Rated 5 out of 5 by Irish2014 Overall Experience
First imprressions are "the key" to getting started on teh right foot and when I checked in Carolina at the front desk made a huge first impression. Very professional and made me so welcome.
Every member of the staff that I met were great to work with.
Tucson, Arizona, USA.
May 6, 2014
Rated 3 out of 5 by Doris01 Long waiting time to register
This hotel is a great place to stay but you need to have patience when checking in or out. We waited over 25 minutes in line to check in only to have another line open up without serving the first people in the line. The next day we also waited about 10 minutes to check out. The rooms were very comfy and clean.
August 10, 2012
Rated 5 out of 5 by Traveler1010 Clearly one of the best
Professional staff with high quality rooms and facilities. Excellent breakfast with everything and more that you would need or want. Fine view from the lobby bar and easy access to area transportation. Close proximity to the old town (Gamla Stan) for walking and taking in some old restaurants and pubs.
April 6, 2014
Rated 3 out of 5 by Erik40 Good location but disappointed about service
As a Gold SPG I have stayed in many Starwood Hotels. This hotel is clean, but I was disappointed about the service for Gold SPG members. I had to wait until 3pm for a room and then got a wrong room (2 queensize beds instead of 1 king bed). Then I had to move to another room, but didn't receive the SPG extra's.
September 20, 2012
Rated 5 out of 5 by Oslo13 This hotel has very good service
We had a very good experience staying at this hotel. The location is very central in Stockholm , walking distance to most important attractions. The rooms are comfortable and clean, the staff very helpful at all the time. Good breakfast. Spescial tanks to the helpful staff in the lobby and reception.
December 6, 2013
Rated 5 out of 5 by ViVi43 Sheraton Stockholm
Was only there for 2 days, but a great facility. Lovely rooms. Love the modern decor and parquet floors! Attentive staff. Close to Old Town and City Hall. Hop on hop off bus stop around the corner.
July 13, 2014
Rated 4 out of 5 by TrekkieCuban Great Location
We stayed at the Sheraton in Stockholm for 2 nights. The hotel is in an excellent location and our room on the club floor was spacious with a great view. However, the a/c did not cool sufficiently and had to ask for a fan. I hope they resolve this issue. Other than that I would recommend the hotel.
July 19, 2012
Rated 5 out of 5 by ScubaEric Sheraton Stockholm
I've had a few not so good experiences with Sheraton Stockholm over the passed month. Now a new face appeared who understands how to make the experience of staying away from your family pleasant, Selina Yu. Selina really made the difference for me with her service mindness and beautiful smile.
January 11, 2014
Rated 4 out of 5 by Aloysha62 Return to good hotel
Stockholm Sheraton is very good located and has a nice view out over the waters. You can walk to all central parts of town and is also very close to all tyoes of communications like railway station, metro, busses, boats, etc. At the same time it is giving a comfortable high standard of service.
October 10, 2013
Rated 3 out of 5 by maria17 Nice Night
My husband and I stayed one night at this Sheraton. We enjoyed the comfy beds, the complimentary items and the overall cleanliness on the space. We did not like the room service. The price of the items were outrageous and the food was not very good. We were very dissatisfied with what we ate.
August 11, 2012
Rated 4 out of 5 by Marshmello Excellent location, helpful friendly staff
We enjoyed two packed days at the Stockholm Sheraton. The staff was uniformly helpful and friendly, the room was clean and well appointed and the location for visiting the central area was excellent. The only criticism I have is that the dinner at the restaurant at the hotel was mediocre.
September 7, 2013
Rated 4 out of 5 by FromSpain Staff
We are very grateful to Ines (from Croatia) at the check in desk. She helped us a lot with our reservation (we were not satisfied at all with the room we had been assigned) and made sure we were satisfied with everything.
June 25, 2014
Rated 5 out of 5 by Arietty First stay, really liked it
I visit Stockholm every now and then - almost always staying at different ho(s)tels for the pleasure of variation - and now I decided to try a Sheraton hotel for the first time. Had high expectations and wasn´t disappointed. Really comfortable room and an excellent breakfast buffet.
March 9, 2014
Rated 4 out of 5 by Peter1111 First class service at Sheraton Stockholm
We can only recommend this fine hotel where we spent three good days. Very serviceminded personel and a fine and comfortabel room.
July 25, 2014
Rated 4 out of 5 by gms52 Hotel has great room, weak at check-in
Great location, clean and functional room. Front desk could have been more accommodating at check-in. Requested a call when room will be ready and received the answer, "we are too busy to call, return at 3 PM." No issues at check-out- staff was friendly and thankful for the business.
August 23, 2012
Rated 5 out of 5 by Susansilver Location; comfort
This hotel couldn't be in a better location - just steps away from Central Station and also just steps away from the Old Town, which is right across the bridge. Stockholm is a beautiful city, and I don't think you could find a better hotel to explore it than the Sheraton.
April 13, 2014
Rated 3 out of 5 Starting to feel a little worn
Very helpful staff.
Shower section starts to look a little worn out.
Beds lovely, but the room a little stuffy to the window was so small.
Make sure to order breakfast directly, otherwise it costs 259kr.
The atmosphere at breakfast was wonderful, beautiful.
And almost too friendly.
September 17, 2012
Rated 4 out of 5 by WiFi1984 Great hotel but no free WiFi for guest
Great hotel, very friendly and helful staff, great view from my room, cleanliness is wonderful, beds, linings, pillows are comfortable and I had a great night sleep.
Only downside, WIFI is only free for 30mins throughout my stay. Should provide free WIFI like most other hotels do.
October 31, 2012
Rated 5 out of 5 by Bermo Summer in Stockholm by SPG
Another excellent stay at the Sheraton Hotel in Stockholm. Staff and facilities make this a hotel worth returning to and we will. Great location and great service.
July 14, 2014
Rated 5 out of 5 by Mikidusi2 A place to stay when you visit Stockholm
Everything was great: hotel, staff
A very good location, nearly old city and most touristic attractions
I really recommend this hotel.
July 21, 2014
Rated 5 out of 5 by Phases123 A must when staying in Stockholm
This was my 8th visit in 2 years, and I keep going back. Great location, very friendly and professional staff. Excellent room quality. Conveniently close to the train station, subway station; and a short 20 minute train ride away from the airport.
May 15, 2014
Rated 4 out of 5 by MickeC Outstanding view
Thank you for a very nice stay in Stockholm!
August 2, 2014
Rated 4 out of 5 by Dennivb This hotel is good because excellent staff, very friendly and service aimed, but rooms are outdated
Excellent sheraton hotel, 1 remark, the rooms are very outdated, it is because your staff is excellent i will come back.
July 17, 2014
Rated 4 out of 5 by Arch22 Great hotel
Very nice room and the restaurant served good but somewhat pricey food. The staff was very polite. Unfortunately, my request for some the to be brought to the room proved too much for the roomservice. I am sure it was a one-off mistake. Overall, a great stay.
October 17, 2012
Rated 3 out of 5 by andersb71 rooms and room text info needs updating
Rooms are very old looking; old wallpaper, makeshift updates etc. bath/shower not working well ergonomically. misleading text info on restaurent hours and service personnell that don't knock before locking themselves into your room. Also air con was a mees.
January 10, 2014
Rated 4 out of 5 by Porky21 Convenient Location
Conveniently located. Can access major sights on foot. Hotel breakfast needs improvement, though. Not enough variety and not tasty. Room is spacious and well equipped; however, shower is at a strange angle. Concierge very helpful but not always available.
September 12, 2013
Rated 5 out of 5 by Mad1503 Great location!
We enjoyed our stay at the Sheraton Stockholm. Location is amazing,very close to the old town and many restaurants. Rooms are nice, big and very comfortable.
July 3, 2014
Rated 4 out of 5 by Monik Great place to stay
Very good location to stay- right in the middle of the city. Room is clean including towels. Ventilation is too warm even though I turned on the coldest. The blanket was too thick so I had difficult sleeping at nights. Would be nice if there is a pool.
February 9, 2013
Rated 5 out of 5 by Mini Fabulous
I definitely recommend this lovely hotel to anyone visiting Stockholm whether for business or as a tourist, You can't beat this location and the staff are so courteous. The food is good too. I wish I could have stayed longer than the three nights. T.
May 29, 2013
Rated 5 out of 5 by MarilynG62 Helpful Staff Provided Wheel Chair
We stayed at the Sheraton Stockholm in August 2013 before a cruise. My husband has walking difficulties, and the Sheraton provided a wheel chair free of charge during our stay. This made our trip so much easier, and with the location of the Sheraton right across from the Gamla Stan, we were able to get around much more than we would have otherwise. The location is perfect, and we had a lakeview room with a balcony that looked over the Gamla Stan. We enjoyed coffee outside most mornings and even had an al fresco dinner one evening.
The one thing that needs addressing is the bathtubs. The European style tub with rounded bottom is slippery, and we asked for a rubber mat. When I stepped into the tub the first time after getting the mat, it wasn't stuck down properly and I took a tumble. The manager on duty at that time was very attentive and handled this issue well.
The breakfast was very good, and we enjoyed the outdoor space for a glass of wine.
Overall, we recommend the Sheraton highly, especially if you can snag one of the balcony rooms.
August 30, 2013