Rated 4 out of 5 by Londoncalling traveler 111
great downtown hotel in Toronto
August 7, 2014
Rated 2 out of 5 by tohib Disappointing... at best
I came to this place for the 6th or 7th time.
As I checked in, I was told: first stay with us, right? Not a big deal, but why bother asking, really, if you ignore my SPG number on file and my history with you. I've come here 3 or 4 times in the last couple of months.
Not a fan of the place, which looks a bit dated and does not compare to recent hotels in the area. But I'm hooked to SPG, and I've kept coming back for the location... and points. This was however my last stay.
On my previous visit, I had lined up in the SPG line for check in (I'm a gold member). Once I reached the counter, I was asked twice if I was aware that this was an SPG line... Twice I answered yes, but I guess the employee could not tell by my look...
On another recent stays, there was a party on my floor that went on until late in the night. I had tried to call reception but no one had picked up. Several customers complained about it the next morning at check out.
The same happened when I tried to order food after 10pm. It took me 10-15 minutes to reach someone, and I had to call reception, then the concierge to finally be able to talk to a human being. When I did, my call was transferred back to room service, who did not pick up. After a while, I was finally able to place my order and explained the situation. I did not even get a "Sorry". Sadly, I had had a very similar experience on a previous stay.
Finally, one evening, wifi was very patchy, and I could not make skype calls to my family for a long while. This can happen anywhere, but I guess it was just too much for one stay.
I like SPG and I have been a loyal guest for years, but I've often been disappointed by Sheraton in general, and by the Sheraton Toronto Center in particular. I have canceled my upcoming stay for next week and will be booking a room at another, more recent hotel nearby. It will cost me extra, but I feel that I've had enough.
Please get things in order (and renovate the place) and I'll come back.
August 9, 2014
Rated 1 out of 5 by SPG9 Bad service and in desperate need of updating
Really disappointed by our recent stay with the poor level of service from inadequate valet service, misinformed front desk staff and rooms that are in desperate need of updating.
August 5, 2014
Rated 5 out of 5 by NellaKass Great Location
Great service offered by the hotel staff. Facility was very clean. Although hotel was extremely busy staff at check in/out desk and valet parking attendants did a fantastic job of providing quick service.
August 5, 2014
Rated 5 out of 5 by DDD1971 Great value
I stayed at this hotel 80 nights last year and 50 night so far this year. The staff are what makes this hotel great! The building itself shows its age, andthe rooms could be cleaner (I found them very dusty) and the executive lounge snacks are very repetitive (of course I stay here a lot!)m but the staff are friendly, courteous, helpful, and treat me like an old friend. Specifically, I want to call out Lily at front desk/reception, and Blesilda in the executive lounge, In fact all the executive lounge staff are great!
April 9, 2012
Rated 5 out of 5 by lcjack67 This Hotel has a great location
My stay was so close to everything that was interesting. I visited the Royal Ontario Museum, Eaton shopping mall. Union station the great Hall. The Old court house, and the Ontario capital building among other things
August 4, 2014
Rated 5 out of 5 by Marrick Very Personable Staff
I spent one month at this hotel while conducting business in the Toronto area. My experience at the Sheraton was VERY positive. What stood out, was the staff. For example, Blesilda accomodated the food requests of my children when the stayed at the hotel for a family visit. My son has food allergies which Blesilda took not of. She then ordered various foods he could eat without triggering a reaction. The help was all strongly appreciated.
July 29, 2014
Rated 4 out of 5 by aquajeffery Unpleasant luggage assistance
I stay here for two nights - July 16 and 17 2014. Everything was great. Wonderful friendly front desk, clean room, amazing outdoor pool. I had a great time staying here until the day I left...
My flight was at 5 pm and the hotel
Is fully booked for the weekend so I can't get the late check out. So I have to use the luggage service. The dark skin old man was very not friendly and have me the look of 'I do not wanna help you, why did you cut off my conversation with my colleague!' He asked my room number and took my small one carry-on away and back with a ticket and continue chatting with his colleague. I work for hotel industry as well. I know it doesn't sounds like a big deal, but he was the first person I see today and it just gave me a bad image to stay here. I have to give it a two stars due to that bad apple!
July 27, 2014
Rated 5 out of 5 by Robert34th Excellent Stay
I spent 3 nights at the Sheraton. I really enjoyed my stay for many reasons. The location is perfectly situated with easy access to anywhere i was going downtown.
The staff were friendly and helpful. I asked for a high floor upon checking in and they were quick to accommodate my request. The view looking south from the 34th floor was spectacular.
I used the fitness centre every morning which was very well equipped.
Overall it was an excellent experience and will look up the Sheraton for my next stay in Toronto.
February 9, 2013
Rated 4 out of 5 by james Friendly staff but needs improvement and attention to detail.. Fantastic location
Overall, it was a good overnight stay. Suggested improvements: Food for club lounge needs to really improve - breakfast and afternoon snack. touch up paint here and there, lights not so dim and maybe new furniture in the club floor rooms?
Also, if a suite upgrade is used vs a comp upgrade, platinum member should get a regular suite and not a junior suite with a small bathroom for 3 people.
July 31, 2014
Rated 4 out of 5 by bonbon55 great location
we stay here due to closest to the rogers centre. staff were excellent and housekeeping were fast to response to our needs . valet service was excellent and George was very helpful. check in could be a little faster stood in line for 20 mins but would stay here again
August 3, 2014
Rated 2 out of 5 by MaMiche Recent Stay
I've stayed at many other Sheraton and this one did not meet my expectations.The check in line was very long with only 3 individuals at the front desk. Although my room was a nice size, the AC worked intermittently and the water was either ice cold or tepid; the fixture in the shower was stripped and very difficult to control. I called guest services on a daily basis and a fan was sent to my room. When I asked to be moved to another room, i was transferred to the front desk and the call never answered.
June 4, 2012
Rated 1 out of 5 by Bogey00 Toronto Disappointment
The hotel is in bad need of repairs, the food quality is poor both in the room service and at the club level. One employee snapped at me while I was there. This property is "paperless", no in room menus, TV programing and your final bill is emailed no hard copy. This is all done for the environment, no to save them money and to make it an inconvenience to the customers. I have been traveling for over 30 years globally and this was the worst hotel I have ever encounter. It is definitely not worth the money. My days at the Sheraton chain have ended. I hope management can get a handle on this property begin its too late.
June 26, 2014
Rated 4 out of 5 by MikeG14 Great stay overall and great location
The Sheraton Centre Hotel is centrally located near the financial district of downtown Toronto and Toronto City Hall. The lobby is welcoming and the convention facilities are great.
One slight problem is the condition of the carpets in the individual rooms. There were stains in the carpets in my room, showing previous spills by former guests that have never been cleaned. I went out and bought house slippers just to walk around my hotel room so I would not be barefoot on the carpets.
I think it is SO important for a business to have supervisory staff that have a keen eye for detail. In this case, the housekeeping staff does NOT have that keen eye.
Overall - my stay was great.
June 30, 2014
Rated 2 out of 5 by Pasin27 Rooms are dated, internet & food overpriced
The room carpet was vacuumed of course, but it was badly in need of cleaning. There
were lots of stains on carpet.
The shower curtain rod was loose and ready to fall off.
I'm a big guy. Please replace double beds with queens.
The internet costs are way over-priced.
The food at hotel is good but way over-priced.
August 1, 2014
Rated 2 out of 5 by DisappointedSPGmember1 Worst hotel experience ever. Dirty Room, Unsanitary Bathroom, Imprisoned by Carabana, and Poor Customer Service.
Usually my wife and I like this hotel. This time I will probably find a new 'favourite' Toronto hotel.
In summary the room was dirty, and upon check in one of the towels had make up on it, and the toilet did not flush properly (a piece of solid waste was still floating in the water!!!!????). Also upon arrival I was told that the hotel was in 'lock down' after 9:00pm and that my daughter and boyfriend (the people we came to Toronto to visit) could not come up to our room after 9:00pm ??. When I called about the dirty room I was put on hold and told by customer service that they would call back in ten minutes. In fact it was over an hour when I called them again.
I paid $350+ a night for this terrible situation?? To add to that I had Club Lounge access. I was told that my daughter could not join us in the lounge (yet there were dozens of families with children in the lounge eating and drinking ??? I am sure that they simply did not ask as I did. They no doubt simply walked in.
This weekend was the worst I have ever encountered in a hotel. Bad Service , Dirty Room, Unsanitary bathroom, Double Standards, and a building Lock Down?? ...I travel often and I know hotels. This is not a recommended place anymore. I am not a person who rants and makes a scene but maybe I should have done that.
August 5, 2014
Rated 4 out of 5 by Kenny2000 The staff's impression
I am a Japanese and not good at English. Nevertheless the Hotel staff explained kindly and politely. I was able to have a fun time thanks to you.
August 4, 2014
Rated 1 out of 5 by Felixpena Disaster
The rooms are very old. The sleep mattress needs to be changed, the carpets are broken, the toilet seat on room 1833 was repainted. The refrigerator on room 1829 had articles from the guest who stayed in the room before us.
We need to wait more than 30 minutes to received the baggage. We need to call ball man. We left a number ticket at the check in counter, but they never send the number to bellman
There's no free water for SPG member, there's any bottled water paying or not
July 25, 2014
Rated 5 out of 5 by Steelers The front desk staff is exceptional
When I checked into the hotel I was greeted by Brian at the front desk. Even though I had lost mt Gold status as I a Starwood member Brian noted the number of times I had staid in the hotel over the years. He wanted to be sure that I still felt like a gold member and gave me an upgraded room and was extremely accomodating on assiting with anything I needed. The room had a tremendous view and the contiental breakfast was a great convience for myself and wife.
Brian thanks for a great job
November 20, 2011
Rated 3 out of 5 nice lobby...rooms getting tired
air conditioning not working properly...set at 18 shows 24.5
when i checked out and advised of the problem, clerk advised he would add SPG points as compensation for the issue...never happened
for a premium club room...i should be on a floor with direct access to club room privileges and not take two elevator rides to get there
July 31, 2014
Rated 3 out of 5 by John59 Nicely located
This hotel is located close to great restaurants, shopping, and theaters. My complaint is that, as a returning Platinum Guest, our status was not recognized. We were there on business and were put in the smallest room (3036) I had ever seen. You would trip over the chair when you got out of bed. The club lounge is always very busy in the morning. You feel as though you are lining up at a cattle call for some fruit and grains. I really like the hotel but am disappointed with this stay.
December 1, 2013
Rated 3 out of 5 by Leroy1959 Stay at Sheraton
The hotel lobby was quite clean and inviting. The personnel was very helpful and friendly. The floors where the rooms are could use some updating ver gloomy and dark. There was no information in the room about the hotel such as restaurants, pool and ice machines.
August 1, 2014
Rated 1 out of 5 by Anonsmoker Smoking in a non-smoking hotel
I normally enjoy this property and regularly stay here. When I checked into my room, it wreaked of smoke. Clearly the person in the room before me was a heavy smoker. I asked housekeeping and the front desk when I checked in to have the room aerated with an oxygen machine that they use. They never brought one and said it was in use on the 18th floor. So much for a non-smoking hotel. I couldn't shower as the smoking was done in the bathroom. They weren't able to switch me to another room until the next day. As I have a tough time with smoking (my system shuts down), I just put towels on the floor outside the bathroom and literally didn't use my own bathroom but rather the public ones downstairs. Pretty pathetic. The next day's room was perfectly fine but that one night experience was really horrible and left a really bad taste (no pun intended) in m mouth.
July 27, 2014
Rated 2 out of 5 by Grummy Not impressed
My husband and I stayed at his downtown hotel prior to surgery at St. Michael's hospital. The location was very convenient and looks fabulous from the street but after viewing the room with stained carpeting, I was hesitant. The night proved to be a sleepless one with the heater rattling until my husband got up to put his shoes on it. The morning wasn't any better with little water pressure. Certainly not what we were expecting from a Sheraton Hotel. We won't be returning there.
January 24, 2012
Rated 2 out of 5 by picker returning
my wife and I have used the sheraton for the past 3 years. We feel the service has gone down hill staff not as friendly the push you through feeling as in cleaning staff knocking on door at 8:30 am on sat the 22nd of this month also no complementry water in room, the clean rating of room a 4 at best bed skirt filthy dusty furniture
I have started looking else where for my future stays.
this is not a cheap hotel I expect more for my dollar
March 23, 2014
Rated 5 out of 5 by Imagine Staff are Stellar!
My husband and I always have a great experience when in Toronto.
Your location is within walking distance of shopping, theaters, GO train, AGO, Chinatown, Kensington Market and all the activities at City Hall and surrounding areas.
The purpose of this visit was to attend the Toronto Jazz Festival which is conveniently directly across the street at City Hall
We always get a wonderful sleep on your comfortable beds and the room views are spectacular. Your lobby is impressive and so welcoming like no other we have seen.
Your Staff always make us feel special. In particular, many thanks to Marilyn at the Front Desk and Blesilda in the Club Lounge. Marilyn and Blesilda are stellar members of your team and one of a kind. They are truly caring souls and make our every visit extra special. We feel welcome and at home at the Sheraton Toronto.
To us "There is no Other" home away from home".
July 28, 2014
Rated 4 out of 5 by Mamasan Nice view
Loved seeing the CN tower lit up at night from our window. A little problem with guest/hall noises (and a 3 am fire alarm prank), but overall a very nice stay.
August 2, 2014
Rated 5 out of 5 by Nbarch The staff at the Club Lounge was amazing
I have been going to the Club Lounge for close to 6 months.
The staff at the lounge has given more than great service.
They always greeted me with a smile and always made sure that my stay was as enjoyable as can be.
When there were ( minor ) issues with my stay, the staff always ensured that it was resolved in a timely manner and followed up to make sure that the remaining part of my stay met my expectations.
If I am to come back to Toronto, I eould not chose another hotel.
February 7, 2013
Rated 2 out of 5 by Abcdefgabcdfgefg The room is noisy and old. The lounge is motel grade.
The lounge used to be great, but food is now minimal for breakfast and evenings, similar to a motel. The room is old with noisy AC. Gym is good, location is good. But there are many options downtown so this hotel needs to work harder to earn back customers. It's clearly going downhill for the last few stays.
Don't expect much for platinum.
May 3, 2014
Rated 3 out of 5 by frequentflyer20 This hotel has seen better days
A long-time favorite of mine, I was disappointed by the hotel on my most recent visit. It wasn't as clean as I would expect for a hotel of this sort. Although my room was acceptable, colleagues staying there at the same time complained of very dirty carpets and an overall run down appearance. It may be time for some refurbishing. The location is great however.
July 29, 2014