Rated 4 out of 5 by DallasBusTrip Ronald in the Club Lounge
Ronald in the Club Lounge made my visit GREAT! His genuine concern for the guest epitomizes customer service. If I were your competition, I would have to steal Ronald. Smart thing for the Sheraton to do .... double his pay and don't let him get away!
October 31, 2013
Rated 2 out of 5 by ChrisMc Poor, poor maintenance and upkeep
I stayed in this hotel for a national conference. My room, 1709 south tower, had a poorly functioning fluorescent tube in the bathroom. At best, it was at 50% capacity. The maintenance department left me a note saying they had fixed it, but there was no change. Very difficult to apply makeup in the poor light.
When I tried to adjust the thermostat prior to going to bed, I found that there was no thermostat. It had been removed from the wall and wires were dangling. Too late for me to change rooms.
So, $200 a night for this? Plus additional fees for Internet? I spent the prior night in Houston in an airport hotel with much better maintenance.
February 9, 2014
Rated 5 out of 5 by ME1968 NICE HOTEL
WONDERFULL BEDS, NICE DOWNTOWN LOCATION
June 24, 2014
Rated 3 out of 5 by Janet723 No attention to detail
I stayed from Monday - Thursday. The first day I used my tea bags and sugar. It was never replaced the rest of my stay. I used my room order door hanger for breakfast and it was never replaced. I had to call for room service the other two days for breakfast. The shampoo and soap are very low budget. If I ever stay at a Sheraton again, I know to bring my own. I asked for a high floor and was put on floor 9 on the train tracks so I listened to that my entire stay, day and night. The sports bar was good but the restaurant needed a better selection of foods. When I checked out I told the person at the front desk and she asked if I called down about the tea/sugar/room service hanger and I told her I did not. I shouldn't have had to. This is what I mean by no attention to detail. Business traveler don't want to worry about these types of issues.
June 13, 2014
Rated 5 out of 5 by Kenshin First class Hotel...
Sheraton Dallas staff makes you feel like you're the only guest in the house. Everybody went above and beyond to help me feel comfortable. I'm not even in the PresidentialSuite and I got first class treatment .. AAAA ++++ to Customer Service..
September 3, 2013
Rated 5 out of 5 by CAJones Exceeded Expectations
I used SPG points to get a room and I am an SPG Gold Member. They automatically upgraded me to an Executive Suite! I was quite impressed. It was huge and very clean. The staff was very friendly. Parking was quite pricey though at $29 for Valet.
August 14, 2012
Rated 4 out of 5 by markns week long stay
The rooms and staff were great. The corridors although were renovated not long ago already look tired and worn.
June 23, 2014
Rated 5 out of 5 by Tedl This hotel has excellent service in club lounge
I was very pleased with the service I received from Ms. Jackie. She goes above and beyond to treat the people in the Lounge with great respect and in a friendly atmosphere. She is truly a great asset for the Sheraton Hotel.
April 19, 2012
Rated 2 out of 5 by ridiculous input
The individual bottle water room charge($4) was not shown anywhere in the room,and I think $15 a day for wi fi is a bit much
Plastic water cups in the room for drinking is more like Motel 6
October 31, 2013
Rated 4 out of 5 by Eguy awesome gym
probably one of the nicest gyms I've ever used in a hotel before.
June 23, 2014
Rated 2 out of 5 by RareDiamond37 Not a good experience
The hotel needs to be renovated
June 23, 2014
Rated 5 out of 5 by Kiwi09 Great Overall
This hotel is in a great location. The staff was very friendly and attentive. The rooms were a nice size and had everything we needed. Both restaurants/bars were excellent. The only negative thing I can think of is how small the pool area is for a hotel of that size. Seating is limited and if you don't arrive early, there is no room to sit anywhere.
June 17, 2014
Rated 5 out of 5 by Drummom Impeccable staff
The staff in every department went out of their way to be accomodating. They did it with a smile and a genuiness that made you feel they loved their job and wanted you to love staying there.
February 25, 2013
Rated 4 out of 5 by wsu96 Club Lounge Experience
The staff person for the evening I was at the hotel, Ms. Jackie, is one of the most hospitable people I have even met. She made each guest feel like they were the only person in the lounge.
March 13, 2012
Rated 2 out of 5 by puffdaddy This hotel had a hard time handling large crowds
The bed was comfortable.
The tissues were like sandpaper.
The room had a buzzing noise that made it hard to fall asleep.
Liked the green program.
Rooms service was terrible.
March 5, 2013
Rated 5 out of 5 by fire022 Great location and features.
Flight was delayed and arrived around mindnight on my check-in date. Staff was very friendly and upgraded me to an executive suite; which was beautiful with a great view.
November 13, 2012
Rated 5 out of 5 by Peggy200 Great Staff
Fast, friendly service from the moment we drove up to the hotel, till we when we checked out. Great staff, clean rooms, great food. Thank you for a stress free stay.
August 27, 2012
Rated 3 out of 5 by MikeVA Conference Stay
Understanding there were several thousand folks to get checked in for a rather large conference, it took a little over an hour to get through the line to check in to the hotel. The air conditioning in the room I was assigned was extremely inadequate. After having facilities work on the a/c twice, I resorted to getting a box fan to move the air in the room. Several of us had complaints about the a/c in the south tower, one person was moved to the central tower. Other than the temperature of the rooms in the South Tower and the length of time to get checked in, the remainder of the visit was pleasant. The rooms and areas provided for training, vendors and evening meals were very nice. I recently noticed a charge that was made to my credit card by the hotel and am awaiting contact from Mr. Johnson to see if we can get that cleared up. I did not purchase anything that should have been charged to my credit card for that amount of money. Although they feel an email is appropriate, before taking off for the weekend, leaving a question unanswered, I am at least getting a partial credit for the the money that was charged without justification.
August 23, 2013
Rated 5 out of 5 by IS96 Club Lounge Staff
I have stayed in your hotel several times and really appreciate the great service from your staff in the club lounge - particularly Miss Jackie.
March 6, 2012
Rated 5 out of 5 by Dom43 Domenico43
This hotel was set up so that all of my meals could have been taken in any of the eating establishments for a casual or more formal meal.
February 3, 2013
Rated 5 out of 5 by Frazier858 This hotel has an exceptional staff
We were part of a very large convention and I did not hear one person stating any negative comment about the hotel or its staff.
February 4, 2013
Rated 4 out of 5 by pat87 Comfy for a one night stay
Very neat room presentation, not much of a view from my room though. Staff at the club lounge were friendly and helpful.
December 7, 2011
Rated 1 out of 5 by SimonB2 Failing performance
Having read some of the reviews on this site, I feel lucky that I didn't get a flooded room (although the drains do make interesting sounds). Indeed, had this been a roadside motel, I would not even write a review. However, for a supposedly- good hotel that cost a lot of money, this was a very poor stay. Too many dirty smells, poorly-functioning electronics, horrendous maid service, etc. On the bright side, the receptionist was great and the breakfast buffet small but fun. Unfortunately I have to stay here for my conference once more, but after that, never again - unless the rate becomes that of a hotel expected to be third-class.
March 17, 2014
Rated 3 out of 5 by Natalie86 September Stay
I stayed 3 nights in September from the 8th through the 11th. Last year in 2012 I stayed in your hotel and had a very good experience, however, this year I was disappointed. The room I had bubbles in wall-paper next to the bed. It looked bad and made me wonder if there was mold in the room and possibly what additional water damage might be in the room. The bathroom was very small. I stayed in the South tower while last year I stayed in the North tower. There was a day and nights difference in the rooms. The North tower had much nicer rooms and more spacious. If I ever stay in this hotel again, I will request a room in the North or Center tower.
September 12, 2013
Rated 3 out of 5 by JoeA954 Hotel has potential
Stayed for a convention. When I checked in the indiviual just handed me a key and said thanks. Didn't tell me where the fitness center was located, if there was a resteraunt, if there was wi-fi, etc... The hot water was warm at best and in the mornings and late afternoon was borderline cold. The fitness center was very nice and the staff in the restraunt were very friendly and accomodating. We had long waits for the elevator during our conference sessions. The breakfast buffet was just OK. Should have pan cakes, eggs to order station, and just more options. If the few items I mention are addressed then I would highly recommend the hotel....
June 14, 2013
Rated 5 out of 5 by ask83 Hotel Stay
Our room was very nice, very clean, only negative was the towell bar in the bathroom was very loose.
February 21, 2013
Rated 5 out of 5 by Nance85 Choice Program
My suggestion would be to provide trash bags, bigger trash cans or staff to empty trash cans.
September 24, 2012
Rated 5 out of 5 by lizy24 This hotel has great facilities.
I had a very good stay at Sheraton. Meeting place, staff and other facilities were great.
February 3, 2013
Rated 5 out of 5 by lisa611 convenient to Baylor
Staff was great. Location was easy to reach from Baylor Medical Center.
August 22, 2012
Rated 1 out of 5 by fesparza Fire alarm was activated at 6:45 on a Holiday!!
On 5/27/2013 The hotel alarm system at the Sheraton Dallas woke all my family 3 times, being the first at 6:30 AM !!! On a holiday!!! I have a 1 year old daughter that never got back to sleep after the alarm activated itself 2 more times. I just wanted to have a nice and quiet holiday,,. Instead I ended up with a sleepless kid that gave us a hard time all day long...Why??? Because the alarm system woke us all up. When I mentioned the incident at check out, I just got a "I am sorry for your inconvenience, we do not know what happened". How can I get my money back? I am sure that I am not getting my holiday back.
May 29, 2013