Rated 4 out of 5 by Pamela53 Great stay
My room was great, though I think I'm allergic to the detergent they use on the sheets. Next time I'll bring my own pillowcases. Other than that, and there were only a few in my group of over 100 that had this issue, everything was wonderful. Staff was very helpful with our conference.
April 14, 2014
Rated 5 out of 5 by Tracy069 Great Atmosphere
The hotel staff were great! The guest and meeting rooms were clean and comfortable.
April 18, 2014
Rated 5 out of 5 by Jaxe Wedding reception
Our stay there was the best. We stayed there the night of my daughters wedding reception. Laura Gustafson was our wedding planner/director, she was informative, helpful and had everything under control from the moment we signed the contract till he end of the reception, she was there all evening directing guests and staff and kept on top of it. Our roon was free for the night and we got upgraded to club level on the 22nd floor, our room had the mist beautiful view of downtown and was unbelievable large. We had access to free appetizers, drinks and snacks and free b-fast I the morning. I can go on forever. Our large wedding was worth every penny. I will definitely go back.
July 25, 2012
Rated 1 out of 5 by Rache Hotel was disappointing
When I checked into the hotel for business. I hoped it was fast and smooth with no hassles. What I got instead was front desk woman who rolled her eyes at me when I wanted to change my room to a room not in front of the elevators. Good grief. I am in front of you, you could atleast try to be helpful. I got a different room, but I walked in on a man already in that room. How embarrasing!!! On top of that, they then finally got me a room after an hour, and it was on the other side of the hotel. The only consoling person was the bell hop manager who got me and walked me to my new room. Never again would I stay here.
November 23, 2012
Rated 4 out of 5 by JoshS Nice hotel/Great location
This was my second time at the hotel. I had a great stay and the accomodations are comfortable. I do want to say that upon check in I asked whether the requested crib was in the room (my baby was sleeping upon arrival). The crib was in fact in the room but we were placed in a king room rather than the 2 queens that were requested in our reservation. Mistakes happen and I was told the crib would be immediately transferred to the new room. Well...over an hour and multiple phone calls later the crib finally arrived. This was inexcusable in my eyes. Otherwise, the stay was great and met our expecations in every way.
July 4, 2012
Rated 3 out of 5 by No1Georgiapeach Expected more from a Sheraton
We recently stayed at the Sheraton in downtown Denver. We booked two suites, one for us and one for our daughter. We live in the suburbs, but decided to stay downtown as we were celebrating our daughter's college graduation. The rooms were nice enough, but we could not believe that the suites had no mini-fridge. We brought along champagne to toast the evening and we had to resort to placing it in a trashcan with ice to chill it! Also, the reception on the TV was terrible, save for a couple of channels. We only stayed one night, so our experience there was limited. We liked the location, and we would choose to stay there again. The gentleman at the front desk was very nice.
December 18, 2012
Rated 2 out of 5 by EscapeWinter This hotel needs improvement
I stayed in a room in the tower building on the 8th floor and the room was very dated. First it took more then 30 mintues to check in, because the staff person helping me was new and had no idea what he was doing. At one point he left and got a manager she came and got the information all set-up and then when she left he did not know what to do so he left for a long time to ask her more questions. The heat/ac did not work properly and the TV's did not work. I requested maintenance to come to fix the TV's and then again to fix the heat...which I did not have any heat. Then after they fixed it the heat would not turn off and it was like a sauna. I ate at the restaurant one evening and did not get part of my meal and the service was very slow. I also ate at the Yard House once for lunch and once for dinner and both times the food was great, the service was terrible. I am an SPG Gold member and when I asked for an upgrade I received it. They did not offer me any of my SPG perks only if I asked for them. The bathrooms are tiny in the tower building...there is not enough room to even move around. My room faced an office building so I could not open my drapes since the people in the office builiding could see right into my room.
April 18, 2014
Rated 3 out of 5 by rrb2008 Could have been better
Good location. Friendly check-in. In-room internet was slow and frequently dropped the connection. Carpet had not been vacuumed.
April 17, 2014
Rated 5 out of 5 by Bibi32 I enjoyed my stay.............
at Sheraton in Denver downtown. Great location, service and staff. Highly recommend. :)
April 17, 2014
Rated 3 out of 5 by LawyerCat Good but not great, an acceptable option, needs some improvements
Positives: The hotel is conveniently-located in downtown Denver. The room is fairly large and decently-equipped. Free coffee provided. The bed is comfortable and was tightly-made. The cleaning staff obviously pays attention to details. When my neighbors were having numerous guests in their room until 1:00, the hotel staff came up to speak with them.
Negatives: The walls are thin enough that I could easily hear the conversations in the next room. The blackout curtains don't meet in the middle or reach to the floor allowing significant light entry. The water pressure was quite low. My SPG benefit was not properly applied and I had to call guest services to get that corrected.
August 23, 2012
Rated 5 out of 5 by Jill51 Rooms were wonderful. Great location.
I loved the large bathroom. Loved the comforters and bed.
April 17, 2014
Rated 4 out of 5 by AlatIIT Great rooms and great service.
I enjoyed my recent stay at the Sheraton Denver Downtown hotel. This is a great location on the mall and relatively close to the conference center. The rooms were spacious and well equipped. One major complaint was the charge for the handling of packages sent to the hotel. The hotel outsourced the receiving of packages and there was a extreme fee to collect the packages. My attempts to remove these fees only had the hotel push the blame on Pennington. Pennington blamed the hotel. My colleagu, was forced to pay the fee. We work for a university and ship to hotels across the country and have never been charged.
October 10, 2012
Rated 5 out of 5 by havebusinesswilltravel Reel Big Fish Concert
My wife and I came to Denver to see Reel Big Fish with a buddy up in Boulder. We were upgraded to the club floor. The rooms were a little small compared to what I am used to at sheraton but still nice. The club floor had amazing views and service was pretty good. The Yard House is in this hotel and its really tasty. Also this property is on 16th mall which makes it prime territory for downtown shopping, eating, drinking, great place. I would stay here again, and again.
February 21, 2012
Rated 4 out of 5 by kaytea Nicd
Not a great view but nice facility
April 17, 2014
Rated 3 out of 5 by Spartanfan Overall, OK
Overall, my stay was OK. The location is great; the staff for the most part friendly, and the fitness center was one of the nicest I have ever experienced in a hotel. The valet service was below par. When I checked in, I was promised 5-7 minute retrieval service. The average was 15 minutes with some being much longer than that. What I found very upsetting was I was promised a comp for my long wait one day, a very nice offer, but when I returned home to see my bill, I found it was only lip service as I was charged. Not enough of a problem for me to not recommend this hotel, but one that soured my experience.
October 22, 2012
Rated 3 out of 5 by Jaspy Bad housekeeping checkout service
I was told many times by your staff that check out was at noon. When i returned to my room at 11.15am to gather up my belongings and checkout, I found housekeeping in my room. She had thrown away my items still on the vanity in the bathroom and could not understand why I was there or why I was displeased and she would not leave until I forcefully requested her to leave. This was after I opted out of having housekeeping for a day and worked with the hotel on check in when my room was not ready. I went out of my way to accommodate the Sheraton, but the Sheraton did not go out of it's way to accommodate me.
November 12, 2012
Rated 5 out of 5 by Lottieda6 Great Hotel!
Wow, I loved it here! Rooms are quiet and very comfy!!! I had a room with a view of the city and just got an extreme value all around for the money spent. They are also super dog friendly here, too. My dog was greeted with a bowl of water and some treats at the bar! We will be back! Woof woof! : )
April 8, 2014
Rated 5 out of 5 by Fascinateu Sheraton staff are the best!
Needs anticipated and excellent customer service.
April 14, 2014
Rated 3 out of 5 by izaki i'd say this is sub standard room!
The amazing thing is that Trevor was so sweet when I checked in and he was so pleasant and efficient but I have to say overall this was one of the poorest and most unappealing room in a long time for me to stay at (and I travel a great deal every year, so I stay in TOO many hotels and I can surely compare with a very critical eye)!! I was even recognazied as a Gold member and was given the Club lounge key (not that i even had time to use it) but when I asked if it was an upgraded room i was told it was :-( My gut feeling is that the tower was the dumpy small rooms with tiny bathrooms, and old looking furtinure and small size! not even the usual complimentary water bottle in the room..
December 19, 2012
Rated 4 out of 5 by pass Beautiful view, could use some TLC
The front desk folks were extremely helpful and cheerful. When I checked into my room, the view was just beautiful, but the table top was dirty and the bath counter was not very clean. I had to get a wet washcloth and re-clean all tops. Also, the ceiling had a big bubbly leak stain right over the beds, and the thermostat blinked nonstop that it needed repair. The room was wonderfully quiet. The concierges were not very helpful, and pretty much would give slight suggestions but no substantive help.
March 15, 2014
Rated 3 out of 5 by dpete26 Location is Great
Located on the end of the famous 16th Street Mall, with shops, restaurants and free bus service. Lively bars are at the other end, but still within walking of the hotel. Pool is heated, but no hot tub/Jacuzzi. Hotel rooms are typical sized, but small bathrooms-only one person at a time. Hotel is a hub for conference activity and always busy. Rooms and hallways are in need of a refresh; décor is fine, however, getting very worn in many areas (e.g. large wallpaper panel hanging in my hallway). Splurge for Club level (if not with a conference) free in-room Wi-Fi and a higher floor in their tower.
October 31, 2013
Rated 5 out of 5 by Paula65 This hotel was welcoming
From the time I entered the hotel I felt welcomed. The lobby was clean and neat; the rooms was spacious, beds were very comfortable. While I was there I was attending a conference in the hotel. The meeting rooms were very well set up and clean.
April 7, 2014
Rated 4 out of 5 by Jig1600 Unexpected Wake-Up Call
After flying 4 hours to get to Denver and running directly to a client dinner, I finally made it back to the property around mid-night before getting up at 5:30a to continue my journey to Vail. Unfortunately, the fire alarm went off for 25-solid minutes at 2a. After 25 minutes, there was about 2 minutes of silences which was followed by another 2 minutes of annoucements (all repeative) letting us know that we were all-clear. When I went to check out that morning, the front desk did not apologize or acknowledge it at all.
Also, parking garage is incredibly small - specially for a full-size SUV.
August 22, 2012
Rated 3 out of 5 by SMS57 ok, not great
We had 2 rooms for a conference- no free internet from rooms -only from conference area- very inconvenient. NO whirlpool/ hot tub...Broken sink stopper in 1 room, 2nd room got a call the final night at 10:30pm- leak below & women had to get dressed pack up & evacuate room- the front desk even asked if they would come down to lobby for key cards! Then they were sent to smaller very hot room - no offer of reimbursement or upgrade for the inconvenience!
Front desk needs customer service training- not very friendly at check-in or check-out!
The banquet food & service was good- better than average.
September 11, 2013
Rated 4 out of 5 by Pheasanthunter Nice hotel
The hotel is very nice. The staff at the front desk were very friendly and professional. I felt the parking was a bit over-priced, and the housekeeping could have been a bit more thorough. Overall, it was a nice stay.
April 8, 2014
Rated 5 out of 5 by Berkeley Typical Sheraton
The room, hotel, and conference facilities were on par with other Sheraton Hotel's I've visited. All excellent. What makes the downtown Denver location special is the proximity to a safe pedestrian corridor loaded with food and entertainment options. This is an ideal place to stay and attend a conference.
April 3, 2014
Rated 3 out of 5 by Guest12345678 Club Level room
We were disappointed in with the club level. It was not worth the extra money. The appetizers ran out early at the social hour and were not replenished. Could use much improvement on the "extras" that come with the club level.
April 6, 2014
Rated 4 out of 5 by sam1959 EMPLOYEE LIED
Employee waved the parking fee do to problems and when I check out it was still waved and three days later it showed back up on my bill????????????????????
April 8, 2014
Rated 5 out of 5 by ChefKSL Love the Hotel
I always love staying at the Sheraton Denver Downtown Hotel. From covered parking to the spacious hotel (although I get lost from time to time), the room comforts and the ability to walk down the 16th street mall. The meeting facilities are comfortable. I'm always pleased.
April 4, 2014
Rated 4 out of 5 by Doc1966 hotel fine; guest room very disappointing
Hotel was clean. Location excellent. Front desk and reception staff also excellent.
I declined Evergreen program, but housekeeping not aware or ignored this. No clean towels. Bathroom not cleaned each day. Trash left on sink counter top once. Bed was made daily. Room needed vacuuming one day, but it wasn't done. HVAC did not work properly. I failed to notify engineering, but the thermostat was flashing repair icon the entire time I was at hotel. Very disappointing. I've been to Sheraton many times. First time such a poor experience in the room. Otherwise, hotel was up to Sheraton standards.
June 16, 2013