date. I is really quite disgusting. The windows had so many fingerprints all over the inside. The chair is just filthy. There is mold in the bathroom. It is time to replace and take care of these items. Not to mention the light bulb is out next to the bed... small point! We ordered room service breakfast both mornings. The second morning it came a half hour later than the listed time and one of the two orders was incorrect. I called, and they said they would "comp" the meal. They didn't...it was on my bill!
January 7, 2013
Rated 4 out of 5 by Simi531 Convenience and service great
We stayed here for a Cheerleading competition. The staff was wonderful and helpful. Rooms and halls could have been a little cleaner but I know they were dealing with a very large group of kids! Wish they would also open the coffee area earlier than 7 am and have another restaurant option within the building. There was access though the hotel to the tavern across the street. A little confusing to get to from inside the hotel so we just walked across the street. Breakfast was good. Little pricey but what was expected! Beds were VERY comfortable and room was a good size. Not too cramped which was nice. Overall a very nice stay and will book again for next year!
February 4, 2013
Rated 2 out of 5 by Tom1371 Was not happy
Was not satisfied with the recent stay. Woke up Saturday morning to find there was no hot water in the room. Called to report this and was told it would be repaired in 15 minutes. Took almost 2 hours. Went to my meeting without a shower. Should have been offered a different room???
On Sunday, after housekeeping was completed, all the trash and laundry was left in the hallway until evening and I had to report it to the front desk to get it removed.
Broken beer bottle was left on the sidewalk for almost 24 hours on the side of the hotel.
Haven't stayed with your chain for sometime and was not impressed with the service...............you may contact me to discuss these issues..............
February 26, 2014
Rated 2 out of 5 by soomz Crowded
The hotel needs to be updated/renovated. The bathroom is very small, not enough light and no ventilation.
Also check to see if any events are going on at the convention center during your stay as the hotel becomes very crowded and noisy. I think the hotel should keep guests that are there for an event on all the same floors to cut down on the noise.
May 5, 2014
Rated 5 out of 5 by Terry1958 Excellent
The beds were the most comfortable than any other hotel I've slept in. Left my pocketbook at the hotel and staff Fedex the pocketbook to me - they were most professional and very helpful
May 9, 2014
Rated 5 out of 5 by AshleyW5 Wonderful stay
Whenever I stay in AC, I usually stay at a Casino/Hotel. But when I was trying to find a room for my mom and I to stay, I had trouble finding a room that was reasonably priced. The Sheraton was the best option for the price. The hotel itself is gorgeous. The staff was super friendly and I appreciated little touches, like free water in our room and in our car as we left. When I called the front desk, they addressed me by my name. The only thing I would change is that the entire hotel was not WiFi friendly. I had trouble accessing the internet from my phone. Other than that, I would highly recommend the AC Sheraton.
January 28, 2013
Rated 5 out of 5 by AnnMB Great Location & Courteous Staff
We stayed at the Sheraton for the first time in AC. We are in the city 4-6 times per year for various conferences. Normally we stay at at casino hotel but chose the Sheraton for convienience this time. My son and husband arrived early in the morning for classes with me following in the evening and the reservations were in my name. The guys decided to try to check in at 8:30 AM. No luck right? Wrong, they called me and confirmed that it was OK with me and gave them keys! Diane assisted us again with 4PM check out for all of our rooms. Very nice and accomodating staff in an easy location with nice accomodations.
December 4, 2012
Rated 4 out of 5 by JudyI Great Hotel - No Casino - Yes!!
I've been coming to this hotel for a dance competition for several years. The staff is always very pleasant and helpful.
It's disappointing that there is a charge for parking when I'm staying at the hotel and a charge for a bottle of water in the room. The room is very comfortable. However, it could use some updating.
May 1, 2014
Rated 5 out of 5 by DentedinAC Ouch!
Breakfast was way too expensive for such an average breakfast. Was quite surprised to have to pay such a high price for internet and the valet parking was also way too expensive.
May 5, 2014
Rated 4 out of 5 by flyers14 room very comfortable
Pillows very soft but provided good support for neck
May 7, 2014
Rated 3 out of 5 by lease Could be better
The only advantage of this hotel is that it's across the street from the convention center. Otherwise, the rooms did not live up to the Starwood name. My room's toilet did not flush properly. It took 2-3 flushes each time. The switch on my room's entrance was broken, so to turn on and off, I had to plug and unplug the cord. That was inconvenient. Otherwise, the facility was quiet, they had a second floor bridge to the convention center to avoid the cold or snow, their room service was attached to Tun's Tavern, which are all wonderful features of the hotel.
March 18, 2014
Rated 4 out of 5 by Mantra April Stay in Atlantic City
The staff at the front desk was friendly and helpful. The room was a nice size and had all the amenities I needed for my stay. Prior to my arrival housekeeping had removed all feather and down from the room as requested. I note this because that doesn't always happen in hotels I frequent even when I ask ahead of time. Overall, I would recommend this hotel to business travelers.
April 25, 2014
Rated 2 out of 5 by Unimpressed19 An overall unsatisfactory experience
I stayed at the Sheraton Atlantic City Convention Center Hotel and overall, I was not impressed.
When we first arrived in our room, two of the lights in the room did not work and there was a lipstick stain on the sheets. They did fix the lights the next day without us bringing it to their attention.
You could hear noises from the other room coming through the vents making it difficult to sleep since we had rather roudy neighbors.
Finally, the pool and spa was a huge disappointment. The pool was tiny and the water was clouded. There were about 15 people in the jacuzzi outside and they were packed like sardines.
The location is good, but for the quality, I would not recommend this hotel.
September 5, 2012
Rated 5 out of 5 by Salesman25 Comfortable and Convenient
The room had everything I needed for a Comfortable stay. The Tun Tavern had very good food, and Service.
May 2, 2014
Rated 1 out of 5 by DisappointedGuestNJ Not what I expected . . .
Booked about 24 room nights over 2 weeks and had problems each trip. Room was not cleaned trip one, ice machine was out of ice 2X, snacks machine was empty. Trip 2 called and/or visited front desk 3X about an inoperative speaker on desk phone. Laundry bag was not replaced. Safe broke and Security had a broken devise and could not fix it. Locksmith was late, wrong number called. ++++
September 6, 2013
Rated 5 out of 5 by Steve16 FIRST CLASS HOTEL
Our stay was a 3 day getaway which we always return to this Sheraton. Speedy check-in, very courteous desk agents. The room was found spotless as expected. THE BED... o what a fantastic mattress. Housekeeping staff always greeted us with a smile as we passed in the hall. The Starbucks coffee in the room is a nice touch but we would have enjoyed it more if it was DD. The complimentary computers on the 2nd floor came in handy but operated SLOW. We didn't use any F&B as we were out enjoying the town most of the day. I would definitely recommend this hotel as it always exceeds my expectations!!
August 27, 2012
Rated 3 out of 5 by Deb1979 For Managers Record
I beleive the hotel was under staffed for July 4th. After 4 trips to the front desk and 2 hours later, the room was finally right. First room wasn't cleaned, beds unmade etc, next room smelled, they apologized gave us another room, the key didn't work. The distasteful part was I had to ask how will you handle this inconvenience. They looked at me as if there was no problem. I had to suggest what could be done, which was pennyless. I checked in gave all information at 1:30 was told to come back at 3:00 to pick up the keys. They had no record of any imformation so I gave it all again and the front dest to room trips began from 3 to 5:00 including waiting time for staff to check the foul order room.
July 7, 2013
Rated 5 out of 5 by PatS Nice place for a getaway
We've stayed at the Sheraton before so we know what to expect...a beautiful hotel with nice comfy beds and great air conditioning throughout. Hotel staff is great, checking in was fast and efficient. There was a weeklong dance competition going on while we were here and I thought there might be a problem with noise but it was fine and the little girls were adorable. Don't like that it costs so much to park here, both valet and self park are expensive. The breakfast buffet was too expensive, also. We went elsewhere to eat. I gave five stars on everything except room cleanliness only because I found some hairs on the bathroom floor when we arrived. Otherwise all was well as usual at this fine hotel.
July 16, 2013
Rated 5 out of 5 by Grumpy37 Nice Stay
Valet made easy parking and immediate registration was teriffic
April 30, 2014
Rated 5 out of 5 by NJRo Room Never Cleaned
Stay was very pleasant. Except we stayed from Friday evening to Sunday. Room was never cleaned by Cleaning Service???? Very dissapointed.
April 28, 2014
Rated 3 out of 5 by daughters2 room cleanliness
I have stayed at this hotel many many times. This is the first time i was disappointed. I returned to my room to at 4pm to find it had not been made up. The first response was to tell me that they clean until 5. I find that interesting since check in is at 3. I explained to the manager this was unacceptable and that I would out for a drink and return in an hour, at which time the room needed to be done. I then asked for some compensation. On my return there was a note notifying me of a $40 credit. They could have done more with my 2 night stay.
November 8, 2011
Rated 3 out of 5 by Suemh Very loud in hallways
I have stayed here before and this time was horrible. Place was very loud and busy, pool was packed with kids that I couldn't use it. Weight room was full of kids. Room and hallways had people screaming all night, couldn't sleep...
April 22, 2014
Rated 1 out of 5 by Paulie33 poorly maintained hotel
I found the room to be dirty (soda stain on the night table) and the pillows looked like they were used. The club lounge was dirty (wrappers all over) and they ran out of coffee. There was no Sheraton staff in the lounge to report this to. I would not recommend this hotel to anyone.
January 3, 2013
Rated 4 out of 5 by Lamplighter Oasis during a storm
The stay was actually great, although free wifi/internet would be a plus (these days). The request for a review is where my name gets misspelled, and where I feel less warmly looked after than I did while there. The little touches - a better type of coffee, a very nice series of soaps, and a nice desk and chairs - made the stay more cozy. I wish I knew the differences among the overwhelming number of pillows so I could have chosen with knowledge as opposed to the feel of the covers. It was lovely to be in the room and watch the storm develop outside, feeling quite buffered.
March 7, 2013
Rated 5 out of 5 by Losanno Excellent Location; Great Hotel
The Sheraton is very close to all of te shopping, casinos, and boardwalk. The hotel has a nice club lounge and as an SPG Platinum we were upgraded to a modern and huge suite (might have been Presidential). The staff was friendly. A great hotel overall.
May 20, 2012
Rated 3 out of 5 by SPGOwner9 Great --- But
We have stayed here a few times and everything has been great but this time was a bit different. I had a $100 gift card through a web booking site and when I used it I did not realize I forfeit my SPG status. I am not sure if that is why we were placed in a group of rooms where people had no respect for others or if it happened to be the clientele that weekend. But our one night stay consisted of only a few hours sleep.
So this review really is not me having an issue with the hotel, but the loss our Gold (Owners) Status. So if this is important to you be aware.
October 3, 2012