Rated 5 out of 5 by Nanna4 Sheraton Tribeca has an exceptional service staff.
From the moment we arrived at the Front Desk and throughout our 3 night stay, we were greeted with smiles from all service staff members! The breakfast club staff member, Duane, made us feel right at home. A perfect getaway in the Big Apple!
July 1, 2014
Rated 4 out of 5 by Adam Nice,Clean Sheraton
I initially stayed at this hotel because I received a low rate for a single night stay with my wife.
This is a new property. It is on the Tribeca side of the Soho/Tribeca boarder in Manhattan. The rooms are nice and, if you prefer downtown to uptown (as I do), this is a good choice.
When you check in, the staff did a good job of recognizing my Starwood status. They upgraded my room and they made some credible restaurant recommendations.
The rooms were a good size. The bed was comfortable and we had a great view facing West.
March 10, 2012
Rated 4 out of 5 by WilliamCO A much better visit
I have written a previous review that was not so flattering because of noise issues.
This visit I mentioned the noise issues and they offered me a quieter room. I had to sacrifice room size and it was quite cramped but the noise reduction was very welcome.
As a way of compensating me for the smaller room I was given access to the club lounge. Of course that made the visit even better.
Maria on check-in was really great and made me much more welcome than my check-in the week before. A much better experience this week.
January 31, 2013
Rated 1 out of 5 by Alderaan CAR DISASTER
The Hotel offered me a car service to JFK Airport. The car arrived a little late. When already in the car, the driver pulled over and told us that we needed to move to another car, that he had been called for a different service. After 15 minutes of waiting and no satisfactory explanation, I called the hotel. They spoke to the driver and not even there they get us back in the car. A new car was promised. I tried to call back to the hotel and nobody picked up the phone. Finally I took a street cab. A complete disaster.
June 25, 2013
Rated 4 out of 5 by NancyKay Great location - Great Nights Sleep
If your intent is to peruse Soho/Tribeca - this is a great location for that. The entrance is a bit unassuming - don't let that fool you. The service is excellent - great attitudes - and the bed is awesome. Good value for the price. I would definitely repeat!
June 23, 2014
Rated 5 out of 5 by Epsilon Sheraton Club is well worth it!
We (me, my wife and our two children aged 7 and 9) stayed in a Sheraton Club room on the 22nd floor for four nights and had an incredible stay. The room was clean and quiet, and the view was incredible. Service for our room and through the front desk/concierge/valet was perfect. We had access to the Sheraton Club lounge on the 21st floor, where we ate our breakfast each morning and had hors d'oeuvres each evening, all costs included in our room rate. The food was really good, the service went above and beyond, and the view from the patio was stunning. The included wi-fi and access to the Sheraton Club lounge for free breakfasts made the extra cost for the room a great value. Thanks Sheraton! We will definitely be coming back, and recommending you to our friends and family.
August 12, 2013
Rated 4 out of 5 by Steve0303 Convenient location
The location is very convenient for public transportation - subway station and bus stops are around the corner. It is also easy to walk around TriBeCa, Soho, Chinatown and Little Italy. The view is great at the Club Lounge.
June 24, 2014
Rated 4 out of 5 by Goldie50 Comfortable Hotel
From check in to check out our experience was great. The room was very modern with all amenities except free WIFI. The hotel seemed to be quiet. I really didn't hear any traffic noise or an disturbances during the night from other guests. Loved the Starbucks in the room. The room was very comfortable overall. I did not eat at the hotel so I can't comment. Had a lovely stay.
June 3, 2014
Rated 4 out of 5 by Overnighter great choice for lower manhattan
WE found the hotel to be quite well appointed. The room was a good size, with a great view uptown. The King size bed was comfortable. The bathroom was clean, modern and had a great shower. The lobby area was very inviting.
Our decision to stay at the Sheraton TriBeCa was made at the last minute, we got a great deal, and we were quite pleasantly surprised.
ONly issue we had was the valet parking. Nice guys, very professional - but needing an hour's notice prior to needing our car was a bit ridiculous.
February 3, 2013
Rated 5 out of 5 by sleighto Amazing location and staff!
As soon as we walked in the door, everyone was incredibly welcoming and helpful. I asked if there was a room with a view of the City and was given one on the tenth floor looking directly at the Empire State Building. We watched the red holiday lights turn on at the same time the full moon came up over Canal Street. Beautiful!
The concierge gave us great suggestions for shopping and dining and were not only incredibly knowledgeable but fun.
A great hotel staffed by the best of the Starwood chain!
December 14, 2011
Rated 5 out of 5 by adams4 Loved my stay here.
We stayed here 8/9-8/10 of 2012.
We were in NY for my daughters birthday. I asked if they could give us a room on the highest possible floor (I offered to pay extra,), they went out of their way to find us a room on a high floor with a great view.
When we went to check in, that room wasn't ready yet, so they found us a not as great view , but comped us the club lounge.
I will stay here every time I travel to NYC in the future. Thank you so much for helping to make my daughters birthday special.
August 13, 2012
Rated 5 out of 5 by Leiling This hotel is my # 1 choice of hotel in the Tribeca area.
We stayed at this hotel several times during our visits to NYC over the last few years. The hotel is within walking distance to China town and to the various Tribeca famous restaurants. The front desk agents were always very friendly and helpful. The conceirge lounge is excellent. We are very happy with this hotel, it is our # 1 choice of hotel in NYC.
June 2, 2014
Rated 4 out of 5 by Nnoo Great location
Excellent location, club level very nice except out of lots of items at 9:30 am. Very nice staff
June 24, 2014
Rated 3 out of 5 by Cannotrecommend It was "okay"
The personnel were great. Everyone was friendly and wanted to provide service. I have noting but good things to say about the service and staff.
Here is what I did not like at all. The food and dining. The breakfast was extremely average and the ONLY place to get dinner was sitting at a couch with a very small bar table eating food that tasted and appeared to be precooked, microwaved food. Yuck and at a high price. Could not even sit at a dining table. Sad. To be specific about the dinner I had two meals there. The salmon was dry as toast with absolutely no flavor, and the pasta was store bought with a jar sauce and a few slivers of squash thrown in. The chef needs to go and they need to open the dining room for meals. I do NOT want to eat precooked food on a couch with a small bar table for dinner.
September 14, 2013
Rated 5 out of 5 by Rondad33 Couldn't be better
This was our first time at this hotel. We know New York well and wanted to stay in the area of Canal Street. The location was superb. Room was just the right size, and the bathroom also was sized correctly, with an excellent shower. Staff was accomodating, friendly, and extremely helpful. Although we had internet access in the room, the computer "pod" in the lobby was an excellent idea. Overall we are very pleased with this hotel and will definitely stay again. Highly recommended.
June 27, 2012
Rated 4 out of 5 by jjjj24 Some employees much better than others
I had a long outstanding issue with my SPG points from the hotel not being credited properly. Some of the staff members were very unresponsive and seemed to not comprehend the situation. Luckily, I was finally able to get in touch with Dawn Waters, the Director of Sales and Marketing for the hotel. Dawn followed up with me multiple times regarding my issue and was finally able to resolve the problem. Dawn was definitely a bright spot among a large number of unhelpful assistant manager types who failed to comprehend my problem or properly forward me to the correct person. Once I reached Dawn I had a much better customer service experience and definitely felt more like a valued customer.
I rarely write reviews, but felt that Dawn Waters deserved to be recognized for his efforts and attention to correcting the hotel's error.
March 18, 2014
Rated 5 out of 5 by JImKinahan NEW YORK WEDDING
GREAT HOTEL , GREAT STAFF A GREAT LOCATION
June 23, 2014
Rated 4 out of 5 by Tribecaweekend Small room
Rooms where neat and clean - however they were small. Our biggest issue for all three of our rooms were the entry cards to the rooms which stop working at one time or another for each of one us. It happen more than once and especially annoying when you have to keep going back down to the front desk because we couldn't get in our rooms. It was also happening to other guests as we overheard other guests while one line to get our keys reissued complaining of the same problem.
January 20, 2014
Rated 4 out of 5 by DissappointedGuest Mixed Review
Firstly, the front desk staff were very warm and friendly each time I left/entered the hotel. In particular, the associate named Kinga, was especially responsive, helpful and professional. I mention this in comparison to my stay with Sheraton Brooklyn (I stayed in Brooklyn for 5 days and then to directly to Tribeca for 5 days as well). At Brooklyn, the front desk staff were not friendly/helpful. Each time leaving/returning to the hotel, the Brooklyn associates did not offer a greeting and were much more interested in talking among themselves than to acknowledge guests.
Secondly, the service and maintenance of the Club Room lounge needs improvement. Much of the lounge was dirty, silverware/service plates were dirty, breakfast service staff seemed overwhelmed and slow to replenish/clean items, and afternoon cocktail service staff seemed uninterested in offering service/helping guests.
Finally, housekeeping cleaning service and amenities replenishment was not consistent.
June 1, 2014
Rated 3 out of 5 by IIRE Good overall, nothing special but the view
The hotel felt expensive and a bit run down, plus cleanliness could be better for a reportedly 5 star hotel.
The club lounge felt small and the food seemed to run out in the first two days of our stay. The weekday attendant did not seem concerned.
I was assured that internet access in the room is complimentary and then I got charged for it, some days twice. I am still trying to get it off the bill.
The views from our room was great. The maids were friendly and helpful.
December 5, 2013
Rated 4 out of 5 by galdang Awesome terrace (Sheraton Club)
I stay here quite often when I come to town. The staff is friendly, and if you get access to Sheraton Club (and the weather allows) you can sit outside on the terrace and have a lovely view uptown. The rooms are somewhat standard Sheraton rooms, and reasonably sized for Manhattan (i.e. a little small!) Also, the location is great - Tribeca - and very close to the subway.
May 15, 2014
Rated 4 out of 5 by kathies Nice hotel, but gym not well stocked
I wrote about 6 months ago that i like the hotel, but there are hardly any free weights in the gym. I assume that they get stolen, but the hotel should buy new.
I visit New York 2-3 times a year and usually stay here.
Well 6 months later nothing has happened except that there are even fewer weights than during my last stay. This is really a big deal for me and I will have to stay somewhere else next time as the management have not taken any action on this problem.
November 4, 2013
Rated 5 out of 5 by Stosh Excellent Staff
We arrived in NY after a very long day and we were exhausted. We were met by an entire staff of people who acted like they were waiting for us! From the valet to the front desk and beyond we really felt like we were their only guests, and they were sold out. There are plenty of places you can find a nice clean room in NYC but the Starwood hotels service takes it from a night in a hotel to a memorable experience. Kudos to KInga and the young man who checked us in!!
October 31, 2012
Rated 3 out of 5 by Parkingissue Few glitches in our stay
We did not have turn down service our second night, so we had no towels to take a shower in the evening.
Second, when I called to find out about parking they told me $55 a night which was fine. When we arrived they told us $65 a night for an oversized vehcile...ok...., however when we checked out we were then told $75 a night!! Unacceptable, at that rate I never would have parked. We called for a manager and had it changed to $65 a night. Received no apologies!
August 26, 2013
Rated 4 out of 5 by Kozy1 Overall A Pleasant Stay
This hotel is well- appointed and well maintained, and the staff is generally friendly and helpful. I received all the Gold perks including upgrade, internet and late checkout. Being able to print from internet computers in the lobby for free was a nice perk as well. The hotel is located close to two different subway lines, making it easy to get Uptown for shopping and shows.
They could have better stocked the room with more towels and bottled water, foam pillows, shower gel and a hotel services directory, all of which had to be requested from Guest Services and sometimes more than once. The three elevators are small and perhaps inadequate for a hotel spread over 22 floors as it would often take 5 minutes to get up or down to your room.
All and all, I'd stay here again, especially on a great Starpick rate like this time.
July 30, 2012
Rated 5 out of 5 by JohnDAMon A great room with the great view and a perfect service.
Dear Sir or Madam,
Monique and Aldo at the front desk made my stay more special.
I got the room I wanted without asking. They understand my preferences very quick.
June 10, 2014
Rated 2 out of 5 by Newyorker123456789 Could be better
There is no doubt that the location of the hotel is great, but apart from that it very average. Being a Platinum SPG member and Gold for life I appreciated to be treated somehow special. I have been at this hotel 4/5 times over past 3 years and my experience has been consistent... un-impressed.
If I wasn't Platinum I would rate this hotel overall GOOD.
May 15, 2014
Rated 5 out of 5 by gabi60 great hotel
I stayed at the hotel during hurricane Sany. The hotel had a generator. When electricity whet off they had elevators, water, and light. The staff was helpful and gave an insuring atmosphere which helped a lot. They helped us move to another hotel and found us transportation when there were no cabs.
The hotel has a nice lobby to sit, an area with many computers and free Wi-Fi. The room is big, clean, the bed is very comfortable.
I would defiantly come again
November 5, 2012
Rated 5 out of 5 by Razzou Highly Sensible Choice for NY City Stays
The excellent comfort in-bed and in-room is coupled with attentive and efficiently helpful staff. The Club level upgrade got me a breakfast with a good selection in the morning, the extra beverages I wanted for later and a nice view from the terrace – worth it. Was afraid the location may be a hindrance; it’s not – midtown is within easy reach and the hotel’s neighborhoods are enticing enough. Extended my stay rather than shifting up-town on Monday.
December 29, 2011
Rated 4 out of 5 by KCA2013 Sheraton Tribeca
I have been staying at this hotel the last few years. Don't let the Canal Street address steer you away. It is as quiet as other city hotels and the location is fantastic. Easy to walk to many neighborhoods and several metro lines are literally just outside the door. The staff is very friendly and will assist you in any way they can. Very simple to take the subway from Penn Station as the stop is 1/2 a short block from the hotel.
March 11, 2014