Rated 4 out of 5 by BigRaj Good value for money
Sheraton Milan Malpensa is ideally located and has all that anyone requires. It is ideal for those passengers in transit as it puts little stress on the travel. The staff are very well trained and attends to your needs efficiently. the only setback is that at times it takes a little longer than expected both at check in and check out.
July 17, 2013
Rated 4 out of 5 by nicole20 Convenient location
As an airport hotel, this place has everything I expected and I was satisfied. There was a long line to check out in the morning.
March 11, 2014
Rated 2 out of 5 by max27 room facilities were substandard
we were dismayed to find the showerhead damaged and repaired with stickytape such that water sprayed everywhere and nade showering near impossible.the carpet under he writing desk was stained/dirty.the toilet seat was cracked.we informed staff next morning znd they were apologetic/dismayed-it seemed like they had heard it all before
June 16, 2012
Rated 4 out of 5 by Alf123 This hotel lacks atmosphere
Even though the hotel met every expectation of cleanliness, comfort and other facilities one would expect from a Sheraton hotel, the thing I found was missing was that it lacked atmosphere. However, I cannot suggest how the hotel should improve it as the hotel is just far too large to be able to create an intimate atmosphere.
March 5, 2013
Rated 4 out of 5 by HKLON Modern and comfortable
Spacious space inside the room and comfortable bed.
Good place to stay for business.
Breakfast is average but the staff is very helpful.
Downside is you might be given a room at the far end and it's a long walk from the lift to your room.
February 9, 2014
Rated 3 out of 5 by Rovermike Very poor service for a Sheraton
I frequently stay at this hotel and it never improves. It is convenient for one night or a few hours if you are in transit as it's location in Terminal 1 is the only positive factor.
The service by the majority of staff is very poor. Many promises made, but never kept. Service in the var is poor and you are kept waiting gorgeous ages. Breakfast is a joke. Whilst the choice and quality of food I'd good, it is usually hard yo find a table that does not shill have previous guests dirty dishes. This is the same every morning.
The reception. Area us very confused with 3 separate desks that apparently serve the same purpose. There is no controlled queuing system, so often people who have not been waiting at all get served first. Very frustrating.
I am not dude what the advantages of being in the SPG membership are, certainly nine at this hotel.
It is a very large hotel, which perhaps adds to the problem of the poor service and complete disorganisation. If it is your first Sheraton experience, it would leave you with a very bad opinion about the Sheraton brand, which is not warranted.
It found be such a nice hotel, but needs considerable improvement to reach that stage.
March 8, 2014
Rated 1 out of 5 by WwW8000 Not friendly staff
Checking in at Sheraton Malpensa is totally different than any Sheraton
staffs are very unfriendly and giving me the very very far away room from the elevator since I refuse the porter to take my luggage (I have my own reason: since I bring photography equipment and need to bring it by myself)
July 2, 2013
Rated 5 out of 5 by Huffy What a great Hotel
This was a very pleasant experience we were upgraded to a suite and what a room, it was the best we have had any where in the world. We will always treasure this experience even though we flew out the next morning. We wish the stay could have been longer. Many hanks to all staff and SPG
September 25, 2013
Rated 5 out of 5 by supatight80 Best Airport Hotel so far....
What I like about this hotel is their club lounge....Full breakfast and REAL food after 6!
The diplomatic suite I was assigned to was HUGE as well...Just that if you're not a couple but more like friends or business associates, their is a lack of privacy in the bathroom.....
November 19, 2013
Rated 5 out of 5 by CaliforniaBusinessMan Perfect for the traveller
Large open lobby, something one appreciates after been stuck in an airplane for hours and hours.
Rooms and all associated amenities as a traveller would want or need.
Restaurant and bar area continue the open atmosphere, allowing one to relax and 'decompress' with a drink and good food.
March 1, 2013
Rated 5 out of 5 by WineAdvisoryGroup So Convenient... I Love It
It can't be any more convenient when taking a flight from Malpensa... you're right in the terminal! I dropped off my rental car and then walked to the hotel. Very modern place. Rooms are nice. I wouldn't stay anywhere else before a flight home. Wish there were more places like this.
April 7, 2013
Rated 5 out of 5 by KenW This hotel is handier than most!
A quick walk from arrivals and we were there. It took 5 minutes. What surprised me was that was NO airplane noise. None. We had a great one night stay to start our Italian vacation, and will be back for another stay on our way home. The staff was very friendly and helpful as well.
May 23, 2013
Rated 5 out of 5 by Shoepeddler It's better than an airport hotel
As an spg elite member the service, recognition and upgrade are nonpariel!
The lounge and restaurants are very good and only a few tweeks could improve the experience. 1. An outlet to charge computers,etc when youare out ofthe room. 2. Phone extention in the livingroom of suite.
July 1, 2013
Rated 4 out of 5 by Birdie12 Good Hotel
The hotel was good and have friendly staff.
March 3, 2014
Rated 1 out of 5 by Matt34 Mr.
the air conditioning in the hotel and both of our rooms did not work, the rooms were old and tired. the temp in the work out facility was at least 100 degrees.. the having to leave the key in the door to operate the lights etc in the room is a terrible idea....awful..
June 25, 2013
Rated 2 out of 5 by architect This hotel is not a four-star hotel.
Tub stopper did not work, no bath available.
shower door removed or nonexistent, no way to shower without water on bath floor
AC could not keep up with hot room.
Location was excellent. Lobby nice.
WiFi did not work and was expensive.
June 30, 2013
Rated 1 out of 5 by Poldhu99 A poor hotel
Good Reception staff who were helpful when I needed an electrical adaptor.
Room was good.
'Club' facility was very poor. I arrived about 7pm and the snack area was ver untidy and no staff on duty. I cleared my table and found a small tablecloth and had some of the remains of the food.
Next morning I returned to the Club and it was being set out for breakfast by one member of staff. She then went off somewhere. I realised there was no butter and tried to find a member of staff. Someone I found outside appeared to be annoyed at my request and went off to find someone. After 5 minutes I gave up and went to the restaurant downstairs. I asked for coffee from the bar and this eventually arrived and was disgusting - like brown luke warm water. I asked another member of if I could please have a cup of good Italian coffee. This arrived and was in the 'ok' category still only warm. Service was generally resentful.
A disappointing visit with the general areas very untidy. Lifts being out of action it was it was quicker to use the stairs.
May 28, 2013
Rated 2 out of 5 by Paula474 Bad first SPG experience
We stayed at this hotel because of it's proximity to the airport. I wouldn't do it again.The best part of this hotel experience was our first bellman, who was genuinely helpful. Unfortunately, the rest of the stay wasn't as good. Although there was a designated area and a large light show sign for SPG check-in, there was no staffed SPG check-in line so we waited 20 minutes to check in on a Saturday evening. Once checked in, I asked for the complimentary internet access that is promised with my SPG and Delta Platinum "Crossover" program, but I had to show the desk person the list of benefits for this program on my cell phone before he would give me complimentary access. On Saturday evening I called hotel customer service to ensure that we would have a bellman to assist us in the morning with two airport trolleys since we had lots of luggage, an early flight and a long walk to the gate area. She assured me that it would be no problem if I called at 6:30 a.m (she said she would still be on then), which I did, and was again assured that a bellman would be there promptly. At 7:10, after another call, we dragged our bags to the lobby. The front desk personnel were less than helpful, and the bellman who did assist us said we should have notified them in advance (really!). Add to this the $100 bill for 2 bad salads, a small pizza and two glasses of wine at the hotel restaurant; the bathroom tub drain which didn't work and the lights in the room which blinked on and off when our phone was charging, it isn't a stay that I will repeat. I certainly hope the next SPG experience we have will be better.
March 24, 2014
Rated 5 out of 5 by ScottCT Great Accomodations & Staff was Great
The staff was great to work with and the room exceeded my expectations. My only two complaints are the signage in the airport could have been better (but that is the airport) to find the hotel and free Wi-Fi in the room would have been nice.
November 21, 2013
Rated 5 out of 5 by jimmy84 Clean and modern
This hotel was very clean and modern facility. There were enough amenities to keep anyone happy. Even with the hotel being located at the airport, I was surprised to find that there was absolutely no airport noise that could be heard in the room.
April 1, 2013
Rated 5 out of 5 by GussBasna Club Lounge
At the reception, when I was told that the Club lounge is open till 11:00 pm, I would have expected to find some petite bites available till 11:00. The beverage was available, but I was surprised that the food bar was cleared by 10:00 pm.
October 19, 2013
Rated 5 out of 5 by Amy25 nice but slow response
still waiting for statements of charges that i stayed on jan. 29' feb.2 feb 3 feb 4
February 15, 2014
Rated 5 out of 5 by eileenbf Very nice experience
This hotel is a great option for Malpensa. If you are a Platinum SPG member they really treat you well as the lounge is very well supplied, especially for breakfast. Couldn't be easier to get to a departing gate in the morning.
October 21, 2013
Rated 5 out of 5 by Amerigo Pleasant Surprise
Excellent room, location and club lounge. The lady that checked me in was outstanding. However, the check in line was long and there was so separate check in for starwood preferred.
January 1, 2014
Rated 4 out of 5 by Terry47 Great Location for Malpensa Travelers
Best--Hotel staff from bellhop to check-in were superb. Also value for money. Good--Restaurant food. Needs improvement--(1) Restaurant service; (2) gym equipment, (3) airport signage, and (4)club lounge drinks and food.
July 26, 2013
Rated 4 out of 5 by AndrewBrooklyn I hate Airport Hotels but I love this in MXP
I hate Airport Hotels. But this hotel is really different. Service is really good, Club Lounge is awesome. My room was outstanding (upgrade to Diplomatic Suite). If you are a SPG member - this hotel is really for you.
July 14, 2013
Rated 3 out of 5 by Lena1972 Problem with a room
My room didn't had a light in the morning and maintenance couldn't fix it, I was almost late for my flight the staff offered to move me to another room but it was taking too long and it was almost time to check out.
January 28, 2013
Rated 2 out of 5 by sherrydp good location, worn rooms
Carpets had numerous burns and stains.
Bathroom needed major upgrading.
Worn out rooms is reflection on management, not staff.
Good location at airport and good staff are only redeeming features.
August 31, 2013
Rated 4 out of 5 by Cass15 Good service
I have stayed several times at this hotel and have recommended it to several of my colleagues . Perfect place to stay great breakfast have booked again for the 31july and also booked colleagued for the same day.
July 19, 2013
Rated 2 out of 5 by Manju SPA needs changes!
Pool - cold water
Sauna - dark ( no light) LIFE DANGER
Payment for sauna!!!!
Payment for cup (swiming pool)!!!
Executive Club Lounge - poor offer of F&B
No breakfast at 6 AM in in Club Lounge
( started 6.05!!!)
January 28, 2013