Rated 5 out of 5 by Runners3 Great Customer Service
The customer service was beyond my expectations; from check-in to our departure. We were always greeted with a "good morning, have a good day" from the cleaning staff! Lots of friendly smiles. Really enjoyed the outside firepits after our long day! I have read some other reviews about the hotel being noisy...this hotel was so quiet, slept so peaceful and we were right upstairs from the front entrance. Thank you for such an enjoyable experience!
April 10, 2014
Rated 5 out of 5 by Vanessa26 Overall awesome hotel
This hotel made my stay in the are an unforgettable experience. Check in was super easy and fast. The staff were so friendly I felt valued as a guest and appreciated as a person. The staff also asked about how the event I was in town for went. They gave me extra time to check out and provided me with everything I needed. The rooms are so tasteful and comfortable. I enjoyed just being in the hotel. Especially the outdoor fire areas! You guys ROCK! :)
April 9, 2014
Rated 3 out of 5 by nubbinsSPG Mediocre Hotel
Average hotel for the price and location. Facilities are pretty outdated and not on par with other SPG properties.
April 7, 2014
Rated 4 out of 5 by Tbone1007 On-site parking nightmare
I realize parking in the wharf is a problem, but your validation process for guests is an absolute nightmare. That would be the one reason I would NOT return to your hotel. We were on the 4th floor and could take the elevator directly to the parking garage. BUT since we had to validate the parking ticket with the valet on the lobby level, we had to take an extra step and additional time to do that. You should accommodate your paying guests over the general public by providing an "in and out" pass for the parking, since guests are paying for the full day anyway. The highlight of our stay was the desk clerk who checked us in. Diane exemplifies customer service. She asked about our vacation and when we told her it was our 40th anniversary, she had a fruit tray set to our room. Then every time I went through the lobby, she called me by name.
April 6, 2014
Rated 5 out of 5 by sushilmakhija Excellent location, easy access to Fisherman's Wharf & Pier 39
The room was cozy & nice. Outdoor area is impressive & you can chill out by the fire side with drinks.
April 6, 2014
Rated 4 out of 5 by Melissa419 Great Location for Wharf
Great location for Fisherman's Wharf
April 4, 2014
Rated 5 out of 5 by Cutie2014 5 stars hotel and great location
My stay at the Sheraton Fisherman Wharf was such a rewarding experience. The hotel was beautiful, the staffs were very friendly and helpful.
April 3, 2014
Rated 4 out of 5 by Chitown1968 friendly helpful staff
Hotel was nicely located in heart of Fisherman's wharf. Easy access to everything from pier 39, Alcatraz landing to catch ferry, cable car turnaround to hitch a ride to union square or streetcar transportation back to hotel.
April 3, 2014
Rated 5 out of 5 by xpressx Excellent service
The staff is really helpful. Teh rooms are comfortable, clean. The food is also good.
April 2, 2014
Rated 5 out of 5 by KennyMike Exceptional staff
Exceptional staff. Their efforts upgrades the property from a three star to a four star hotel.
April 1, 2014
Rated 5 out of 5 by Punkin03 BEST hotel in the Fisherman's Wharf area!
In our opinion, The Sheraton Fisherman's Wharf was the best spot for us to stay while in San Francisco. We were in the city for a week, tried three different hotels and voted that the Sheraton was our favorite for many aspects. It even has a grocery store across the street and an IHOP across the other street for a fast breakfast. The brunch at the hotel, however, is reasonably priced and delicious. When we go back to S.F., we would stay the Whole vacation there! The three block walk to Fisherman's wharf was perfect to work off the breakfast.
March 31, 2014
Rated 4 out of 5 by Prazzy Excellent Staff
Hotel is at best location with excellent staff. Luxury is slightly less at the room but still a very good place to stay
March 30, 2014
Rated 4 out of 5 by LovingSanFran58709 Big room, small bathrooms
Room was clean - beds are too soft. Also the shower curtains aren't curved and the tubs are SUPER narrow...staff was nice although couldn't find the bellman twice (they are understaffed when busy)
March 30, 2014
Rated 3 out of 5 by Katz Sheraton at wharf
Hotel was good to great! Pool area could use a little updating.
March 29, 2014
Rated 2 out of 5 by worktravel512 Disappointing Sheraton
This hotel was disappointing. The bathroom in particular seemed cheap and dirty, and the towels were thin and scratchy. The walls were so thin that I could hear every single alarm clock going off in my neighbors' rooms starting at 5am every morning, and a cable car roaring by every ten minutes. I would not stay at this hotel again.
March 26, 2014
Rated 2 out of 5 by saurabh311 Pathetic Internet Connectivity
Hotel is at a prime location, actually it couldn't be better if like Fisherman's Wharf area. Everything is walking distance. Rooms are small but good.
My biggest problem was internet connectivity. I was on a business trip and had taken a special rate which included high speed internet connection. Sadly the speed was around 100kbps which probably was acceptable 15 years ago! After my repeated request, hotel finally acknowledged the problem but did nothing to resolve it. They said it is managed by some third party, but hotel cannot shy away from the responsibility when it is offered as its own product to the guests. This situation caused me a lot of problem, I missed few video calls, and eventually had to rush to get a new mobile device for 3G connectivity. It was inconvenient as an international traveler. I paid higher rate for internet connectivity and then had to shell out extra money to get my own connectivity. Hotel didn't bother to check with me or even apologize.
So if your trip requires even little bit of internet connectivity at the hotel (either a conference or business work) just avoid this hotel. Otherwise it is a nice place to stay.
March 25, 2014
Rated 3 out of 5 by Canada14 great proximity
great location but couldn't find the pool! There was a event on in the foyer and the signs to the pool were blocked by people, tables and posters. We felt uncomfortable walking through their event to get to the pool area.
Also conceirge was constantly busy; I called down to ask information and JJ said he would call me back; it took over an hour for this to happen so I went downstairs and asked Paris instead.
March 25, 2014
Rated 4 out of 5 by Barbi Pier 39
As a SPG member, we traveled from Ohio to San Francisco to catch a cruise out of pier 35. On the day of our cruise, there was no free shuttle to take us the two miles to the pier and back nor was breakfast offered. I asked about comping breakfast in lieu of no shuttle to the pier and we were refused. We booked two rooms for two nights.
We decided to not come back to the hotel afterwards and flew home instead.
March 22, 2014
Rated 2 out of 5 by Honestme DISAPPOINTING++
I expected a little more from a Sheraton hotel. The room was dusty, the paint was peeling around the windows, the bathroom was built for a midget, the baseboards and walls were scuffed up, the phone at the desk did not work, etc.....
March 22, 2014
Rated 2 out of 5 by Samland The Tray That Would Not Go Away
It started when we pulled up to the garage and the greeting was "that will be $50." Not welcome. Then, when trying to check in early, the front desk guy constantly reminds me he doesn't have to look for a room and I should come back after 3p. When I insist he look, he sets me up with a room with 2 double beds, not the King I had requested.
Then there was the tray. For a day and a half I walked by a room service tray on the floor with half eaten food. I mentioned it to the front desk, the concierge, housekeeping, and the manager on duty. It was still there when we left.
We cancelled our April trip and will be looking elsewhere in San Francisco.
March 19, 2014
Rated 5 out of 5 by Jcastorena113 Amazing Vacation
The room was amazing! Clean, comfortable, and exceeded my expectations. The hotel is right in between Fisherman's Warf and Ghirardelli square and was an easy walk to Pier 39 as well. I would definitely stay at this hotel on my next San Francisco visit.
March 16, 2014
Rated 3 out of 5 by retropilot Retropilot
Clean and great location. Rooms were small, A/C didn't work so had to leave window open, noisy with window open, walls thin, heard person above walking around all hours. Bed was horribly uncomfortable. My fitbit said I was restless 37 times.
March 16, 2014
Rated 4 out of 5 by Mog28 Perfect Location
A perfect location and a solid Sheraton, Really nice reception with a Starbucks which is a pleasant place to work when you wake up at 5am because of jet lag
March 15, 2014
Rated 4 out of 5 by EspenK OK stay at The Wharf
Centrally located at Fisherman's Whart this is an OK hotel with OK facilities. Being in the SPG group I was a little bit disappointed that the hotel did not live up to those standards, but value for your money is also OK. If you plan to go downtown that is a longer walk or a cab ride away, but the hotel is a good alternative when in SF.
March 14, 2014
Rated 2 out of 5 by drjoe254 Needs updating in services
The physical hotel is adequate and comfortable. The room was clean and had all the amenities that a quest would need. I have issues with the very high price of parking. Fifty dollars a day is excessive for a guest. Additionally you have to take your parking ticket and go outside to the valet booth every day to have charge applied and to get out of the garage. All other hotels in which I have stayed do not require any action to go in and out of parking. Also the daily internet charges at $14.95 a day are also excessive in todays world. These factors alone would discourage me from staying at this hotel in the future.
March 9, 2014
Rated 5 out of 5 by Nurse75 Exceeded expectations
Great location, can walk anywhere to restaurants, activities all along the embarcedaro/wharf area-no noise issues. Beds very nice, quality linens. No free breakfast but grocery across the street, Starbucks in room. Staff the friendliest I have ever encountered-"JJ" the concierge is the best ever. Our favorite part was the gas fireplace spots outside to relax in the evening, meet others. Least favorite-light in sink area has to be on when water closet is used, wakes sleeping family up if at night. Got used to it.
March 3, 2014
Rated 3 out of 5 by Viennapms Nice Facility but...
This is a nice hotel with nicely appointed rooms and a nice staff. But it is a wood frame building and if you are unfortunately enough to have an elephant in the room over yours, like I did, you will not be sleeping. The good news is that the front desk understands this and changed my room the next day. The staff is very responsive and pleasant, and the location is convenient, right on the F-Market trolley line. Just ask for the top/4th floor.
March 2, 2014
Rated 5 out of 5 by Nurse75 Great stay
The staff was fabulous, always friendly and helpful. The rooms were very clean, roomy, and comfortable. We loved the location, easy to walk to any attraction on our list. Then, the fire pit-our favorite place to revisit our day, we met people from all over the world-just so fun!
February 26, 2014
Rated 2 out of 5 by CBTraveler When a suite isn't sweet.
As other reviews have indicated, the location of this hotel is ideal if you're interested in visiting Fisherman's Wharf. We picked this hotel for the location but largely because I'm Platinum with SPG and the suite night award came through providing us with an upgrade to a suite. Needless to say, it was a disappointing experience for a romantic getaway. The suite...was...well let's just say it needs a big upgrade. The room was very worn. The furniture was pretty beaten up, the walls needed painted, food was left in the fridge from the previous guest and the windows were so dirty you could barely see out of them. No glasses at the mini-bar ... we drank our wine from plastic cups because that's all that was available. Honestly, it simply wasn't a "suite" experience. The bar in the lobby is a mix between a sandwich shop and a bar. I was amazed that the hotel didn't have a nice bar and/or a comfortable lounge inside to sit and relax. This hotel would be okay for a business trip...I like something more polished for a vacation. And, I would tell my fellow SPG Platinum friends to simply not waste your suite night awards ... you will regret you did.
February 25, 2014
Rated 1 out of 5 by Familyplustoddler Fishermans wharf Sheraton
We waited 20 minutes to be checked in. There was a mix up between central reservations and the hotel. CR was blamed and we were told nothing could be done. I asked to speak to a manager. The representative said the only way we could get the room we needed was to kick someone out of their room, "did I want her to do that?" I asked if a manager could come out and help. The rep went in the back and came back saying " he said to give you an accessible room," the manager never came out. She was rude and indignant. Sheraton boasts renovated rooms but room 1625 at the Sheraton fishermans wharf clearly was not one of them. It still has cottage cheese ceilings. The room also has a crack in the sink. The room is next to a road with a bus line but this was not near as loud as the elevator that could be heard even though it was out in the lobby. There was also a 3 foot section of ceiling that was about to fall, inside the lobby. When we checked out, we had to wait ten minutes in line again. The valets and concession person were very nice and helpful. This room was not worth a third of the price paid.
February 20, 2014