Rated 4 out of 5 by Heather123 Great staff, great location.
We were initially disappointed, as the room was smaller than we had expected for the price. However, the room was very comfortable, so we didn't mind too much. The staff were all exceptionally helpful, friendly and welcoming, so we had a general good impression of the hotel. The location was also great, being to close to Canal St subway station, and with lots of nice restaurants and cafes nearby.
February 7, 2013
Rated 4 out of 5 by kathies Good central hotel for business travellers
I usually stay here when I visit New York because it is near my office and the rooms are surprisingly quiet considering the location. The staff are always friendly and helpful and the hotel has a decent gym.
The last time I visited, there were not enough dumbbells in the gym. I guess people have been stealing them, but I would expect the gym to replace them anyway.
July 28, 2013
Rated 5 out of 5 by brynmawr brynmawr
the hotel was very clean and met all of our needs and is staffed with incredible people who truly want to assist their guests.
October 8, 2013
Rated 3 out of 5 by carcon Nice staff
When I got to the hotel with my son I learned that the sheraton site I booked on was for one year later. I was very disappointed as i did not catch that the screen booked me one year out. I feel they should start you in the year 2013 I know I did not request 2014.
I was told the hotel was sold out so to get a room we needed to pay much more money.
The hotel was not worth the new charge
May 13, 2013
Rated 5 out of 5 by Paul50 Great Stay
Thanks to the excellent staff of the Sheraton Tribeca for an excellent one week stay at your hotel. We felt as though we were home for our visit to NYC. Nice to be greeted each morning, front desk was able to handle our needs for faxes and package delivery.
Our maid was the best. She kept checking with us to see if there was anything we needed.
Our one little issue was resolved immediately.
August 1, 2012
Rated 5 out of 5 by KayKay56 Huge room for NYC!
This was a great room for our family of four. We spent only one night after dropping my daughter off at college so it was great not to have to book two rooms. The teenage kids thought it was nice also. Nice little bar for the parents to recover. All staff were very pleasanat and helpful. Not the prettiest location (Canal St.) , but convenient enough. The room had no view, but that's OK.
August 23, 2012
Rated 5 out of 5 by CalGoldenBear Clean, friendly, and purposeful
As a Platinum member, I am happy to receive great benefits from many Starwood properties. I was upgraded here with a wonderful suite, and felt the club lounge's breakfast was superb, featuring eggs, terrific meats and potatoes, and a superb setting with a view of much of the city and poimts West. Terrific and caring staff completed my experience. I will be back...and right soon!
January 28, 2013
Rated 4 out of 5 by MsFox Convenient Hotel for NY Stay
Good hotel for a visit to NY...close to subway and very walkable to a lot of locations.
October 7, 2013
Rated 4 out of 5 by nwc2013 Glad to see improvements!
The first two times I stayed were excellent, the two abominable and unacceptable. I decided to give it one more try.
I'm glad I did. This stay was very good, the staff was responsive and my stay was pleasant.
The lounge in the lobby is pleasant, but the furniture is stained and worn. It would help their overall appearance, which is otherwise good, to recover or replace it.
March 7, 2012
Rated 4 out of 5 by DesignGuy949 Great location
This Sheraton property is very well positioned for those who are flying in/out of Newark. Loved it's access to Tribeca and Soho. Equally the A/C/E subway lines provided easy access to the majority of the city. I was able to make my meeting in Midtown in 20-min. with no issues even during rush hour. The exec. lounge was great and the breakfast superior to other properties.
December 10, 2012
Rated 4 out of 5 by jjjj24 good staff
The staff are very polite and helpful. In-room internet speed and only 3 elevators are downsides.
October 4, 2013
Rated 3 out of 5 by KCA2013 Uncharacteristic Stay
I have stayed at the Tribeca Sheraton several times. This time was a little bit of a miss. I had a great rate but at the last minute tried to upgrade my room as my daughter was going to join me. Although it showed online that rooms were available, I was told when I called that I needed to ask in person or would be charged for the initial reservation. At check-in, an upgrade was not available. The door didn't close properly, the fan was too loud and the internet didn't work well (I had to go down to the business center to work and wasn't able to accomplish what I needed). The room was the worst one I have stayed in at this hotel. I am a Gold member but did not receive any benefits. I thought I was getting free internet but was told that they would take it off the bill since I was unable to access it in my room. I tried to tell them that I already was receiving that benefit as a Gold member. I left early to the airport so I could get some work done there.
July 30, 2013
Rated 3 out of 5 by BmanMTL Going downhill?
We stayed at the Tribecca Sheraton about 8 months ago and loved it. This time it was just so-so. I am surprised at the positive reviews of the staff - we had quite a different experience. The lounge staff were constantly texting on their cell phones, and esepcially in the evening absent for long stretches (over an hour on the Saturday night) The gym is in desperate need of a good cleaning - the wipes to clean equipment were out for the last two days of my stay! And we had numerous issues, including our room being missed for cleaning one day (even after we called to remind them!) and our room key stopping at the regular time, despite having a late checkout. And when we went to get the key issue resolved, it was a ten minute wait because only one staff member was on. The room was still great and clean, but compared to a year ago, a much worse overall experience. We're looking at other options for our next trip to NYC,
January 26, 2012
Rated 4 out of 5 by galdang Great housekeeping, so-so front desk
I've stayed here before, so figured I knew what to expect.
Housekeeping was mostly on top of it all (just missed the complimentary bottled water on day 2 of 3).
Front desk was peculiarly uninterested in me as a customer, and made sure to avoid eye contact at all hours. Strange - this didn't happen on the previous visit.
Still, a good property with a great location.
June 11, 2012
Rated 4 out of 5 by HR325 good
When I checked in, I had submitted a tax exempt form. Yet when I got the bill it still had taxes on it. I am running around trying to get this fixed, but there is no e-mail on the bill I can correspond with and the phone number just gets me to some answering machine
September 3, 2013
Rated 5 out of 5 by Tonakai Wonderful stay
The staff at the front of the hotel were welcoming and very nice. The room was kept very clean and the room attendants left a nice note for us everyday. Overall, the service, room, location were all excellent.
There was a little problem with one of the elevators, but I stayed for a whole week and that was the only problem I experienced here.
August 21, 2012
Rated 5 out of 5 by jagz87 Great Stay
Stayed here for 3 nights this week and we loved every minute of it. The staff were very helpful from the moment we walked in. The breakfast was wonderful as well as the Happy Hour appetizers a very nice touch. The location is great and walkable to most areas as well as subway. We found the staff went above and beyond. Would stay here again!
December 21, 2012
Rated 3 out of 5 by Paul341 What a great staff
From the first Doorman who met us at the curb to the last one who put us into the cab that took us away, what a fine crew at this hotel. Everyone that you encountered gave you a smile and a cheery greeting. Everyone asked if there was anything they could do to make your stay better. I give the highest rating to these great bunch of people.
February 13, 2013
Rated 5 out of 5 by bknice Great Hotel...Great Location
Everything was great...the staff greeted me and recognized me from before...very nice. My only complaint was that I could not log into my Mac accounts using the free computers in the lobby...they are PCs and the page would time out when trying to log into iCloud...so I couldn't use the free computers...I had to pay for internet in my room.
August 29, 2012
Rated 5 out of 5 by Ash13 First Time in New York
This weekend was my first time staying in New York and I must say the Sheraton Tribeca exceeded all of my expectations. From the time that we checked in, the staff was very nice and exceptionally helpful with giving us a map and directions on how to get around. The room was very nice, clean and cozy. Thanks for a great experience!
February 18, 2013
Rated 5 out of 5 by WittMan Louis from Security is a Star!
Louis from Security delivered excellent customer service. I forgot my Beats headphones in the room safe and remembered at the end of the day. Louis retrieved them and rushed to get them in that day's last UPS shipment. Haven't received that kind of customer service in a long time. Awesom.
July 26, 2013
Rated 5 out of 5 by Susanandedz Weekday Business Stay, Dec., 2011
Really appreciated the note from staff welcoming me with the chocolate. Nice personal touch. Had early calls in the morning, so had to grab club lounge breakfast to go before official opening hour and that associate made sure I was set up to go even though I was early. By far the most welcoming hotel in NYC (at least 1X/month)..
December 18, 2011
Rated 5 out of 5 by Adam A Job Well Done
I interacted with the staff during check-in, check out, and in the concierge lounge. I was treated very well by the staff. They were friendly and attentive.
The room was both new and clean. The bed was comfortable and everything worked as it was supposed to.
The lobby was nice and access was easy. Overall, it was a nice stay !
January 12, 2012
Rated 4 out of 5 by Mitch75 Great deal
Great deal, great location, staff was friendly, knowledgeable and efficient.
My only complaint would be that house keeping although they cleaned the room perfectly, did not stock enough towels or even a replacement toilet paper roll for 3 days!! I had to physically walk over to the cart and steal one. Big fail on that front.
February 4, 2013
Rated 2 out of 5 by Nrays Bad experience
The rooms were not cleaned and there were definite odors. The room was not made up after being out from 11 am until 4 pm. The staff did not respond with the appropriate concern when we told them of our needs and the deficiencies
August 26, 2013
Rated 3 out of 5 by Matty5 missing attention to important details
great hotel, view, rooms, HVAC, bathrooms, and SPG floor, but some things were missing that made my stay a bit annoying:
- no hotel notebook in the room to inform me of hotel features (room service?), locations (is there a fitness center?), television guide, checkout time, etc.
- the standing lamp didn't work.
- room was very clean except for all the lamp stands, which really needed dusting.
- the television sound would go out for a few seconds every five minutes or so, and the picture would go out occasionally as well.
- television mounted in the corner of the room and flush against the wall; wouldn't pull out from the wall so I could actually see it while lying in bed. very strange.
- no pay-per-view movies???
- no numeric guide to television stations (since the television didn't work that well, maybe that's why?)
- was offered 500 SPG points for each day I declined my room to be cleaned. 3 of 4 days = 1500 points, but still no credit on my account.
December 30, 2011
Rated 4 out of 5 by kay44 Great Location!
Hotel location cannot be beat, close to so many different subway lines and easy walking all around. Check in was easy. The concierge was not very switched on. The bar service did not meet my expectations, one bartender that took 20 minutes to make 2 martinis! And was not outgoing at all in trying to alleviate our wait!
February 15, 2013
Rated 5 out of 5 by Lynneaj The hotel has a great staff
The Sheraton Tribeca is a beautiful hotel. The rooms were clean and the beds were very comfortable. The front desk staff was extremely accomodating . They have a Starbucks I'm the lobby, and provided complimentary Starbucks in our room. The area was a fun neighborhood with lots of shops and restaurants to choose from.;
October 10, 2012
Rated 1 out of 5 by rags this should not be a starwood property
Sad......awful.....I upgraded to a supposedly
better room which cost me $100. more per
night. The room had plastic curtains, awful
furniture, pitiful bathroom, awkward shower.
nothing to recommend it. people at front
desk were not nice nor helpful. You need
to do a better job. My starwood card is a
April 12, 2013
Rated 5 out of 5 by nanell53 Great stay!
My family & I had an overnight stay here for a wedding in the city. We were very pleased with all aspects of this hotel, from the service of the staff to the cleanliness of the rooms. We would definitely stay here again.
August 18, 2013