Rated 5 out of 5 by SimplyKate Concert
The hotel was very clean and modern. I cannot say enough about the staff. They go above and beyond for all their guests. I highly recommend this hotel. My experience here was excellent. I will make this my hotel of choice when in the DFW area.
August 26, 2014
Rated 2 out of 5 by Luke106 Hotel looks nice enough...
Front desk clerk was very friendly. First impression of room was urine odor in bathroom. Bathrooms are very small, opening the door barely clears the toilet. Left for dinner & asked front desk to have bathroom floor mopped. 3 hrs later on return, it had not been touched. Contacted housekeeping that claimed it had been cleaned & sprayed with air freshner. How were they able to replicate items that we left on the floor? It had not been cleaned! Moving to another room was offered at almost 11pm...who wants to do that?
July 15, 2013
Rated 3 out of 5 by sendo31 Parking Dissaster
I had a 5hr drive and was ready to relax. The only issue I had with this Hotel stay was the parking and parking staff. I understand that there was a Baseball Game going on down the street but not having any convenient parking for a customer is unacceptable. I told the parking attendant that I was staying at the hotel and gave me a look as I was lying to him since they were charging for parking due the game.
August 1, 2014
Rated 4 out of 5 by Sandyshores Seminole
Reasonable rates and close proximity to AT&T stadium
September 2, 2014
Rated 2 out of 5 by RSBS Disappointed by housekeeping
The housekeeping was poor: the condition of the beds was unsatisfactory (the duvet cover was dirty with a broken zipper and the beds were sloppily/poorly made; also, when i went to straighten the bed after sleeping in it i found the mattress had no actual mattress cover, just a folded up and poorly placed bed sheet which was sitting atop a stained mattress); there was no shampoo or conditioner in the bathroom so when we went to wash up in a rush we had to stop what we were doing to call the front desk and request some, they did get it to us quickly; the curtain rod was about to pop out of the wall; the bathroom sink had nasty mold growing under the rim; the chairs in the room had dirty stains. Oh and as you walked down the hall to the room, you could smell mold quite definitively.
December 9, 2013
Rated 5 out of 5 by TopGun09 TopGun
Hotel was excellent and very cordial when solving any issues.
August 30, 2014
Rated 5 out of 5 by Tv58 Weekend getaway
Made my stay enjoyable. Staff was great, amenities galore. Pool area very nice. Gave us something to do between our planned events-Rangers games. Great place to stay.
August 25, 2014
Rated 1 out of 5 by Disappointed2013 Disappointed
We paid extra for the club level. The mattress in our room needs replacement badly! Every time one of us would turn over the other person was almost seasick! Worse than being on a waterbed the spings are so shot! No bathrobes in our room, the side light by the bed did not work. Made me question what else could be wrong. No one explained that the club level was on floor 18. We were on 17 when we paid for club level so we walked all of 17 looking for it. Had to go back downstairs to ask. The card key kept not wanting to work in the elevator. So not worth the money we paid. Worse night sleep I've ever had at a hotel. Won't be back. The gentleman at the front - no smile, no warmness - looked mad. Staff needs retraining on customer service. Was a milestone celebration that turned out badly.
April 28, 2013
Rated 2 out of 5 by JanetOfAllTrades High dollar rooms for Loud Noises
Stayed here for Bead Fest. On March 28 there was a loud party down the hall until 4:30 am. Management did nothing.
Also, was a band playing on the 2nd floor until midnight also loud!
The rooms are not quiet when someone talks while walking down the hallway. People coming back from the dinner for whatever convention were also loud at midnight. For a room costing $155 a night ($15 a night for fridge) it has nothing compared to other hotels for the same price. Very disappointed.
I won't be back.
April 7, 2014
Rated 5 out of 5 by Kingming71 This hotel was amazing
Upon arrival we received a call to make sure everything was ok in the room and to see if we needed anything. The room was clean and the bed was so comfortable. We were on the club level and received excellent service. We liked the fact that this was a upscale hotel that allowed us to bring along our pet. It was both pet and kid friendly and in close proximity to shopping and dining. We will always use Sheraton for our home away from home.
July 8, 2014
Rated 5 out of 5 by Vette49 Clean with friendly staff
We drove in from San Antonio TX to see the Texas Rangers vs New York Yankees. The hotel was not only withing walking distance to the stadium but was very clean and nice looking. I know that Sheraton has been around for a while, but I have always appreciated the fact that they renovate and keep the hotel fresh and modern. Thanks for a great night's stay!
August 4, 2014
Rated 5 out of 5 by Nancy1958 Great service!
TCC was having their annual Chancellor's Breakfast and I asked for a late check-out. They not only accommodated my request but exceeded the time requested to allow me to complete a presentation and then check out.
August 20, 2014
Rated 5 out of 5 by Jason2222 Hotel Night Manager William...
My wife and I travelled from Ottawa, Canada to Dallas to see our first ever Cowboys game on Thanksgiving. We had booked a different hotel online, site-unseen, and were fooled upon our arrival to that spot. The initial hotel that we booked was dirty, filthy and run-down. I searched multiple hotels in the area and finally fell upon the Sheraton. William greeted my exhausted wife and myself with open arms and a huge smile. He offered us a room (Thanksgiving week), and stated that he would make our stay worthwhile. He suggested restaurants, provided shopping directions, and we were over-joyed when we woke up on game day to find that the stadium was within walking distance. Thank you William for making our first vist to Dallas a historic one for this lifetime Cowboys fan!!! We will be back next year.
December 3, 2013
Rated 3 out of 5 by baseballmom70 Needs some work
We stay here because it is within walking distance of the ballpark. However, the hotel is in need of some work. There was black mold growing in our bathroom in several places. It looks as if the A/C has been leaking. Also the ceiling in the room has damage from leaking. The hallway carpets were very dirty and as soon as we got off the elevator it smelled bad. The staff is great and the food is great and it is nice to be able to walk to games, but they need to do some repairs and cleaning.
July 25, 2013
Rated 2 out of 5 by April2013 not the usual standard
Our focus was to find a hotel near the attractions we came for. We've always trusted any SPG hotel..however this location disappointed our expectations. We felt that because it held a Sheraton name, it didn't hold true this time when it comes to it's standard. We stayed executive level and breakfast was below expectations with little fresh fruit, and stale bagels. The hotel was loud and untidy in the reception area. With all the negatives, staff was friendly and listened to our concerns. Whether or not they will address the issues is another matter. Overall, our stay met our need for location. But that's it. If we had known about everything else, we could've stayed at another hotel and paid less. At least we would've had lower expectations instead of expecting the best which normally comes with a Sheraton name.
March 31, 2013
Rated 3 out of 5 by tomm317 Nice hotel but needs a management rework
My reservation got downgraded initially for the same price without my consent or knowledge. It took me over an hour on hold, a facebook message, and several emails to just get the room I had booked in April at the price I booked it at. I was never able to talk to the same person twice, and it seemed that each new person was completely uninformed of any of my previous interactions. The hotel itself was beautiful, but our tv kept switching in and out of analog/digital, and the internet was slow in addition to being over priced. The front desk and cleaning staff were polite and professional. All in all, it was such a hassle working with Sheraton, and they really did nothing to compensate their repeated mistakes, that although my stay when at the hotel was decent, I would still choose other options whenever possible.
October 10, 2012
Rated 3 out of 5 by Zaryl25 event venue
Close to the event venue. Facilities are good. However my room was close elevator and it was so distracting .
August 19, 2014
Rated 4 out of 5 by pintobean99 Great Location
The staff is extremely friendly. Although understaffed for a large conference in the area, everyone was friendly and working hard!
August 18, 2014
Rated 1 out of 5 by planner58 Unbelivable for a Sheraton Property
This property was in disrepair, the ceiling above the shower was coming down. The chairs in the room were filthy. I have never in my lifetime seen a carpet in a hotel that was so soiled and dirty. The lobby smelled like very strong mildew. As a meeting professional that travels extensively I was pretty stunned that they have the Sheraton name. Won't be staying at this hotel again.
July 15, 2014
Rated 1 out of 5 by Philly2012 Very disappointing stay
I used SPG points and upgraded suite nights and I’m very sorry that I put my family on this Hotel.
• Hallways were dirty and old. Elevators very dirty and slow.
• Got two Jr suites and the first one the pull up bed was so bad that I requested a room change
• The shower was horrible. The water would get really hot, then really cold then really hot again all on its own.
• The rooms were trashed, furniture on the Jr suite dirty and old, I was afraid to use them. Badly chipped furniture and with food crumbs. TV very bad with lines all over.
• no outlets by the bed
• Very poor concierge suite, coffee was cold, when asked the lady for more coffee she said I know and continue playing on the computer. Frozen cold bagels. No cups for juices on both days.
Over price restaurant for small salads
• Will not stay there ever again
July 29, 2013
Rated 3 out of 5 by atc80 I was disappointed
Problems during my stay included: My room was two doors away from the elevator and I heard it running constantly; I called room service to have dinner after a long day of meetings but they never answered the phone; I called guest services the next morning for help with my luggage but they never answered either; there was a portion of an old bar of soap left under the sink telling me the room wasn't cleaned properly; the hand rail in the bathroom wasn't cleaned at all.
April 7, 2013
Rated 2 out of 5 by Dan6 This hotel was significant disappointment
I typically hold a high opinion of SPG hotels and look forward to a stay. I took my family to this hotel and was disappointed for many reasons:
- Noise: Very loud music after 10pm
- Pool area: no towels, no staff, pool and hot tub were dirty, chairs were broken
- Wireless internet and Sheraton Link did not work
- Dirty: Trash and unkept hallways, floors
- Staff: No conceirge available to answer questions
June 30, 2014
Rated 5 out of 5 by LRshow Wonderful staff and services.
The staff was so nice in making sure you were pleased with the hotel and the services. I was especially impressed with Linda in the restaurant. She was very friendly and personable and treated me more like family than a guest. She anticipated my every need. I never had to ask for anything. Michael, the morning waiter was also nice and pleasant.
The shuttle service was a wonderful feature though I stayed at the hotel the entire time because I was so comfortable.
March 10, 2014
Rated 5 out of 5 by ShanMan That personal touch
The property is great and the staff went above and beyond. I would definitely recommend this hotel.
August 18, 2014
Rated 5 out of 5 by ping410 Holiday getaway
Our stay at this Sheraton was a last minute ideal to get away. We could not have been more pleased with the hotel and our stay. The rooms are very clean, comfortable and the amenities are great!. The restaurants, gorgeous pool area, fitness center, and extremely courteous staff made this a great stay. We had a city view room which provided beautiful views of Washington D.C. especially at night. It is also very close to so many attractions and the national mall.
November 30, 2013
Rated 4 out of 5 by BrianRND Hotel was good and the restaurant was excellent
I'd like to thank everyone in the restaurant during the breakfast hours. Dell and the crew were friendly and attentive. Very nice to see.
The room 717 was nice. The only suggestion I would have is that the electrical cords from the TV and lamps be more well kept. These cords were all over the place and in plain sight.
July 24, 2014
Rated 3 out of 5 by g3auto Good Hotel Bad Internet Speed
The hotel is nice and the staff is responsive but the internet speed is terrible and when I say terrible I mean at times dial up speeds. I'm told they know about the problem but it will take months to get it replaced. I had the same experience a couple a months ago so I am going to stay away from this hotel as much as possible until it is fixed.
July 17, 2014
Rated 2 out of 5 by ThatOne Can't believe this is a convention hotel
I was extremely disappointed in the hotel as a convention hotel. Our room was not ready until after 7:30 p.m. We ate in the restaurant for lunch one day. The restaurant was horribly understaffed. My friend and I ordered at the same time. However, her lunch took 45 minutes longer to be delivered to our table. We missed a session at our conference because lunch took almost 2 hours. As a convention hotel, I would expect a much higher level of preparedness.
February 13, 2014
Rated 5 out of 5 by CIndyss14 Excellent Staff
The staff at this hotel was wonderful. Very friendly and helpful. I love the shuttle service - definitely a plus - very easy and convenient. Thank You
August 12, 2014
Rated 2 out of 5 by Mike2008 Unacceptable
This property needs a major renovation. I was extremely disaasapointed in the lack of cleanliness of the rooms (stained carpet, a shoe print on the ceiling, broken lamp shades, etc).
Another guest in our party found a used condom under their bed.
August 1, 2014