Rated 2 out of 5 by M19M70 Bad Odor
This hotel has a great location and potential. However, unfortunately there was a very bad Odor in the room and hall way. I had to change my room, but the second room had the same issue as well. The quality was much less than my expectation.
July 5, 2014
Rated 2 out of 5 by ScottH56 Room had bad odor, toilet ran
Room smelled bad - perhaps was a former smoking room or the air conditioner really needs to be cleaned. The toilet ran all the time.
July 19, 2014
Rated 5 out of 5 by Swag50 The hotel staff are the best!
I travel a fair amount. Most times to Toronto. Anytime I'm in Toronto I always try and stay at the Sheraton Centre. I find the hotel staff very accomodating and friendly. In particular Blesilda (Club Lounge Reception) is second to none. She always remembers me (even if I haven't been there for months) and greets me by name. I've noticed the same treatment for all guests. She's amazing!
July 3, 2013
Rated 4 out of 5 by jqihe862 Can Club Lounge have more food?
Hotel room and bed is comfortable. Sleep well. I found the food for breakfast and happy hour time in club lounge is kind of simple. and there is no ketchup. I wish they could provide japanese sushi, korea noodle, chinese congee. these will not cost more if compare with what they have now. As I can see, guest from global and expect club lounge can have all kinds of foods.
March 25, 2014
Rated 4 out of 5 by jqihe862 still need to improve
hotel is old, but keeps well. location is very good.
Breakfast and happy hour in Club Lounge is kind of simple, not too much to eat. And there is no ketchup in the club lounge.
When I check in, I don't feel welcome as a Platium Member. I am expecting to hear something like "welcome back" and "Thanks you for being the Platium member of SPG". But there is no greeting at all.
March 16, 2014
Rated 3 out of 5 by JK47 Mediocre Stay
This is a large hotel. I have stayed here a few times over the years, but moved more recent stays to other hotels. I decided to try the Sheraton again as it is central to various meeting sites. The rooms are typical Sheraton rooms, nothing special. Generally are fairly clean. The problem is that the hotel caters to many conventions and groups and is poorly staffed to deal with these groups. It took a long time to check in, while they granted me a 4pm late checkout, I decided to vacate my room early to allow someone to check in. It took 15 minutes to check my bags for storage, and another 10 to pick up. There were a few other minor problems, giving me keys to a dirty room, waiting for them to deliver me new room keys. Constantly forgetting bottles of water daily, etc. I will not likely stay here again, but it was not so bad that I would discourage others. Maybe if the hotel is not so busy, service improves.
May 20, 2012
Rated 3 out of 5 by Firealarm This hotel has too many fire alarms
Although everything else was ok. I think the hotel is overpriced and during my 3 nights stay 2 of them were not good restfull nights as there were 3 fire alarms and way too much speaking (alarm in basement, firemen called, firement on their way, firemen investigating, firemen say all ok, we apologize and to top it off on the 3rd one they came back and apologize in Spanish.
August 20, 2012
Rated 1 out of 5 by brad22 Cleanliness
I checked in as a Starwood Platinum and was put on the Starwood Preferred floor. When I opened the closet there was soiled woman's pants and underwear on the floor and used tissue on the safe!
I could not get the front desk to answer the phone so I had to gather my belongings and return to the front desk.
Not so much as an offer to upgrade or any consolation whatsoever!
August 13, 2012
Rated 2 out of 5 by Abcdefgabcdfgefg The room is noisy and old. The lounge is motel grade.
The lounge used to be great, but food is now minimal for breakfast and evenings, similar to a motel. The room is old with noisy AC. Gym is good, location is good. But there are many options downtown so this hotel needs to work harder to earn back customers. It's clearly going downhill for the last few stays.
Don't expect much for platinum.
May 3, 2014
Rated 5 out of 5 by Hopefulannie Business travel
I travel a lot for business so it is so nice to have friendly hotel staff and some of the added features such as having access to the Club Lounge. Blesilda always greets me with a warm welcome back & I am amazed that she remembers my name with all the guests she greets. All the staff here from the front desk, to housekeeping to club lounge staff are terrific. Thank you
April 24, 2012
Rated 5 out of 5 by Timetravellor Hotel is in a great location
Hotel had all the features I was looking for. Nice restaurants, pool and workout room met my needs. Conference rooms had good lighting and sound. The hotel had easy access underground to The Bay, Eaton Centre & subway. I didn't have to put on a coat. I would definately stay here the next time I visit Toronto. I have already recommended this hotel to family and friends.
December 5, 2012
Rated 4 out of 5 by Negotiator1951 convenience
Great location for access in all weather to downtown via PATH etc...
October 18, 2014
Rated 2 out of 5 by Travel0314 Need training/Improvement
Water glass from prior guest was sitting outside my room for my entire stay, Tuesday to Friday
Valet parking staffs were rude and felt like they are doing me a favor. Calling down for my car and no answer. At one point they can't find my key.
Most of the channels on TV have no signal.
I didn't complaint to the front desk because always a long line up.
March 22, 2014
Rated 5 out of 5 by SSPChief Not understanding
I had asked at least 3 times and was assured it was no problem to have my bill split between work and personal. Unfortunatly this didn't turn out to be the case and now have to explain to work why they were billed for 4 nights when it should have only been 3! Not a pleasant situation to be in.
Also fire alarms in the middle of 2 out of 4 nights was a bit much.
August 22, 2012
Rated 5 out of 5 by British Location, Service, Views. This hotel has it all!
Wonderful experience in your hotel. We stayed on the Club Floor and had an exceptional experience. The Club Lounge has it all - wonderful staff, views, food etc. etc. Wish our stay could have lasted longer but we will definately be back soon!
Special thanks to Melanie for looking after our needs in booking this wonderful weekend experience for my wife and I.
December 3, 2012
Rated 5 out of 5 by EDW915 Great hotel – only problem our room was cold.
We had a great stay in your beautiful hotel. Enjoyed every part of it except for one thing. Our handicapped room was cold Saturday evening. We contacted the desk and after a long wait a small space heater arrived at our room. It was really too small to do much good so we bundled up and went to bed. But all in all a great stay.
October 13, 2014
Rated 2 out of 5 by Mike033 Terrible check-in
I stay at this hotel only bc it is close to my office in Toronto. However, I have to say to say that the check-in experience is one of the worst in my 24 yrs of business travel - >20 min to check in for such a large property is shameful. And it is a recurring issue. Not enough staff to look after Platinum members. Unacceptable.
August 10, 2013
Rated 5 out of 5 by Polarmom Close to everything
Stayed for a week for a conference and never had to put my coat on to Xmas shop! Tunnels of food courts, restaurants, stores and conveniences like banks and dry cleaning. Amazing underground of stores. Loved the salt pool and sauna after a long day of workshops and evening of shopping. Hotel was beautifully decorated for Xmas.
November 23, 2013
Rated 5 out of 5 This hotel has the best staff
This hotel is ideally located in Toronto and is close to everything, including airport and subway system. What makes it special are the staff - Brian and the crew are the best! Beds are comforatable as you would expect. Club floor access is recomended for quality light breakfast and good meeting area after work day is done.
August 13, 2013
Rated 5 out of 5 by KtownGuy Great stay
As always, we had a great stay. Blesilda Pagaoa and her collegue from Mauritius are wonderful hosts at the Club Lounge with fine service and sincere kindness. Thank you.
June 23, 2014
Rated 5 out of 5 by vkhanna Hotel has great Service
The staff is cordial and service is superb
July 10, 2014
Rated 3 out of 5 by dragon275 good choice for central toronto
Conveniently located in the city center and for airport transfer. Got upgraded to Spa Suite. Room size was ok but nothing to write home. Rooms are dated. Breakfast at the Club lounge is very poor and typical North America standard.
Will return in August coz no better choices for the value of money.
March 12, 2014
Rated 3 out of 5 by Majkman Needs improvement
If it was not for the helpfulness of some staff members I would not recommend this property unless someone was looking for a 3 star property. It is dated ..The thermostat seemed more of a placebo than an effective unit. We could not reduce the temperature of the room to make it comfortable for sleeping. The TV would freeze waiting for a signal.
In the case of this property is definitely time for an update as it has fallen behind many other of their properties .
The location to the Eaton center and the theaters is excellent .
September 28, 2014
Rated 5 out of 5 by Patio50 Conference Stay
My friend and I stayed at the Toronto Downtown Sheraton Centre while I attended a Conference. From check-in to check-out the staff was amazing, rooms were spotless, food both in the restaurant and Conference was excellent, considering they were feeding 400 women at a time. I can't wait to come back next year!
August 18, 2013
Rated 5 out of 5 by 1mike1 See you soon!
Seems I am spending more and more time at this hotel lately! I was just here a couple weeks ago and am headed back this weekend. I look forward to my stays as it is like coming home. I am always so warmly welcomed and well cared for that I cannot imagine staying anywhere else when in Toronto. See you Friday!
November 27, 2013
Rated 5 out of 5 by OhioAngela This hotel met my expectations
My stay was very comfortable and met my expectations. My only disappointment was there was no mini refrigerator in my room. Your team was wonderful and accomodating. Thank you!
June 12, 2014
Rated 5 out of 5 by millionm In town for a concert
Have stayed here 3 times before this past year. I have always been welcome back warmly and find the hotel to be convenient and service always top-notch. We left some presents in the car when we realized what had happened they went back down and retrieved them for us. They always go out of there way.
December 4, 2012
Rated 3 out of 5 by dlr51 SPG Recognition - not so special
We arrived at 4:00 PM Saturday. There was a long line checking in but only two parties ahead of us at the gold and platinum reception. After 15 minutes of waiting while the first customer was still being served, we learned from the other customer, who had two young children in tow, that they had already waited half an hour. I went over in the regular line which was being serviced by 7 agents. I was probably 10th in line and made it to the from within 5 minutes. I gave my position to the family with the two young children who, by then, had been next in line for 40 minutes. I went back to the gold and platinum line where my wife had held our place. We were checked in quickly but when I was offered a drink voucher as my "reward," the agent had to leave his post to retrieve it. 5 minutes later he returned without the voucher because they were "locked in the safe." Why bother with the offer if the product isn't even available. The bottom line is that the SPG Gold and Platinum desk was awful.
February 18, 2013
Rated 4 out of 5 by adam06 Over all the Hotel was nice.
Over all I like Sheraton hotels, but this time even though I contacted SPG desk and confirm to me the Lounge club would be open, when I arrived there they told me was closed, and staff was rood. If I knew this I would stayed some where else. but was too late in the day.
December 31, 2013
Rated 1 out of 5 by Bunker Bad heating system
I have stayed at this property more than 100 times. This is the first bad experience. A heat vent which was blowing hot air all night, raised the room temp to 28.5c. This was despite the fact that the air conditioner was working all night. Impossible to get any sleep in this room.
May 31, 2013