Rated 3 out of 5 by laggs Airport Shuttle needs HELP
Lots of trouble getting from the Airport to the hotel, we will rent a car next time, wait WAY TO LONG! Our room request ignored, furthest from elevator, not nearest to elevator. Other accommodations took several requests to be completed. Restaurant only had expensive choices.
September 4, 2012
Rated 5 out of 5 by Pat18 Terrific pool & short walk to Rangers stadium
The only place we want to stay for Rangers games. Short walk to the stadium. Terrific pool area with beverage service. Family focused pool party atmosphere, complete with a movie to watch while in the pool or relaxing in a lounge chair. We saw Happy Feet Saturday night.
August 30, 2012
Rated 5 out of 5 by Memaw Rangers Ballpark Family Reunion
We had three rooms for 1 night, great place for the family to gather for a mini-family reunion. Enjoyed a Rangers game, and Six Flags visit with the whole family from Dallas, Springtown and Mississippi. Room was clean and comfortable, hope to continue this every year.
June 5, 2012
Rated 3 out of 5 Getting shabby
I have been staying at the Arlington Sheraton and whatever it was called before Sheraton Hotels acquired it.
The first time I visited the hotel, about 10 years ago, I was impressed with the room: the furnishings were top-class. There was a modern glass business desk with a Herman Miller Aeron chair next to the window. The furniture and decor exuded class and sophistication.
On this and my last few trips I was very underwhelmed by the state of the room. On this trip, the furniture in the room was scratched, the lampshades were askew, the ceiling above the shower/tub was rusty and paint-chipped, the tub's drain was clogged, the "saloon doors" of the guest closet were almost falling off the wall-frame, the curtains were hard to draw and one curtain was missing a pull-wand.
Honestly, I've stayed in Motel 6's that had neater rooms. The only reason I will continue to stay at the Arlington Sheraton is because of it's proximity to the guitar show venue and because of it's very convenient shuttle service to and from DFW airport
October 24, 2012
Rated 5 out of 5 by dk34 Sheraton Arlington Hotel
Excellent facility. Pool area was great for relaxation. Food is a little overpriced. Not a lot of area choices for food. Staff was excellent, very polite. Shuttle service was excellent and free. Nice easy walk to Texas Rangers Stadium, the reason why I was there.
August 26, 2012
Rated 5 out of 5 by mljhnsn Expectations met!
I thoroughly enjoyed my stay at this beautiful hotel. The staff was superb! Everyone was kind and friendly. I ate breakfast and dinner in the City House Restaurant and they were attentive and friendly. I look forward to coming back and enjoying a longer stay.
August 7, 2012
Rated 5 out of 5 by Deb12 Great Staff!!
We were very pleased with the staff at this hotel - they were very attentive and helpful when our cards didn't gain us access to the Club Room and our floor. Very friendly, very helpful and service oriented!! Would highly recommend this particular Sheraton!!!
July 12, 2012
Rated 2 out of 5 by AttyCo Staff has Poor Customer Service Skills
Staff refused business checks after prior approval. Staff subjectively determines when checks will be accepted beyond the general policy. Floor Manager was unable to state Sheraton's Policy and was rude.
July 16, 2013
Rated 4 out of 5 by Janice1356 Great Pool!
My sisters and I stayed in this hotel for a 3 night get-together. It was very comfortable and has a great pool area! There did seem to be some delays in having our room cleaned,but other than that everything was very nice.
June 24, 2013
Rated 2 out of 5 by SusieQ Dinner Menu was Excellent
The Alaskan Cod dinner was the best fish dish I've ever had, seriously. From the flakiness of the fish, to the cream sauce, to the vegi assortment. It was a 4 star dish. The service by our waitress, Linda was top notch as well. We were very impressed.
March 6, 2013
Rated 5 out of 5 by Robert52 Very nice stay
Enjoyed our weekend at the facility. Room was very comfortable and clean. Only disappointment was the room did not include internet. The fitness center and pool was very nice. Perfect location to attend the baseball game. Easy walking distance
May 6, 2013
Rated 5 out of 5 by Hart69 Absolutely Wonderful
Even though we checked in at 1:30 in the morning, we were greeted warmly. Staff was excellent.
Only complaint was the room was a little chilly. Had a hard time warming the room up. But once under the covers and asleep, no worries.
June 3, 2013
Rated 5 out of 5 by GAYLE23 CAN'T BE BEAT!
WE HAVE STAYED HERE NUMEROUS TIMES NOW AND THIS WAS BY FAR THE BEST, BUT IT IS HARD TO BEAT GOOD SERVICE, GOOD ROOMS, NICE FACILITY AND EXCELLENT STAFF WHEN THEY ARE THAT WAY ALL THE TIME. I WISH THE STARBUCKS RESTAURANT WOULD STAY OPEN LATER THOUGH.
October 9, 2012
Rated 5 out of 5 by Linda03 Above and Beyond Customer Service
I have stayed at this hotel many times and am amazed at the consistent A+ customer service. From the wonderful shuttle service to the professional and friendly service at the desk..... awesome! I look forward to my return every year. Thank you all
February 20, 2013
Rated 5 out of 5 by Cindy favorite hotel in the DFW area
When I travel to DFW I stay at the Sheraton Arlington. The staff and facilities are excellent. The location if perfect for quick access to any place in the DFW area. They are more pet friendly than any hotel I have ever stayed at with my pet.
April 18, 2013
Rated 3 out of 5 by AirForce Expected alot more
I was surprise to see that the carpet in our room was dirty w/stains and the two chairs had alot of stains on them. Did not expect this from this hotel. Beside this the front desk staff were friendly and it was close to the Texas Rangers ballpark.
August 5, 2012
Rated 3 out of 5 by danothorne Not very friendly
As a lifetime Gold SPG member, upon check in I asked if I was in a CLub Floor room. The lady at check-in said no, but I could buy one for $30. I said that didn't make sense, and then she said now no rooms were available. She was not very polite.
December 6, 2012
Rated 4 out of 5 by timbo The rooms need remodeling
The hotel itself was very nice. The lobby, the staff was great. The rooms however were dated. The carpets are stained and the ceiling in my bathroom was chipping off. I stayed in room 908. The bedding was fantastic as was the pillows
April 29, 2013
Rated 4 out of 5 by BOG29 Best location, Great hotel
Awesome hotel right in the middle of it all.
August 28, 2013
Rated 5 out of 5 by baseballmom70 great hotel & great staff
This is our favorite place to stay when going to rangers games. The staff is great and we love the food! One of the best steaks and the macaroni and cheese and mashed potatoes are the best!! Also, they have a very nice pool area.
April 21, 2013
Rated 3 out of 5 by bbbird This hotel is somewhat above average
Club: Breakfast skimpy by comparison to other hotels. Evening oers pretty light., and had to pay for cheap wine and beer.
The hotel has one big plus: if you are attending a baseball or football game at the nearby stadiums, its location
January 6, 2013
Rated 1 out of 5 by Melanie This hotel was very disappointing!!
We were totally disappionted in this hotel!!! When I made the the reservations I made them for a king suite but that's not what we got. The staff was not helpful at all!!! We will never stay at a Sheraton EVER again!!!
May 27, 2013
Rated 5 out of 5 by JOE58 Suggestion
The space between the toilet and closing bathroom door is inches. Please keep this in mind, I had to move to the side to close or open the door.
July 30, 2013
Rated 5 out of 5 Business trip stay
The hotel was great. There was smudges on the ground in my bathroom, but that is the only thing I could complain about.
Linda in the restaurant was the best! She was extremely attentive and was everything a server should be!
April 12, 2013
Rated 3 out of 5 by jd63238 room not ready
Was attending baseball game and room not ready until after 5pm. We really wanted to freshen up before game, but instead had to check luggage at desk and finally get room after 11pm. Was disappointed. Everything else was fine.7
August 15, 2012
Rated 5 out of 5 by bcjs8403 Really nice hotel!!
We stayed here for three days and two nights the beds were so comfortable and the rooms were really clean. The view was awesome and the rates were outstanding for our family budget and the kids had a blast at six flags.
March 18, 2013
Rated 4 out of 5 by Coco1945 Beautiful Hotel
Beautiful Hotel, good location. Many delays at check in. No recEiPt at check out and was told it Would be emailed to me. I am still waiting for it. Not a good buisness practice.
June 24, 2013
Rated 2 out of 5 by soup123 Arlington Tx
The Phone and TV were unplugged and once I tried to plug everything in, I saw why, it was a mess. I never did get the phone to work. The room was less than clean, dusty and the bathroom floor was very dirty.
September 17, 2012
Rated 4 out of 5 by Manytimes Stayed here many times
I have stayed in this hotel many times. The rooms are clean, very close to amenities, walking distance to six flags, ranger's stadium, and the cowboy's stadium. We walked to the cowboys game from the hotel.
December 31, 2012
Rated 5 out of 5 by LukosXP Club Level Rocks
My wife and I had a great stay on the 18th floor which is club level. The room was nice but the service and food was spectacular in the club room. If we have the opportunity again we would love to go back.
October 22, 2012